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    • 2. 发明授权
    • Method and apparatus for controlling network automatic call distribution
    • 控制网络自动呼叫分配的方法和装置
    • US06721417B2
    • 2004-04-13
    • US09047157
    • 1998-03-24
    • Toshiyuki SaitoKoji YamatoIsamu Kitagawa
    • Toshiyuki SaitoKoji YamatoIsamu Kitagawa
    • H04M300
    • H04M3/5237H04M3/5183H04M3/5232H04M3/58
    • A call center system is composed of stations connected with each other through a WAN, and each station has the function of executing the waiting control of an incoming call and the function of executing the distribution control of the incoming call. A call history information transmitting and receiving control unit attaches call history information for indicating the state of waiting control and the state of transfer of the incoming call, to the incoming call to be transferred to another station, and conversely receives call history information attached to the incoming call transferred from another station. A waiting control unit executes the waiting control and distribution control of the incoming call corresponding to the call history information based on the call history information received by the call history information transmitting and receiving control unit.
    • 呼叫中心系统由通过WAN相互连接的站组成,每个站具有执行来电等待控制的功能和执行来电呼叫分配控制的功能。 呼叫历史信息发送和接收控制单元将用于指示等待控制的状态的呼叫历史信息和来话呼叫的传送状态附加到要传送到另一个站的呼入呼叫,并且相反地接收附加到呼叫历史信息的呼叫历史信息 来自另一个电台的来电。 等待控制单元基于由呼叫历史信息发送和接收控制单元接收的呼叫历史信息来执行与呼叫历史信息相对应的来话呼叫的等待控制和分配控制。
    • 4. 发明授权
    • LAN-to-LAN communication method, and LAN-to-LAN connecting unit
    • LAN到LAN通信方式,LAN到LAN连接单元
    • US5548578A
    • 1996-08-20
    • US300793
    • 1994-09-02
    • Hideaki MatsuneKoji Yamato
    • Hideaki MatsuneKoji Yamato
    • H04M3/00H04L12/46H04L29/14H04J3/14
    • H04L12/46H04L69/40
    • A LAN-to-LAN connecting unit sends a node-status confirmation packet PKTC to LAN terminals under its command to confirm the status of each terminal. Upon receiving the confirmation packet, a normal terminal sends a response packet PKTR back to the LAN-to-LAN connecting unit. However, a LAN terminal incapable of receiving data because of a pulled cable or some other problem cannot send back the response packet. The LAN-to-LAN connecting unit identifies and stores information indicating whether a LAN terminal is capable or incapable of reception depending upon whether the response packet is received. In a case where an incoming call has been terminated at a prescribed LAN terminal and this terminal is capable of reception, the LAN-to-LAN connecting unit receives the data sent from the other party's LAN terminal and transmits this data to the LAN. In a case where the prescribed LAN terminal is incapable of reception, the connecting unit disconnects the line immediately. If a transfer destination has been registered to correspond to a terminal that is incapable of reception, received data is transferred to the transfer destination.
    • LAN到LAN连接单元在其命令下向LAN终端发送节点状态确认分组PKTC,以确认每个终端的状态。 收到确认包后,正常终端将响应包PKTR发送回LAN-LAN连接单元。 然而,由于拉电缆或某些其他问题而不能接收数据的LAN终端不能发回响应分组。 LAN到LAN连接单元根据是否接收到响应分组来识别和存储指示LAN终端是能够还是不能接收的信息。 在来电已经在规定的LAN终端终止并且该终端能够接收的情况下,LAN到LAN连接单元接收从对方的LAN终端发送的数据并将该数据发送到LAN。 在规定的LAN端子不能接收的情况下,连接单元立即断开线路。 如果转移目的地已被注册为对应于不能接收的终端,则接收的数据被传送到转移目的地。
    • 6. 发明授权
    • Sensor
    • 传感器
    • US08610586B2
    • 2013-12-17
    • US12736233
    • 2009-03-18
    • Yoshitake ShimadaMikio KomatsuKoji SakamotoHirohisa OkunoAkiko HondaKoji Yamato
    • Yoshitake ShimadaMikio KomatsuKoji SakamotoHirohisa OkunoAkiko HondaKoji Yamato
    • G08B21/00
    • G08B17/10G08B17/113
    • A sensor having a detecting part for detecting an environmental value representing change in physical amount of circumference environment by a fluid flowing into externally and a controlling part for discriminating abnormality in circumference environment based on the environmental value detected by the detecting part. A separating plate is provided inside a housing so as to separate two spaces in the height direction. A detection unit is provided in one space and a sounding body is provided in the other space. Apertures are provided in a side wall, thereby opening one space to the outside environment and letting the fluid to be measured flow into the space. Then, a flow path is formed inside the space in the housing, from the side wall forming the housing toward the detection unit, thereby proactively channeling the fluid to the detection unit.
    • 一种传感器,具有检测部,其检测表示流入外部的流体的周围环境物理量的变化的环境值,以及基于由检测部检测出的环境值,判断周围环境的异常的控制部。 分离板设置在壳体内部,以在高度方向上分离两个空间。 检测单元设置在一个空间中,并且在另一空间中设置探测体。 孔设置在侧壁中,从而向外部环境打开一个空间并且使被测量的流体流入空间。 然后,从形成壳体的侧壁朝向检测单元,在壳体的空间内形成流路,从而主动地将流体引导到检测单元。
    • 7. 发明授权
    • Arbitration-type call establishing system method and storage medium
    • 仲裁式呼叫建立系统方法和存储介质
    • US06687357B1
    • 2004-02-03
    • US09382511
    • 1999-08-25
    • Yasuharu SakaueKoji YamatoHisaji Adachi
    • Yasuharu SakaueKoji YamatoHisaji Adachi
    • H04M342
    • H04M3/436H04Q3/66H04Q2213/13141H04Q2213/13204H04Q2213/13256H04Q2213/13396
    • An arbitration-type call establishing system comprising a plurality of user systems and a connection control system. The user systems each include means for transmitting the arbitration conditions including the desired other party to connect and the desired other party to permit a connection request, to a connection control system through a data network. The connection control system includes a reception processing unit for receiving the arbitration conditions, an information holding unit for holding for each user the user information constituting the personal information of users and the arbitration conditions, an arbitration processing unit for arbitrating between combinations of users satisfying the arbitration conditions while referring to the user information, and a connection execution unit for establishing a voice communication call between the user systems of the users established by arbitration in the arbitration processing unit, through a voice communication network, whereby an arbitration between the intentions of the two user parties can be performed in such a manner as to accurately reflect the intention of the users to be connected.
    • 一种仲裁型呼叫建立系统,包括多个用户系统和连接控制系统。 用户系统各自包括用于通过数据网络向连接控制系统发送包括要连接的期望的另一方的仲裁条件和允许连接请求的期望的另一方的装置。 连接控制系统包括:接收处理单元,用于接收仲裁条件;信息保持单元,用于为每个用户保留构成用户个人信息的用户信息和仲裁条件;仲裁处理单元,用于在满足 仲裁条件,以及连接执行单元,用于通过语音通信网络在仲裁处理单元中通过仲裁建立的用户的用户系统之间建立语音通信呼叫,由此在所述用户系统的意图之间进行仲裁 可以以准确地反映要连接的用户的意图的方式来执行两个用户方。
    • 8. 发明授权
    • Switching system for automatic call distribution and new operation training
    • 交换系统,用于自动呼叫分配和新的操作培训
    • US06295352B1
    • 2001-09-25
    • US09128629
    • 1998-08-04
    • Yuji MaedaKoji Yamato
    • Yuji MaedaKoji Yamato
    • H04M300
    • H04M3/5232H04M3/5234H04M3/5235
    • The present invention provides a switching system capable of providing an ACD service while educating operator. The control part in the switching system, when being requested to establish an ACD call, selects a responsible main-operator terminal among plural responsible main-operator terminals and controls the switching part and the MXT in a manner that the selected main-operator terminal receives the ACD call, and selects a responsible sub-operator terminal among plural responsible sub-operator terminals and controls the switching part and the MXT in a manner that information transmitted with the established call can be listened by using the selected sub-operator terminal.
    • 本发明提供了一种在教育操作者的同时提供ACD服务的交换系统。 当切换系统中的控制部分被请求建立ACD呼叫时,在多个负责的主操作终端之间选择一个负责的主操作员终端,并以所选择的主操作员终端接收的方式控制切换部分和MXT ACD呼叫,并且在多个负责的子运营商终端之间选择负责的子运营商终端,并且以可以使用所选择的子运营商终端来收听所建立的呼叫所发送的信息的方式来控制交换部分和MXT。