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1. 发明授权

US08848898B2 System and method for automated call distribution 有权
标题翻译：用于自动呼叫分配的系统和方法
公开(公告)号：US08848898B2
公开(公告)日：2014-09-30
申请号：US12390365
申请日：2009-02-20
申请人： Jon R. Jay , Jeremy A. Dashe , Yung-Chun Lin , Kenneth C. Macfarlane , Eric S. Stone , Paul Sharpe , Nate Glissmeyer
发明人： Jon R. Jay , Jeremy A. Dashe , Yung-Chun Lin , Kenneth C. Macfarlane , Eric S. Stone , Paul Sharpe , Nate Glissmeyer
IPC分类号： H04M3/00 , H04M5/00 , H04M3/523 , H04M3/51 , H04M3/42
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/5125 , H04M3/523 , H04M3/5237 , H04M2203/405 , H04M2203/551 , H04M2203/6018
摘要： Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
摘要翻译：提供了用于维护和操作代理节点的系统和方法的方面。在一些实施例中，可以基于各种因素经由集中式队列将呼叫，联系人和其他工作单元路由到各个客户服务代理。一些实施例可以提供基于市场的呼叫定价和客户服务代理补偿。

2. 发明授权

US08249245B2 System and method for automated call distribution 有权
标题翻译：用于自动呼叫分配的系统和方法
公开(公告)号：US08249245B2
公开(公告)日：2012-08-21
申请号：US12192067
申请日：2008-08-14
申请人： Jon R. Jay , Jeremy A. Dashe , Yung-Chun Lin , Kenneth C. Macfarlane , Eric S. Stone , Raymond P. Sharpe, Jr. , Nathan Brent Glissmeyer
发明人： Jon R. Jay , Jeremy A. Dashe , Yung-Chun Lin , Kenneth C. Macfarlane , Eric S. Stone , Raymond P. Sharpe, Jr. , Nathan Brent Glissmeyer
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/5125 , H04M3/523 , H04M3/5237 , H04M2203/405 , H04M2203/551 , H04M2203/6018
摘要： Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
摘要翻译：提供了用于维护和操作代理节点的系统和方法的方面。在一些实施例中，可以基于各种因素经由集中式队列将呼叫，联系人和其他工作单元路由到各个客户服务代理。一些实施例可以提供基于市场的呼叫定价和客户服务代理补偿。

3. 发明授权

US09230250B1 Selective high-resolution video monitoring in a materials handling facility 有权
标题翻译：在材料处理设施中选择性的高分辨率视频监控
公开(公告)号：US09230250B1
公开(公告)日：2016-01-05
申请号：US13601587
申请日：2012-08-31
申请人： Erik R. Parker , Kenneth C. Macfarlane
发明人： Erik R. Parker , Kenneth C. Macfarlane
IPC分类号： H04N7/18 , G06Q20/20 , G08B13/194
CPC分类号： G06Q10/087 , G06K9/00718 , G06K9/00771 , G06K2009/00738 , G06Q20/203 , G06Q30/0185 , G08B13/194 , G08B13/19613 , G08B13/19667 , G08B13/19697 , H04N5/23216 , H04N7/181
摘要： A video-based monitoring system may dynamically adjust the resolution or frame rate of video cameras in a materials handling facility in response to changing conditions or events. The resolution or frame rate may be increased when an agent authorized to handle high-value items (e.g., expensive items or those at high risk of being stolen) enters the field of view of a given camera in the facility. The system (or a video camera thereof) may detect the presence of the authorized agent by detecting that his clothing or equipment includes a color or pattern designating such authorization using analytics applied to a video stream captured by the camera. Other pre-defined conditions or events indicating that higher-resolution video monitoring is warranted may trigger an increase in the resolution or frame rate of a camera. The resolution or frame rate may be decreased when these conditions or events no longer apply.
摘要翻译：基于视频的监视系统可以响应于变化的条件或事件来动态地调整材料处理设施中的摄像机的分辨率或帧速率。当授权处理高价值物品的代理（例如昂贵的物品或处于高风险的被盗的代理人）进入设施中给定的照相机的视野时，分辨率或帧率可以增加。系统（或其摄像机）可以通过检测他的衣服或设备包括使用通过照相机拍摄的视频流分析来指定这种授权的颜色或图案来检测授权代理的存在。其他预定义条件或事件表明更高分辨率的视频监控是有必要的，可能会触发相机分辨率或帧速率的提高。当这些条件或事件不再适用时，分辨率或帧速率可能会降低。

4. 发明申请

US20090154688A1 SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION 有权
公开(公告)号：US20090154688A1
公开(公告)日：2009-06-18
申请号：US12390365
申请日：2009-02-20
申请人： Jon R. Jay , Jeremy A. Dashe , Yung-Chun Lin , Kenneth C. MacFarlane , Eric S. Stone , Raymond P. Sharpe, JR. , Nathan Brent Glissmeyer
发明人： Jon R. Jay , Jeremy A. Dashe , Yung-Chun Lin , Kenneth C. MacFarlane , Eric S. Stone , Raymond P. Sharpe, JR. , Nathan Brent Glissmeyer
IPC分类号： H04M3/00
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/5125 , H04M3/523 , H04M3/5237 , H04M2203/405 , H04M2203/551 , H04M2203/6018
摘要： Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

5. 发明授权

US09415935B1 Automated inventory quality control 有权
标题翻译：自动库存质量控制
公开(公告)号：US09415935B1
公开(公告)日：2016-08-16
申请号：US13601662
申请日：2012-08-31
申请人： Kenneth C. Macfarlane
发明人： Kenneth C. Macfarlane
IPC分类号： G06F7/00 , B65G1/137 , B25J9/16 , G06Q10/08 , G05B15/02
CPC分类号： B65G1/1373 , B25J9/1602 , G05B15/02 , G06Q10/08 , G06Q10/087 , Y10S901/01
摘要： An apparatus for determining discrepancies between physical inventory and virtual inventory includes a memory and a processor. The memory can store a virtual inventory associated with an inventory bin, and an image representing a physical inventory associated with the inventory bin. The processor is coupled to the memory and can determine from the image a physical inventory comprising one or more units of inventory from the inventory bin. The processor can also determine discrepancies between the determined physical inventory of the inventory bin and the virtual inventory associated with the inventory bin.
摘要翻译：用于确定物理盘点和虚拟盘点之间的差异的装置包括存储器和处理器。存储器可以存储与库存箱相关联的虚拟库存，以及表示与库存仓库相关联的实际库存的图像。处理器耦合到存储器并且可以从图像确定包括来自库存仓的一个或多个库存单元的物理库存。处理器还可以确定所确定的库存仓库的实际库存与与库存仓库相关联的虚拟库存之间的差异。

6. 发明申请

US20090122973A1 SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION 有权
标题翻译：用于自动呼叫分配的系统和方法
公开(公告)号：US20090122973A1
公开(公告)日：2009-05-14
申请号：US12192067
申请日：2008-08-14
申请人： Jon R. Jay , Jeremy A. Dashe , Yung-Chun Lin , Kenneth C. Macfarlane , Eric S. Stone , Raymond P. Sharpe, JR. , Nathan Brent Glissmeyer
发明人： Jon R. Jay , Jeremy A. Dashe , Yung-Chun Lin , Kenneth C. Macfarlane , Eric S. Stone , Raymond P. Sharpe, JR. , Nathan Brent Glissmeyer
IPC分类号： H04M3/00
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/5125 , H04M3/523 , H04M3/5237 , H04M2203/405 , H04M2203/551 , H04M2203/6018
摘要： Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
摘要翻译：提供了用于维护和操作代理节点的系统和方法的方面。在一些实施例中，可以基于各种因素经由集中式队列将呼叫，联系人和其他工作单元路由到各个客户服务代理。一些实施例可以提供基于市场的呼叫定价和客户服务代理补偿。

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