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    • 1. 发明授权
    • Method, system and program product for assigning a responder to a requester in a collaborative environment
    • 用于在协作环境中将响应者分配给请求者的方法,系统和程序产品
    • US08443048B2
    • 2013-05-14
    • US13564377
    • 2012-08-01
    • Charles Steven LingafeltDavid Paul MerrillJohn Elbert Moore
    • Charles Steven LingafeltDavid Paul MerrillJohn Elbert Moore
    • G06F15/16
    • G06Q10/10
    • A method, system and program product for assigning a resource to a client in a collaborative environment. The method includes defining, using a tool, a threshold value for collaborative attributes for each resource responding to one or more clients and calculating on a periodic basis, using the tool, an updated value for the collaborative attributes for each resource. The method further includes comparing, upon receipt of a collaboration request, the updated value with the threshold value defined for collaborative attributes for a first resource and, if the updated value is less than the threshold value for the first resource, connecting the client to the first resource for establishing a collaborative session. If not, repeating comparing the updated value with the threshold value for the collaborative attributes defined for a next resource and connecting the client to the next resource whose updated value is less than the threshold value.
    • 一种用于在协作环境中向客户端分配资源的方法,系统和程序产品。 该方法包括使用工具定义针对响应于一个或多个客户端的每个资源的协作属性的阈值,并且使用该工具周期性地计算每个资源的协作属性的更新值。 所述方法还包括:在接收到协作请求时,比较所更新的值与为第一资源的协作属性定义的阈值,并且如果更新的值小于第一资源的阈值,则将客户端连接到 建立协作会议的第一个资源。 如果不是,则将更新的值与为下一个资源定义的协作属性的阈值进行比较,并将客户端连接到其更新值小于阈值的下一个资源。
    • 3. 发明授权
    • Method, system and program product for assigning a responder to a requester in a collaborative environment
    • 用于在协作环境中将响应者分配给请求者的方法,系统和程序产品
    • US08266227B2
    • 2012-09-11
    • US12602936
    • 2008-07-10
    • Charles Steven LingafeltDavid Paul MerrillJohn Elbert Moore, Jr.
    • Charles Steven LingafeltDavid Paul MerrillJohn Elbert Moore, Jr.
    • G06F15/16
    • G06Q10/10
    • A method, system and program product for assigning a resource to a client in a collaborative environment. The method includes defining, using a tool, a threshold value for collaborative attributes for each resource responding to one or more clients and calculating on a periodic basis, using the tool, an updated value for the collaborative attributes for each resource. The method further includes comparing, upon receipt of a collaboration request, the updated value with the threshold value defined for collaborative attributes for a first resource and, if the updated value is less than the threshold value for the first resource, connecting the client to the first resource for establishing a collaborative session. If not, repeating comparing the updated value with the threshold value for the collaborative attributes defined for a next resource and connecting the client to the next resource whose updated value is less than the threshold value.
    • 一种用于在协作环境中向客户端分配资源的方法,系统和程序产品。 该方法包括使用工具定义针对响应于一个或多个客户端的每个资源的协作属性的阈值,并且使用该工具周期性地计算每个资源的协作属性的更新值。 所述方法还包括:在接收到协作请求时,比较所更新的值与为第一资源的协作属性定义的阈值,并且如果更新的值小于第一资源的阈值,则将客户端连接到 建立协作会议的第一个资源。 如果不是,则将更新的值与为下一个资源定义的协作属性的阈值进行比较,并将客户端连接到其更新值小于阈值的下一个资源。
    • 4. 发明授权
    • Control of an instant message system that allows multiple clients with identical credentials
    • 控制允许具有相同证书的多个客户端的即时消息系统
    • US07685246B2
    • 2010-03-23
    • US12018854
    • 2008-01-24
    • Charles Steven LingafeltDavid Paul MerrillJohn Elbert Moore, Jr.
    • Charles Steven LingafeltDavid Paul MerrillJohn Elbert Moore, Jr.
    • G06F15/16H04L9/32
    • H04L51/04
    • A method and system for improving control of an instant messaging system. Multiple instant message (IM) instances are initiated with identical credentials of a user of multiple users participating in an IM session controlled by an IM server. A front-of-screen representation enables the user to manage instance attributes and allows any user to view conversational connectivity information. The IM server receives the user's selection of a graphical element that represents a remote IM instance of the multiple IM instances. Via the first IM instance, the IM server receives the user's request for a computing device to perform an action that includes an interaction with the remote IM instance. The computing device performing the action is located remotely from the user and is executing the remote IM instance. The action is performed by controlling a remote system function of the computing device.
    • 一种用于改进对即时消息系统的控制的方法和系统。 多个即时消息(IM)实例被启动,具有参与由IM服务器控制的IM会话的多个用户的用户的相同凭证。 屏幕前显示使用户能够管理实例属性,并允许任何用户查看会话连接信息。 IM服务器接收用户对表示多个IM实例的远程IM实例的图形元素的选择。 通过第一IM实例,IM服务器接收用户对计算设备的请求以执行包括与远程IM实例的交互的动作。 执行动作的计算设备远离用户定位,并且正在执行远程IM实例。 通过控制计算设备的远程系统功能来执行动作。
    • 7. 发明授权
    • Method and system for using business rules to control invitations to join instant message collaborations
    • 使用业务规则控制邀请加入即时消息协作的方法和系统
    • US07882178B2
    • 2011-02-01
    • US11850090
    • 2007-09-05
    • Charles Steven LingafeltDavid Paul MerrillJohn Elbert Moore, Jr.
    • Charles Steven LingafeltDavid Paul MerrillJohn Elbert Moore, Jr.
    • G06F15/16
    • G06Q10/06
    • A method and system for using business rules to control invitations to participate in instant message (IM) collaborations. A primary invitee is invited to participate in an IM collaboration via a first IM. A business rule associated with the primary invitee is applied to determine that the primary invitee is unavailable to participate in the IM collaboration. A second IM is sent to automatically invite a backup invitee to participate in the IM collaboration. In another embodiment, a primary invitee with credentials specified by a business rule is to be invited to an IM collaboration at a specified time. An application of the business rule determines that the specified time is outside a valid invitation time period or the primary invitee's credentials are not included in a set of predefined credentials. Following the application of the business rule, a backup invitee is invited.
    • 一种使用业务规则控制邀请参与即时消息(IM)协作的方法和系统。 邀请主要邀请人通过第一个IM参与即时通讯合作。 应用与主邀请者相关联的业务规则来确定主要受邀者不可以参与IM协作。 发送第二个IM以自动邀请备用被邀请人参与IM协作。 在另一个实施例中,具有由业务规则指定的凭证的主邀请者将被邀请到指定时间的IM协作。 业务规则的应用程序确定指定的时间超出有效的邀请时间段,或者主要受邀者的凭据不包含在一组预定义的凭据中。 在应用业务规则之后,邀请一个备份被邀请者。
    • 8. 发明申请
    • METHOD AND SYSTEM FOR USING BUSINESS RULES TO CONTROL INVITATIONS TO JOIN INSTANT MESSAGE COLLABORATIONS
    • 使用业务规则控制邀请来接收即时消息协作的方法和系统
    • US20090063639A1
    • 2009-03-05
    • US11850090
    • 2007-09-05
    • Charles Steven LingafeltDavid Paul MerrillJohn Elbert Moore, JR.
    • Charles Steven LingafeltDavid Paul MerrillJohn Elbert Moore, JR.
    • G06F15/16
    • G06Q10/06
    • A method and system for using business rules to control invitations to participate in instant message (IM) collaborations. A primary invitee is invited to participate in an IM collaboration via a first IM. A business rule associated with the primary invitee is applied to determine that the primary invitee is unavailable to participate in the IM collaboration. A second IM is sent to automatically invite a backup invitee to participate in the IM collaboration. In another embodiment, a primary invitee with credentials specified by a business rule is to be invited to an IM collaboration at a specified time. An application of the business rule determines that the specified time is outside a valid invitation time period or the primary invitee's credentials are not included in a set of predefined credentials. Following the application of the business rule, a backup invitee is invited.
    • 一种使用业务规则控制邀请参与即时消息(IM)协作的方法和系统。 邀请主要邀请人通过第一个IM参与即时通讯合作。 应用与主邀请者相关联的业务规则来确定主要受邀者不可以参与IM协作。 发送第二个IM以自动邀请备用被邀请人参与IM协作。 在另一个实施例中,具有由业务规则指定的凭证的主邀请者将被邀请到指定时间的IM协作。 业务规则的应用程序确定指定的时间超出有效的邀请时间段,或者主要受邀者的凭据不包含在一组预定义凭证中。 在应用业务规则之后,邀请一个备份被邀请者。
    • 10. 发明申请
    • METHOD, SYSTEM AND PROGRAM PRODUCT FOR ASSIGNING A RESPONDER TO A REQUESTER IN A COLLABORATIVE ENVIRONMENT
    • 方法,系统和程序产品,用于协调协调环境中的请求者的响应
    • US20120297323A1
    • 2012-11-22
    • US13564377
    • 2012-08-01
    • Charles Steven LingafeltDavid Paul MerrillJohn Elbert Moore
    • Charles Steven LingafeltDavid Paul MerrillJohn Elbert Moore
    • G06F15/16G06F3/01
    • G06Q10/10
    • A method, system and program product for assigning a resource to a client in a collaborative environment. The method includes defining, using a tool, a threshold value for collaborative attributes for each resource responding to one or more clients and calculating on a periodic basis, using the tool, an updated value for the collaborative attributes for each resource. The method further includes comparing, upon receipt of a collaboration request, the updated value with the threshold value defined for collaborative attributes for a first resource and, if the updated value is less than the threshold value for the first resource, connecting the client to the first resource for establishing a collaborative session. If not, repeating comparing the updated value with the threshold value for the collaborative attributes defined for a next resource and connecting the client to the next resource whose updated value is less than the threshold value.
    • 一种用于在协作环境中向客户端分配资源的方法,系统和程序产品。 该方法包括使用工具定义针对响应于一个或多个客户端的每个资源的协作属性的阈值,并且使用该工具周期性地计算每个资源的协作属性的更新值。 所述方法还包括:在接收到协作请求时,比较所更新的值与为第一资源的协作属性定义的阈值,并且如果更新的值小于第一资源的阈值,则将客户端连接到 建立协作会议的第一个资源。 如果不是,则将更新的值与为下一个资源定义的协作属性的阈值进行比较,并将客户端连接到其更新值小于阈值的下一个资源。