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    • 9. 发明授权
    • Intelligent information routing system and method
    • 智能信息路由系统及方法
    • US06539538B1
    • 2003-03-25
    • US09138973
    • 1998-08-24
    • James A. BrewsterSrikanth SubramanianThomas D. HiteGene W. LeeGary L. Brannick
    • James A. BrewsterSrikanth SubramanianThomas D. HiteGene W. LeeGary L. Brannick
    • G06F944
    • H04M3/51H04M3/42323H04M3/5166H04M3/527
    • An intelligent information router system comprising a telephony controller coupled to a private branch exchange through a link interface. The telephony controller may communicate with a handle manager and a script interpreter engine. The telephony controller may receive information from the link interface regarding telephone calls being placed to the private branch exchange. The telephony controller may initiate actions with the script interpreter engine that access information stored in a database through a database controller. In response to action of the script interpreter engine, the telephony controller may instruct the private branch exchange to route the call to an appropriate location within a company depending on the information received by the private branch exchange through automatic transmission of data or interaction with the calling party.
    • 一种智能信息路由器系统,包括通过链路接口耦合到专用小交换机的电话控制器。 电话控制器可以与句柄管理器和脚本解释器引擎通信。 电话控制器可以从链路接口接收关于正在发送到专用小交换机的电话呼叫的信息。 电话控制器可以通过数据库控制器来访问存储在数据库中的信息的脚本解释器引擎发起动作。 响应于脚本解释器引擎的动作,电话控制器可以指示专用小交换机将呼叫路由到公司内的适当位置,这取决于专用分支交换机通过自动传输数据或与呼叫的交互接收到的信息 派对。