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1. 发明申请

US20100080377A1 METHOD FOR REDUCING NON-VALUE ADDED TIME BETWEEN CALLS SERVICED AT A CALL CENTER 有权
标题翻译：减少在呼叫中心服务的呼叫之间的非增值时间的方法
公开(公告)号：US20100080377A1
公开(公告)日：2010-04-01
申请号：US12239738
申请日：2008-09-26
申请人： GARETT W. GOULD , MARK GIBB , JONATHAN W. JOHNSON , SCOTT A. KUBICKI , TERRY M. INCH
发明人： GARETT W. GOULD , MARK GIBB , JONATHAN W. JOHNSON , SCOTT A. KUBICKI , TERRY M. INCH
IPC分类号： H04M3/00
CPC分类号： H04M3/5133
摘要： A method for reducing non-value added time between calls serviced at a call center includes selectively enabling an after-call-work state that is configured to be activated during a call from a subscriber vehicle when an advisor at the call center indicates a need for the after-call-work state. If the advisor does not activate the after-call-work state during the call, then upon completion of the call, automatically setting an operator station of the advisor to a call ready state. If, however, the advisor activates the after-call-work state during the call, then upon completion of the call, the method includes activating the after-call-work state.
摘要翻译：一种用于减少在呼叫中心服务的呼叫之间的非增值时间的方法包括：当呼叫中心的顾问指示需要时，选择性地启用被配置为在来自用户车辆的呼叫期间激活的呼叫后状态后备电话状态。如果顾问在通话期间没有激活后呼叫工作状态，则在呼叫完成时，自动将顾问的操作员站设置为呼叫就绪状态。然而，如果顾问在呼叫期间激活后呼叫工作状态，则在呼叫完成时，该方法包括激活后呼叫工作状态。

2. 发明授权

US07236783B2 Method for provisioning a telematics units 有权
标题翻译：提供远程信息处理单元的方法
公开(公告)号：US07236783B2
公开(公告)日：2007-06-26
申请号：US10762424
申请日：2004-01-22
申请人： Garett W. Gould
发明人： Garett W. Gould
IPC分类号： H04Q7/20 , H04M3/00
CPC分类号： H04L67/34 , H04L67/04 , H04L67/12 , H04W8/183 , H04W8/205 , H04W76/10
摘要： A method for provisioning a telematics units comprising the steps of: initiating a wireless over the air service provisioning session between a telematics unit and a wireless network carrier, wherein data is downloaded from the wireless network carrier to the telematics unit during the over the air service provisioning session; and upon completion of the over the air service provisioning session between the telematics unit and the wireless network carrier, automatically initiating a call from the telematics unit to a telematics service provider, wherein at least a portion of the data downloaded from the wireless network carrier to the telematics unit is uploaded to the telematics service provider.
摘要翻译：一种用于提供远程信息处理单元的方法，包括以下步骤：通过远程信息处理单元和无线网络运营商之间的空中业务提供会话发起无线电，其中在空中业务期间将数据从无线网络运营商下载到远程信息处理单元配置会话; 并且在所述远程信息处理单元和所述无线网络运营商之间的所述空中服务提供会话完成之后，自动发起从所述远程信息处理单元到远程信息处理服务提供商的呼叫，其中，从所述无线网络运营商下载的数据的至少一部分至远程信息处理单元上传到远程信息处理服务提供商。

3. 发明授权

US07920944B2 Vehicle diagnostic test and reporting method 有权
标题翻译：车辆诊断测试和报告方法
公开(公告)号：US07920944B2
公开(公告)日：2011-04-05
申请号：US11163538
申请日：2005-10-21
申请人： Garett W. Gould , Gregory S. McLaurin
发明人： Garett W. Gould , Gregory S. McLaurin
IPC分类号： B60G17/0185 , B60Q1/00 , G01M17/00
CPC分类号： G07C5/008 , G07C5/0808
摘要： A system and method for providing user-initiated vehicle diagnostic testing and reporting in a telematics-enabled vehicle. In the method, a request for a vehicle diagnostic test is received from the driver through a user interface of a telematics unit on the vehicle. A simplified initial diagnostic check is made and a first voice message is played for the driver that provides information concerning any detected vehicle problem. The method then undergoes a more complete diagnostic check and the resulting diagnostic information is used to select and play a second voice message that provides instructions for taking corrective action to fix the detected problem. Communication with a live advisor is also provided by way of a cellular or other wireless carrier system.
摘要翻译：一种用于在启用远程信息处理的车辆中提供用户启动的车辆诊断测试和报告的系统和方法。在该方法中，通过车辆上的远程信息处理单元的用户接口从驾驶员接收对车辆诊断测试的请求。进行简化的初始诊断检查，并且为驾驶员播放提供关于任何检测到的车辆问题的信息的第一语音消息。然后，该方法进行更完整的诊断检查，并且所得到的诊断信息用于选择和播放第二语音消息，其提供用于采取纠正措施以修复检测到的问题的指令。还可以通过蜂窝或其他无线运营商系统与现场顾问进行通信。

4. 发明授权

US07672665B2 Method for user information transfer 有权
标题翻译：用户信息传输方法
公开(公告)号：US07672665B2
公开(公告)日：2010-03-02
申请号：US11087357
申请日：2005-03-23
申请人： Christopher A. Sobb , Garett W. Gould , William E. Italia , Dennis M. Bodrie
发明人： Christopher A. Sobb , Garett W. Gould , William E. Italia , Dennis M. Bodrie
IPC分类号： H04M3/00 , H04M1/00 , G05D1/00 , B60R22/00 , E05F15/00 , G05D3/00
CPC分类号： G07C5/008
摘要： A method for transferring user specific information from a first vehicle in a mobile communication system to a second vehicle in the mobile communication system includes retrieving user specific information from the vehicle using a wireless connection, transferring the retrieved information to the second vehicle, and deactivating the user specific information in the first vehicle.
摘要翻译：一种将用户特定信息从移动通信系统中的第一车辆传送到移动通信系统中的第二车辆的方法包括使用无线连接从车辆检索用户特定信息，将检索到的信息传送到第二车辆，以及停用第一车辆中的用户特定信息。

5. 发明授权

US08345857B2 Method for reducing non-value added time between calls serviced at a call center 有权
标题翻译：减少在呼叫中心服务的呼叫之间的非增值时间的方法
公开(公告)号：US08345857B2
公开(公告)日：2013-01-01
申请号：US12239738
申请日：2008-09-26
申请人： Garett W. Gould , Mark Gibb , Jonathan W. Johnson , Scott A. Kubicki , Terry M. Inch
发明人： Garett W. Gould , Mark Gibb , Jonathan W. Johnson , Scott A. Kubicki , Terry M. Inch
IPC分类号： H04M3/00
CPC分类号： H04M3/5133
摘要： A method for reducing non-value added time between calls serviced at a call center includes selectively enabling an after-call-work state that is configured to be activated during a call from a subscriber vehicle when an advisor at the call center indicates a need for the after-call-work state. If the advisor does not activate the after-call-work state during the call, then upon completion of the call, automatically setting an operator station of the advisor to a call ready state. If, however, the advisor activates the after-call-work state during the call, then upon completion of the call, the method includes activating the after-call-work state.
摘要翻译：一种用于减少在呼叫中心服务的呼叫之间的非增值时间的方法包括：当呼叫中心的顾问指示需要时，选择性地启用被配置为在来自用户车辆的呼叫期间激活的呼叫后状态后备电话状态。如果顾问在通话期间没有激活后呼叫工作状态，则在呼叫完成时，自动将顾问的操作员站设置为呼叫就绪状态。然而，如果顾问在呼叫期间激活后呼叫工作状态，则在呼叫完成时，该方法包括激活后呼叫工作状态。

6. 发明申请

US20120219142A1 CALL TRANSFER PROCESS AND SYSTEM 审中-公开
标题翻译：呼叫转移过程和系统
公开(公告)号：US20120219142A1
公开(公告)日：2012-08-30
申请号：US13035995
申请日：2011-02-27
申请人： Garett W. Gould
发明人： Garett W. Gould
IPC分类号： H04M3/42
CPC分类号： H04M3/5237 , H04M3/5183 , H04M3/58 , H04M2203/406
摘要： A call transfer process involves receiving a voice call at a call center from a caller, and initially servicing the voice call by a call center advisor. The servicing includes obtaining information from the caller pertaining to a purpose for which the voice call was made. Via the advisor, the method further involves answering at least one question pertaining to the voice call, where the question(s) is/are generated by a computer program run by a processor connected to an advisor workstation and is/are presented to the advisor on the advisor workstation during the voice call. Based on answer(s) to the question(s) and via the computer program, a particular department associated with the call center is recommended that is capable of further servicing the voice call. The voice call is transferred to the recommended department. Also disclosed herein is a system for accomplishing the same.
摘要翻译：呼叫转移过程涉及在来自呼叫者的呼叫中心处接收语音呼叫，并且最初由呼叫中心顾问来服务语音呼叫。服务包括从呼叫者获得关于进行语音呼叫的目的的信息。通过顾问，该方法进一步涉及至少回答一个与语音呼叫有关的问题，其中问题是由连接到顾问工作站的处理器运行的计算机程序产生的，并被呈现给顾问在语音通话期间在顾问工作站上。根据问题的答案，并通过计算机程序，建议与呼叫中心相关联的特定部门能够进一步维护语音呼叫。语音通话将转移到推荐部门。本文还公开了一种用于实现该系统的系统。

7. 发明授权

US08041384B2 Assigning a local access telephone number to a wireless mobile communication device 有权
标题翻译：向无线移动通信设备分配本地接入电话号码
公开(公告)号：US08041384B2
公开(公告)日：2011-10-18
申请号：US10801309
申请日：2004-03-16
申请人： William E. Italia , David A. Holt , Garett W. Gould , Robert T. Weisbarth
发明人： William E. Italia , David A. Holt , Garett W. Gould , Robert T. Weisbarth
IPC分类号： H04M1/00
CPC分类号： H04W4/02 , H04M15/00 , H04M15/43 , H04M15/80 , H04M15/8033 , H04M15/8044 , H04M2215/0152 , H04M2215/2026 , H04M2215/32 , H04M2215/42 , H04M2215/7435 , H04M2215/745 , H04W4/24 , H04W8/26 , H04W8/28
摘要： A method and apparatus for assigning a mobile dialing number (MDN) to a wireless mobile communication device (MCD), for providing local call access to the MCD from a base address for the MCD, by first selecting a wireless rate center encompassing the base address and having an MDN providing local call access to the MCD from the base address for the MCD, and then assigning the MDN to the MCD, for providing local calling access to the MCD from the base address for the MCD. A database defines geographic boundaries of a plurality of wireless rate centers, including the wireless rate center encompassing the base address and having the MDN providing local call access to the MCD from the base address.
摘要翻译：一种用于向无线移动通信设备（MCD）分配移动拨号号码（MDN）的方法和装置，用于通过首先选择包含基地址的无线速率中心，从MCD的基地址提供对MCD的本地呼叫接入并且具有从MCD的基地址向MCD提供本地呼叫访问的MDN，然后将MDN分配给MCD，用于从MCD的基地址提供对MCD的本地呼叫访问。数据库定义多个无线速率中心的地理边界，包括包含基地址的无线速率中心，并且具有从基地址向MCD提供本地呼叫访问的MDN。

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