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    • 2. 发明申请
    • REPOSITORY INFRASTRUCTURE TO STORE TRANSACTION INFORMATION FOR PROVIDING CUSTOMER SERVICE
    • 存储基础设施存储提供客户服务的交易信息
    • WO2009055391A1
    • 2009-04-30
    • PCT/US2008/080649
    • 2008-10-21
    • SONY CORPORATIONSONY ELECTRONICS INC.GALUTEN, AlbhyDOUMA, Peter
    • GALUTEN, AlbhyDOUMA, Peter
    • G06Q90/00
    • G06Q30/06G06Q30/0203
    • Particular embodiments generally relate to providing customer service recommendations. A first business entity may provide customer care for a user of a device. For example, the first business entity may have manufactured the device. The user of the device may participate in many transactions during use of the device. The transactions may be with other devices and/or services. When these transactions are performed, information for these transactions may be stored in a repository. At some point, the user may encounter problems with the operation of the device. The user may contact customer care for the first business entity and allow access to the transaction information. Thus, the first business entity may be able to review transactions that occurred with business entities other than itself.
    • 具体实施方案通常涉及提供客户服务建议。 第一商业实体可以为设备的用户提供顾客关怀。 例如,第一个业务实体可能已经制造了该设备。 设备的用户可以在使用设备期间参与许多事务。 交易可能与其他设备和/或服务。 执行这些事务时,这些事务的信息可能存储在存储库中。 在某些时候,用户可能会遇到设备操作的问题。 用户可以联系客户关心第一个业务实体并允许访问交易信息。 因此,第一个业务实体可能能够审查与本身以外的业务实体发生的交易。
    • 3. 发明申请
    • ELECTRONIC MUSIC/MEDIA DISTRIBUTION SYSTEM
    • 电子音乐/媒体分发系统
    • WO0039733B1
    • 2000-08-17
    • PCT/US9930848
    • 1999-12-23
    • UNIVERSAL MUSIC GROUPGALUTEN ALBHYRADBEL DMITRYWILLIAMS PETER
    • GALUTEN ALBHYRADBEL DMITRYWILLIAMS PETER
    • G07F17/00G06Q20/00G07F17/16G07F17/40G10K15/02G06F17/60
    • G06Q20/023G06Q20/02G06Q20/123
    • The electronic media distribution system which facilitates the distribution of media to consumers over a network, such as the Internet, while achieving commercial business objectives and protecting the intellectual property rights associated with the media being distributed. One such media distributed by the system is musical content. The system provides the infrastructure and support for various market participants to engage in buying, selling, finding and distributing music. Content owners, distributors, retailers (112) and consumers (114) are all market participants. The system provides an interface for consumers to locate, access and receive musical content (120) over the Internet. The system facilitates continued control over the musical content (110) sent to consumers (114) by dynamically enforcing retailer agreements and restrictions governing the purchase, use and distribution of the content. The system also provides a service to retailers and distributors in assisting with the management of sales and distribution of music over the Internet.
    • 电子媒体分发系统,其有助于通过诸如因特网的网络向消费者分发媒体,同时实现商业业务目标并保护与被分发的媒体相关联的知识产权。 系统分发的一种这样的媒体是音乐内容。 该系统为各种市场参与者提供基础设施和支持,从事购买,销售,发现和发行音乐。 内容所有者,经销商,零售商(112)和消费者(114)都是市场参与者。 该系统为消费者提供了通过因特网定位,访问和接收音乐内容(120)的界面。 该系统通过动态地执行零售商协议和管理内容的购买,使用和分发的限制来促进对发送给消费者(114)的音乐内容(110)的持续控制。 该系统还为零售商和分销商提供服务,以协助管理互联网上音乐的销售和分销。