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1. 发明申请

WO2009063445A2 A METHOD AND APPARATUS FOR FAST SEARCH IN CALL-CENTER MONITORING 审中-公开
标题翻译：用于快速搜索呼叫中心监控的方法和设备
公开(公告)号：WO2009063445A2
公开(公告)日：2009-05-22
申请号：PCT/IL2007/001500
申请日：2007-12-05
申请人： NICE SYSTEMS LTD. , WASSERBLAT, Moshe , EILAM, Barak , LUBOWICH, Yuval , NISSAN, Maor , LAPERDON, Ronen
发明人： WASSERBLAT, Moshe , EILAM, Barak , LUBOWICH, Yuval , NISSAN, Maor , LAPERDON, Ronen
IPC分类号： G10L15/00
CPC分类号： G06F17/30778 , G06F17/30746 , G10L15/187 , G10L15/26
摘要： A method and apparatus for indexing one or more audio signals using a speech to text engine and a phoneme detection engine, and generating a combined lattice comprising a text part and a phoneme part. A word to be searched is searched for in the text part, and if not found, or is found with low certainty is divided into phonemes and searched for in the phoneme parts of the lattice.
摘要翻译：一种用于使用语音到文本引擎和音素检测引擎来索引一个或多个音频信号的方法和装置，以及生成包括文本部分和音素部分的组合格点。在文本部分搜索要搜索的单词，如果没有找到，或者发现低确定性被分为音素并在格子的音素部分中搜索。

2. 发明申请

WO2005018097A2 APPARATUS AND METHOD FOR AUDIO CONTENT ANALYSIS, MARKING AND SUMMING 审中-公开
标题翻译：用于音频内容分析，标记和缩写的装置和方法
公开(公告)号：WO2005018097A2
公开(公告)日：2005-02-24
申请号：PCT/IL2003/000684
申请日：2003-08-18
申请人： NICE SYSTEMS LTD. , WASERBLAT, Moshe , AHARONI, Gili , BACHAR, Aviv , EILAM, Barak , FREEDMAN, Ilan
发明人： WASERBLAT, Moshe , AHARONI, Gili , BACHAR, Aviv , EILAM, Barak , FREEDMAN, Ilan
IPC分类号： H04B
CPC分类号： H04H60/04 , H04S1/007 , H04S7/00
摘要： An apparatus and method for the analysis, marking and summing of audio channel content and control data, the apparatus and method generating a summed signal carrying combined audio content, marking and summing data in the summed signal.
摘要翻译：一种用于分析，标记和求和音频信道内容和控制数据的装置和方法，该装置和方法产生携带组合音频内容的加总信号，标记和求和信号中的数据。

3. 发明申请

WO2008111042A2 METHOD AND APPARATUS FOR GENERIC ANALYTICS 审中-公开
标题翻译：一般分析方法与装置
公开(公告)号：WO2008111042A2
公开(公告)日：2008-09-18
申请号：PCT/IL2007/000562
申请日：2007-05-09
申请人： NICE SYSTEMS LTD. , EILAM, Barak , LUBOWICH, Yuval
发明人： EILAM, Barak , LUBOWICH, Yuval
IPC分类号： G06F17/00
CPC分类号： G06Q10/10
摘要： A method and apparatus for revealing business or organizational aspects of an organization in audio signals captured from interactions, broadcasts or other sources. The method and apparatus activate an efficient process to detect events within the audio signal, and then activate a more resource-consuming additional process around the detected events, thus enhancing efficiency of the process. The detected events and the output of the additional process are analyzed by an analysis process to reveal business aspects, terms, or other events in the audio signal. The analysis results, and possibly the events and output of the additional processing are optionally presented to a user.
摘要翻译：一种用于揭示从互动，广播或其他来源捕获的音频信号中组织的业务或组织方面的方法和装置。该方法和装置激活有效的过程以检测音频信号内的事件，然后围绕检测到的事件激活更耗资源的附加过程，从而提高过程的效率。通过分析过程分析检测到的事件和附加过程的输出，以揭示音频信号中的业务方面，术语或其他事件。分析结果以及可能的附加处理的事件和输出可选地呈现给用户。

4. 发明申请

WO2007122604A2 AUTOMATIC SPEECH ANALYSIS 审中-公开
标题翻译：自动语音分析
公开(公告)号：WO2007122604A2
公开(公告)日：2007-11-01
申请号：PCT/IL2007/000179
申请日：2007-02-08
申请人： NICE SYSTEMS LTD. , WASSERBLAT, Moshe , EILAM, Barak
发明人： WASSERBLAT, Moshe , EILAM, Barak
IPC分类号： G10L15/00
CPC分类号： G10L15/14 , G10L15/07
摘要： A system for providing automatic quality management regarding a level of conformity to a specific accent, including, a recording system, a statistical model database with statistical models representing speech data of different levels of conformity to a specific accent, a speech analysis system, a quality management system. Wherein the recording system is adapted to record one or more samples of a speakers speech and provide it to the speech analysis system for analysis, and wherein the speech analysis system is adapted to provide a score of the speakers speech samples to the quality management system by analyzing the recorded speech samples relative to the statistical models in the statistical model database.
摘要翻译：一种用于提供关于与特定口音一致性的水平的自动质量管理的系统，包括记录系统，统计模型数据库，其具有表示与特定重音不一致的语音数据的统计模型，语音分析系统，质量管理系统。其中记录系统适于记录扬声器语音的一个或多个样本并将其提供给语音分析系统用于分析，并且其中语音分析系统适于通过以下方式向扬声器语音样本提供评分：质量管理系统分析相对于统计模型数据库中统计模型的记录语音样本。

5. 发明申请

WO2006126183A3 METHOD AND APPARATUS FOR FRAUD DETECTION 审中-公开
公开(公告)号：WO2006126183A3
公开(公告)日：2006-11-30
申请号：PCT/IL2006/000110
申请日：2006-01-26
申请人： NICE SYSTEMS LTD. , WASERBLAT, Moshe , EILAM, Barak , PEREG, Oren , KOR, Ilan
发明人： WASERBLAT, Moshe , EILAM, Barak , PEREG, Oren , KOR, Ilan
IPC分类号： H04M15/00
摘要： An apparatus and method for detecting a fraud or fraud attempt in a captured interaction. The method comprising a selection step in which interactions suspected as capturing fraud attempts are selected for further analysis, and assigned a first fraud probability, and a fraud detection step in which the voice is scored against one or more voice prints, of the same alleged customer or of known fraudsters. The first fraud or fraud attempt probability is combined with the result of the scoring of the fraud detection step, to generate a total fraud or fraud attempt probability. If the total fraud or fraud attempt probability exceeds a threshold, a notification is issued. The selection, scoring and combination thereof are performed using user-defined rules and thresholds.

6. 发明申请

WO2006126183A2 METHOD AND APPARATUS FOR FRAUD DETECTION 审中-公开
标题翻译：欺诈检测的方法和装置
公开(公告)号：WO2006126183A2
公开(公告)日：2006-11-30
申请号：PCT/IL2006000110
申请日：2006-01-26
申请人： NICE SYSTEMS LTD , WASERBLAT MOSHE , EILAM BARAK , PEREG OREN , KOR ILAN
发明人： WASERBLAT MOSHE , EILAM BARAK , PEREG OREN , KOR ILAN
IPC分类号： H04M15/00
CPC分类号： H04M3/36 , G06Q20/4016 , G10L17/26 , H04M3/385 , H04M2201/41 , H04M2203/6027
摘要： An apparatus and method for detecting a fraud or fraud attempt in a captured interaction. The method comprising a selection step in which interactions suspected as capturing fraud attempts are selected for further analysis, and assigned a first fraud probability, and a fraud detection step in which the voice is scored against one or more voice prints, of the same alleged customer or of known fraudsters. The first fraud or fraud attempt probability is combined with the result of the scoring of the fraud detection step, to generate a total fraud or fraud attempt probability. If the total fraud or fraud attempt probability exceeds a threshold, a notification is issued. The selection, scoring and combination thereof are performed using user-defined rules and thresholds.
摘要翻译：一种用于检测捕获的交互中的欺诈或欺诈尝试的装置和方法。所述方法包括选择步骤，其中选择被怀疑为捕获欺诈尝试的交互用于进一步分析，并且分配了第一欺诈概率，以及欺诈检测步骤，其中所述语音针对相同的所述客户的一个或多个语音打印或已知的欺诈者。将第一个欺诈或欺诈尝试概率与欺诈检测步骤的评分结果相结合，以产生总的欺诈或欺诈尝试概率。如果总欺诈或欺诈尝试概率超过阈值，则发出通知。使用用户定义的规则和阈值来进行选择，评分和组合。

7. 发明申请

WO2009063445A3 A METHOD AND APPARATUS FOR FAST SEARCH IN CALL-CENTER MONITORING 审中-公开
标题翻译：在呼叫中心监控中快速搜索的方法和设备
公开(公告)号：WO2009063445A3
公开(公告)日：2009-08-27
申请号：PCT/IL2007001500
申请日：2007-12-05
申请人： NICE SYSTEMS LTD , WASSERBLAT MOSHE , EILAM BARAK , LUBOWICH YUVAL , NISSAN MAOR , LAPERDON RONEN
发明人： WASSERBLAT MOSHE , EILAM BARAK , LUBOWICH YUVAL , NISSAN MAOR , LAPERDON RONEN
IPC分类号： G10L15/06 , G10L15/00
CPC分类号： G06F17/30778 , G06F17/30746 , G10L15/187 , G10L15/26
摘要： A method and apparatus for indexing one or more audio signals using a speech to text engine and a phoneme detection engine, and generating a combined lattice comprising a text part and a phoneme part. A word to be searched is searched for in the text part, and if not found, or is found with low certainty is divided into phonemes and searched for in the phoneme parts of the lattice.
摘要翻译：一种用于使用语音到文本引擎和音素检测引擎来索引一个或多个音频信号并且生成包括文本部分和音素部分的组合格子的方法和装置。在文本部分中搜索要搜索的单词，并且如果未找到或者以低确定性搜索到的单词被分成音素并且在格子的音素部分中搜索。

8. 发明申请

WO2005018097A3 APPARATUS AND METHOD FOR AUDIO CONTENT ANALYSIS, MARKING AND SUMMING 审中-公开
标题翻译：用于音频内容分析，标记和缩写的装置和方法
公开(公告)号：WO2005018097A3
公开(公告)日：2009-06-18
申请号：PCT/IL0300684
申请日：2003-08-18
申请人： NICE SYSTEMS LTD , WASERBLAT MOSHE , AHARONI GILI , BACHAR AVIV , EILAM BARAK , FREEDMAN ILAN
发明人： WASERBLAT MOSHE , AHARONI GILI , BACHAR AVIV , EILAM BARAK , FREEDMAN ILAN
IPC分类号： G06F17/00 , G10L15/00 , G10L17/00 , H04B20060101 , H04M15/00
CPC分类号： H04H60/04 , H04S1/007 , H04S7/00
摘要： An apparatus and method for the analysis, marking and summing of audio channel content and control data, the apparatus and method generating a summed signal carrying combined audio content, marking and summing data in the summed signal.
摘要翻译：一种用于分析，标记和求和音频信道内容和控制数据的装置和方法，该装置和方法产生携带组合音频内容的加总信号，标记和求和信号中的数据。

9. 发明申请

WO2008111042A3 METHOD AND APPARATUS FOR GENERIC ANALYTICS 审中-公开
标题翻译：一般分析方法与装置
公开(公告)号：WO2008111042A3
公开(公告)日：2009-04-30
申请号：PCT/IL2007000562
申请日：2007-05-09
申请人： NICE SYSTEMS LTD , EILAM BARAK , LUBOWICH YUVAL
发明人： EILAM BARAK , LUBOWICH YUVAL
IPC分类号： G10L15/00 , G10L11/00
CPC分类号： G06Q10/10
摘要： A method and apparatus for revealing business or organizational aspects of an organization in audio signals captured from interactions, broadcasts or other sources. The method and apparatus activate an efficient process to detect events within the audio signal, and then activate a more resource-consuming additional process around the detected events, thus enhancing efficiency of the process. The detected events and the output of the additional process are analyzed by an analysis process to reveal business aspects, terms, or other events in the audio signal. The analysis results, and possibly the events and output of the additional processing are optionally presented to a user.
摘要翻译：一种用于揭示从交互，广播或其他来源捕获的音频信号中组织的业务或组织方面的方法和装置。该方法和装置激活有效的过程以检测音频信号内的事件，然后围绕检测到的事件激活更耗资源的附加处理，从而提高过程的效率。通过分析过程分析检测到的事件和附加过程的输出，以揭示音频信号中的业务方面，术语或其他事件。分析结果以及可能的附加处理的事件和输出可选地呈现给用户。

10. 发明申请

WO2007122604A3 AUTOMATIC SPEECH ANALYSIS 审中-公开
标题翻译：自动语音分析
公开(公告)号：WO2007122604A3
公开(公告)日：2009-04-09
申请号：PCT/IL2007000179
申请日：2007-02-08
申请人： NICE SYSTEMS LTD , WASSERBLAT MOSHE , EILAM BARAK
发明人： WASSERBLAT MOSHE , EILAM BARAK
IPC分类号： G06F17/20 , G06F15/00 , G10L11/00
CPC分类号： G10L15/14 , G10L15/07
摘要： A system for providing automatic quality management regarding a level of conformity to a specific accent, including, a recording system, a statistical model database with statistical models representing speech data of different levels of conformity to a specific accent, a speech analysis system, a quality management system. Wherein the recording system is adapted to record one or more samples of a speakers speech and provide it to the speech analysis system for analysis, and wherein the speech analysis system is adapted to provide a score of the speakers speech samples to the quality management system by analyzing the recorded speech samples relative to the statistical models in the statistical model database.
摘要翻译：一种用于提供关于与特定口音一致性的水平的自动质量管理的系统，包括记录系统，统计模型数据库，其具有表示与特定重音不一致的语音数据的统计模型，语音分析系统，质量管理系统。其中记录系统适于记录扬声器语音的一个或多个样本并将其提供给语音分析系统用于分析，并且其中语音分析系统适于通过以下方式向扬声器语音样本提供评分：质量管理系统分析相对于统计模型数据库中统计模型的记录语音样本。

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