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    • 2. 发明授权
    • Ensuring completeness when publishing to a content management system
    • 确保在发布到内容管理系统时的完整性
    • US07502997B2
    • 2009-03-10
    • US10306563
    • 2002-11-27
    • Gregory S ReidTimothy RingoDavid P LaneElizabeth H LianDaniel C FarrellCraig FentonElise ShearingRandy BellSevasti WongAnthony LinghamAudrey Forrester
    • Gregory S ReidTimothy RingoDavid P LaneElizabeth H LianDaniel C FarrellCraig FentonElise ShearingRandy BellSevasti WongAnthony LinghamAudrey Forrester
    • G06F17/00
    • G06F17/30899
    • New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.
    • 联络中心系统的新功能包括:通过测验测试用户对信息消息的理解; 通过让这些用户提交关于他们为什么表现如此出色的信息,获取KPI得分高于阈值的上级用户的洞察力; 通过基于新近度和频率周期性地重新排列解决方案来动态地排序问题的解决方案; 集成信息供联络中心代表在线与客户联系以供在线使用时使用; 将内容项目存储在电信行业分类中; 将内容项目的用户反馈引导到该内容的正确的所有者/管理者; 使用解决方案分类法传达解决方案信息; 显示具有CRM应用程序的双重信息系统以及适合上下文的参考资料; 在创建要发布的内容项时强制完成一组模板; 确保一组内容项目的模板在发布之前已经完成; 并使用连续的搜索功能在联络中心系统门户中进行搜索。
    • 9. 发明授权
    • PCNA binding substance
    • PCNA结合物质
    • US06613878B1
    • 2003-09-02
    • US08945645
    • 1998-07-31
    • Lynne S. CoxDavid P. LaneEmma WarbrickDavid M. Glover
    • Lynne S. CoxDavid P. LaneEmma WarbrickDavid M. Glover
    • A61K3808
    • C12N9/22A61K38/00C07K14/4738
    • Fragments of Fen1 that interact with PCNA are disclosed, together with the use of such fragments or mimetics of Fen1 in methods of screening for compounds useful in treating disorders in which PCNA is implicated. In particular, substances which have the property of binding to PCNA are disclosed, said substances comprising: (i) a fragment of the Fen1 protein containing a peptide of 89 amino acids from the C-terminal region or an active portion thereof; or, (ii) a fragment of the Fen1 protein containing the sequence motif QGRLDxFF; or, (iii) a functional mimetic of said protein fragments; where “x” is preferably the selected form the amino acids S, D or G.
    • 公开了与PCNA相互作用的Fen1片段,以及在筛选可用于治疗PCNA所涉及的疾病的化合物的方法中使用Fen1的这种片段或模拟物。 特别地,公开了具有与PCNA结合的性质的物质,所述物质包括:(i)含有C末端区域或其活性部分的89个氨基酸的肽的Fen1蛋白的片段; 或(ii)含有序列基序QGRLDxFF的Fen1蛋白的片段; 或(iii)所述蛋白质片段的功能模拟物;其中“x”优选为所选形式的氨基酸S,D或G.