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1. 发明授权

US08818833B2 Method and system for managing service requests across multiple systems 有权
标题翻译：用于管理跨多个系统的服务请求的方法和系统
公开(公告)号：US08818833B2
公开(公告)日：2014-08-26
申请号：US10076362
申请日：2002-02-14
申请人： Alexander Druyan , Donald A. James , Ching Yu Conrad Lo , Arsalan K. Lodhi , Fabian F. Morgan , Sandra Juni Schlosser
发明人： Alexander Druyan , Donald A. James , Ching Yu Conrad Lo , Arsalan K. Lodhi , Fabian F. Morgan , Sandra Juni Schlosser
IPC分类号： G06Q10/00
CPC分类号： G06Q30/02 , G06Q10/06311 , G06Q10/06315
摘要： This present invention provides an efficient method and system to manage service requests across multiple service request systems. This management method involves merging all service requests from multiple systems into standard system, sorting the request according to some standard and presenting a display list of all of the requests having a common characteristic to a technician or requester. Service requests are gathered from many different backend-ticketing systems and presented to the technicians in a single logical view. Service requests gathered from each backend ticketing system are packaged in an XML document format. The efficient use of a common XML format is an efficient way to manage all service requests from all backend-ticketing systems. These service requests can be sorted by ticket open or close date/time, status, severity of problem, etc. in ascending or descending order and be presented to the technicians in a single logical view. These requests are presented in a display as a single logical view of service requests from different backend systems.
摘要翻译：本发明提供了一种用于跨多个服务请求系统管理服务请求的有效方法和系统。该管理方法涉及将来自多个系统的所有服务请求合并到标准系统中，根据一些标准对请求进行排序，并向技术人员或请求者呈现具有共同特征的所有请求的显示列表。服务请求从许多不同的后端票务系统收集，并以单一逻辑视图呈现给技术人员。从每个后端票务系统收集的服务请求以XML文档格式打包。通常的XML格式的有效使用是管理来自所有后端票务系统的所有服务请求的有效方式。这些服务请求可以按照打开或关闭日期/时间，状态，问题严重程度等按升序或降序排序，并以单一逻辑视图呈现给技术人员。这些请求作为来自不同后端系统的服务请求的单一逻辑视图显示在显示器中。

2. 发明授权

US08538943B1 Providing images of named resources in response to a search query 有权
公开(公告)号：US08538943B1
公开(公告)日：2013-09-17
申请号：US12179182
申请日：2008-07-24
申请人： David Bau , Gunes Erkan , Osman Ahmed Osman , Scott A. Safier , Ching Yu Conrad Lo
发明人： David Bau , Gunes Erkan , Osman Ahmed Osman , Scott A. Safier , Ching Yu Conrad Lo
IPC分类号： G06F17/30 , G06F7/00
CPC分类号： G06F17/30268 , G06F17/30247 , G06F17/30256 , G06F17/30265 , G06F17/3053 , G06F17/30696 , G06F17/30864 , G06F17/30867 , G06K9/00288
摘要： Systems, computer program products, apparatus, and methods are described that perform operations including receiving a search query that includes a name, receiving multiple resources that have been identified by a search engine as best satisfying the search query, wherein the identified multiple resources include a resource including a plurality of images. The operations include identifying an image of the plurality of images displaying a face of the person. The image is identified based on a description associated with the image. The description is based at least in part on one or more resources included in the search results. The operations further include providing the identified image with the search results. The search results are provided as a plurality of links. Each link identifies a corresponding resource of the identified plurality of resources.

3. 发明授权

US06928617B2 Segmentation of views for simplified navigation on limited device 失效
标题翻译：在有限设备上简化导航的视图分割
公开(公告)号：US06928617B2
公开(公告)日：2005-08-09
申请号：US10122022
申请日：2002-04-11
申请人： Alexander Druyan , Donald A. James , Ching Yu Conrad Lo , Arsalan K. Lodhi , Fabian F. Morgan , Sandra Juni Schlosser
发明人： Alexander Druyan , Donald A. James , Ching Yu Conrad Lo , Arsalan K. Lodhi , Fabian F. Morgan , Sandra Juni Schlosser
IPC分类号： G06F17/21 , G06F17/22 , G09G5/00 , G06F3/00
CPC分类号： G09G5/00 , G06F17/218 , G06F17/2247 , G06F17/227 , G09G2340/145
摘要： In one form, a method, for creating multiple segments of source information for presentation on a device having a limited size display screen, includes generating a first derivative file describing first presentation material. The derivative file is derived from a first copy of a master style sheet file. The master style sheet specifies a style of displaying the source information. The source information includes a plurality of attributes, of which a first set of attributes are included in the first derivative style sheet file. A second derivative file describing second presentation material is derived from a second copy of the master style sheet file. A second set of attributes included in the source information are included in the second derivative file. The first presentation and second presentation materials are generated responsive to the source information and the respective first and second derivative files.
摘要翻译：在一种形式中，用于创建用于在具有有限尺寸的显示屏幕的设备上呈现的源信息的多个段的方法包括生成描述第一呈现材料的一阶导数文件。派生文件是从主样式表文件的第一个副本派生的。主样式表指定显示源信息的样式。源信息包括多个属性，其中第一组属性包括在一阶导数样式表文件中。描述第二表示材料的二进制文件从主样式表文件的第二副本导出。包含在源信息中的第二组属性被包括在二进制文件中。响应于源信息和相应的第一和第二导数文件生成第一呈现和第二呈现材料。

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