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1. 发明申请

US20140270119A1 SYSTEM AND METHOD FOR PROVIDING CONTACT CENTER SERVICES IN A HYBRID OPERATIONS ENVIRONMENT 有权
标题翻译：在混合操作环境中提供联络中心服务的系统和方法
公开(公告)号：US20140270119A1
公开(公告)日：2014-09-18
申请号：US13842208
申请日：2013-03-15
申请人： Brian Bischoff , Gregg Kerlin , Henry Lum , Donald Huovinen , Tamal Islam , Terry Stocking
发明人： Brian Bischoff , Gregg Kerlin , Henry Lum , Donald Huovinen , Tamal Islam , Terry Stocking
IPC分类号： H04M3/51
CPC分类号： H04M3/5183 , H04L65/1006 , H04L65/1083 , H04L65/1096
摘要： A system and method for providing contact center services in a hybrid operations environment. A first controller in a first operations environment is configured to receive a first message for establishing a media session, and transmit a request for media service. A media controller in a second operations environment is configured to provide media to a target device during the media session in response to the request; receive during the media session a second message from the first controller; and control the media based on the second message from the first controller.
摘要翻译：一种用于在混合操作环境中提供联络中心服务的系统和方法。第一操作环境中的第一控制器被配置为接收用于建立媒体会话的第一消息，并且传送媒体服务请求。第二操作环境中的媒体控制器被配置为响应于该请求在媒体会话期间向目标设备提供媒体; 在所述媒体会话期间接收来自所述第一控制器的第二消息; 并且基于来自第一控制器的第二消息来控制媒体。

2. 发明申请

US20100158236A1 System and Methods for Tracking Unresolved Customer Involvement with a Service Organization and Automatically Formulating a Dynamic Service Solution 有权
标题翻译：用于跟踪未解决的客户与服务组织参与并自动制定动态服务解决方案的系统和方法
公开(公告)号：US20100158236A1
公开(公告)日：2010-06-24
申请号：US12342368
申请日：2008-12-23
申请人： Yi Chang , Robert Finan , Richard McCrossan , Brian Bischoff
发明人： Yi Chang , Robert Finan , Richard McCrossan , Brian Bischoff
IPC分类号： H04M3/00
CPC分类号： H04M3/5175
摘要： A system for managing customer involvement with a contact center involves one or more monitoring applications executing on one or more computerized servers associated with the contact center, the applications monitoring communications between individual customers and the center; and a rules engine executing on the one or more computerized servers, the rules engine accessible to the monitoring application, the rules engine enabled to generate and implement business rules. Upon detection by one of the monitoring applications of an instance of unsuccessful or incomplete interaction between a customer and the contact center, session data determined during monitoring is used by the rules engine to determine contact center-initiated activity to be implemented to establish new communication with the customer to resolve issues related to the unsuccessful or incomplete interaction.
摘要翻译：用于管理与联络中心的客户参与的系统涉及在与联络中心相关联的一个或多个计算机化服务器上执行的一个或多个监视应用，所述应用监视个体客户与中心之间的通信; 以及在一个或多个计算机化服务器上执行的规则引擎，监视应用可访问的规则引擎，能够生成和实现业务规则的规则引擎。在由客户和联络中心之间不成功或不完全交互的实例的监视应用程序中的一个检测到的情况下，规则引擎使用在监视期间确定的会话数据来确定要被实施的联系中心发起的活动以建立与客户解决与不成功或不完整的互动相关的问题。

3. 发明申请

US20070003818A1 Tubular solid oxide fuel cell current collector 失效
标题翻译：管状固体氧化物燃料电池集电器
公开(公告)号：US20070003818A1
公开(公告)日：2007-01-04
申请号：US11171655
申请日：2005-06-30
申请人： Brian Bischoff , Theodore Sutton , Timothy Armstrong
发明人： Brian Bischoff , Theodore Sutton , Timothy Armstrong
IPC分类号： C25B11/00
CPC分类号： H01M8/0252 , H01M8/0206 , H01M8/1231 , H01M8/243
摘要： An internal current collector for use inside a tubular solid oxide fuel cell (TSOFC) electrode comprises a tubular coil spring disposed concentrically within a TSOFC electrode and in firm uniform tangential electrical contact with the electrode inner surface. The current collector maximizes the contact area between the current collector and the electrode. The current collector is made of a metal that is electrically conductive and able to survive under the operational conditions of the fuel cell, i.e., the cathode in air, and the anode in fuel such as hydrogen, CO, CO2, H2O or H2S.
摘要翻译：用于管状固体氧化物燃料电池（TSOFC）电极内部的内部集电器包括同心地设置在TSOFC电极内并与电极内表面牢固均匀切向电接触的管状螺旋弹簧。集电器与电极之间的接触面积最大化。集电器由导电的金属制成，并且能够在燃料电池的操作条件下，即空气中的阴极和燃料中的阳极，例如氢气，CO，CO 2， H 2，H 2或H 2 S。

4. 发明申请

US20070237998A1 Solid Oxide Fuel Cell Having Internal Active Layers 审中-公开
标题翻译：具有内部有源层的固体氧化物燃料电池
公开(公告)号：US20070237998A1
公开(公告)日：2007-10-11
申请号：US11755945
申请日：2007-05-31
申请人： Timothy Armstrong , Roddie Judkins , Beth Armstrong , Brian Bischoff
发明人： Timothy Armstrong , Roddie Judkins , Beth Armstrong , Brian Bischoff
IPC分类号： H01M8/10
CPC分类号： H01M8/243 , H01M4/9033 , H01M4/9066 , H01M8/04089 , H01M8/124 , H01M8/2475 , H01M8/2485 , H01M2008/1293 , Y02P70/56
摘要： A solid oxide electrochemical device includes: a porous support structure having a porous outer surface and a tubular porous inner surface; a first electrode layer disposed radially inside the tubular porous inner surface and supported by the porous support structure; a dense electrolyte layer disposed radially inside and supported by the first electrode composition; and a second electrode layer disposed radially inside and supported by the dense electrolyte.
摘要翻译：固体氧化物电化学装置包括：具有多孔外表面和管状多孔内表面的多孔支撑结构; 第一电极层，设置在所述管状多孔内表面的径向内部并由所述多孔支撑结构支撑; 设置在所述第一电极组合物的径向内部并由所述第一电极组合物支撑的密集电解质层; 以及设置在径向内部并由致密电解质支撑的第二电极层。

5. 发明申请

US20070152837A1 Monitoring activity of an individual 有权
标题翻译：监测个人的活动
公开(公告)号：US20070152837A1
公开(公告)日：2007-07-05
申请号：US11323077
申请日：2005-12-30
申请人： Brian Bischoff , Alan Shilepsky , Lina Long
发明人： Brian Bischoff , Alan Shilepsky , Lina Long
IPC分类号： G08B23/00 , G08B19/00
CPC分类号： G08B21/0453 , G06F19/00 , G06F19/3418 , G08B21/0288 , G08B21/0492 , G08B25/001 , G08B25/005 , G08B25/006 , G08B25/016
摘要： Embodiments of the present invention relate to methods, devices, and systems to monitor activity. One method to monitor activity includes monitoring activity of an individual including detecting a sensor activated by an individual during the individual's daily activities. The embodiment also includes comparing the sensor activation to a predetermined sensor activation timeframe, determining whether to initiate an alert based upon the comparison, and checking for at least one other sensor activation to confirm whether an alert should be initiated.
摘要翻译：本发明的实施例涉及用于监视活动的方法，装置和系统。监测活动的一种方法包括监测个体的活动，包括在个体的日常活动期间检测由个体激活的传感器。该实施例还包括将传感器激活与预定的传感器激活时间帧进行比较，基于比较确定是否启动警报，以及检查至少一个其他传感器激活以确认是否应启动警报。

6. 发明申请

US20070140890A1 Enhancement of thermal stability of porous bodies comprised of stainless steel or an alloy 失效
标题翻译：增强由不锈钢或合金组成的多孔体的热稳定性
公开(公告)号：US20070140890A1
公开(公告)日：2007-06-21
申请号：US11305974
申请日：2005-12-19
申请人： Brian Bischoff , Theodore Sutton , Roddie Judkins , Timothy Armstrong , Kenneth Adcock
发明人： Brian Bischoff , Theodore Sutton , Roddie Judkins , Timothy Armstrong , Kenneth Adcock
IPC分类号： B22F7/00
CPC分类号： B22F3/1146 , B22F2998/00 , B22F2998/10 , B22F3/1007 , B22F2201/10 , B22F2201/013 , B22F3/1121 , B22F2201/03
摘要： A method for treating a porous item constructed of metal powder, such as a powder made of Series 400 stainless steel, involves a step of preheating the porous item to a temperature of between about 700 and 900° C. degrees in an oxidizing atmosphere and then sintering the body in an inert or reducing atmosphere at a temperature which is slightly below the melting temperature of the metal which comprises the porous item. The thermal stability of the resulting item is enhanced by this method so that the item retains its porosity and metallic characteristics, such as ductility, at higher (e.g. near-melting) temperatures.
摘要翻译：用于处理由400系列不锈钢制成的粉末的金属粉末构成的多孔物品的方法涉及在氧化气氛中将多孔物质预热至约700-900℃的温度，然后在惰性或还原性气氛中，在稍低于包含多孔物质的金属的熔融温度的温度下烧结体。通过该方法增强了所得物品的热稳定性，使得该物品在较高（例如接近熔化）的温度下保持其孔隙率和金属特性，例如延展性。

7. 发明授权

US06920795B2 Adapter for coupling a sensor to a fluid line 失效
标题翻译：用于将传感器耦合到流体管线的适配器
公开(公告)号：US06920795B2
公开(公告)日：2005-07-26
申请号：US10042511
申请日：2002-01-09
申请人： Brian Bischoff , Robert Gooch
发明人： Brian Bischoff , Robert Gooch
IPC分类号： G01L19/00 , G01L7/00
CPC分类号： G01L19/0007
摘要： An apparatus for sensing one or more physical characteristics of a fluid flowing in a fluid line, in one embodiment having an isolator block mounted onto a fluid line and in another embodiment, having an adapter plate coupled with isolator plate mounted onto a fluid line.
摘要翻译：一种用于感测在流体管线中流动的流体的一种或多种物理特性的装置，在一个实施例中，其具有安装在流体管线上的隔离块，并且在另一实施例中，具有与安装在流体管线上的隔离板联接的适配器板。

8. 发明申请

US20180103800A1 COOKWARE WITH ATTACHED MULTIPURPOSE RECEPTACLE ASSEMBLY 审中-公开
公开(公告)号：US20180103800A1
公开(公告)日：2018-04-19
申请号：US15296110
申请日：2016-10-18
申请人： Brian Bischoff
发明人： Brian Bischoff
IPC分类号： A47J37/10
CPC分类号： A47J37/10 , A47J27/002 , A47J37/108
摘要： A cookware with attached receptacle assembly provides cookware that is configured for cooking foodstuff, and at least one receptacle that fixedly or detachably attaches along the sidewall of the cookware providing multiple functions in conjunction with the cookware, including: manipulating foodstuff, preparing foodstuff, cooking at least a portion of foodstuff, warning and catching foodstuff residue, or combinations thereof. The cookware comprises an internal chamber defined by a base. The base has an exterior surface that engages a heat source and an interior surface for cooking foodstuff. The internal chamber is surrounded by a circumferential cookware sidewall terminating at an upper free edge. The receptacle either fixedly or detachably joins the cookware operating in conjunction with the cookware to prepare and cook foodstuff, along with containing foodstuff residue. The receptacle has a continuous receptacle wall that forms a cavity and terminates at a receptacle edge. The receptacle is wide or narrow.

9. 发明申请

US20070192174A1 Monitoring task performance 有权
标题翻译：监控任务执行情况
公开(公告)号：US20070192174A1
公开(公告)日：2007-08-16
申请号：US11788178
申请日：2007-04-19
申请人： Brian Bischoff
发明人： Brian Bischoff
IPC分类号： H04M3/51 , G08B23/00
CPC分类号： G08B25/016 , G06F19/00 , G06F19/3418 , G08B21/0288 , G08B21/0423 , G08B21/0453 , G08B21/0492 , G08B29/185 , H04L67/12 , H04L67/22 , H04Q9/00
摘要： One system embodiment includes providing a number of sensors for monitoring an individual in performing a number of tasks from a list of tasks to be completed, the number of tasks each including, an associated number of steps to be completed by the individual, monitoring the performance of a task from the list by using at least one of the number of sensors, providing the individual with a number of step instruction prompts associated with the steps of the task, and obtaining task performance information corresponding to the performance of the task by the individual. The task performance information includes step prompt information including the number of step instruction prompts provided during performance of the task, sensor data from the at least one of the number of sensors, and adjusting the list of tasks to be completed based on the task performance information of the task.
摘要翻译：一个系统实施例包括提供多个传感器，用于监视个人在要完成的任务的列表中执行多个任务，每个任务的数量包括由个体完成的相关数量的步骤，监视性能通过使用多个传感器中的至少一个来提供来自列表的任务，向个人提供与该任务的步骤相关联的多个步骤指令提示，以及获得与个体执行任务相对应的任务执行信息。任务执行信息包括步骤提示信息，包括在执行任务期间提供的步骤指令提示次数，来自传感器数目中的至少一个的传感器数据，以及基于任务执行信息调整要完成的任务列表的任务。

10. 发明申请

US20140277598A1 SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT 审中-公开
标题翻译：用于从混合联络中心运行环境中传输信号和媒体的系统和方法
公开(公告)号：US20140277598A1
公开(公告)日：2014-09-18
申请号：US13843737
申请日：2013-03-15
申请人： Brian Bischoff , Gregg Kerlin , Henry Lum , Donald Huovinen , Tamal Islam , Terry Stocking
发明人： Brian Bischoff , Gregg Kerlin , Henry Lum , Donald Huovinen , Tamal Islam , Terry Stocking
IPC分类号： G05B15/02
CPC分类号： H04M3/523 , H04M2203/402 , H04M2203/406
摘要： A system and method for providing contact center services in a hybrid operations environment including a first operations environment and a second operations environment. A controller in the first operations environment receives information on a call involving an end user device. A first media service is provided during a first portion of the call, and second media service is provided during a second portion of the call. The providing of the first media service includes transmitting by the controller a request for the first media service to a first media resource in the second operations environment. The first media resource transmits first media to the end user device in response. The providing of the second media service includes transmitting by the controller a request for the second media service to a second media resource in the first operations environment. The second media resource transmits second media to the end user device in response.
摘要翻译：一种用于在包括第一操作环境和第二操作环境的混合操作环境中提供联络中心服务的系统和方法。第一操作环境中的控制器接收关于终端用户设备的呼叫的信息。在呼叫的第一部分期间提供第一媒体服务，并且在呼叫的第二部分期间提供第二媒体服务。第一媒体服务的提供包括在第二操作环境中由控制器向第一媒体资源发送对第一媒体服务的请求。第一媒体资源作为响应将第一媒体发送到终端用户设备。第二媒体服务的提供包括在第一操作环境中由控制器向第二媒体资源发送对第二媒体服务的请求。响应地，第二媒体资源向终端用户设备发送第二媒体。

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