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1. 发明授权

US09414211B2 Performance center mobile supervisor application 有权
标题翻译：性能中心移动主管应用
公开(公告)号：US09414211B2
公开(公告)日：2016-08-09
申请号：US13348412
申请日：2012-01-11
申请人： Rodney A. Thomson , Brian J. Reynolds , Jeff Chu , Onkar Birk , Barrett Davis
发明人： Rodney A. Thomson , Brian J. Reynolds , Jeff Chu , Onkar Birk , Barrett Davis
IPC分类号： G06F15/16 , H04W4/16 , H04M3/523 , H04M3/51
CPC分类号： H04W4/16 , H04M3/5175 , H04M3/523 , H04M3/5233
摘要： Methods and systems for supporting the remote monitoring and control of automatic call distribution systems are provided. In particular, an application for execution on a mobile device is provided. The application presents ACD system status information to a supervisor of the ACD system. The application additionally accepts control input from the supervisor, and can pass that control input to the ACD system server for action.
摘要翻译：提供了支持远程监控自动呼叫分配系统的方法和系统。特别地，提供了在移动设备上执行的应用。该应用程序向ACD系统的主管呈现ACD系统状态信息。该应用程序另外接受来自主管的控制输入，并且可以将该控制输入传递到ACD系统服务器以进行操作。

2. 发明申请

US20120295594A1 PERFORMANCE CENTER MOBILE SUPERVISOR APPLICATION 有权
标题翻译：性能中心移动监控应用
公开(公告)号：US20120295594A1
公开(公告)日：2012-11-22
申请号：US13348412
申请日：2012-01-11
申请人： Rodney A. Thomson , Brian J. Reynolds , Jeff Chu , Onkar Birk , Barrett Davis
发明人： Rodney A. Thomson , Brian J. Reynolds , Jeff Chu , Onkar Birk , Barrett Davis
IPC分类号： H04W4/16
CPC分类号： H04W4/16 , H04M3/5175 , H04M3/523 , H04M3/5233
摘要： Methods and systems for supporting the remote monitoring and control of automatic call distribution systems are provided. In particular, an application for execution on a mobile device is provided. The application presents ACD system status information to a supervisor of the ACD system. The application additionally accepts control input from the supervisor, and can pass that control input to the ACD system server for action.
摘要翻译：提供了支持远程监控自动呼叫分配系统的方法和系统。特别地，提供了在移动设备上执行的应用。该应用程序向ACD系统的主管呈现ACD系统状态信息。该应用程序另外接受来自主管的控制输入，并且可以将该控制输入传递到ACD系统服务器以进行操作。

3. 发明申请

US20150077220A1 DYNAMIC ELECTRONIC DOOR LOCK CONTROL SYSTEM 审中-公开
标题翻译：动态电子门锁控制系统
公开(公告)号：US20150077220A1
公开(公告)日：2015-03-19
申请号：US14553587
申请日：2014-11-25
申请人： Lynne Parker Davis , Barrett Davis
发明人： Lynne Parker Davis , Barrett Davis
IPC分类号： G07C9/00
CPC分类号： G07C9/00817 , G07C9/00015 , G07C9/00182 , G07C9/00571 , G07C9/0069 , G07C9/00896 , G07C2009/00246 , G07C2009/0042 , G07C2009/00769 , G07C2009/00825
摘要： A method of controlling access to a real estate property includes installing a dynamic electronically-controlled lockset on an exterior door of a real estate property, maintaining, at a remote location, a reference device adapted to present a value of a second dynamic access code to one or more users located in the real estate office, receiving, at the real estate agent location, a request from a user for a current value of the second dynamic access code, examining the reference device to determine the current value of the second dynamic access code, and providing the current value of the second dynamic access code to the user for input into the electronically-controlled lockset. The lockset is adapted to unlock upon receiving a value corresponding to a first dynamic access code programmed therein. The second dynamic access code is time-synchronized with the first dynamic access code programmed in the electronically-controlled lockset.
摘要翻译：控制对房地产财产的访问的方法包括在房地产的外部门上安装动态电子控制锁定，在远程位置保持适于将第二动态访问代码的值呈现给位于房地产局的一个或多个用户，在房地产代理位置处接收来自用户的针对第二动态访问代码的当前值的请求，检查参考设备以确定第二动态访问的当前值代码，并将第二动态访问代码的当前值提供给用户以输入到电子控制的锁定中。锁定适于在接收到对应于其中编程的第一动态访问代码的值时解锁。第二动态接入码与电子控制锁中编程的第一个动态接入码进行时间同步。

4. 发明授权

US08902042B2 Methods of controlling access to real estate properties 有权
标题翻译：控制房地产业权的方法
公开(公告)号：US08902042B2
公开(公告)日：2014-12-02
申请号：US13485852
申请日：2012-05-31
申请人： Lynne Parker Davis , Barrett Davis
发明人： Lynne Parker Davis , Barrett Davis
IPC分类号： B60R25/00 , G07C9/00
CPC分类号： G07C9/00817 , G07C9/00015 , G07C9/00182 , G07C9/00571 , G07C9/0069 , G07C9/00896 , G07C2009/00246 , G07C2009/0042 , G07C2009/00769 , G07C2009/00825
摘要： A method of controlling access to a real estate property includes installing a dynamic electronically-controlled lockset on an exterior door of a real estate property, maintaining, at a remote location, a reference device adapted to present a value of a second dynamic access code to one or more users located in the real estate office, receiving, at the real estate agent location, a request from a user for a current value of the second dynamic access code, examining the reference device to determine the current value of the second dynamic access code, and providing the current value of the second dynamic access code to the user for input into the electronically-controlled lockset. The lockset is adapted to unlock upon receiving a value corresponding to a first dynamic access code programmed therein. The second dynamic access code is time-synchronized with the first dynamic access code programmed in the electronically-controlled lockset.
摘要翻译：控制对房地产财产的访问的方法包括在房地产的外部门上安装动态电子控制锁定，在远程位置保持适于将第二动态访问代码的值呈现给位于房地产局的一个或多个用户，在房地产代理位置处接收来自用户的针对第二动态访问代码的当前值的请求，检查参考设备以确定第二动态访问的当前值代码，并将第二动态访问代码的当前值提供给用户以输入到电子控制的锁定中。锁定适于在接收到对应于其中编程的第一动态访问代码的值时解锁。第二动态接入码与电子控制锁中编程的第一个动态接入码进行时间同步。

5. 发明授权

US08670551B2 Contact center monitoring 有权
标题翻译：联络中心监控
公开(公告)号：US08670551B2
公开(公告)日：2014-03-11
申请号：US13408830
申请日：2012-02-29
申请人： Onkar Birk , Jeff Chu , Barrett Davis , Rodney A. Thomson , Brian J. Reynolds
发明人： Onkar Birk , Jeff Chu , Barrett Davis , Rodney A. Thomson , Brian J. Reynolds
IPC分类号： H04M3/00
CPC分类号： H04M3/5237 , H04M3/5175 , H04M2201/42
摘要： Methods and systems for providing a graphical depiction of a communication system incorporating multiple call centers distributed around the globe are provided. The user interface can present the graphical depiction in two or three dimensions. In addition, the user interface can provide a view of details concerning the performance of communication system components or events affecting the performance of such components, and can enable a supervisor to manipulate contact center parameters.
摘要翻译：提供了用于提供包括分布在全球各地的多个呼叫中心的通信系统的图形描绘的方法和系统。用户界面可以在两个或三个维度上呈现图形描述。此外，用户界面可以提供关于通信系统组件的性能或影响这些组件的性能的事件的细节的视图，并且可以使主管能够操纵联络中心参数。

6. 发明申请

US20130223613A1 CONTACT CENTER MONITORING 有权
标题翻译：联络中心监控
公开(公告)号：US20130223613A1
公开(公告)日：2013-08-29
申请号：US13408830
申请日：2012-02-29
申请人： Onkar Birk , Jeff Chu , Barrett Davis , Rodney A. Thomson , Brian J. Reynolds
发明人： Onkar Birk , Jeff Chu , Barrett Davis , Rodney A. Thomson , Brian J. Reynolds
IPC分类号： H04M3/22
CPC分类号： H04M3/5237 , H04M3/5175 , H04M2201/42
摘要： Methods and systems for providing a graphical depiction of a communication system incorporating multiple call centers distributed around the globe are provided. The user interface can present the graphical depiction in two or three dimensions. In addition, the user interface can provide a view of details concerning the performance of communication system components or events affecting the performance of such components, and can enable a supervisor to manipulate contact center parameters.
摘要翻译：提供了用于提供包括分布在全球各地的多个呼叫中心的通信系统的图形描绘的方法和系统。用户界面可以在两个或三个维度上呈现图形描述。此外，用户界面可以提供关于通信系统组件的性能或影响这些组件的性能的事件的细节的视图，并且可以使主管能够操纵联络中心参数。

7. 发明申请

US20120299700A1 Methods of controlling access to real estate properties 有权
标题翻译：控制房地产业权的方法
公开(公告)号：US20120299700A1
公开(公告)日：2012-11-29
申请号：US13485852
申请日：2012-05-31
申请人： Lynne Parker DAVIS , Barrett DAVIS
发明人： Lynne Parker DAVIS , Barrett DAVIS
IPC分类号： G05B19/00
CPC分类号： G07C9/00817 , G07C9/00015 , G07C9/00182 , G07C9/00571 , G07C9/0069 , G07C9/00896 , G07C2009/00246 , G07C2009/0042 , G07C2009/00769 , G07C2009/00825
摘要： A method of controlling access to a real estate property includes installing a dynamic electronically-controlled lockset on an exterior door of a real estate property, maintaining, at a remote location, a reference device adapted to present a value of a second dynamic access code to one or more users located in the real estate office, receiving, at the real estate agent location, a request from a user for a current value of the second dynamic access code, examining the reference device to determine the current value of the second dynamic access code, and providing the current value of the second dynamic access code to the user for input into the electronically-controlled lockset. The lockset is adapted to unlock upon receiving a value corresponding to a first dynamic access code programmed therein. The second dynamic access code is time-synchronized with the first dynamic access code programmed in the electronically-controlled lockset.
摘要翻译：控制对房地产财产的访问的方法包括在房地产的外部门上安装动态电子控制锁定，在远程位置保持适于将第二动态访问代码的值呈现给位于房地产局的一个或多个用户，在房地产代理位置处接收来自用户的针对第二动态访问代码的当前值的请求，检查参考设备以确定第二动态访问的当前值代码，并将第二动态访问代码的当前值提供给用户以输入到电子控制的锁定中。锁定适于在接收到对应于其中编程的第一动态访问代码的值时解锁。第二动态接入码与电子控制锁中编程的第一个动态接入码进行时间同步。

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