会员体验
专利管家(专利管理)
工作空间(专利管理)
风险监控(情报监控)
数据分析(专利分析)
侵权分析(诉讼无效)
联系我们
交流群
官方交流:
QQ群: 891211   
微信请扫码    >>>
现在联系顾问~
热词
    • 2. 发明申请
    • CALL ROUTING OR ESCALATION BASED ON THE IDENTITY, ROLE OR URGENCY OF THE CALLING OR COMMUNICATING PARTY
    • 基于呼叫或通信方的身份,作用或者紧急性的呼叫路由或自动化
    • US20110044442A1
    • 2011-02-24
    • US12836752
    • 2010-07-15
    • Sandy AbramsonAnthony FrissoraRaj Sinha
    • Sandy AbramsonAnthony FrissoraRaj Sinha
    • H04M1/56G06F15/16
    • H04L41/0803G06F9/543H04L45/02H04L45/586H04L65/403H04L67/04H04L67/24H04L67/306H04M7/0057H04W4/02H04W64/00
    • Aspects are directed toward managing, including reorganizing, inbound communications, a communications log, or presentation of a communication to a user, based on one or more of the identity, role and urgency of calling or communicating party, including, for example, forwarding or hybrid priority routing. For example, in an e-mail type of environment, received communications could be re-organized based on one or more of the above, such that higher priority communications are escalated to “the-top-of-the-stack.” This similar type of operation can be done in a communications modality independent manner, and extended to, for example, voicemails, caller ID, SMS messages, or in general any communication in any communications modality, where one or more communications are capable of being managed and re-organized. As an optional embodiment, an attribute or characteristic associated with the communication can be modified, such that the user is aware of the ranking associated with that communication.
    • 基于呼叫或通信方的一个或多个身份,角色和紧急性,包括例如转发或通信的方式,方面涉及管理,包括重组,入站通信,通信日志或向用户呈现通信。 混合优先级路由。 例如,在电子邮件类型的环境中,可以基于上述一个或多个来重新组织接收到的通信,使得较高优先级的通信被升级到“顶部的堆叠”。这相似 操作类型可以以通信模式独立的方式完成,并且扩展到例如语音邮件,呼叫者ID,SMS消息,或者通常在任何通信模式中的任何通信,其中一个或多个通信能够被管理和重新启动 有组织的 作为可选实施例,可以修改与通信相关联的属性或特征,使得用户知道与该通信相关联的排名。
    • 5. 发明授权
    • Pushing identity information
    • 推送身份信息
    • US08903904B2
    • 2014-12-02
    • US12838225
    • 2010-07-16
    • Sandra AbramsonAnthony FrissoraRaj Sinha
    • Sandra AbramsonAnthony FrissoraRaj Sinha
    • G06F15/16H04M1/253H04M1/57
    • H04M1/2535H04M1/576
    • A system allows a user to send alias information or receive alias information during a communication between two communication devices. Alias information is identity information for a user that identifies the user on a social media site or network (e.g., Facebook, Twitter, LinkedIn, etc.). The alias information can be stored in a contacts program or other data store. During a web-based telephone call between two IP-enabled phones, the alias information may be retrieved. The alias information can then be sent to the other IP-enabled phone or to another device associated with the calling party. In response to receiving the alias information, the calling party can automatically retrieve information associated with the called party and the alias from one or more social media sites.
    • 系统允许用户在两​​个通信设备之间的通信期间发送别名信息或接收别名信息。 别名信息是用于识别社交媒体网站或网络(例如,Facebook,Twitter,LinkedIn等)上的用户的用户的身份信息。 别名信息可以存储在联系人程序或其他数据存储中。 在两个启用IP的电话之间的基于Web的电话呼叫中,可以检索别名信息。 然后可以将别名信息发送到其他启用IP的电话或发送到与主叫方相关联的其他设备。 响应于接收到别名信息,呼叫方可以自动地从一个或多个社交媒体站点检索与被叫方相关联的信息和别名。
    • 10. 发明授权
    • Call routing or escalation based on the identity, role or urgency of the calling or communicating party
    • 根据呼叫或通信方的身份,角色或紧急性,呼叫路由或升级
    • US08488760B2
    • 2013-07-16
    • US12836752
    • 2010-07-15
    • Sandy AbramsonAnthony FrissoraRaj Sinha
    • Sandy AbramsonAnthony FrissoraRaj Sinha
    • H04M1/56H04M15/06
    • H04L41/0803G06F9/543H04L45/02H04L45/586H04L65/403H04L67/04H04L67/24H04L67/306H04M7/0057H04W4/02H04W64/00
    • Aspects are directed toward managing, including reorganizing, inbound communications, a communications log, or presentation of a communication to a user, based on one or more of the identity, role and urgency of calling or communicating party, including, for example, forwarding or hybrid priority routing. For example, in an e-mail type of environment, received communications could be re-organized based on one or more of the above, such that higher priority communications are escalated to “the-top-of-the-stack.” This similar type of operation can be done in a communications modality independent manner, and extended to, for example, voicemails, caller ID, SMS messages, or in general any communication in any communications modality, where one or more communications are capable of being managed and re-organized. As an optional embodiment, an attribute or characteristic associated with the communication can be modified, such that the user is aware of the ranking associated with that communication.
    • 基于呼叫或通信方的一个或多个身份,角色和紧急性,包括例如转发或通信的方式,方面涉及管理,包括重组,入站通信,通信日志或向用户呈现通信。 混合优先级路由。 例如,在电子邮件类型的环境中,可以基于上述的一个或多个来重新组织接收的通信,使得较高优先级的通信被升级到“最佳的堆叠”。 这种相似类型的操作可以以通信模式独立的方式完成,并且扩展到例如语音邮件,呼叫者ID,SMS消息,或者通常在任何通信模式中的任何通信,其中一个或多个通信能够被管理 并重新组织。 作为可选实施例,可以修改与通信相关联的属性或特征,使得用户知道与该通信相关联的排名。