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    • 3. 发明申请
    • Customer interaction process and system
    • 客户互动过程和系统
    • US20060060647A1
    • 2006-03-23
    • US11224698
    • 2005-09-12
    • Alexander VergaraHarold Turner
    • Alexander VergaraHarold Turner
    • G07F19/00
    • G07F19/20A47C9/002A47C9/02A47C9/022G06Q20/18G06Q20/20G06Q30/0251G06Q40/00G06Q40/02G07F19/205
    • A customer interaction process may include conducting various activities at customer interaction console in addition to banking transactions. The customer interaction process may include retrieving customer account information associated with the customer and conducting a customer service activity with the customer at the console using the account information. The customer interaction process may also include retrieving banking product information associated with a banking product and conducting at least one sales activity using the banking product information. The customer interaction process may also include providing marketing information to customers at the customer interaction console. A customer interaction system includes various office and electronic components used to implement the customer interaction process.
    • 客户互动过程可能包括在客户互动控制台进行除银行交易之外的各种活动。 客户交互过程可以包括检索与客户相关联的客户帐户信息,并使用帐户信息在控制台处与客户进行客户服务活动。 客户交互过程还可以包括检索与银行产品相关联的银行产品信息,并使用银行产品信息进行至少一个销售活动。 客户交互过程还可以包括在客户交互控制台向客户提供营销信息。 客户交互系统包括用于实现客户交互过程的各种办公和电子组件。
    • 5. 发明授权
    • Customer interaction process and system
    • 客户互动过程和系统
    • US07461774B2
    • 2008-12-09
    • US11224698
    • 2005-09-12
    • Alexander VergaraHarold Turner
    • Alexander VergaraHarold Turner
    • G06Q40/00G06Q30/00G07G1/14
    • G07F19/20A47C9/002A47C9/02A47C9/022G06Q20/18G06Q20/20G06Q30/0251G06Q40/00G06Q40/02G07F19/205
    • A customer interaction process may include conducting various activities at customer interaction console in addition to banking transactions. The customer interaction process may include retrieving customer account information associated with the customer and conducting a customer service activity with the customer at the console using the account information. The customer interaction process may also include retrieving banking product information associated with a banking product and conducting at least one sales activity using the banking product information. The customer interaction process may also include providing marketing information to customers at the customer interaction console. A customer interaction system includes various office and electronic components used to implement the customer interaction process.
    • 客户互动过程可能包括在客户互动控制台进行除银行交易之外的各种活动。 客户交互过程可以包括检索与客户相关联的客户帐户信息,并使用帐户信息在控制台处与客户进行客户服务活动。 客户交互过程还可以包括检索与银行产品相关联的银行产品信息,并使用银行产品信息进行至少一个销售活动。 客户交互过程还可以包括在客户交互控制台向客户提供营销信息。 客户交互系统包括用于实现客户交互过程的各种办公和电子组件。