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    • 4. 发明申请
    • SYSTEMS AND METHODS OF REMOTELY CONTROLLING MOBILE DEVICE SETTINGS AND FUNCTIONALITY
    • 远程控制移动设备设置和功能的系统和方法
    • WO2016022475A2
    • 2016-02-11
    • PCT/US2015/043427
    • 2015-08-03
    • T-MOBILE USA, INC.
    • SOINI, Jonathan
    • H04W4/00H04W8/24H04W12/06
    • H04W8/22H04W24/02H04W24/04H04W88/02
    • Systems and methods for a customer care system. An example diagnostics back-end system may be associated with a telecommunications provider. The diagnostics back-end system may perform diagnostic analyses of information and settings associated with a mobile device, identify resolvable issues based on the diagnostic analyses, determine execution eligibility of each of one or more solution actions associated with each resolvable issue and upon determination that execution of the one or more solution actions are eligible, cause display of a single graphical user interface button at a user interface device of a customer care agent terminal, wherein activation of the single graphical user interface button causes execution of associated solution actions performed on the mobile device.
    • 客户关怀系统的系统和方法。 示例性诊断后端系统可以与电信提供商相关联。 诊断后端系统可以执行与移动设备相关联的信息和设置的诊断分析,基于诊断分析识别可解决的问题,确定与每个可解决问题相关联的一个或多个解决方案行动中的每一个的执行资格,以及在确定执行 所述一个或多个解决方案动作是合格的,导致在客户关怀代理终端的用户界面设备处显示单个图形用户界面按钮,其中所述单个图形用户界面按钮的激活导致执行在所述移动 设备。