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1. 发明申请

WO2009026452A1 DYNAMIC ROUTING OF TELEPHONE CALLS TO ONE OUT OF A PLURALITY OF COMPUTER TELEPHONY SERVERS COMPRISING PREMISES- AND NETWORK-BASED SERVERS 审中-公开
标题翻译：电话通话包含基于网络和基于网络的服务器的计算机电话服务器的大量呼叫
公开(公告)号：WO2009026452A1
公开(公告)日：2009-02-26
申请号：PCT/US2008/073892
申请日：2008-08-21
申请人： VOXEO CORPORATION , TAYLOR, Jonathan Robert , CAMPBELL, Ryan Stephen , AUBURN, Rj , AGRANOVSKY, Alexander S.
发明人： TAYLOR, Jonathan Robert , CAMPBELL, Ryan Stephen , AUBURN, Rj , AGRANOVSKY, Alexander S.
IPC分类号： H04M3/523
CPC分类号： H04M7/006 , H04M3/5237
摘要： A population of networked Application Gateway Centers or voice centers provides telephony resources. The telephony application for a call number is typically created by a user in XML (Extended Markup Language) with predefined telephony XML tags and deployed on a website. A voice center provides facility for retrieving the associated XML application from its website and processing the call accordingly. The individual voice centers are either operated at a hosted facility or at a customer's premise. Provisioning Management Servers help to allocate telephony resources among the voice centers. This is accomplished by suitably updating a voice center directory. In this way, the original capacity at a premise, predetermined by the hardware installed, can be adjusted up or down. If the premise is under capacity, it can be supplemented by that from a hosted facility. If the premise has surplus capacity, it can be reallocated for use by others outside the premise.
摘要翻译：网络应用网关中心或语音中心的人口提供电话资源。用于呼叫号码的电话应用通常由具有预定义电话XML标签的XML（扩展标记语言）的用户创建并部署在网站上。语音中心提供从其网站检索相关联的XML应用程序的功能，并相应地处理呼叫。个人语音中心可以在托管设施或客户的前提下运行。配置管理服务器有助于在语音中心之间分配电话资源。这是通过适当地更新语音中心目录来实现的。以这种方式，原来的容量在一个前提下，由硬件预先安装，可以上调或下调。如果前提是能力不足，可以从托管设施中补充。如果前提具有剩余能力，可以在外部重新分配供其他人使用。

2. 发明申请

WO2011133471A1 SERVLET API AND METHOD FOR XMPP PROTOCOL 审中-公开
标题翻译： SERVLET API和XMPP协议的方法
公开(公告)号：WO2011133471A1
公开(公告)日：2011-10-27
申请号：PCT/US2011/032907
申请日：2011-04-18
申请人： VOXEO CORPORATION , CHEN, Wei , ZHU, Xiaopu , LIU, Zhiyu , ZHANG, Pubing
发明人： CHEN, Wei , ZHU, Xiaopu , LIU, Zhiyu , ZHANG, Pubing
IPC分类号： H04L29/06 , H04L12/18 , H04L12/58
CPC分类号： H04L41/20 , H04L12/1813 , H04L51/04 , H04L67/02 , H04L67/142
摘要： A communication system and method include a server hosting an interactive voice response or self-help application in a Java virtual machine. In order to leverage the advantages and facilities of the Java servlet model, a Java XMPP (Extensible Messaging and Presence Protocol) servlet container is provided for the server so that the communication application can be programmed with objects defined by an XMPP servlet API, as well as objects defined by the standards-based Java EE platform such as HTTP and SIP servlets, in order to service an XMPP client. In addition to the generic class objects of the Java servlet model, the API also provides a set of XMPP-specific class objects. The Java XMPP servlet container includes a network point at a transport level for handling network connections, an XMPP service layer for managing XMPP sessions and streams, and an application layer for managing XMPP stanzas.
摘要翻译：通信系统和方法包括在Java虚拟机中托管交互式语音响应或自助应用的服务器。为了利用Java servlet模型的优点和功能，为服务器提供了Java XMPP（可扩展消息传递和存在协议）servlet容器，以便通信应用程序也可以使用XMPP servlet API定义的对象进行编程作为由基于标准的Java EE平台（如HTTP和SIP servlet）定义的对象，以便为XMPP客户端提供服务。除了Java servlet模型的通用类对象之外，API还提供了一组特定于XMPP的类对象。 Java XMPP servlet容器包含用于处理网络连接的传输级别的网络点，用于管理XMPP会话和流的XMPP服务层以及用于管理XMPP节的应用层。

3. 发明申请

WO2009026560A2 SYSTEM AND METHOD FOR DYNAMIC CALL-PROGRESS ANALYSIS AND CALL PROCESSING 审中-公开
标题翻译：用于动态呼叫进展分析和呼叫处理的系统和方法
公开(公告)号：WO2009026560A2
公开(公告)日：2009-02-26
申请号：PCT/US2008/074101
申请日：2008-08-22
申请人： VOXEO CORPORATION , TAYLOR, Jonathan Robert , CAMPBELL, Ryan Stephen , AUBURN, R., J. , AGRANOVSKY, Alexander S. , GREEN, Robbie A.
发明人： TAYLOR, Jonathan Robert , CAMPBELL, Ryan Stephen , AUBURN, R., J. , AGRANOVSKY, Alexander S. , GREEN, Robbie A.
IPC分类号： H04L29/06 , H04M1/82
CPC分类号： H04L65/1096 , H04M3/4938 , H04M3/5158 , H04M2203/2027
摘要： A telephony application such as an interactive voice response ("IVR") needs to identify quickly the nature of the call (e.g., whether it is a person or machine answering a call) in order to initiate an appropriate voice application. Conventionally, the call stream is sent to a call-progress analyzer ("CPA") for analysis. Once a result is reached, the call stream is redirected to a call processing unit running the IVR according to the analyzed result. The present scheme feeds the call stream simultaneous to both the CPA and the IVR. The CPA is allowed to continue analyzing and outputting a series of analysis results until a predetermined result appears. In the meantime, the IVR can dynamically adapt itself to the latest analysis results and interact with the call with a minimum of delay.
摘要翻译：诸如交互式语音响应（“IVR”）之类的电话应用需要快速识别呼叫的性质（例如，是人或机器应答呼叫）以便启动适当的语音应用程序。通常，该呼叫流被发送到呼叫进程分析器（“CPA”）以供分析。一旦达到结果，根据分析结果将呼叫流重定向到运行IVR的呼叫处理单元。本方案同时向CPA和IVR提供呼叫流。允许CPA继续分析并输出一系列分析结果，直到出现预定结果。与此同时，IVR可以动态适应最新的分析结果，并以最少的延迟与呼叫进行交互。

4. 发明申请

WO2011133472A1 UNIFIED FRAMEWORK AND METHOD FOR CALL CONTROL AND MEDIA CONTROL 审中-公开
标题翻译：统一的框架和呼叫控制和媒体控制的方法
公开(公告)号：WO2011133472A1
公开(公告)日：2011-10-27
申请号：PCT/US2011/032909
申请日：2011-04-18
申请人： VOXEO CORPORATION , CHEN, Wei , LIU, Zhiyu , ZHU, Xiaopu , DE CASTRO, JR., Jose Maria
发明人： CHEN, Wei , LIU, Zhiyu , ZHU, Xiaopu , DE CASTRO, JR., Jose Maria
IPC分类号： G06F9/44
CPC分类号： G06F8/20 , H04L65/1006
摘要： A communication system and method include a server hosting an interactive voice response or self-help application in a Java virtual machine. The communication application is programmed with a unified communication API, which is provided by a unified application framework. The API provides a set of unified class objects for call control and media control. The unified class objects are constructed from class object primitives of individual standards-based Java call control API and media control API. The constructs are a structured and restricted set conforming to the object model of the application and its states. The API has a unified event handler for both call and media controls and dispatches events to the application based on the type of event and the application state of the object model.
摘要翻译：通信系统和方法包括在Java虚拟机中托管交互式语音响应或自助应用的服务器。通信应用程序由统一的通信API编程，由统一的应用程序框架提供。 API提供了一组用于呼叫控制和媒体控制的统一类对象。统一的类对象由单个基于标准的Java调用控制API和媒体控制API的类对象基元构成。构造是符合应用程序的对象模型及其状态的结构化和受限制的集合。 API具有用于呼叫和媒体控件的统一事件处理程序，并根据事件的类型和对象模型的应用程序状态向应用程序分派事件。

5. 发明公开

EP2183907A1 DYNAMIC ROUTING OF TELEPHONE CALLS TO ONE OUT OF A PLURALITY OF COMPUTER TELEPHONY SERVERS COMPRISING PREMISES- AND NETWORK-BASED SERVERS 审中-公开
标题翻译：动态呼叫路由到的多个计算机电话服务器与服务器上的前提和基础网络
公开(公告)号：EP2183907A1
公开(公告)日：2010-05-12
申请号：EP08798394.6
申请日：2008-08-21
申请人： Voxeo Corporation
发明人： TAYLOR, Jonathan Robert , CAMPBELL, Ryan Stephen , AUBURN, Rj , AGRANOVSKY, Alexander S.
IPC分类号： H04M3/523
CPC分类号： H04M7/006 , H04M3/5237
摘要： A population of networked Application Gateway Centers or voice centers provides telephony resources. The telephony application for a call number is typically created by a user in XML (Extended Markup Language) with predefined telephony XML tags and deployed on a website. A voice center provides facility for retrieving the associated XML application from its website and processing the call accordingly. The individual voice centers are either operated at a hosted facility or at a customer's premise. Provisioning Management Servers help to allocate telephony resources among the voice centers. This is accomplished by suitably updating a voice center directory. In this way, the original capacity at a premise, predetermined by the hardware installed, can be adjusted up or down. If the premise is under capacity, it can be supplemented by that from a hosted facility. If the premise has surplus capacity, it can be reallocated for use by others outside the premise.

6. 发明公开

EP2561656A1 SERVLET API AND METHOD FOR XMPP PROTOCOL 有权转让
标题翻译： SERVLET-API UND VERFAHRENFÜRXMPP-PROTOKOLL
公开(公告)号：EP2561656A1
公开(公告)日：2013-02-27
申请号：EP11717857.4
申请日：2011-04-18
申请人： Voxeo Corporation
发明人： CHEN, Wei , ZHU, Xiaopu , LIU, Zhiyu , ZHANG, Pubing
IPC分类号： H04L29/06 , H04L12/18 , H04L12/58
CPC分类号： H04L41/20 , H04L12/1813 , H04L51/04 , H04L67/02 , H04L67/142
摘要： A communication system and method include a server hosting an interactive voice response or self-help application in a Java virtual machine. In order to leverage the advantages and facilities of the Java servlet model, a Java XMPP (Extensible Messaging and Presence Protocol) servlet container is provided for the server so that the communication application can be programmed with objects defined by an XMPP servlet API, as well as objects defined by the standards-based Java EE platform such as HTTP and SIP servlets, in order to service an XMPP client. In addition to the generic class objects of the Java servlet model, the API also provides a set of XMPP-specific class objects. The Java XMPP servlet container includes a network point at a transport level for handling network connections, an XMPP service layer for managing XMPP sessions and streams, and an application layer for managing XMPP stanzas.
摘要翻译：通信系统和方法包括在Java虚拟机中托管交互式语音响应或自助应用的服务器。为了利用Java servlet模型的优点和功能，为服务器提供了Java XMPP（可扩展消息传递和存在协议）servlet容器，以便通信应用程序也可以使用XMPP servlet API定义的对象进行编程作为由基于标准的Java EE平台（如HTTP和SIP servlet）定义的对象，以便为XMPP客户端提供服务。除了Java servlet模型的通用类对象之外，API还提供了一组特定于XMPP的类对象。 Java XMPP servlet容器包含用于处理网络连接的传输级别的网络点，用于管理XMPP会话和流的XMPP服务层以及用于管理XMPP节的应用层。

7. 发明公开

EP2561439A1 UNIFIED FRAMEWORK AND METHOD FOR CALL CONTROL AND MEDIA CONTROL 有权转让
标题翻译：统一的框架和方法，用于控制和媒体的呼叫控制
公开(公告)号：EP2561439A1
公开(公告)日：2013-02-27
申请号：EP11717858.2
申请日：2011-04-18
申请人： Voxeo Corporation
发明人： CHEN, Wei , LIU, Zhiyu , ZHU, Xiaopu , DE CASTRO, JR., Jose Maria
IPC分类号： G06F9/44
摘要： A communication system and method include a server hosting an interactive voice response or self-help application in a Java virtual machine. The communication application is programmed with a unified communication API, which is provided by a unified application framework. The API provides a set of unified class objects for call control and media control. The unified class objects are constructed from class object primitives of individual standards-based Java call control API and media control API. The constructs are a structured and restricted set conforming to the object model of the application and its states. The API has a unified event handler for both call and media controls and dispatches events to the application based on the type of event and the application state of the object model.

8. 发明申请

US20120016932A1 System And Method For Telephony And Communication Services With Message-Based API 有权
标题翻译：基于消息的API的电话和通信服务的系统和方法
公开(公告)号：US20120016932A1
公开(公告)日：2012-01-19
申请号：US13187253
申请日：2011-07-20
申请人： Jose Maria de Castro, JR. , Neil Stratford , Wei Chen , Zhiyu Liu , Xiaopu Zhu , Jason Scott Goecke
发明人： Jose Maria de Castro, JR. , Neil Stratford , Wei Chen , Zhiyu Liu , Xiaopu Zhu , Jason Scott Goecke
IPC分类号： G06F15/16
CPC分类号： H04L67/42 , G06F9/4488 , G06F9/54 , G06F2209/541 , H04L65/1006 , H04L65/1009 , H04L65/1043 , H04L65/1053 , H04L67/1002
摘要： A communication application server is provided with a unified framework for call control and media control. The framework supports a unified API having class objects and functions conforming to a telephony object model. The class objects are invoked and manipulated by a finite set of commands and an application program essentially issues a series of such commands to operate the communication application server. More particularly, an API server on the communication application server defining a messaging API protocol enables an application script to pass commands remotely to the communication application server to operate it. This allows application scripts to be processed remotely by appropriate scripting engines. In this way, application scripting is decoupled from the operation of the communication application server, which only needs to focus on providing basic communication services.
摘要翻译：通信应用服务器具有用于呼叫控制和媒体控制的统一框架。该框架支持具有符合电话对象模型的类对象和功能的统一API。类对象被有限的命令集调用和操纵，并且应用程序基本上发出一系列这样的命令来操作通信应用服务器。更具体地，定义消息API协议的通信应用服务器上的API服务器使得应用脚本能够将命令远程地传送到通信应用服务器来进行操作。这允许通过适当的脚本引擎远程处理应用程序脚本。以这种方式，应用脚本与通信应用服务器的操作脱钩，通信应用服务器只需要专注于提供基本的通信服务。

9. 发明申请

US20110046960A1 Multi-Channel Interactive Self-Help Application Platform and Method 有权
标题翻译：多渠道交互式自助应用平台和方法
公开(公告)号：US20110046960A1
公开(公告)日：2011-02-24
申请号：US12860719
申请日：2010-08-20
申请人： Harm-Jan Spier , Jonathan Robert Taylor , RJ Auburn , David Hoff , Adam David Kalsey , Anthony James Webb , Alexander S. Agranovsky
发明人： Harm-Jan Spier , Jonathan Robert Taylor , RJ Auburn , David Hoff , Adam David Kalsey , Anthony James Webb , Alexander S. Agranovsky
IPC分类号： G10L15/00
CPC分类号： H04L65/1006 , G10L15/26 , H04L65/1063 , H04M3/493 , H04M3/5191
摘要： An interactive voice response (IVR) platform running a voice application for use with a voice client is extended to support text messaging clients and other clients of other media types on other channels. An application-to-text messaging interface interfaces with text messaging clients via a text messaging protocol transport and interfaces with the IVR via an API. It includes a user/application manager to handle user and application accounts and a state/session manager to handle state information required by the text messaging operations and to handle sessions maintained by the IVR. Text modules are implemented having text synthesis and text recognition with a dictionary/grammar. These allow voice-specific application scripts to be interpreted in a text channel. The extended multi-channel platform supports an open source text messaging network and also through a transport gateways to other types of text messaging clients.
摘要翻译：运行语音应用程序以与语音客户端一起使用的交互式语音响应（IVR）平台被扩展，以支持其他频道上的其他媒体类型的短信客户端和其他客户端。应用到文本消息接口通过文本消息传递协议传输与文本消息客户端接口，并通过API与IVR进行接口。它包括用户/应用程序管理器来处理用户和应用程序帐户，以及状态/会话管理器来处理文本消息传递操作所需的状态信息并处理由IVR维护的会话。文本模块实现了具有字典/语法的文本合成和文本识别。这些允许在文本通道中解释特定于语音的应用程序脚本。扩展的多渠道平台支持开源文本消息传递网络，并且还可以通过传输网关到其他类型的短信客户端。

10. 发明授权

US07496054B2 Networked computer telephony system driven by web-based applications 有权
标题翻译：由基于Web的应用程序驱动的联网计算机电话系统
公开(公告)号：US07496054B2
公开(公告)日：2009-02-24
申请号：US11169821
申请日：2005-06-28
申请人： Jonathan R. Taylor
发明人： Jonathan R. Taylor
IPC分类号： H04L12/28
CPC分类号： H04L29/06278 , H04M3/42323 , H04M3/4938 , H04M7/006 , H04M2201/40 , H04M2201/60
摘要： A networked telephony system and method allow users to deploy on the Internet computer telephony applications associated with designated telephone numbers. The telephony application is easily created by a user in XML (Extensible Markup Language) with predefined telephony XML tags and easily deployed on a website. The telephony XML tags include those for call control and media manipulation. A call to anyone of these designated telephone numbers may originate from anyone of the networked telephone system such as the PSTN (Public Switched Telephone System), a wireless network, or the Internet. The call is received by an application gateway center (AGC) installed on the Internet. Analogous to a web browser, the AGC provides facility for retrieving the associated XML application from its website and processing the call accordingly. The architecture and design of the system allow for reliability, high quality-of-service, easy scalability and the ability to incorporate additional telephony hardware and software and protocols.
摘要翻译：网络电话系统和方法允许用户部署在与指定电话号码相关联的因特网计算机电话应用中。电话应用程序可以由具有预定义电话XML标签的XML（可扩展标记语言）的用户轻松创建，并可轻松部署在网站上。电话XML标签包括用于呼叫控制和媒体操纵的标签。对这些指定电话号码中的任何一个的呼叫可以源自诸如PSTN（公共交换电话系统），无线网络或因特网的联网电话系统中的任何一个。该呼叫由安装在因特网上的应用网关中心（AGC）接收。 AGC类似于Web浏览器，它提供从其网站检索相关联的XML应用程序的功能，并相应地处理呼叫。该系统的体系结构和设计允许可靠性，高质量的服务，易于扩展的能力以及结合额外的电话硬件和软件和协议的能力。

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