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1. 发明申请

WO2015123675A1 UNIFIED COMMUNICATION SERVICE DEPLOYMENT SYSTEM 审中-公开
标题翻译：统一通信服务部门系统
公开(公告)号：WO2015123675A1
公开(公告)日：2015-08-20
申请号：PCT/US2015/016172
申请日：2015-02-17
申请人： UNIFY SQUARE, INC. , LANGER, Eric , KUNERT, Jochen
发明人： LANGER, Eric , KUNERT, Jochen
IPC分类号： G06Q10/06
CPC分类号： H04L41/5054 , H04L41/22 , H04L41/509
摘要： A computer system creates a plurality of objects with associated tasks to be executed in a voice or video service deployment, and automatically controls at least part of the workflow associated with the tasks in the voice or video service deployment. The tasks may include survey tasks that involve gathering information such as country information, cabling information, site information, environment information, protocol information, network configuration information, private automatic branch exchange (PABX) system information. The tasks also may include design tasks, which may be based on information gathered via the survey tasks. The computer system also may associate messages (e.g., e-mails with relevant structured text and/or a task identifier) with at least one of the objects. The computer system also may automatically generate notifications in response to a change in workflow status of at least one of the objects.
摘要翻译：计算机系统创建具有要在语音或视频服务部署中执行的相关任务的多个对象，并且自动控制与语音或视频服务部署中的任务相关联的工作流的至少一部分。这些任务可能包括涉及收集国家信息，布线信息，站点信息，环境信息，协议信息，网络配置信息，私人自动分支交换（PABX）系统信息等信息的调查任务。任务还可以包括设计任务，其可以基于通过调查任务收集的信息。计算机系统还可以将消息（例如，电子邮件与相关结构化文本和/或任务标识符）与至少一个对象相关联。计算机系统还可以响应于至少一个对象的工作流状态的改变而自动生成通知。

2. 发明申请

WO2017100673A1 VOICE QUALITY DASHBOARD FOR UNIFIED COMMUNICATION SYSTEM 审中-公开
标题翻译：用于统一通信系统的语音质量控制板
公开(公告)号：WO2017100673A1
公开(公告)日：2017-06-15
申请号：PCT/US2016/065973
申请日：2016-12-09
申请人： UNIFY SQUARE, INC.
发明人： MELOMED, Edward , SIRPOTDAR, Ameya , O'BRIEN, Christopher , OSBORNE, Robert , RAGHAVAN, Arun
IPC分类号： G01R31/08 , H04L12/26
CPC分类号： H04M3/2236 , G01R31/08 , H04L41/0859 , H04L41/22 , H04L41/5009 , H04M3/2218 , H04W24/02
摘要： A computing device receives an indication of a selected category of items relating to call quality for a plurality of voice calls, such as sites, wireless network identifiers, driver software versions, client software versions, protocols (e.g., virtual private network (VPN), Transmission Control Protocol (TCP), and User Datagram Protocol (UDP)), connectivity methods, and edge servers used in the calls. The computing device selects items in the selected category based on volume of calls. The computing device calculates percentages of poor calls associated with the items, and identifies high-volume poor call items. The computing device also may calculate impact ranks for categories of items, e.g., based on distribution of poor calls, with a lower rank being assigned if poor calls are evenly distributed, and a higher rank being assigned if a small number of items contribute disproportionately to the volume of poor calls.
摘要翻译：计算设备接收与诸如站点，无线网络标识符，驱动程序软件版本，客户端软件版本，协议等多个语音呼叫的呼叫质量有关的所选项目类别的指示。，虚拟专用网络（VPN），传输控制协议（TCP）和用户数据报协议（UDP）），连接方法以及呼叫中使用的边缘服务器。计算设备基于呼叫量选择所选类别中的项目。计算设备计算与物品相关的不良通话的百分比，并识别高容量差的通话项目。计算设备还可以例如基于差的呼叫的分布来计算物品种类的影响等级，如果差的呼叫均匀分配，则分配较低的等级，并且如果少量的物品不成比例地贡献给较高的等级，通话质量差。

3. 发明申请

WO2015123680A1 LIFECYCLE MANAGEMENT AND PROVISIONING SYSTEM FOR UNIFIED COMMUNICATIONS 审中-公开
标题翻译：用于统一通信的生物管理和提供系统
公开(公告)号：WO2015123680A1
公开(公告)日：2015-08-20
申请号：PCT/US2015/016189
申请日：2015-02-17
申请人： UNIFY SQUARE, INC.
发明人： SCHIFF, Oliver , AGGARWAL, Sudhanshu
IPC分类号： G06Q10/00
CPC分类号： G06Q50/32 , G06Q10/06 , H04L41/0893 , H04L41/5064
摘要： A provisioning system automatically detects a new or updated object (e.g., a user object or a device object) in a data store associated with a unified communication (UC) system; reconciles attributes of the new or updated object; generates a change job based on a rule set; and causes a record corresponding to the new or updated object to be updated in the data store (or another data store in the UC system) based on the change job. Automatic detection of the new or updated object may involve importing data records from the data store and comparing them with corresponding records in a cached database. Reconciling the attributes may involve generating a template based on the rule set and comparing the template with the attributes. The provisioning system can detect a deviation between the template and the attributes and tailor the change job to resolve the deviation.
摘要翻译：配置系统自动检测与统一通信（UC）系统相关联的数据存储器中的新的或更新的对象（例如，用户对象或设备对象）; 调整新的或更新对象的属性; 基于规则集生成更改作业; 并且基于该更改作业，在数据存储器（或UC系统中的另一数据存储器）中引起与新的或更新的对象相对应的记录。自动检测新的或更新的对象可能涉及从数据存储中导入数据记录，并将其与缓存的数据库中的相应记录进行比较。协调属性可能涉及根据规则集生成模板并将模板与属性进行比较。配置系统可以检测模板和属性之间的偏差，并调整更改作业以解决偏差。

4. 发明申请

WO2014127055A2 ADVANCED TOOLS FOR UNIFIED COMMUNICATION DATA MANAGEMENT AND ANALYSIS 审中-公开
标题翻译：统一通信数据管理和分析的先进工具
公开(公告)号：WO2014127055A2
公开(公告)日：2014-08-21
申请号：PCT/US2014/016124
申请日：2014-02-12
申请人： UNIFY SQUARE, INC. , SHEN, Alan , MELOMED, Edward
发明人： SHEN, Alan , MELOMED, Edward , AGGARWAL, Sudhanshu , RAGHAVAN, Arun , OSBORNE, Robert
IPC分类号： H04M3/22 , H04L29/08
CPC分类号： H04M3/2227 , G06Q10/00 , G06Q30/0203 , H04L41/5032 , H04L41/5038 , H04L41/5096 , H04L43/06 , H04L43/0805 , H04L43/50 , H04L51/36 , H04L65/1063 , H04L67/1002 , H04L67/22 , H04M3/2236 , H04M15/58 , H04W68/005
摘要： The present disclosure includes descriptions of various aspects of unified communication (UC) systems, including UC management and analysis systems and related tools and techniques. Described systems, tools, and techniques are adapted for enhanced UC data capture, analysis, and reporting; enhanced UC monitoring services; and a user survey service that can be used for conducting user surveys related to UC services. Embodiments disclosed herein include a process for determining location-based quality metrics; a process for calculating weighted availability in a computer system (e.g., a UC system); a process for generating a set of test rules based on automatic inspection of a UC topology; a process for setting a response priority for a rule failure based on classification of the failure; and process for executing a survey instance for users of a UC system based on presence information.
摘要翻译：本公开包括统一通信（UC）系统的各个方面的描述，包括UC管理和分析系统以及相关的工具和技术。描述的系统，工具和技术适用于增强UC数据捕获，分析和报告; 增强UC监控服务; 以及可用于进行与UC服务相关的用户调查的用户调查服务。本文公开的实施例包括用于确定基于位置的质量度量的过程; 用于计算计算机系统（例如，UC系统）中的加权可用性的过程; 基于UC拓扑的自动检测生成一组测试规则的过程; 基于故障分类设置规则失败的响应优先级的过程; 以及基于存在信息对UC系统的用户执行调查实例的处理。

5. 发明申请

WO2014127055A3 ADVANCED TOOLS FOR UNIFIED COMMUNICATION DATA MANAGEMENT AND ANALYSIS 审中-公开
标题翻译：统一通信数据管理和分析的先进工具
公开(公告)号：WO2014127055A3
公开(公告)日：2015-05-21
申请号：PCT/US2014016124
申请日：2014-02-12
申请人： UNIFY SQUARE INC
发明人： AGGARWAL SUDHANSHU , RAGHAVAN ARUN , OSBORNE ROBERT , SHEN ALAN , MELOMED EDWARD
IPC分类号： H04W24/00
CPC分类号： H04M3/2227 , G06Q10/00 , G06Q30/0203 , H04L41/5032 , H04L41/5038 , H04L41/5096 , H04L43/06 , H04L43/0805 , H04L43/50 , H04L51/36 , H04L65/1063 , H04L67/1002 , H04L67/22 , H04M3/2236 , H04M15/58 , H04W68/005
摘要： The present disclosure includes descriptions of various aspects of unified communication (UC) systems, including UC management and analysis systems and related tools and techniques. Described systems, tools, and techniques are adapted for enhanced UC data capture, analysis, and reporting; enhanced UC monitoring services; and a user survey service that can be used for conducting user surveys related to UC services. Embodiments disclosed herein include a process for determining location-based quality metrics; a process for calculating weighted availability in a computer system (e.g., a UC system); a process for generating a set of test rules based on automatic inspection of a UC topology; a process for setting a response priority for a rule failure based on classification of the failure; and process for executing a survey instance for users of a UC system based on presence information.
摘要翻译：本公开包括统一通信（UC）系统的各个方面的描述，包括UC管理和分析系统以及相关的工具和技术。描述的系统，工具和技术适用于增强UC数据捕获，分析和报告; 增强UC监控服务; 以及可用于进行与UC服务相关的用户调查的用户调查服务。本文公开的实施例包括用于确定基于位置的质量度量的过程; 用于计算计算机系统（例如，UC系统）中的加权可用性的过程; 基于UC拓扑的自动检测生成一组测试规则的过程; 基于故障分类设置规则失败的响应优先级的过程; 以及基于存在信息对UC系统的用户执行调查实例的处理。

6. 发明申请

WO2017100664A1 AUTOMATED DETECTION AND ANALYSIS OF CALL CONDITIONS IN COMMUNICATION SYSTEM 审中-公开
标题翻译：通信系统中呼叫状态的自动检测与分析
公开(公告)号：WO2017100664A1
公开(公告)日：2017-06-15
申请号：PCT/US2016/065956
申请日：2016-12-09
申请人： UNIFY SQUARE, INC.
发明人： CHRISTMANN, Thomas , TAMOSEVICIUS, Rokas , ACHZENICK, Mark, Herbert , OSBORNE, Robert , RAGHAVAN, Arun
IPC分类号： H04J1/16
CPC分类号： H04L43/08 , H04L12/4641 , H04L43/045 , H04L43/16 , H04L61/6063
摘要： A computing device automatically detects technical conditions for calls, such as voice calls, in a communication system. The technical conditions include transport type (e.g., TCP, UDP), connection type (e.g., wired, wireless local area network, mobile/cellular), packet loss, latency, and jitter. The computing device performs automatic analysis of the detected technical conditions. The automatic analysis may include comparing the detected transport type with a preferred transport type (e.g., a non-TCP transport, such as UDP), comparing the detected connection type with a preferred connection type (e.g., wired), or comparing packet loss, latency, or jitter with corresponding threshold values (e.g., maximum values or average values). The computing device automatically generates output related to one or more of the detected technical conditions based at least in part on the automatic analysis. Such output may be triggered, for example, by wireless calls where packet loss, latency, or jitter exceeds a corresponding threshold value.
摘要翻译：计算设备自动检测通信系统中诸如语音呼叫的呼叫的技术条件。技术条件包括传输类型（例如，TCP，UDP），连接类型（例如，有线，无线局域网，移动/蜂窝），分组丢失，等待时间和抖动。计算设备执行对检测到的技术状况的自动分析。自动分析可以包括将检测到的传输类型与优选的传输类型（例如非TCP传输，诸如UDP）进行比较，将检测到的连接类型与优选的连接类型（例如有线）进行比较，或者比较分组丢失，延迟或具有相应阈值（例如，最大值或平均值）的抖动。计算设备至少部分基于自动分析自动生成与检测到的技术条件中的一个或多个相关的输出。例如，可以通过其中丢包，等待时间或抖动超过相应阈值的无线呼叫来触发这种输出。

7. 发明专利

AU2015218272A1 Unified communication service deployment system 未知
公开(公告)号：AU2015218272A1
公开(公告)日：2016-09-29
申请号：AU2015218272
申请日：2015-02-17
申请人： KUNERT JOCHEN , LANGER ERIC , UNIFY SQUARE INC
发明人： LANGER ERIC , KUNERT JOCHEN
IPC分类号： G06Q10/06
摘要： A computer system creates a plurality of objects with associated tasks to be executed in a voice or video service deployment, and automatically controls at least part of the workflow associated with the tasks in the voice or video service deployment. The tasks may include survey tasks that involve gathering information such as country information, cabling information, site information, environment information, protocol information, network configuration information, private automatic branch exchange (PABX) system information. The tasks also may include design tasks, which may be based on information gathered via the survey tasks. The computer system also may associate messages (e.g., e-mails with relevant structured text and/or a task identifier) with at least one of the objects. The computer system also may automatically generate notifications in response to a change in workflow status of at least one of the objects.

8. 发明专利

AU2015218203A1 Lifecycle management and provisioning system for unified communications 未知
公开(公告)号：AU2015218203A1
公开(公告)日：2016-09-29
申请号：AU2015218203
申请日：2015-02-17
申请人： UNIFY SQUARE INC
发明人： SCHIFF OLIVER , AGGARWAL SUDHANSHU
IPC分类号： G06Q10/00
摘要： A provisioning system automatically detects a new or updated object (e.g., a user object or a device object) in a data store associated with a unified communication (UC) system; reconciles attributes of the new or updated object; generates a change job based on a rule set; and causes a record corresponding to the new or updated object to be updated in the data store (or another data store in the UC system) based on the change job. Automatic detection of the new or updated object may involve importing data records from the data store and comparing them with corresponding records in a cached database. Reconciling the attributes may involve generating a template based on the rule set and comparing the template with the attributes. The provisioning system can detect a deviation between the template and the attributes and tailor the change job to resolve the deviation.

9. 发明授权

US09860368B2 Advanced tools for unified communication data management and analysis 有权
公开(公告)号：US09860368B2
公开(公告)日：2018-01-02
申请号：US14179476
申请日：2014-02-12
申请人： Unify Square, Inc.
发明人： Sudhanshu Aggarwal , Arun Raghavan , Robert Osborne
IPC分类号： H04M3/22 , H04W68/00 , H04M15/00 , H04L12/24 , G06Q10/00 , H04L29/08 , G06Q30/02 , H04L12/26 , H04L12/58
CPC分类号： H04M3/2227 , G06Q10/00 , G06Q30/0203 , H04L41/5032 , H04L41/5038 , H04L41/5096 , H04L43/06 , H04L43/0805 , H04L43/50 , H04L51/36 , H04L65/1063 , H04L67/1002 , H04L67/22 , H04M3/2236 , H04M15/58 , H04W68/005
摘要： The present disclosure includes descriptions of various aspects of unified communication (UC) systems, including UC management and analysis systems and related tools and techniques. Described systems, tools, and techniques are adapted for enhanced UC data capture, analysis, and reporting; enhanced UC monitoring services; and a user survey service that can be used for conducting user surveys related to UC services. Embodiments disclosed herein include a process for determining location-based quality metrics; a process for calculating weighted availability in a computer system (e.g., a UC system); a process for generating a set of test rules based on automatic inspection of a UC topology; a process for setting a response priority for a rule failure based on classification of the failure; and process for executing a survey instance for users of a UC system based on presence information.

10. 发明申请

US20170171048A1 AUTOMATED DETECTION AND ANALYSIS OF CALL CONDITIONS IN COMMUNICATION SYSTEM 审中-公开
公开(公告)号：US20170171048A1
公开(公告)日：2017-06-15
申请号：US15374708
申请日：2016-12-09
申请人： Unify Square, Inc.
发明人： Thomas Christmann , Rokas Tamosevicius , Mark Herbert Achzenick , Robert Osborne , Arun Raghavan
IPC分类号： H04L12/26
CPC分类号： H04L43/08 , H04L12/4641 , H04L43/045 , H04L43/16 , H04L61/6063
摘要： A computing device automatically detects technical conditions for calls, such as voice calls, in a communication system. The technical conditions include transport type (e.g., TCP, UDP), connection type (e.g., wired, wireless local area network, mobile/cellular), packet loss, latency, and jitter. The computing device performs automatic analysis of the detected technical conditions. The automatic analysis may include comparing the detected transport type with a preferred transport type (e.g., a non-TCP transport, such as UDP), comparing the detected connection type with a preferred connection type (e.g., wired), or comparing packet loss, latency, or jitter with corresponding threshold values (e.g., maximum values or average values). The computing device automatically generates output related to one or more of the detected technical conditions based at least in part on the automatic analysis. Such output may be triggered, for example, by wireless calls where packet loss, latency, or jitter exceeds a corresponding threshold value.

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