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81. 发明申请

US20100114426A1 MECHANIC CERTIFICATION TRACKING METHOD, SYSTEM, AND PROGRAM PRODUCT 失效
标题翻译：机械认证跟踪方法，系统和程序产品
公开(公告)号：US20100114426A1
公开(公告)日：2010-05-06
申请号：US12261367
申请日：2008-10-30
申请人： Gregory J. Boss , Peter G. Finn , Rick A. Hamilton, II , Brian M. O'Connell , James W Seaman , Keith R. Walker
发明人： Gregory J. Boss , Peter G. Finn , Rick A. Hamilton, II , Brian M. O'Connell , James W Seaman , Keith R. Walker
IPC分类号： G06F19/00
CPC分类号： G06Q10/06
摘要： The present invention provides a system, method, and program product for tracking mechanic certification information. In one instance, information related to the certification of the mechanic is received and compared with stored authorized mechanic certification information. If a match is found, indicia indicating that the mechanic is an authorized mechanic is stored with the type of service.
摘要翻译：本发明提供了一种用于跟踪机械认证信息的系统，方法和程序产品。在一种情况下，收到与机械师认证有关的信息，并将其与存储的授权机械认证信息进行比较。如果找到匹配，则指示机械师是授权技工的标记与服务类型一起存储。

82. 发明申请

US20100087983A1 TRACKING VEHICLE MAINTENANCE USING SENSOR DETECTION 失效
标题翻译：使用传感器检测跟踪车辆维护
公开(公告)号：US20100087983A1
公开(公告)日：2010-04-08
申请号：US12245804
申请日：2008-10-06
申请人： Gregory J. Boss , Peter G. Finn , Rick A. Hamilton, II , Brian M. O'Connell , James W. Seaman , Keith R. Walker
发明人： Gregory J. Boss , Peter G. Finn , Rick A. Hamilton, II , Brian M. O'Connell , James W. Seaman , Keith R. Walker
IPC分类号： G06F7/00
CPC分类号： G07C5/006 , G06Q10/20 , G07C5/085
摘要： Radio frequency identification is used in cooperation with the computer system aboard a motor vehicle to track service and maintenance activities relating to the vehicle. Each component or part of the vehicle that may require maintenance is provided with a unique passive identification tag. The output data from the tag is read by a reader placed in proximity to the tag, and the data is transmitted to an on-board computer module where it is processed, and the service record is updated. A data stream converter may be used to process the information read by the reader into a format that is acceptable to the on-board computer. The data from the on-board computer is stored in a device external to the computer. Provisions are included for notification to the user, the auto dealer or service other agency as needed.
摘要翻译：射频识别与机动车辆上的计算机系统配合使用，以跟踪与车辆有关的服务和维护活动。可能需要维护的车辆的每个部件或部件都具有唯一的被动识别标签。来自标签的输出数据由放置在标签附近的读取器读取，数据被传送到车载计算机模块处理，并更新服务记录。数据流转换器可以用于将读取器读取的信息处理为车载计算机可接受的格式。车载计算机的数据存储在计算机外部的设备中。包括用于通知用户，汽车经销商或服务其他机构的规定。

83. 发明申请

US20100085198A1 IMMERSION DETECTION METHOD, SYSTEM, AND PROGRAM PRODUCT 失效
标题翻译：缓冲检测方法，系统和程序产品
公开(公告)号：US20100085198A1
公开(公告)日：2010-04-08
申请号：US12245816
申请日：2008-10-06
申请人： Gregory J. Boss , Peter G. Finn , Rick A. Hamilton, II , Brian M. O'Connell , James W. Seaman , Keith R. Walker
发明人： Gregory J. Boss , Peter G. Finn , Rick A. Hamilton, II , Brian M. O'Connell , James W. Seaman , Keith R. Walker
IPC分类号： G08B21/00
CPC分类号： G01F23/0007
摘要： A fluid detection system comprises a liquid sensor, an air pump and an atmospheric pressure sensor encased within an air and water permeable casing defining an enclosed air space. The pressure sensor acquires pressure samples within the casing, the air pump expelling additional gas into the casing. In response to determining a flood-status or a non-flood-status state of the fluid detection system and comparing the samples, a failure of the fluid detection system or an immersion of the fluid detection system in fluid is determined. In some embodiments, failure is determined if a second sample is greater than a first sample in a non-flooded state, and in others immersion is determined if a second sample is greater than a first sample value and the determined state is flooded. In some examples, gas is expelled across a liquid detection surface and a third sample value is acquired.
摘要翻译：流体检测系统包括液体传感器，空气泵和大气压力传感器，其被封装在限定封闭空气空间的空气和水可渗透外壳内。压力传感器获取壳体内的压力样本，空气泵将额外的气体排出到壳体中。响应于确定流体检测系统的洪水状态或非洪水状态状态并比较样本，确定流体检测系统的故障或流体检测系统浸没在流体中。在一些实施例中，如果第二样本大于非淹没状态的第一样本，则确定故障，而在另一个实施例中，如果第二样本大于第一样本值并且确定的状态被淹没，则确定浸没。在一些实例中，气体通过液体检测表面排出，获得第三样本值。

84. 发明申请

US20100085193A1 RECORDING STORING, AND RETRIEVING VEHICLE MAINTENANCE RECORDS 失效
标题翻译：记录存储和检索车辆维护记录
公开(公告)号：US20100085193A1
公开(公告)日：2010-04-08
申请号：US12245845
申请日：2008-10-06
申请人： Gregory J. Boss , Peter G. Finn , Rick A. Hamilton, II , Brian M. O'Connell , James W. Seaman , Keith R. Walker
发明人： Gregory J. Boss , Peter G. Finn , Rick A. Hamilton, II , Brian M. O'Connell , James W. Seaman , Keith R. Walker
IPC分类号： G08B23/00 , H04N5/76
CPC分类号： H04N5/76
摘要： A variety of sensors, such as mechanical triggers, light sensors and motion sensors, magnetic sensors, and radio frequency identification tags, are strategically placed throughout a motor vehicle to detect service and maintenance activities relating to the vehicle during the lifetime of the vehicle. A sensed activity then activates a suitable recording device, such as a video recorder, to record the activity. The completion of the activity likewise is sensed and causes deactivation of the recording device. The recorded activity is typically retained in a non-erasable, indexed storage device from which it can be easily retrieved. The sensors may also be used for tamper detection and vehicle motion detection.
摘要翻译：战略上将各种传感器，例如机械触发器，光传感器和运动传感器，磁传感器和射频识别标签置于整个机动车辆中，以在车辆的使用寿命期间检测与车辆相关的维护和维护活动。感测的活动然后激活合适的记录装置，例如录像机，以记录活动。感测到活动的完成并导致记录装置的停用。记录的活动通常保留在不可擦除的，索引的存储设备中，从而可以容易地从中恢复。传感器也可用于篡改检测和车辆运动检测。

85. 发明申请

US20100083148A1 AVATAR APPEARANCE TRANSFORMATION IN A VIRTUAL UNIVERSE 有权
标题翻译：虚拟大学中的外观变形
公开(公告)号：US20100083148A1
公开(公告)日：2010-04-01
申请号：US12238580
申请日：2008-09-26
申请人： Peter G. Finn , Rick A. Hamilton,, II , Jenny S. Li , Anne R. Sand
发明人： Peter G. Finn , Rick A. Hamilton,, II , Jenny S. Li , Anne R. Sand
IPC分类号： G06F3/048
CPC分类号： A63F13/60 , A63F13/12 , A63F13/79 , A63F2300/5553 , G06T13/40
摘要： Methods, articles of manufacture, systems, articles and programmable devices are provided for configuring a chameleon avatar in response to data associated with a target avatar within a virtual universe. In response to determining that an engagement of a chameleon avatar with a target avatar is indicated, it is determined whether the chameleon avatar should maintain an initial appearance or be auto-morphed for engagement with the target avatar. Auto-morphing may be accomplished by reading an attribute from metadata associated with the target avatar, selecting a baseline avatar template and auto-morphing the baseline template to incorporate the read attribute. Target avatar attributes include gender, interests, outfits attribute, ethnic data, language and preferences, as well as others. The chameleon may mimic an appearance of the target avatar.
摘要翻译：提供方法，制品，系统，物品和可编程设备用于响应于与虚拟宇宙内的目标化身相关联的数据来配置变色龙头像。响应于确定变色龙头像与目标化身的接合被指示，确定变色龙头像是否应该保持初始外观或自动变形以与目标头像进行接合。可以通过从与目标化身相关联的元数据读取属性来完成自动变形，选择基线化身模板并自动变形基准模板以合并读取属性。目标头像属性包括性别，兴趣，服装属性，种族数据，语言和偏好以及其他。变色龙可能会模仿目标头像的外观。

86. 发明申请

US20090276704A1 PROVIDING CUSTOMER SERVICE HIERARCHIES WITHIN A VIRTUAL UNIVERSE 审中-公开
标题翻译：在虚拟大学提供客户服务分层
公开(公告)号：US20090276704A1
公开(公告)日：2009-11-05
申请号：US12112409
申请日：2008-04-30
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06F3/048
CPC分类号： G06F3/011
摘要： The present invention is directed to providing customer service hierarchies within a virtual universe. A method for providing customer service hierarchies within a virtual universe includes: receiving a customer need request from an avatar; presenting a virtual interactive menu and/or a web page after receiving the customer need request; and if the menu and/or web page does not satisfy the customer's need request, then providing a customer service representative avatar to the avatar in need of customer service. A system, a program product stored on a computer readable medium, and a method for deploying such an application are also disclosed.
摘要翻译：本发明旨在提供虚拟宇宙内的客户服务层级。一种用于在虚拟宇宙内提供客户服务层次的方法包括：从化身接收客户需求请求; 在接收到客户需求请求之后呈现虚拟交互式菜单和/或网页; 并且如果菜单和/或网页不满足客户的需求请求，则向需要客户服务的化身提供客户服务代表化身。还公开了一种存储在计算机可读介质上的系统，程序产品以及用于部署这样的应用的方法。

87. 发明申请

US20090271205A1 PREFERRED CUSTOMER SERVICE REPRESENTATIVE PRESENTATION TO VIRTUAL UNIVERSE CLIENTS 有权
标题翻译：优先客户服务代表虚拟大客户
公开(公告)号：US20090271205A1
公开(公告)日：2009-10-29
申请号：US12108915
申请日：2008-04-24
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06Q10/00
CPC分类号： G06Q30/00 , G06Q30/0281
摘要： The present invention is directed to presenting customer service representatives to a virtual universe client. A method for presenting a customer service representative (CSR) to a virtual universe client includes obtaining a preference(s) of the virtual universe client, and then presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference that was obtained. The invention allows virtual universe clients (“clients”), or customers, to experience consistent interaction quality with virtual universe CSR's, based on the client's stated preferences and/or interaction history in immersive support centers. This provides for consistency in the CSR experience for the client in that a virtual universe CSR may be staffed by varying human presences “behind” the avatar.
摘要翻译：本发明旨在将客户服务代表呈现给虚拟宇宙客户端。用于向虚拟宇宙客户端呈现客户服务代表（CSR）的方法包括获得虚拟宇宙客户端的偏好，然后基于虚拟世界客户端将虚拟宇宙客户服务代表（CSR）呈现给虚拟宇宙客户端获得的偏好本发明允许虚拟世界客户端（“客户”）或客户根据客户在沉浸式支持中心中所述的偏好和/或交互历史来体验与虚拟世界CSR的一致的交互质量。这为客户的CSR体验提供了一致性，因为虚拟世界中的企业社会责任可能会通过变化人体存在“化身”化身。

88. 发明授权

US08732035B2 Competitive sales environment in a virtual world 有权
标题翻译：在虚拟世界中竞争激烈的销售环境
公开(公告)号：US08732035B2
公开(公告)日：2014-05-20
申请号：US12144788
申请日：2008-06-24
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06Q30/00 , G06Q40/00
CPC分类号： G06Q30/00 , G06Q30/0601
摘要： The invention provides a method, system, and program product for providing a competitive sales environment in a virtual world. In one embodiment, the invention comprises receiving a request for product or service information from a consumer avatar, querying a database of vendors based on the request for product or service information, identifying at least one vendor relevant to the request for product or service information, notifying the at least one vendor of the request, and making available to the consumer avatar a sales environment based on the request for product or service information.
摘要翻译：本发明提供了一种用于在虚拟世界中提供有竞争力的销售环境的方法，系统和程序产品。在一个实施例中，本发明包括从消费者头像接收对产品或服务信息的请求，基于对产品或服务信息的请求来查询供应商的数据库，识别与产品或服务信息的请求相关的至少一个供应商，向所述至少一个供应商通知所述请求，并且基于所述产品或服务信息的请求向所述消费者头像提供销售环境。

89. 发明授权

US08543283B2 Tracking vehicle maintenance using sensor detection 失效
标题翻译：使用传感器检测跟踪车辆维修
公开(公告)号：US08543283B2
公开(公告)日：2013-09-24
申请号：US13609360
申请日：2012-09-11
申请人： Gregory J. Boss , Peter G. Finn , Rick A. Hamilton, II , Brian M. O'Connell , James W. Seaman , Keith R. Walker
发明人： Gregory J. Boss , Peter G. Finn , Rick A. Hamilton, II , Brian M. O'Connell , James W. Seaman , Keith R. Walker
IPC分类号： G01M17/00
CPC分类号： G07C5/006 , G06Q10/20 , G07C5/085
摘要： Radio frequency identification is used in cooperation with the computer system aboard a motor vehicle to track service and maintenance activities relating to the vehicle. Each component or part of the vehicle that may require maintenance is provided with a unique passive identification tag. The output data from the tag is read by a reader placed in proximity to the tag, and the data is transmitted to an on-board computer module where it is processed, and the service record is updated. A data stream converter may be used to process the information read by the reader into a format that is acceptable to the on-board computer. The data from the on-board computer is stored in a device external to the computer. Provisions are included for notification to the user, the auto dealer or service other agency as needed.
摘要翻译：射频识别与机动车辆上的计算机系统配合使用，以跟踪与车辆有关的服务和维护活动。可能需要维护的车辆的每个部件或部件都具有唯一的被动识别标签。来自标签的输出数据由放置在标签附近的读取器读取，数据被传送到车载计算机模块处理，并更新服务记录。数据流转换器可以用于将读取器读取的信息处理为车载计算机可接受的格式。车载计算机的数据存储在计算机外部的设备中。包括用于通知用户，汽车经销商或服务其他机构的规定。

90. 发明授权

US08423478B2 Preferred customer service representative presentation to virtual universe clients 有权
标题翻译：向虚拟世界客户提供优先的客户服务代表演示
公开(公告)号：US08423478B2
公开(公告)日：2013-04-16
申请号：US12108915
申请日：2008-04-24
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06Q10/00 , G06F3/048 , G06F3/00
CPC分类号： G06Q30/00 , G06Q30/0281
摘要： The present invention is directed to presenting customer service representatives to a virtual universe client. A method for presenting a customer service representative (CSR) to a virtual universe client includes obtaining a preference(s) of the virtual universe client, and then presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference that was obtained. The invention allows virtual universe clients (“clients”), or customers, to experience consistent interaction quality with virtual universe CSR's, based on the client's stated preferences and/or interaction history in immersive support centers. This provides for consistency in the CSR experience for the client in that a virtual universe CSR may be staffed by varying human presences “behind” the avatar.
摘要翻译：本发明旨在将客户服务代表呈现给虚拟宇宙客户端。用于向虚拟宇宙客户端呈现客户服务代表（CSR）的方法包括获得虚拟宇宙客户端的偏好，然后基于虚拟世界客户端将虚拟宇宙客户服务代表（CSR）呈现给虚拟宇宙客户端获得的偏好本发明允许虚拟世界客户端（客户端）或客户根据客户在沉浸式支持中心中声明的偏好和/或交互历史来体验与虚拟世界CSR的一致的交互质量。这为客户的CSR体验提供了一致性，因为虚拟世界中的企业社会责任可能会由化身背后的不同人类存在组成。

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