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    • 82. 发明申请
    • MOBILE TERMINAL DEVICE, SELF-DIAGNOSIS METHOD AND NON-TRANSITORY, COMPUTER READABLE STORAGE MEDIUM
    • 移动终端设备,自诊断方法和非终端,计算机可读存储介质
    • US20120252441A1
    • 2012-10-04
    • US13409795
    • 2012-03-01
    • Shingo FUJIMOTOKazuki Matsui
    • Shingo FUJIMOTOKazuki Matsui
    • H04W24/00
    • H04M1/24H04M3/22H04W8/22
    • A mobile terminal device includes a self-diagnosis unit that diagnoses a problem in the application, a modifying unit that modifies a start command to start the application in a state in which the self-diagnosis unit is activated, a specification receiving unit that executes the modified start command upon receiving a specification of the application, an operation procedure display unit that displays an operation procedure that a user executes before a start of the application when the modified start command is executed, a memory unit in which log data indicating a result of a user operation on the application is stored by the activated self-diagnosis unit, and a log data transmitting unit that transmits the log data stored in the memory unit through a network to a remote management server that manages the application problem when a completion of the diagnosis by the self-diagnosis unit is detected.
    • 移动终端装置包括诊断应用中的问题的自诊断单元,在自身诊断单元被激活的状态下修改开始应用的开始命令的修改单元,执行自诊断单元的指定接收单元 在接收到所述应用的规格的情况下,修改的开始命令;操作过程显示单元,其在执行所述修改的开始命令时显示所述应用开始之前用户执行的操作过程;存储单元,其中指示结果的日志数据 该应用程序的用户操作由激活的自诊断单元存储,以及日志数据发送单元,其通过网络将存储在存储器单元中的日志数据发送到管理应用程序问题的远程管理服务器, 检测出自诊断单位的诊断。
    • 83. 发明授权
    • Portable terminal and method for controlling operation mode
    • 便携式终端及控制方式
    • US08244232B2
    • 2012-08-14
    • US13160686
    • 2011-06-15
    • Kazuki MatsuiShingo Fujimoto
    • Kazuki MatsuiShingo Fujimoto
    • H04M3/00
    • H04M1/72577
    • A portable terminal includes a transmission unit, a reception unit, an operation mode judgment unit, an operation mode change unit. The transmission unit transmits first operation mode information including a first operation mode and a first setting time. The reception unit receives second operation mode information including a second operation mode and a second setting time. The operation mode judgment unit calculates a current degree of influence from the second operation mode on the first operation mode that decreases with time from the second setting time, and calculates an evaluated value of the current degree of influence from at least one operation mode including the second operation mode. The operation mode change unit changes, when the evaluated value exceeds a threshold value, the operation mode of the portable terminal to the second operation mode.
    • 便携式终端包括发送单元,接收单元,操作模式判断单元,操作模式改变单元。 发送单元发送包括第一操作模式和第一设定时间的第一操作模式信息。 接收单元接收包括第二操作模式和第二设定时间的第二操作模式信息。 操作模式判断单元从第二操作模式计算从第二设定时间开始随时间减小的第一操作模式的当前影响程度,并且从至少一个操作模式计算当前影响程度的评估值,包括 第二操作模式。 当评估值超过阈值时,操作模式改变单元改变便携式终端的操作模式到第二操作模式。
    • 87. 发明授权
    • Customer request management method, device and computer product
    • 客户要求管理方法,设备和电脑产品
    • US07634573B2
    • 2009-12-15
    • US10636809
    • 2003-08-08
    • Ryuichi MatsukuraKazuki MatsuiTomonori IkeyaShingo FujimotoRyosuke Miyata
    • Ryuichi MatsukuraKazuki MatsuiTomonori IkeyaShingo FujimotoRyosuke Miyata
    • G06F15/16G06F15/173G06F15/177
    • G06Q30/02G06Q10/025
    • Method for altering service-provision sequence without leaving customers with a sense of unfairness. Question data Q1, Q2 containing question content, priority level, membership number, and other information is transmitted from questioner terminals 2a, b (#2, 5). An alter-sequence request to switch the sequential order of question data Q2 to a higher rank is transmitted from questioner terminal 2b to question administration server 1 (#7). An inquiry with questioner terminal 2a as to changing sequential order according to priority levels for question data Q1 and question data Q2 is conducted (#8). When a notice indicating that a sequence change will be permitted is transmitted from questioner terminal 2a (#9), the sequential orders for question data Q1 and for question data Q2 are interchanged, and question terminal 2b is notified to the effect that the sequence has been changed (#10).
    • 改变服务提供顺序的方法,而不让客户感到不公平。 从询问终端2a,b(#2,5)发送包含问题内容,​​优先级,成员编号等的信息的问题数据Q1,Q2。 将问题数据Q2的顺序顺序切换到更高等级的改变顺序请求从询问者终端2b发送到问题管理服务器1(#7)。 进行询问终端2a关于根据问题数据Q1和问题数据Q2的优先级改变顺序的查询(#8)。 当从提问者终端2a(#9)发送指示序列变更的通知时,对问题数据Q1和问题数据Q2的顺序进行交换,通知询问终端2b,使得序列具有 被改变了(#10)。
    • 88. 发明申请
    • COMMUNICATIONS APPARATUS, SERVER APPARATUS, AND INFORMATION PROCESSING SYSTEM
    • 通信设备,服务器设备和信息处理系统
    • US20080182604A1
    • 2008-07-31
    • US12020920
    • 2008-01-28
    • Hideto KiharaKazuki Matsui
    • Hideto KiharaKazuki Matsui
    • H04Q7/20
    • H04L67/325H04L69/40
    • According to an aspect of the invention, a communications apparatus for transmitting one or more items of information to a processing system which performs predetermined processes using the information comprises: a storage part storing the items of information; a transmission designation part designating the transmission; a transmission part waiting and storing the items of information for an information wait time, and collectively transmitting the stored items of the information to the processing system; a wait time determining part obtaining both a first time required for collectively transmitting the stored items and a second time required for individually transmitting the items, comparing the first time with the second time, and thereby setting a shorter of the two times as the information wait time in the transmission part.
    • 根据本发明的一个方面,一种用于将一个或多个信息项发送到使用该信息执行预定处理的处理系统的通信装置包括:存储部分信息的存储部分; 指定发送的发送指定部; 传输部分等待并存储用于信息等待时间的信息项,并且将所存储的信息项共同传送到处理系统; 等待时间确定部分获得集体发送所存储的项目所需的第一时间和单独发送项目所需的第二时间,第一次与第二时间进行比较,从而将两次中的较短时间设置为信息等待 时间在传输部分。