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71. 发明授权

US08290136B2 Conference material bot method and apparatus 有权
标题翻译：会议材料机器人方法和装置
公开(公告)号：US08290136B2
公开(公告)日：2012-10-16
申请号：US12570727
申请日：2009-09-30
申请人： Lori Dreher , Ronald J. Fernandez , Bryan S. Katz , Venkatesh Krishnaswamy
发明人： Lori Dreher , Ronald J. Fernandez , Bryan S. Katz , Venkatesh Krishnaswamy
IPC分类号： H04M3/42
CPC分类号： H04M3/56 , H04M3/436 , H04M2201/12
摘要： A method comprising establishing, with a telecommunications management system, a first conference call comprising a first caller at a first telecommunications terminal, a second caller at a second telecommunications terminal, and a third caller at a third telecommunications terminal. Once the first conference call is established, the telecommunications management system appraises the first caller's contribution, the second caller's contribution, and the third caller's contribution to the first conference call. The telecommunications management system receives a request to set-up a second conference call and establishes the second conference call, wherein the telecommunications management system decides whether to include the first caller, the second caller, and the third caller in the second conference call based, at least in part, on the telecommunications management system's appraisal of the first caller's contribution, the second caller's contribution, and the third caller's contribution to the first conference call.
摘要翻译：一种方法，包括与电信管理系统建立包括第一电信终端的第一呼叫者，第二电信终端处的第二呼叫者和第三电信终端的第三呼叫者的第一电话会议。一旦建立了第一个电话会议，电信管理系统评估第一个呼叫者的贡献，第二个呼叫者的贡献和第三个呼叫者对第一个电话会议的贡献。电信管理系统接收建立第二电话会议的请求并建立第二电话会议，其中电信管理系统基于第二电话会议决定是否包括第一呼叫者，第二呼叫者和第三呼叫者，至少部分地，电信管理系统对第一呼叫者的贡献，第二呼叫者的贡献和第三呼叫者对第一次电话会议的贡献的评估。

72. 发明申请

US20120030289A1 SYSTEM AND METHOD FOR MULTI-MODEL, CONTEXT-SENSITIVE, REAL-TIME COLLABORATION 审中-公开
标题翻译：多模式，语境敏感，实时协作的系统与方法
公开(公告)号：US20120030289A1
公开(公告)日：2012-02-02
申请号：US12848009
申请日：2010-07-30
申请人： John F. BUFORD , Krishna K. Dhara , Mario Kolberg , Venkatesh Krishnaswamy , Xiaotao Wu
发明人： John F. BUFORD , Krishna K. Dhara , Mario Kolberg , Venkatesh Krishnaswamy , Xiaotao Wu
IPC分类号： G06F15/16
CPC分类号： G06Q10/10
摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for communicating via a multi-model collaboration space. A system practicing the method first assigns a communication endpoint identifier to a multi-model collaboration space having at least one entity. The endpoint identifier can be a telephone, email address, IP address, or username, for example. The system receives an incoming communication addressed to the communication endpoint identifier, such as a telephone call or email, and transfers the incoming communication to at least one entity in the multi-model collaboration space. In one aspect, the multi-model collaboration space provides a shared persistent container where entities can perform collaboration activities. The entities can have unique identities. The entities can be humans and/or automated, non-human, system-owned entities. Entities can share their context-specific view of the multi-model collaboration space with other entities. Such a multi-model collaboration space can be used in an enterprise environment.
摘要翻译：这里公开的是用于经由多模式协作空间进行通信的系统，方法和非暂时的计算机可读存储介质。实施该方法的系统首先将通信端点标识符分配给具有至少一个实体的多模式协作空间。端点标识符可以是电话，电子邮件地址，IP地址或用户名。系统接收寻址到诸如电话呼叫或电子邮件之类的通信端点标识符的传入通信，并将传入通信传送到多模式协作空间中的至少一个实体。在一个方面，多模式协作空间提供了一个共享持久性容器，其中实体可以执行协作活动。实体可以具有唯一的身份。实体可以是人类和/或自动化的，非人类的，系统的实体。实体可以与其他实体共享其与多模式协作空间的上下文相关视图。这样的多模式协作空间可以在企业环境中使用。

73. 发明申请

US20110124327A1 Method for Telecommunications Device Synchronization 有权
标题翻译：电信设备同步方法
公开(公告)号：US20110124327A1
公开(公告)日：2011-05-26
申请号：US12622970
申请日：2009-11-20
申请人： Mehmet C. Balasaygun , John Buford , Venkatesh Krishnaswamy , Xiaotao Wu
发明人： Mehmet C. Balasaygun , John Buford , Venkatesh Krishnaswamy , Xiaotao Wu
IPC分类号： H04W56/00
CPC分类号： H04L67/1095 , H04L67/34 , H04M1/2535
摘要： A method is provided in which a first telecommunications terminal receives an indication of a characteristic of a first system software that is executing on a second telecommunications terminal. The first terminal identifies a second system software that possesses the characteristic. Then, the first terminal launches an instance of the second system software.
摘要翻译：提供了一种方法，其中第一电信终端接收在第二电信终端上执行的第一系统软件的特性的指示。第一个终端识别具有该特性的第二个系统软件。然后，第一个终端启动第二个系统软件的实例。

74. 发明申请

US20100318588A1 Spatial-Temporal Event Correlation for Location-Based Services 审中-公开
标题翻译：基于位置的服务的空间 - 时间事件相关性
公开(公告)号：US20100318588A1
公开(公告)日：2010-12-16
申请号：US12484083
申请日：2009-06-12
申请人： John Buford , Venkatesh Krishnaswamy , Xiaotao Wu
发明人： John Buford , Venkatesh Krishnaswamy , Xiaotao Wu
IPC分类号： G06F17/30
CPC分类号： H04W4/02 , G06F16/2458 , G06Q30/02 , H04W4/029
摘要： A method for tracking the context around moving objects without some of the disadvantages of the prior art is disclosed. This is done by correlating the spatial information of what is around an object with the temporal (or time) information of an object's movements.
摘要翻译：公开了一种用于跟踪移动物体周围的上下文的方法，而没有现有技术的一些缺点。这通过将对象周围的空间信息与对象的移动的时间（或时间）信息进行关联来完成。

75. 发明申请

US20090089289A1 Methods and Apparatus for Providing Customer Treatment Information Over a Network 有权
标题翻译：通过网络提供客户处理信息的方法和装置
公开(公告)号：US20090089289A1
公开(公告)日：2009-04-02
申请号：US11863879
申请日：2007-09-28
申请人： Krishna K. Dhara , Venkat R. Goud , Venkatesh Krishnaswamy
发明人： Krishna K. Dhara , Venkat R. Goud , Venkatesh Krishnaswamy
IPC分类号： G06F17/30
CPC分类号： G06Q10/00
摘要： Methods and apparatus are disclosed for providing customer treatment information over a network. A transaction communication is established between a first enterprise and a second enterprise by receiving a request from a user associated with the first enterprise to establish the transaction communication; determining if the second enterprise is authorized to access enterprise information of the first enterprise; obtaining enterprise information from an enterprise database of the first enterprise; and providing the obtained information to the second enterprise as part of the establishment of the transaction communication if the second enterprise is authorized to access the enterprise information of the first enterprise. The enterprise information is typically related to the transaction and may comprise one or more of customer priority information and a transaction history. The second enterprise can determine if a third enterprise is authorized to access enterprise information of the first enterprise and/or the second enterprise.
摘要翻译：公开了用于通过网络提供客户治疗信息的方法和装置。通过接收来自与第一企业相关联的用户的请求建立交易通信，在第一企业和第二企业之间建立交易通信; 确定第二企业是否被授权访问第一企业的企业信息; 从第一企业的企业数据库获取企业信息; 并且如果第二企业被授权访问第一企业的企业信息，则将获得的信息提供给第二企业作为建立交易通信的一部分。企业信息通常与交易相关，并且可以包括客户优先级信息和交易历史中的一个或多个。第二企业可以确定第三企业是否被授权访问第一企业和/或第二企业的企业信息。

76. 发明申请

US20060067507A1 Computer and telephony integration 有权
公开(公告)号：US20060067507A1
公开(公告)日：2006-03-30
申请号：US10955977
申请日：2004-09-30
申请人： George Erhart , David Skiba , Venkatesh Krishnaswamy , Ravi Sethi , Valentine Matula
发明人： George Erhart , David Skiba , Venkatesh Krishnaswamy , Ravi Sethi , Valentine Matula
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/523 , H04M3/42059 , H04M3/42323 , H04M3/5183 , H04M3/5237 , H04M2201/38
摘要： A method is disclosed that coordinates the presentation of speech signals and screen images to a receiver of a call, without some of the costs, disadvantages, and limitations of techniques in the prior art. The illustrative embodiment of the present invention builds upon the infrastructure of the Session Initiation Protocol (or “SIP”) to distribute and transfer calls to agents who are associated with a call center or contact center system. A server-based system is used in conjunction with call distribution based on SIP to replace some desktop and agent computer/telephony integration arrangements, thereby providing first-party call control. Customer-related information is embedded in the call transfer itself; as a result, the display of the customer-related information occurs at the agent's telecommunications terminal at the same time the call arrives.

77. 发明授权

US06512823B2 Multiline telephone including interacting call appearances 有权
标题翻译：多线电话，包括互动通话
公开(公告)号：US06512823B2
公开(公告)日：2003-01-28
申请号：US09174124
申请日：1998-10-16
申请人： Sudhir R. Ahuja , Venkatesh Krishnaswamy
发明人： Sudhir R. Ahuja , Venkatesh Krishnaswamy
IPC分类号： H04M342
CPC分类号： H04M3/56 , H04M3/568 , H04M9/00
摘要： Interacting call appearances are realized by enabling voice input/output to be simultaneously available on any combination of call appearances at a given time on a given terminal. Consequently, a user may, for example, listen to the voice output of one or more call appearances that are active at the terminal at a given time. Additionally, the user may direct voice input to one or more call appearances that are active at the terminal at a given time. Thus, the user, at any given time, may listen or speak to one or more parties on unrelated calls. Additionally, a user can employ more than one voice input/output device at his/her terminal. Specifically, the ability to simultaneously use more than one call appearance at a terminal at a given time is realized by separating call control from media routing and input/output control. Thus, the appearance of a call at a terminal is separated from the voice input/output that is required for the call. To this end, a user terminal or resources available to it must have the capability of mixing multiple channels of audio, as well as, the capability of multiplexing/demultiplexing voice inputs and outputs into and from line appearances.
摘要翻译：通过在给定终端上的给定时间的呼叫出现的任何组合上同时可用语音输入/输出来实现交互呼叫出现。因此，用户可以例如在给定时间收听在终端处于活动状态的一个或多个呼叫出现的语音输出。此外，用户可以在给定时间将语音输入指向在终端处于活动状态的一个或多个呼叫外观。因此，在任何给定的时间，用户可以在不相关的呼叫上听或说话。此外，用户可以在他/她的终端处使用多于一个的语音输入/输出设备。具体来说，通过将呼叫控制与媒体路由和输入/输出控制分开来实现在给定时间在终端上同时使用多于一个呼叫外观的能力。因此，在终端处的呼叫的出现与呼叫所需的语音输入/输出分离。为此，可用于其的用户终端或资源必须具有混合多个音频通道的能力，以及将语音输入和输出复用/解复用到线路外观中的能力。

78. 发明授权

US06396830B2 Implementing network services over the internet through dynamic resolution of personal host names 失效
标题翻译：通过动态解决个人主机名，通过互联网实现网络服务
公开(公告)号：US06396830B2
公开(公告)日：2002-05-28
申请号：US09099741
申请日：1998-06-18
申请人： Murali Aravamudan , Venkatesh Krishnaswamy
发明人： Murali Aravamudan , Venkatesh Krishnaswamy
IPC分类号： H04L1266
CPC分类号： H04L61/1511 , H04L29/12066
摘要： An e-mail message or other communication received over a computer network is processed so as to be directed to a user-designated host server. An Internet service provider or other organization assigns host names to a particular user for each network service provided to that user. Each of the host names specifies a user, a service, e.g., e-mail, homepage and network telephony, and a domain name of the assigning organization. A mapping stored for each host name correlates the host name with an Internet Protocol (IP) address of the user-designated host server for the corresponding service. When an address request for an incoming communication directed to a particular user arrives in a Domain Name System (DNS) server associated with the organization domain, the stored mapping for the corresponding user and service is processed to obtain the appropriate IP address. This address is returned to the requesting DNS server associated with a domain of the sender, and is used to establish a connection between the sender domain and the user-designated host server for delivering the communication. The user-designated host server may be a personal computer associated with the user.
摘要翻译：处理通过计算机网络接收的电子邮件消息或其他通信，以便被指向用户指定的主机服务器。互联网服务提供商或其他组织为提供给该用户的每个网络服务向特定用户分配主机名。每个主机名指定用户，服务，例如电子邮件，主页和网络电话以及分配组织的域名。为每个主机名存储的映射将主机名与相应服务的用户指定主机服务器的Internet协议（IP）地址相关联。当针对特定用户的进入通信的地址请求到达与组织域相关联的域名系统（DNS）服务器时，处理相应用户和服务的存储映射以获得适当的IP地址。该地址被返回到与发送方的域相关联的请求的DNS服务器，并且用于在发送方域和用户指定的主机服务器之间建立用于递送通信的连接。用户指定的主机服务器可以是与用户相关联的个人计算机。

79. 发明授权

US6061719A Synchronized presentation of television programming and web content 失效
标题翻译：电视节目和网络内容的同步演示
公开(公告)号：US6061719A
公开(公告)日：2000-05-09
申请号：US965633
申请日：1997-11-06
申请人： Samuel J. Bendinelli , Venkatesh Krishnaswamy
发明人： Samuel J. Bendinelli , Venkatesh Krishnaswamy
IPC分类号： H04N5/445 , H04N5/45 , H04N7/088 , H04N7/173 , H04N21/462 , H04N21/488 , H04N21/81 , H04N21/858 , H04N7/10
CPC分类号： H04N21/8586 , H04N21/4307 , H04N21/4316 , H04N21/435 , H04N21/4622 , H04N21/4722 , H04N7/088 , H04N7/17318 , H04N21/4884 , H04N21/812 , H04N5/45
摘要： Uniform Resource Locators (URLs) or other network information identifiers are transmitted with television signals in order to permit web content to be displayed in synchronization with television programming. In an illustrative embodiment, URLs are embedded in a closed caption portion of a transmitted television signal, and delimited from the closed caption text using predetermined delimiting characters. A decoder extracts the URLs from the television signal, and supplies the URLs to a retrieval device which automatically retrieves corresponding web pages or other similar information over a network. The retrieved web pages are then displayed to a viewer in synchronization with related programming in the television signal. The retrieval device may be a set-top box associated with a television set that displays both a retrieved web page and the corresponding television picture portion of the television signal. Alternatively, the retrieval device may be a computer which retrieves and displays a web page, while the corresponding television picture is displayed on a television set.
摘要翻译：使用电视信号发送统一资源定位符（URL）或其他网络信息标识符，以允许与电视节目同步地显示网络内容。在说明性实施例中，URL被嵌入在所发送的电视信号的隐藏字幕部分中，并且使用预定的定界字符从封闭字幕文本界定。解码器从电视信号中提取URL，并将URL提供给通过网络自动检索相应网页或其他类似信息的检索装置。然后，检索到的网页与电视信号中的相关节目同步地显示给观看者。检索装置可以是与显示电视信号的检索到的网页和对应的电视图像部分的电视机相关联的机顶盒。或者，检索装置可以是在相应的电视图像显示在电视机上时检索和显示网页的计算机。

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