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    • 71. 发明申请
    • PREFERRED CUSTOMER SERVICE REPRESENTATIVE PRESENTATION TO VIRTUAL UNIVERSE CLIENTS
    • 优先客户服务代表虚拟大客户
    • US20090271205A1
    • 2009-10-29
    • US12108915
    • 2008-04-24
    • Peter G. FinnRick A. Hamilton, IINeil A. KatzJames W. Seaman
    • Peter G. FinnRick A. Hamilton, IINeil A. KatzJames W. Seaman
    • G06Q10/00
    • G06Q30/00G06Q30/0281
    • The present invention is directed to presenting customer service representatives to a virtual universe client. A method for presenting a customer service representative (CSR) to a virtual universe client includes obtaining a preference(s) of the virtual universe client, and then presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference that was obtained. The invention allows virtual universe clients (“clients”), or customers, to experience consistent interaction quality with virtual universe CSR's, based on the client's stated preferences and/or interaction history in immersive support centers. This provides for consistency in the CSR experience for the client in that a virtual universe CSR may be staffed by varying human presences “behind” the avatar.
    • 本发明旨在将客户服务代表呈现给虚拟宇宙客户端。 用于向虚拟宇宙客户端呈现客户服务代表(CSR)的方法包括获得虚拟宇宙客户端的偏好,然后基于虚拟世界客户端将虚拟宇宙客户服务代表(CSR)呈现给虚拟宇宙客户端 获得的偏好 本发明允许虚拟世界客户端(“客户”)或客户根据客户在沉浸式支持中心中所述的偏好和/或交互历史来体验与虚拟世界CSR的一致的交互质量。 这为客户的CSR体验提供了一致性,因为虚拟世界中的企业社会责任可能会通过变化人体存在“化身”化身。