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61. 发明申请

US20130185086A1 GENERATION OF SALES LEADS USING CUSTOMER PROBLEM REPORTS 审中-公开
标题翻译：使用客户问题报告生成销售线索
公开(公告)号：US20130185086A1
公开(公告)日：2013-07-18
申请号：US13348909
申请日：2012-01-12
申请人： Judith H. Bank , Erik S. Bryant , Gary Denner , Patrick J. O'Sullivan
发明人： Judith H. Bank , Erik S. Bryant , Gary Denner , Patrick J. O'Sullivan
IPC分类号： G06Q10/00
CPC分类号： G06Q30/02
摘要： Methods and apparatus, including computer program products, implementing and using techniques for generating sales leads in a sales lead generation engine. The sales lead generation engine receives one or more keywords describing one or more aspects of a product. The sales lead generation engine performs a search using the received one or more keywords in a collection of problem reports to identify matching keywords in the problem reports. A display of a computing device displays matching keyword pairs resulting from the search, along with a context in which the keywords occur. A selection of one or more matching keyword pairs is received from a user of the computing device. The sales lead generation engine performs a sales-oriented operation with respect to a customer associated with a problem report related to a selected matching keyword pair
摘要翻译：方法和设备，包括计算机程序产品，在销售线索生成引擎中产生销售线索的实施和使用技术。销售线索生成引擎接收描述产品的一个或多个方面的一个或多个关键字。销售线索生成引擎在问题报告的集合中使用接收的一个或多个关键字来执行搜索，以在问题报告中识别匹配的关键字。计算设备的显示器显示搜索产生的匹配关键字对，以及出现关键字的上下文。从计算设备的用户接收到一个或多个匹配关键字对的选择。销售线索生成引擎针对与所选择的匹配关键字对相关的问题报告相关联的客户进行面向销售的操作

62. 发明申请

US20130080349A1 MANAGEMENT AND NOTIFICATION OF OBJECT MODEL CHANGES 有权
公开(公告)号：US20130080349A1
公开(公告)日：2013-03-28
申请号：US13247609
申请日：2011-09-28
申请人： Saurabh Bhola , Gary Denner , Paula M. Keohan , Michael J. Loughran , John Meade
发明人： Saurabh Bhola , Gary Denner , Paula M. Keohan , Michael J. Loughran , John Meade
IPC分类号： G06Q10/06 , G06Q10/10
CPC分类号： G06Q10/067 , G06Q10/107 , H04L51/14
摘要： Techniques are disclosed for managing development of a model set comprised of one or more object models by a plurality of model developers. Each model developer may be considered an interested party. For example, when a model developer changes an area of the model, that person becomes the most interested party in other changes made to the same area. An automated mechanism is provided to track changes made to the model set and informs interested parties as changes are made or after changes are made to the model based on a weighting system. In one embodiment, the weighting system may be based on a distance from the changed portions and on the amount of time since a party last made a change to the same area.

63. 发明授权

US08364725B2 Bidirectional navigation between mapped model objects 失效
标题翻译：映射模型对象之间的双向导航
公开(公告)号：US08364725B2
公开(公告)日：2013-01-29
申请号：US13071371
申请日：2011-03-24
申请人： Saurabh Bhola , Gary Denner
发明人： Saurabh Bhola , Gary Denner
IPC分类号： G06F17/30
CPC分类号： G06Q10/063 , G06Q10/067
摘要： Provided are techniques for displaying the model objects in models in a models stack. In response to a model object in a model of the models stack being selected as an initial context, one or more navigation paths associated with the selected model object are displayed, wherein each of the navigation paths has nodes represented as graphical components that are built in real time. In response to a user selecting a node in one of the one or more navigation paths, a new model object represented by the selected node in the models stack is navigated to in one of a forward direction and a backward direction to provide bidirectional navigation between the model objects in the models without loosing the initial context and one or more navigation paths associated with the new model object and at least one appended node that represents a previously traversed model object are displayed.
摘要翻译：提供了用于在模型堆栈中的模型中显示模型对象的技术。响应于选择模型堆栈的模型中的模型对象作为初始上下文，显示与所选择的模型对象相关联的一个或多个导航路径，其中每个导航路径具有被表示为内置的图形组件的节点即时的。响应于用户选择一个或多个导航路径之一中的节点，由模型堆栈中的所选节点表示的新模型对象被导航到前向和后向中的一个，以提供双向导航模型中的模型对象不会丢失初始上下文，并且显示与新模型对象相关联的一个或多个导航路径以及表示先前遍历的模型对象的至少一个附加节点。

64. 发明申请

US20090064339A1 SYSTEM AND METHOD FOR AUDIT GOVERNANCE IN EMAIL 审中-公开
标题翻译：电子审计管理系统与方法
公开(公告)号：US20090064339A1
公开(公告)日：2009-03-05
申请号：US11847392
申请日：2007-08-30
申请人： Gary Denner , Ruthie D. Lyle , Patrick J. O'Sullivan , Carol S. Zimmet
发明人： Gary Denner , Ruthie D. Lyle , Patrick J. O'Sullivan , Carol S. Zimmet
IPC分类号： G06F21/00 , G06F15/16
CPC分类号： G06Q10/107 , H04L51/34
摘要： A system and method, where messages which are exchanged in email, provide recipients (and originators) with the capability to confirm authenticity. A substring of a message is examined, is validated and, if any modifications have been made, the modifications are highlighted to the originator and the receivers so that the originator and the receivers know that the original message has been modified. Also, the system and method of the present invention preserve the time, date and identity of the maker of the modifications.
摘要翻译：一种系统和方法，其中以电子邮件交换的消息为接收者（和发起者）提供确认真实性的能力。消息的子字符串被检查，被验证，并且如果进行了任何修改，则修改被突出显示给发起者和接收者，使得发起者和接收者知道原始消息已被修改。此外，本发明的系统和方法保留修改制造者的时间，日期和身份。

65. 发明申请

US20080091500A1 SYSTEM AND METHOD TO CACHE CALENDAR SCHEDULE FOR OFFLINE SCHEDULING 审中-公开
标题翻译：缓存日程表的系统和方法，用于离线计划
公开(公告)号：US20080091500A1
公开(公告)日：2008-04-17
申请号：US11537871
申请日：2006-10-02
申请人： Cynthia E. Barber-Mingo , Gary Denner , Ruthie D. Lyle , Patrick J. O'Sullivan
发明人： Cynthia E. Barber-Mingo , Gary Denner , Ruthie D. Lyle , Patrick J. O'Sullivan
IPC分类号： G06F15/02
CPC分类号： G06Q10/109 , G06Q10/063116 , G06Q10/1095
摘要： Systems and methods for caching calendar schedules for offline scheduling services. Exemplary embodiments include managing electronic calendar schedules, including caching information related to a group of users while connected to a network, defining a relationship with the group of users, selectively implementing a cache refresh rate for the cached information, using the cached information to schedule a proposed meeting while disconnected from the network, checking for conflicts between the proposed meeting and the schedules of the group of users while connected to the network, refreshing the cached information in response to conflicts and scheduling a revised meeting based on the refreshed cached information.
摘要翻译：用于缓存离线计划服务的日历计划的系统和方法。示例性实施例包括管理电子日历计划，包括与连接到网络的一组用户相关联的缓存信息，定义与用户组的关系，选择性地实现缓存信息的高速缓存刷新率，使用缓存的信息来调度提出的会议与网络断开连接，检查建议的会议与连接到网络的用户组的时间表之间的冲突，刷新缓冲信息以响应冲突，并根据刷新的缓存信息安排修改后的会议。

66. 发明申请

US20080071869A1 SYSTEM AND METHOD FOR PREEMPTING A USER'S ACTIVITY STATE IN INSTANT MESSAGING SYSTEMS 审中-公开
标题翻译：系统和方法，用于在现有的消息传递系统中预防用户的活动状态
公开(公告)号：US20080071869A1
公开(公告)日：2008-03-20
申请号：US11533395
申请日：2006-09-20
申请人： Cynthia E. Barber-Mingo , Cora Clerkin , Gary Denner , Patrick J O'Sullivan , Sonya Purcell
发明人： Cynthia E. Barber-Mingo , Cora Clerkin , Gary Denner , Patrick J O'Sullivan , Sonya Purcell
IPC分类号： G06F15/16
CPC分类号： G06Q10/107 , H04L51/04
摘要： A system and method for preempting a user's activity state in instant messaging (IM). The system includes a server node configured to administer an IM application. At least one client node is operably associated via a network to the server node. The at least one client node is configured to receive and transmit instant messages via the IM application. The client node permits a user to do at least one of, (i) enable a user about to go offline alert signal or (ii) disable a previously set user about to go offline alert signal.
摘要翻译：用于在即时消息（IM）中抢占用户活动状态的系统和方法。该系统包括被配置为管理IM应用的服务器节点。至少一个客户端节点经由网络可操作地与服务器节点相关联。所述至少一个客户端节点被配置为经由IM应用接收和发送即时消息。客户端节点允许用户执行以下至少之一：（i）使用户能够离线报警信号，或（ii）禁用先前设置的用户即将离线报警信号。

67. 发明授权

US09563879B2 Providing accurate recipient lists by correlating tagged keywords to recipient lists 有权
标题翻译：通过将标记的关键字与收件人列表相关联来提供准确的收件人列表
公开(公告)号：US09563879B2
公开(公告)日：2017-02-07
申请号：US13166961
申请日：2011-06-23
申请人： Al Chakra , Gary Denner , Itzhack Goldberg , Mette F. Hammer , George Kyriacou , Patrick J. O'Sullivan
发明人： Al Chakra , Gary Denner , Itzhack Goldberg , Mette F. Hammer , George Kyriacou , Patrick J. O'Sullivan
IPC分类号： G06F17/30 , G06Q10/10 , H04L12/58 , H04M1/725
CPC分类号： G06Q10/107 , G06F17/30017 , G06F17/30749 , G06F17/30772 , G06F17/30879 , H04L51/04 , H04L51/16 , H04M1/72547
摘要： A method, system and computer program product for providing accurate recipients lists. Keywords (e.g., processor, monitor) in a document (e.g., electronic mail message) are identified. These keywords are tagged, where tagging refers to an index term assigned to a piece of information, such as these keywords. A list of recipients may be provided to be correlated with these tagged keywords. The list of recipients is associated with these tagged keywords thereby providing a predefined recipient list to be used when a subsequent document with these tagged keywords is identified. Furthermore, the user is provided an option to modify this recipient list when a subsequent document containing the tagged keywords associated with the recipient list is identified thereby ensuring an accurate recipient list is used.
摘要翻译：一种用于提供准确收件人列表的方法，系统和计算机程序产品。识别文档中的关键字（例如，处理器，监视器）（例如，电子邮件消息）。这些关键字被标记，其中标记是指分配给一条信息的索引术语，例如这些关键字。可以提供收件人列表以与这些标记的关键字相关联。收件人列表与这些标记的关键字相关联，从而提供了当具有这些标记关键字的后续文档被识别时要使用的预定义收件人列表。此外，当识别包含与接收者列表相关联的标记的关键字的后续文档时，向用户提供修改该收件人列表的选项，从而确保使用准确的接收者列表。

68. 发明授权

US09311286B2 Intelligent automatic expansion/contraction of abbreviations in text-based electronic communications 有权
标题翻译：智能自动扩展/缩小基于文本的电子通信中的缩写
公开(公告)号：US09311286B2
公开(公告)日：2016-04-12
申请号：US13357721
申请日：2012-01-25
申请人： Judith H. Bank , Erik S. Bryant , Gary Denner , Patrick J. O'Sullivan
发明人： Judith H. Bank , Erik S. Bryant , Gary Denner , Patrick J. O'Sullivan
IPC分类号： G06F17/00 , G06F17/22 , G06F17/24
CPC分类号： G06F17/2276 , G06F17/2264 , G06F17/24
摘要： A method for intelligently handling abbreviations in text-based electronic communications can begin with the compilation of abbreviation usage history data by an intelligent abbreviation handler component of a text-based electronic communications system. The abbreviation usage history data can indicate a presentation preference for abbreviation elements based upon past usage by the user. An abbreviation element can be an abbreviation, an acronym, or an initialism. The abbreviation element can be presented in a condensed format or an expanded format. Abbreviation elements can be identified in a received text-based electronic communication. The presentation preference of each identified abbreviation element can be intelligently determined for each recipient from the abbreviation usage history data. An abbreviation-adjusted text-based electronic communication can be created for each recipient using the received text-based electronic communication and the determined presentation preference. The abbreviation-adjusted text-based electronic communication can be conveyed to the recipient.
摘要翻译：用于智能地处理基于文本的电子通信中的缩写的方法可以从基于文本的电子通信系统的智能缩写处理器组件的缩写使用历史数据的编译开始。缩写使用历史数据可以基于用户的过去使用来指示缩写元素的呈现偏好。缩写元素可以是缩写，首字母缩略词或初始化。缩写元素可以以缩合格式或扩展格式呈现。可以在接收到的基于文本的电子通信中识别缩写元素。可以从缩写使用历史数据中为每个接收者智能地确定每个标识的缩写元素的呈现偏好。可以使用接收到的基于文本的电子通信和确定的呈现偏好来为每个接收者创建缩写调整的基于文本的电子通信。缩写调整后的基于文本的电子通信可以传达给接收者。

69. 发明授权

US09275372B2 Controlling active and passive participation in a thread of conversation 有权
标题翻译：控制主动和被动参与谈话的线索
公开(公告)号：US09275372B2
公开(公告)日：2016-03-01
申请号：US11538200
申请日：2006-10-03
申请人： Patrick J. O'Sullivan , Cynthia E. Barber-Mingo , Gary Denner , Cora Clerkin , Sonya Purcell
发明人： Patrick J. O'Sullivan , Cynthia E. Barber-Mingo , Gary Denner , Cora Clerkin , Sonya Purcell
IPC分类号： H04L12/58 , G06Q10/10 , H04L29/06
CPC分类号： G06Q10/107 , H04L51/04 , H04L51/14 , H04L65/4038
摘要： Embodiments of the present invention address deficiencies of the art in respect to instant messaging and persistent chats and provide a method, system and computer program product for controlling active and passive participation among participants in a thread of conversation in an instant messaging session or persistent chat. In one embodiment of the invention, a method for controlling active and passive participation among participants in a thread of conversation can be provided. The method can include creating a thread of conversation in a messaging system, adding participants to the thread, classifying the participants as one of either active or passive, and permitting only those participants classified as active participants to post to the thread while providing merely a view of the thread to the passive participants.
摘要翻译：本发明的实施例解决了现有技术在即时消息和持久聊天方面的不足之处，并且提供了一种方法，系统和计算机程序产品，用于控制即时消息传递会话或持久聊天中的会话线程中的参与者之间的主动和被动参与。在本发明的一个实施例中，可以提供用于控制会话线程中参与者之间的主动和被动参与的方法。该方法可以包括在消息收发系统中创建一个会话线程，向线程添加参与者，将参与者分类为主动或被动之一，并且仅允许分类为活动参与者的参与者发布到线程，同时仅提供视图的线程被动参与者。

70. 发明授权

US08892657B2 Motivating and demotivating message responses 有权
标题翻译：激发和消除消息响应
公开(公告)号：US08892657B2
公开(公告)日：2014-11-18
申请号：US11557556
申请日：2006-11-08
申请人： Patrick O'Sullivan , Gary Denner , Ruthie D. Lyle , Cynthia E. Barber-Mingo , Carol S. Zimmet
发明人： Patrick O'Sullivan , Gary Denner , Ruthie D. Lyle , Cynthia E. Barber-Mingo , Carol S. Zimmet
IPC分类号： G06F15/16 , G06Q10/10
CPC分类号： G06Q10/107
摘要： Embodiments of the present invention address deficiencies of the art in respect to message response management and provide a method, system and computer program product for motivating and de-motivating message responses. In one embodiment of the invention, a message reply motivation and de-motivation method can be provided. The method can include composing a message, addressing the message to at least one addressee, associating a reply preference specifying whether or not a recipient is to reply to the message, and forwarding the reply preference to the addressee. Upon receipt, the message can be displayed in a message viewer, and any reply preference for the message can be analyzed to determine if the reply preference specifies whether or not to reply to the message. Thereafter, the reply preference can be applied in the message viewer.
摘要翻译：本发明的实施例解决了关于消息响应管理的本领域的缺陷，并提供了用于激励和消除消息响应的方法，系统和计算机程序产品。在本发明的一个实施例中，可以提供消息回复动机和去激励方法。该方法可以包括撰写消息，将消息寻址到至少一个收件人，将指定接收者是否回复消息的回复偏好相关联，以及将回复优先级转发给收件人。在接收到消息可以显示在消息查看器中，并且可以分析消息的任何回复偏好以确定回复偏好是否指定是否回复该消息。此后，可以在消息查看器中应用回复偏好。

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