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41. 发明授权

US08363810B2 Method and system for aurally positioning voice signals in a contact center environment 有权
标题翻译：语音信号在联络中心环境中的方法和系统
公开(公告)号：US08363810B2
公开(公告)日：2013-01-29
申请号：US12555413
申请日：2009-09-08
申请人： John H. Yoakum , Tony McCormack , John Costello
发明人： John H. Yoakum , Tony McCormack , John Costello
IPC分类号： H04M3/42 , H04M1/00 , H04M3/00 , H04M5/00 , H04L12/16 , H04Q11/00
CPC分类号： H04M3/568 , H04M3/51
摘要： A contact center media server for aurally positioning participants of a contact center transaction at aural positions designated by a contact center agent. The media server includes a communications interface coupled to a controller and adapted to interface with a plurality of voice paths. Each of the voice paths is associated with one of a plurality of participants in a contact center transaction. A three-dimensional (3D) spatializer engine is coupled to the controller and can receive incoming voice signals received over voice paths and corresponding aural position data. The 3D spatializer engine processes the incoming voice signals and generates outgoing voice signals that include signal characteristics that aurally position the first outgoing voice signals at an aural position with respect to the contact center agent indicated by the aural position data.
摘要翻译：联络中心媒体服务器，用于在由联络中心代理指定的听觉位置上听觉地定位联络中心交易的参与者。媒体服务器包括耦合到控制器并且适于与多个语音路径进行接口的通信接口。每个语音路径与联络中心事务中的多个参与者之一相关联。三维（3D）空间化引擎耦合到控制器并且可以接收通过语音路径接收的传入语音信号和对应的听觉位置数据。 3D空间化引擎处理输入语音信号并产生输出语音信号，其包括将第一输出语音信号相对于由听觉位置数据指示的联络中心代理听觉位置听觉地定位的信号特征。

42. 发明申请

US20100162121A1 DYNAMIC CUSTOMIZATION OF A VIRTUAL WORLD 审中-公开
标题翻译：虚拟世界的动态自定义
公开(公告)号：US20100162121A1
公开(公告)日：2010-06-24
申请号：US12341871
申请日：2008-12-22
申请人： John H. Yoakum , Tony McCormack , Neil O'Connor
发明人： John H. Yoakum , Tony McCormack , Neil O'Connor
IPC分类号： G06F3/048
CPC分类号： A63F13/63 , A63F13/12 , A63F13/215 , A63F13/79 , A63F13/87 , A63F2300/1081 , A63F2300/572 , A63F2300/6009 , G06F3/16 , G06Q30/02 , G10L15/08 , G10L2015/025 , G10L2015/088
摘要： A method and apparatus of dynamically customizing a virtual world. A first user and a second user engage in a conversation with respect to a location in the virtual world. A speech processor monitors the conversation and detects that a sound made matches a key sound. The virtual world is altered to include a virtual world customization based on the key sound. The virtual world customization may also be based on user information associated with the user in the conversation that made the sound.
摘要翻译：动态定制虚拟世界的方法和装置。第一用户和第二用户参与关于虚拟世界中的位置的对话。语音处理器监视会话并检测到声音与键声音相匹配。虚拟世界被改变为包括基于关键声音的虚拟世界定制。虚拟世界定制也可以基于与发出声音的对话中的用户相关联的用户信息。

43. 发明申请

US20080037740A1 INTELLIGENT RING-BACK INDICATOR 审中-公开
标题翻译：智能反馈指示器
公开(公告)号：US20080037740A1
公开(公告)日：2008-02-14
申请号：US11463181
申请日：2006-08-08
申请人： John H. Yoakum , Steve J. McKinnon
发明人： John H. Yoakum , Steve J. McKinnon
IPC分类号： H04M15/06 , H04M1/56
CPC分类号： H04M15/00 , H04M3/42017
摘要： The present invention allows a called party to effectively control a ring-back indicator that is presented to callers for incoming calls. For a given called party, ring-back service rules are created to control selection of a ring-back indicator based on desired ring-back criteria. When a call is being presented to the called party, the ring-back service rules are used to select a ring-back indicator to provide to the caller based on the available ring-back criteria. The ring-back indicator may be selected from available ring-back indicators. Alternatively, selection of the ring-back indicator may involve dynamically creating the ring-back indicator based in part on the ring-back criteria or other information. As the ring-back criteria changes for different calls, the ring-back indicators provided to each call may change.
摘要翻译：本发明允许被叫方有效地控制呈现给呼叫者的呼入呼叫的回铃指示符。对于给定的被叫方，创建回铃服务规则以根据所需的回铃标准来控制回铃指示器的选择。当向被叫方呈现呼叫时，使用回铃服务规则来选择回铃指示符，以根据可用的回铃标准提供给呼叫者。可以从可用的回铃指示器中选择回铃指示符。或者，回铃指示器的选择可以包括基于回环标准或其他信息来动态地创建回铃指示符。随着不同呼叫的响铃标准变化，提供给每个呼叫的回铃指示可能会改变。

44. 发明授权

US07227937B1 Monitoring natural interaction for presence detection 有权
标题翻译：监测存在检测的自然相互作用
公开(公告)号：US07227937B1
公开(公告)日：2007-06-05
申请号：US10100703
申请日：2002-03-19
申请人： John H. Yoakum , Steve J. McKinnon , Samuel H. Christie, IV
发明人： John H. Yoakum , Steve J. McKinnon , Samuel H. Christie, IV
IPC分类号： H04M3/42 , H04M11/00 , H04M1/56
CPC分类号： H04L67/24 , H04L65/1006 , H04L67/14 , H04L67/142 , H04M3/42093 , H04M3/4211 , H04M3/42357 , H04M3/42365 , H04M7/1205 , H04M2203/2094 , H04M2242/30
摘要： The present invention provides a presence system capable of monitoring state information derived from a plurality of sources over any number of disparate networks. The sources of state information are devices, which are frequently used by a user throughout a normal day and configured to provide state information to the presence system. The sources monitor normal user interactions and automatically provide corresponding state information to the presence system without requiring the user to enter or otherwise provide information bearing on their status or availability. Based on a profile provided by the user, the presence system evaluates the state information from one or more sources to create presence information to deliver to subscribers. The state information bears on the presence or availability of the user and may take many forms. The presence information may range from complex analysis of state information from many devices to simply the states of selected devices.
摘要翻译：本发明提供一种能够监视通过任何数量的不同网络从多个源导出的状态信息的存在系统。状态信息的来源是在正常日常用户经常使用并被配置为向存在系统提供状态信息的设备。来源监视正常的用户交互，并自动向存在系统提供相应的状态信息，而不需要用户输入或以其他方式提供有关其状态或可用性的信息。基于由用户提供的简档，存在系统评估来自一个或多个源的状态信息以创建呈现信息以递送给订阅者。状态信息关于用户的存在或可用性，并且可以采取许多形式。存在信息可以从对来自许多设备的状态信息的复杂分析到简单地选择的设备的状态。

45. 发明授权

US06687251B1 Method and apparatus for distributed MTP Level 2 architecture 有权
标题翻译：分布式MTP 2级架构的方法和装置
公开(公告)号：US06687251B1
公开(公告)日：2004-02-03
申请号：US09456560
申请日：1999-12-08
申请人： Guy G. Mousseau , John H. Yoakum
发明人： Guy G. Mousseau , John H. Yoakum
IPC分类号： H04L1228
CPC分类号： H04M7/125 , H04L12/66 , H04M7/06 , H04Q3/0025
摘要： An apparatus and method for distributing the SS7 Message Transfer Part Level 2 (MTPL2) between a Media Gateway and a Signalling Gateway in a Voice over IP Switch is disclosed. The distribution of the MTP Level 2 stack allows data links in a fully associated SS7 network to be terminated on the Media Gateway and SS7 messages to be exchanged between the Media Gateway and the Signalling Gateway over an IP backbone.
摘要翻译：公开了一种用于在IP语音交换机中的媒体网关和信令网关之间分发SS7消息传送部分等级2（MTPL2）的装置和方法。 MTP 2级堆栈的分布允许在媒体网关上终止完全关联的SS7网络中的数据链路，并通过IP骨干网在媒体网关和信令网关之间交换SS7消息。

46. 发明授权

US06421674B1 Methods and systems for implementing a real-time, distributed, hierarchical database using a proxiable protocol 有权
标题翻译：使用可移植协议实现实时分布式分层数据库的方法和系统
公开(公告)号：US06421674B1
公开(公告)日：2002-07-16
申请号：US09504211
申请日：2000-02-15
申请人： John H. Yoakum , James E. Reaves , Paul D. Alluisi
发明人： John H. Yoakum , James E. Reaves , Paul D. Alluisi
IPC分类号： G06F1730
CPC分类号： H04L29/1216 , H04L29/06027 , H04L61/157 , H04L65/1006 , H04L65/103 , H04L65/104 , H04L67/28 , H04L67/2814 , H04L67/2842 , H04L67/2885 , H04L69/329 , H04M7/006 , H04Q3/0029
摘要： A system for implementing a real-time distributed, hierarchical database uses a proxiable protocol. The system includes a first proxy server for receiving a first proxiable protocol message from a first network element. The first proxy server performs a first database lookup based on information contained in the first message. If the first proxy server does not obtain the requested information, the first proxy server formulates a second proxiable protocol message and forwards the message to a second proxy server. A second proxy server receives the second message and performs a second database lookup based on information contained in the second message. The second proxy server sends the results from the second database lookup to the first proxy server and the first proxy server forwards the results to the database user.
摘要翻译：用于实现实时分布式分层数据库的系统使用可启动协议。该系统包括第一代理服务器，用于从第一网络元件接收第一可迁移协议消息。第一代理服务器基于第一消息中包含的信息执行第一数据库查找。如果第一代理服务器没有获得所请求的信息，则第一代理服务器制定第二可迁移协议消息并将该消息转发给第二代理服务器。第二代理服务器接收第二消息，并且基于第二消息中包含的信息执行第二数据库查找。第二代理服务器将结果从第二数据库查找发送到第一代理服务器，第一代理服务器将结果转发给数据库用户。

47. 发明授权

US10237082B2 System and method for multimodal interaction aids 有权
公开(公告)号：US10237082B2
公开(公告)日：2019-03-19
申请号：US13600817
申请日：2012-08-31
申请人： Doree Duncan Seligmann , Reinhard Klemm , John H. Yoakum
发明人： Doree Duncan Seligmann , Reinhard Klemm , John H. Yoakum
IPC分类号： H04L12/18
摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing multimodal interaction aids in multimedia events. The system presents a multimedia event to a participant which has limited access to the multimedia event, wherein the limited access prevents the participant from experiencing every mode of the multimedia event. The system also generates a cue associated with the multimedia event, wherein the cue is structured according to the limited access of the participant. The system then transmits the cue to a device associated with the participant.

48. 发明授权

US09736312B2 Method and system for controlling audio signals in multiple concurrent conference calls 有权
公开(公告)号：US09736312B2
公开(公告)日：2017-08-15
申请号：US12948140
申请日：2010-11-17
申请人： John H. Yoakum
发明人： John H. Yoakum
IPC分类号： H04M3/42 , H04M3/56 , H04L12/18 , H04L12/16 , H04Q11/00
CPC分类号： H04M3/568 , H04L12/1822 , H04M3/564 , H04M2250/62
摘要： A method and apparatus for controlling audio signals associated with a plurality of conferences. A user interface is displayed that depicts a first defined area and a second defined area. The first defined area is associated with a first conference and the second defined area is associated with a second conference. A first plurality of participant identifiers is displayed in association with the first defined area, and each of the plurality of participant identifiers corresponds to a different participant of a plurality of participants in the first conference. Aural position identifiers are determined for each participant associated with the first conference, and an aural position identifier is selected for the second conference. Audio signals are provided at aural positions identified by the aural position identifiers, enabling the user to correlate the voices of different participants with corresponding locations on the user interface, and to listen to multiple conferences simultaneously.

49. 发明授权

US09398403B2 Providing mobile device location as a proxy location for an access point in response to mobile device association with the access point, and related methods, devices, and systems 有权
标题翻译：提供移动设备位置作为响应于与接入点的移动设备关联的接入点的代理位置，以及相关方法，设备和系统
公开(公告)号：US09398403B2
公开(公告)日：2016-07-19
申请号：US13545314
申请日：2012-07-10
申请人： John H. Yoakum
发明人： John H. Yoakum
IPC分类号： H04W24/00 , H04W4/02
CPC分类号： H04W4/02
摘要： Providing mobile device location as a proxy location for an access point in response to mobile device association with the access point, and related methods, devices, and systems are disclosed. In one embodiment, a mobile device receives signals from a transmitter(s). Based on the received signals, the mobile device determines its current location. The mobile device also establishes an association with an access point device. In response to the association, the mobile device transmits to a location server an identification of the access point device and the current location of the mobile device as a proxy location for the access point device. In this manner, the location server may determine a location of the access point device while maintaining the privacy of user(s) of the mobile device(s). The location server may provide the access point device location to user device(s) to allow the user device(s) to determine its location.
摘要翻译：提供移动设备位置作为响应于与接入点的移动设备关联的接入点的代理位置，以及相关方法，设备和系统。在一个实施例中，移动设备从发射机接收信号。基于接收的信号，移动设备确定其当前位置。移动设备还建立与接入点设备的关联。响应于关联，移动设备向接入点服务器发送接入点设备的标识和移动设备的当前位置作为接入点设备的代理位置。以这种方式，位置服务器可以在维护移动设备的用户的隐私的同时确定接入点设备的位置。位置服务器可以向用户设备提供接入点设备位置，以允许用户设备确定其位置。

50. 发明授权

US08799983B2 Insight distribution 有权
标题翻译： Insight分发
公开(公告)号：US08799983B2
公开(公告)日：2014-08-05
申请号：US12125644
申请日：2008-05-22
申请人： John H. Yoakum
发明人： John H. Yoakum
IPC分类号： H04L29/06
CPC分类号： G06F21/6218 , G06F21/10
摘要： The present invention relates to using authorization information provided by an asserting agent to control insight-related interactions between a receiving agent and an insight agent. The insight may be information that relates to an entity with whom or a device with which the asserting agent is associated. Such insight is generally referred to as insight of the asserting agent. An insight source maintains the insight of the asserting agent, and the insight agent provides controlled access to the insight by the receiving agent through the insight-related interactions. For others to gain access to at least certain of the asserting agent's insight, the asserting agent must authorize the insight agent to provide the asserting agent's insight to the receiving agent. Upon obtaining the proper authorization, the insight agent will interact with the receiving agent and distribute the asserting agent's insight to the receiving agent.
摘要翻译：本发明涉及使用由断言代理提供的授权信息来控制接收代理和洞察代理之间的洞察相关的交互。洞察可以是与一个实体有关的信息，该实体与断言代理与之联系在一起的实体或设备。这种见解通常被称为对断言代理的洞察。洞察来源维护了断言代理人的洞察力，而洞察者代理通过与洞察相关的交互来提供受理代理人的洞察力的受控访问。对于其他人来说，访问至少某些断言代理人的洞察力，断言代理人必须授权洞察代理向接收代理提供断言代理的洞察力。在获得适当授权后，洞察代理将与接收代理进行交互，并将断言代理的洞察力分发给接收代理。

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