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    • 44. 发明授权
    • Problem reporting system based on user interface interactions
    • 基于用户界面交互的问题报告系统
    • US08332765B2
    • 2012-12-11
    • US12399802
    • 2009-03-06
    • Cenk ErganRaymond D. ParsonsPadma VaradharajanSathish K. ManivannanKeren Shushan
    • Cenk ErganRaymond D. ParsonsPadma VaradharajanSathish K. ManivannanKeren Shushan
    • G06F3/048G06F11/07
    • G06F11/0769G06F3/04895G06F9/451G06F11/0748
    • A system for reporting and analyzing problems encountered by computer users. The system includes a recording tool executing on a user computer to capture a sequence of user interactions in the context of a graphical user interface. When a problem or other stop event is encountered, the tool generates a report indicating user interactions leading to the stop event, including information such as the specific sequence of controls for specific programs accessed by the user. The report can be analyzed to identify a sequence of user interactions characteristic of a problem type, which in turn may be used to find a solution for a particular user's problem. The system may also include a server that receives and analyzes reports from multiple computer users to identify patterns of user interactions that characterize problem types. This information may be used for associating specific problems with future reports or to improve products.
    • 用于报告和分析计算机用户遇到的问题的系统。 该系统包括在用户计算机上执行以在图形用户界面的上下文中捕获一系列用户交互的记录工具。 当遇到问题或其他停止事件时,该工具将生成一个报告,指示用户交互导致停止事件,包括诸如用户访问的特定程序的特定控制顺序的信息。 可以分析报告以识别问题类型的用户交互特征序列,这又可以用于为特定用户的问题找到解决方案。 系统还可以包括接收和分析来自多个计算机用户的报告以识别表征问题类型的用户交互模式的服务器。 此信息可用于将具体问题与未来报告相关联或改进产品。
    • 48. 发明申请
    • EXTRACTING AND COLLECTING PLATFORM USE DATA
    • 提取和收集平台使用数据
    • US20100229157A1
    • 2010-09-09
    • US12399491
    • 2009-03-06
    • Cenk ErganJustin SteventonEric KochharUdayasimha ShivaswamyDouglas R. EarhartMicah Brodsky
    • Cenk ErganJustin SteventonEric KochharUdayasimha ShivaswamyDouglas R. EarhartMicah Brodsky
    • G06F9/44
    • G06F11/3476G06F11/0748G06F11/0778G06F11/3495G06F2201/86G06F2201/865
    • A system for reporting information about how selected components of an operating system are used by applications on a computing device. A manifest of components is provided from a management server to a computing device. The manifest specifies components of the operating system for which usage information is to be collected. The computing device surveys applications for calls to the components specified in the manifest. Surveys may be performed by static scanning and/or dynamic monitoring. In static scanning, application files are scanned for keyword strings specified in the manifest. Keyword string matches are recorded to a log file. In dynamic monitoring, calls from executing applications to components specified by the manifest are identified and logged. A report is generated from the log and sent to the management server. The management server then aggregates and analyzes reports from multiple computing devices to enable developers to assess how the components are being used.
    • 用于报告有关计算设备上的应用程序如何使用操作系统的选定组件的信息的系统。 从管理服务器向计算设备提供组件的清单。 清单指定要收集使用信息的操作系统的组件。 计算设备调查应用程序以调用清单中指定的组件。 调查可以通过静态扫描和/或动态监测进行。 在静态扫描中,应用程序文件将扫描清单中指定的关键字字符串。 关键字字符串匹配记录到日志文件中。 在动态监控中,识别并记录从执行应用程序到清单指定的组件的调用。 从日志生成报告并发送到管理服务器。 然后,管理服务器对来自多个计算设备的报告进行聚合和分析,以使开发人员能够评估组件的使用情况。
    • 49. 发明申请
    • PROBLEM REPORTING SYSTEM BASED ON USER INTERFACE INTERACTIONS
    • 基于用户界面交互的问题报告系统
    • US20100229112A1
    • 2010-09-09
    • US12399802
    • 2009-03-06
    • Cenk ErganRaymond D. ParsonsPadma VaradharajanSathish K. ManivannanKeren Shushan
    • Cenk ErganRaymond D. ParsonsPadma VaradharajanSathish K. ManivannanKeren Shushan
    • G06F3/048G06F11/07G06F17/30
    • G06F11/0769G06F3/04895G06F9/451G06F11/0748
    • A system for reporting and analyzing problems encountered by computer users. The system includes a recording tool executing on a user computer to capture a sequence of user interactions in the context of a graphical user interface. When a problem or other stop event is encountered, the tool generates a report indicating user interactions leading to the stop event, including information such as the specific sequence of controls for specific programs accessed by the user. The report can be analyzed to identify a sequence of user interactions characteristic of a problem type, which in turn may be used to find a solution for a particular user's problem. The system may also include a server that receives and analyzes reports from multiple computer users to identify patterns of user interactions that characterize problem types. This information may be used for associating specific problems with future reports or to provide information to software developers for improving their products.
    • 用于报告和分析计算机用户遇到的问题的系统。 该系统包括在用户计算机上执行以在图形用户界面的上下文中捕获一系列用户交互的记录工具。 当遇到问题或其他停止事件时,该工具将生成一个报告,指示用户交互导致停止事件,包括诸如用户访问的特定程序的特定控制顺序的信息。 可以分析报告以识别问题类型的用户交互特征序列,这又可以用于为特定用户的问题找到解决方案。 系统还可以包括接收和分析来自多个计算机用户的报告以识别表征问题类型的用户交互模式的服务器。 此信息可用于将具体问题与未来报告相关联,或向软件开发人员提供信息以改进其产品。
    • 50. 发明申请
    • METHODS AND MECHANISMS FOR PROACTIVE MEMORY MANAGEMENT
    • 主动记忆管理的方法与机制
    • US20100199043A1
    • 2010-08-05
    • US12759536
    • 2010-04-13
    • Stuart SechrestMichael R. FortinMehmet IyigunCenk Ergan
    • Stuart SechrestMichael R. FortinMehmet IyigunCenk Ergan
    • G06F12/00
    • G06F12/121G06F12/122
    • A proactive, resilient and self-tuning memory management system and method that result in actual and perceived performance improvements in memory management, by loading and maintaining data that is likely to be needed into memory, before the data is actually needed. The system includes mechanisms directed towards historical memory usage monitoring, memory usage analysis, refreshing memory with highly-valued (e.g., highly utilized) pages, I/O pre-fetching efficiency, and aggressive disk management. Based on the memory usage information, pages are prioritized with relative values, and mechanisms work to pre-fetch and/or maintain the more valuable pages in memory. Pages are pre-fetched and maintained in a prioritized standby page set that includes a number of subsets, by which more valuable pages remain in memory over less valuable pages. Valuable data that is paged out may be automatically brought back, in a resilient manner. Benefits include significantly reducing or even eliminating disk I/O due to memory page faults.
    • 一种主动,有弹性和自调整的内存管理系统和方法,在实际需要数据之前,通过在可能需要的内存中加载和维护数据,从而实现内存管理的实际和可察觉的性能改进。 该系统包括针对历史存储器使用监视,存储器使用分析,具有高价值(例如,高度利用)页面的刷新存储器,I / O预取效率和激进磁盘管理的机制。 基于内存使用信息,页面将以相对值为优先级,并且机制可以预先获取和/或维护内存中更有价值的页面。 页面被预先抓取并维护在优先级备用页面集中,其包括多个子集,通过这些子集,更有价值的页面保留在不太有价值的页面上的内存中。 可以以弹性方式自动带回分页的宝贵数据。 优点包括显着减少或甚至消除由于内存页错误导致的磁盘I / O。