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    • 31. 发明授权
    • Automatic threshold squelch
    • 自动门限静噪
    • US4411021A
    • 1983-10-18
    • US287335
    • 1981-07-27
    • John H. Yoakum
    • John H. Yoakum
    • H03G3/34H03G11/04H04B1/10
    • H03G11/04H03G3/344
    • An automatic threshold squelch circuit, responsive to noise signals from the receiver demodulator, having automatic means for setting the squelch level. A noise detector is coupled to the demodulator and to a comparator and sample and hold circuit such that a predetermined portion of the detected noise signal level is stored in the sample and hold circuit when no signal is being received. The stored noise level is then compared to the detected noise signal from the noise detector and a mute signal is generated in response to the detected noise level exceeding the stored signal level.
    • 响应于来自接收机解调器的噪声信号的自动阈值静噪电路具有用于设置静噪电平的自动装置。 噪声检测器耦合到解调器和比较器和采样和保持电路,使得当没有接收到信号时,检测到的噪声信号电平的预定部分被存储在采样和保持电路中。 然后将所存储的噪声电平与来自噪声检测器的检测到的噪声信号进行比较,并且响应于检测到的噪声电平超过存储的信号电平而产生静音信号。
    • 32. 发明授权
    • Methods, systems, and computer-readable media for self-maintaining interactive communications privileges governing interactive communications with entities outside a domain
    • 用于自我维护交互式通信权限的方法,系统和计算机可读介质,用于管理与领域外的实体的交互式通信
    • US09264534B2
    • 2016-02-16
    • US13275951
    • 2011-10-18
    • John H. YoakumVenkatesh Krishnaswamy
    • John H. YoakumVenkatesh Krishnaswamy
    • G06F15/177H04L9/32H04M3/42H04L12/00H04L12/58H04L29/06H04M7/00
    • H04M3/42H04L12/00H04L51/12H04L69/24H04M3/42136H04M7/006
    • Methods, systems, and computer-readable media for self-maintaining interactive communications privileges governing interactive communications with entities outside a domain are disclosed. The interactive communications privileges can be used to process interactive communications requests between entities inside a domain and entities outside the domain. Currently configured interactive communications privileges configured for an entity outside a domain may no longer be desired, reliable, or valid with the current capabilities of the entity outside the domain. In this regard, embodiments disclosed herein involve self-maintaining interactive communications privileges configured for entities outside a domain. Review of interactive communications privileges configured for entities outside a domain can be performed to determine if those interactive communications configurations should be maintained, in whole or part, or not maintained. In this manner, the burden and complexity of maintaining interactive communications privileges for entities outside the domain on a domain administrator or other administrator may be reduced or alleviated.
    • 公开了用于自我维护的交互式通信权限的方法,系统和计算机可读介质,其控制与领域外的实体的交互式通信。 交互式通信权限可用于处理域内实体和域之外的实体之间的交互式通信请求。 为域外的实体配置的当前配置的交互式通信权限可能不再需要,可靠或有效,与域外实体的当前功能有关。 在这方面,本文公开的实施例涉及为域外的实体配置的自维护交互式通信特权。 可以执行为域外的实体配置的交互式通信特权的审查,以确定是否应保持这些交互式通信配置的全部或部分或不被维护。 以这种方式,可以减少或减轻对域管理员或其他管理员之外的实体外部维护交互式通信特权的负担和复杂性。
    • 33. 发明授权
    • Methods, systems, and computer-readable media for exception handling of interactive communications privileges governing interactive communications with entities outside a domain
    • 用于异常处理交互式通信权限的方法,系统和计算机可读介质,用于管理与领域外的实体的交互式通信
    • US08966589B2
    • 2015-02-24
    • US13216892
    • 2011-08-24
    • John H. Yoakum
    • John H. Yoakum
    • G06F21/00H04L9/32H04L29/06
    • H04L63/0236H04L63/102
    • Methods, systems, and computer-readable media for exception handling of interactive communications privileges governing interactive communications with entities outside a domain are disclosed. The interactive communications privileges may have been learned through domain administrator configuration or may have been self-learned without domain administrator input. The interactive communications privileges can be used to process interactive communications requests between entities inside a domain and entities outside the domain. Exceptions to the interactive communications privileges can be requested by user entities inside the domain for interactive communications with entities outside the domain. In this manner, if the interactive communications privileges are not sufficient according to user entities inside the domain, the user entities inside the domain can request exceptions for other interactive communications privileges with entities outside the domain. Approved exception requests can also be configured as part of the interactive communications privileges for interactive communications with entities outside the domain.
    • 公开了用于异常处理与领域外的实体的交互式通信的交互式通信权限的方法,系统和计算机可读介质。 交互式通信权限可能已经通过域管理员配置学习,或者可能是自学习而没有域管理员输入。 交互式通信权限可用于处理域内实体和域之外的实体之间的交互式通信请求。 交互式通信权限的异常可以由域内的用户实体请求,以便与域之外的实体进行交互式通信。 以这种方式,如果交互式通信权限根据域内的用户实体不足,则域内的用户实体可以向域外的实体请求与其他交互式通信权限的异常。 批准的异常请求也可以配置为与域外的实体的交互式通信的交互式通信权限的一部分。
    • 34. 发明申请
    • ACTIVITY-AWARE INTELLIGENT ALERTING AND DELIVERY OF ELECTRONIC SHORT MESSAGES, AND RELATED METHODS, APPARATUSES, AND COMPUTER-READABLE MEDIA
    • 电子短信智能警报和相关方法,设备和计算机可读介质的活动性知识
    • US20140141818A1
    • 2014-05-22
    • US13683127
    • 2012-11-21
    • John H. Yoakum
    • John H. Yoakum
    • H04W4/14
    • H04W4/14H04L12/1895H04L51/26
    • Activity-aware intelligent alerting and delivery of electronic short messages, and related methods, apparatuses, and computer-readable media are also disclosed. In one embodiment, a method for providing intelligent alerting and delivery of an electronic short message comprises receiving an electronic short message directed to a recipient device of a recipient and originating from a sender device of a sender, and determining an interruption indicator that indicates a recipient activity priority relative to a delivery priority of the electronic short message. The method also comprises automatically generating one or more alerting parameters and one or more delivery parameters based on the interruption indicator, and delivering the electronic short message to the recipient device based on the one or more alerting parameters and the one or more delivery parameters. In this manner, unnecessary interruption of the recipient may be minimized while assuring timely delivery of important electronic short messages.
    • 还公开了活动感知的智能报警和电子短消息的传递,以及相关方法,设备和计算机可读介质。 在一个实施例中,一种用于提供电子短消息的智能警报和传送的方法包括:接收指向接收者的接收者设备的电子短消息,并从发送者的发送者设备发送,并且确定指示接收者的中断指示符 相对于电子短信的传送优先级的活动优先级。 该方法还包括基于中断指示器自动生成一个或多个警报参数和一个或多个传送参数,以及基于一个或多个警报参数和一个或多个传送参数将电子短消息传送到接收者设备。 以这种方式,可以最小化接收者的不必要的中断,同时确保重要的电子短消息的及时传递。
    • 36. 发明申请
    • METHODS, APPARATUSES, AND COMPUTER-READABLE MEDIA FOR PROVIDING AVAILABILITY METAPHOR(S) REPRESENTING COMMUNICATIONS AVAILABILITY IN AN INTERACTIVE MAP
    • 用于提供可用性表的方法,装置和计算机可读介质(S)表示交互地图中的通信可用性
    • US20130145293A1
    • 2013-06-06
    • US13308835
    • 2011-12-01
    • John H. YoakumPhilip Edholm
    • John H. YoakumPhilip Edholm
    • G06F3/048
    • G06Q10/00
    • Methods, apparatuses, and computer-readable media for providing at least one availability metaphor representing communications availability of at least one entity in an interactive map are disclosed. In one embodiment, a request to provide a map comprising at least one availability metaphor representing an availability state of an entity for communications may be received. For the at least one availability metaphor, an availability state of the entity associated with the at least one availability metaphor may be determined. A modified instance of the map comprised of the at least one availability metaphor may be generated based on the determined availability state of the entity associated with the at least one availability metaphor. The at least one availability metaphor of the modified instance of the map may represent the availability state of the associated entity. The modified instance of the map may be transmitted for rendering.
    • 公开了用于提供表示交互式地图中至少一个实体的通信可用性的至少一个可用性隐喻的方法,装置和计算机可读介质。 在一个实施例中,可以接收提供包括表示用于通信的实体的可用性状态的至少一个可用性隐喻的映射的请求。 对于至少一个可用性隐喻,可以确定与至少一个可用性隐喻相关联的实体的可用性状态。 可以基于与所述至少一个可用性隐喻相关联的实体的所确定的可用性状态来生成包括所述至少一个可用性隐喻的所述映射的修改实例。 映射的修改实例的至少一个可用性比喻可以表示相关实体的可用性状态。 可以传送地图的修改实例以进行渲染。
    • 37. 发明授权
    • Method and system for aurally positioning voice signals in a contact center environment
    • 语音信号在联络中心环境中的方法和系统
    • US08363810B2
    • 2013-01-29
    • US12555413
    • 2009-09-08
    • John H. YoakumTony McCormackJohn Costello
    • John H. YoakumTony McCormackJohn Costello
    • H04M3/42H04M1/00H04M3/00H04M5/00H04L12/16H04Q11/00
    • H04M3/568H04M3/51
    • A contact center media server for aurally positioning participants of a contact center transaction at aural positions designated by a contact center agent. The media server includes a communications interface coupled to a controller and adapted to interface with a plurality of voice paths. Each of the voice paths is associated with one of a plurality of participants in a contact center transaction. A three-dimensional (3D) spatializer engine is coupled to the controller and can receive incoming voice signals received over voice paths and corresponding aural position data. The 3D spatializer engine processes the incoming voice signals and generates outgoing voice signals that include signal characteristics that aurally position the first outgoing voice signals at an aural position with respect to the contact center agent indicated by the aural position data.
    • 联络中心媒体服务器,用于在由联络中心代理指定的听觉位置上听觉地定位联络中心交易的参与者。 媒体服务器包括耦合到控制器并且适于与多个语音路径进行接口的通信接口。 每个语音路径与联络中心事务中的多个参与者之一相关联。 三维(3D)空间化引擎耦合到控制器并且可以接收通过语音路径接收的传入语音信号和对应的听觉位置数据。 3D空间化引擎处理输入语音信号并产生输出语音信号,其包括将第一输出语音信号相对于由听觉位置数据指示的联络中心代理听觉位置听觉地定位的信号特征。
    • 39. 发明授权
    • Selective forwarding of damaged packets
    • 选择性转发损坏的数据包
    • US07573872B2
    • 2009-08-11
    • US10676398
    • 2003-10-01
    • John H. YoakumPhilip EdholmFrancois Audet
    • John H. YoakumPhilip EdholmFrancois Audet
    • H04L12/28
    • H04L65/605H04L29/06027H04L45/00H04L45/22H04L45/306H04L47/10H04L47/2416H04L47/32H04L65/80
    • The present invention facilitates the forwarding of damaged packets, when the packets are carrying a certain type of content such as streaming media or other time-sensitive information where data integrity is less important than timely delivery. Once a packet is received, a determination is made as to whether the packet has been damaged. If the packet is damaged, an attempt is made to determine the type of content being carried by the packet and then a decision is made as to whether to forward the packet toward its destination or discard the packet, based on the type of content and potentially the integrity of the packet. Once a damaged packet has been discovered and a decision has been made to route the packet toward the destination terminal, the packet may be forwarded along a normal path or sent over an alternative path that is better suited for handling damaged packets.
    • 当数据包携带某种类型的内容(例如流媒体或其他数据完整性比及时传送不太重要的其他时间敏感信息)时,本发明便于转发损坏的分组。 一旦接收到分组,就确定分组是否已被损坏。 如果分组被损坏,则尝试确定分组承载的内容的类型,然后根据内容的类型和潜在的方式决定是否将数据包转发到其目的地或丢弃该分组 数据包的完整性。 一旦已经发现损坏的分组并且已经做出将分组路由到目的地终端的决定,则分组可以沿着正常路径转发或者通过更适合于处理损坏分组的备选路径发送。
    • 40. 发明申请
    • INTELLIGENT RING-BACK INDICATOR
    • 智能反馈指示器
    • US20080037740A1
    • 2008-02-14
    • US11463181
    • 2006-08-08
    • John H. YoakumSteve J. McKinnon
    • John H. YoakumSteve J. McKinnon
    • H04M15/06H04M1/56
    • H04M15/00H04M3/42017
    • The present invention allows a called party to effectively control a ring-back indicator that is presented to callers for incoming calls. For a given called party, ring-back service rules are created to control selection of a ring-back indicator based on desired ring-back criteria. When a call is being presented to the called party, the ring-back service rules are used to select a ring-back indicator to provide to the caller based on the available ring-back criteria. The ring-back indicator may be selected from available ring-back indicators. Alternatively, selection of the ring-back indicator may involve dynamically creating the ring-back indicator based in part on the ring-back criteria or other information. As the ring-back criteria changes for different calls, the ring-back indicators provided to each call may change.
    • 本发明允许被叫方有效地控制呈现给呼叫者的呼入呼叫的回铃指示符。 对于给定的被叫方,创建回铃服务规则以根据所需的回铃标准来控制回铃指示器的选择。 当向被叫方呈现呼叫时,使用回铃服务规则来选择回铃指示符,以根据可用的回铃标准提供给呼叫者。 可以从可用的回铃指示器中选择回铃指示符。 或者,回铃指示器的选择可以包括基于回环标准或其他信息来动态地创建回铃指示符。 随着不同呼叫的响铃标准变化,提供给每个呼叫的回铃指示可能会改变。