会员体验
专利管家(专利管理)
工作空间(专利管理)
风险监控(情报监控)
数据分析(专利分析)
侵权分析(诉讼无效)
联系我们
交流群
官方交流:
QQ群: 891211   
微信请扫码    >>>
现在联系顾问~
热词
    • 26. 发明授权
    • Customer feedback measurement in public places utilizing speech recognition technology
    • 利用语音识别技术在公共场所进行客户反馈测量
    • US08635237B2
    • 2014-01-21
    • US12496851
    • 2009-07-02
    • Ravi P. BansalMike V. MaciasSaidas T. KottawarSalil P. GandhiSandip D. Mahajan
    • Ravi P. BansalMike V. MaciasSaidas T. KottawarSalil P. GandhiSandip D. Mahajan
    • G06F7/00
    • G10L15/02G06F17/30864G10L15/10
    • A method, a system and a computer program product for enabling a customer response speech recognition unit to dynamically receive customer feedback. The customer response speech recognition unit is positioned at a customer location. The speech recognition unit is automatically initialized when one or more spoken words are detected. The response statements of customers are dynamically received by the customer response speech recognition unit at the customer location, in real time. The customer response speech recognition unit determines when the one or more spoken words of the customer response statement are associated with a score in a database. An analysis of the words is performed to generate a score that reflects the evaluation of the subject by the customer. The score is dynamically updated as new evaluations are received, and the score is displayed within graphical user interface (GUI) to be viewed by one or more potential customers.
    • 一种用于使客户响应语音识别单元能够动态地接收客户反馈的方法,系统和计算机程序产品。 客户响应语音识别单元位于客户位置。 当检测到一个或多个口语时,语音识别单元被自动初始化。 客户的响应声明由客户响应语音识别单元在客户位置实时动态接收。 客户响应语音识别单元确定客户响应语句的一个或多个口语与数据库中的得分相关联。 执行词的分析以产生反映客户对主题的评估的分数。 当接收到新的评估时,分数被动态地更新,并且分数显示在图形用户界面(GUI)内,以被一个或多个潜在客户观看。