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    • 24. 发明授权
    • Information processing apparatus and information processing method
    • US11245647B2
    • 2022-02-08
    • US16583615
    • 2019-09-26
    • Kazuaki Nakamura
    • Kazuaki Nakamura
    • H04L12/58
    • An information processing apparatus communicable with a first terminal device is configured to transmit a message in response to receiving an inquiry. The information processing apparatus includes: reference information referenced when responding to the inquiry received from the first terminal device, which includes at least one set of a question item and a response corresponding to the question item; and history information including inquiries received from the first terminal device and messages that are transmitted or received with respect to the received inquiries. The information processing apparatus opens a first screen displaying information in the history information, receives an operation of selecting change target information from the information displayed on the first screen, opens a second screen for updating the reference information corresponding to the selected change target information, and receives an updating operation for updating the reference information corresponding to the selected change target information through the second screen.