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    • 21. 发明授权
    • Systems and methods for customer relationship evaluation and resource allocation
    • 用于客户关系评估和资源分配的系统和方法
    • US08311874B2
    • 2012-11-13
    • US11244707
    • 2005-10-06
    • Atul Kumar GuptaGautam Samanta
    • Atul Kumar GuptaGautam Samanta
    • G06Q10/00G06Q30/00
    • G06Q10/06G06Q10/0637G06Q10/06393G06Q30/0203G06Q30/0205
    • Customer relationships, particularly in a business-to-business environment, are evaluated and enhanced by generating actionable inferences through the measurement and analysis of both customer satisfaction and customer importance. Customer satisfaction information is captured from both an internal channel comprising key internal customer contacts or boundary employees, as well as an external channel comprising representatives from a plurality of identified respondent profile groups. Customer Importance is also considered in the overall analysis and interpretation of the customer satisfaction. By incorporating all the internally reported customer satisfaction, the externally obtained satisfaction figures and the customer importance scores, a framework is provided for the analysis of various relationships which can help to identify relationships that are in critical need of attention, isolate critical areas of improvement, and identify trends across various respondent profiles and lifecycle phases in a manner that optimizes the use of vendor organizational resources.
    • 通过测量和分析客户满意度和客户重要性,通过产生可操作的推论来评估和增强客户关系,特别是企业对企业环境。 从包括关键内部客户联系人或边界雇员的内部渠道以及包括来自多个识别的受访者简档组的代表的外部渠道捕获客户满意度信息。 在客户满意度的整体分析和解释中也考虑到客户的重要性。 通过纳入所有内部报告的客户满意度,外部获得的满意度数据和客户重要度分数,提供了一个框架,用于分析各种关系,可以帮助确定关键需要关注的关系,隔离关键的改进领域, 并以优化供应商组织资源的使用的方式来识别各种受访者概况和生命周期阶段的趋势。
    • 22. 发明授权
    • Efficient continuous flow irrigation system
    • 高效连续流灌系统
    • US08226549B2
    • 2012-07-24
    • US11871051
    • 2007-10-11
    • Alka KumarAtul Kumar
    • Alka KumarAtul Kumar
    • A61B1/12
    • A61B1/015A61B1/00068A61B1/00071A61M1/0058A61M3/0258
    • A continuous flow irrigation endoscope and a continuous flow irrigation fluid management system, both designed to be compatible to each other and meant to function as a single system. The endoscope and the fluid management system are synergistic to each other such that both enhance the efficiency of each other. The system allows a body tissue cavity to be distended by continuous flow irrigation so that the detached tissue pieces and waste fluid present inside a body tissue cavity are continuously automatically evacuated from the tissue cavity without causing the cavity to collapse at any stage and without the need of withdrawing the endoscope or a part of the endoscope from the tissue cavity.
    • 连续流动灌溉内窥镜和连续流动灌溉流体管理系统,其被设计为彼此兼容并且意图用作单个系统。 内窥镜和流体管理系统彼此协同,从而提高彼此的效率。 该系统允许通过连续流动灌洗来扩张身体组织腔,使得存在于身体组织腔内的分离的组织片和废液不断地从组织腔排出,而不会导致腔在任何阶段崩溃,而不需要 从组织腔抽出内窥镜或内窥镜的一部分。
    • 24. 发明授权
    • Method and materials for bonding electrodes to interconnect layers in solid oxide fuel cell stacks
    • 用于将电极连接到固体氧化物燃料电池堆中的互连层的方法和材料
    • US07645535B2
    • 2010-01-12
    • US11271946
    • 2005-11-14
    • Timothy Joseph RehgJie GuanKurtis C. MontgomeryAtul Kumar VermaGregory Robert Lear
    • Timothy Joseph RehgJie GuanKurtis C. MontgomeryAtul Kumar VermaGregory Robert Lear
    • H01M8/12H01M8/10H01M2/00H01M2/02C04B35/64
    • H01M8/2404C04B37/005C04B37/006C04B37/025C04B37/026C04B2237/04C04B2237/06C04B2237/066C04B2237/123C04B2237/124C04B2237/125H01M8/0228H01M8/028H01M8/0286H01M8/0297H01M8/2425H01M2008/1293
    • A method and related bonding compositions for use in assembling a solid oxide fuel cell (“SOFC”) stack having thermally and chemically stable and electrically conductive bonds between alternating fuel cells and interconnect components in the stack. The improved method and materials allow for the assembly of solid oxide fuel cells having a stronger and more reliable bond with good electrical contact in situ between the SOFC interconnect layers (plates) and the electrodes. The bonding materials and method according to the invention provide good electrical performance while maintaining the mechanical and electrical integrity of SOFC stacks without requiring excessive mechanical compression of the stack as exemplified by prior art systems. The preferred bonding agents comprise a primary phase that provides the electrical conduction path during fuel cell operation, as well as the mechanical strength necessary to insure a reliable connection between the interconnect and the relevant anode or cathode surfaces of the fuel cell. Secondary phases can be added in small amounts to the primary phase to improve adhesion. An exemplary method according to the invention also contemplates various different steps for pre-treating the surfaces of the interconnect plates and electrodes to improve their surface bonding properties.
    • 一种用于组装固体氧化物燃料电池(“SOFC”)堆叠的方法和相关的粘合组合物,其在交替的燃料电池和叠层中的互连部件之间具有热和化学稳定且导电的结合。 改进的方法和材料允许组装固体氧化物燃料电池,其具有更强和更可靠的结合,在SOFC互连层(板)和电极之间原位具有良好的电接触。 根据本发明的接合材料和方法提供良好的电性能,同时保持SOFC堆叠的机械和电气完整性,而不需要堆叠的过度机械压缩,如现有技术系统所示。 优选的粘合剂包括在燃料电池操作期间提供导电路径的主相以及确保在互连和燃料电池的相关阳极或阴极表面之间的可靠连接所必需的机械强度。 次相可以少量添加到主相以改善粘附性。 根据本发明的示例性方法还考虑了用于预处理互连板和电极的表面以改善其表面粘合性质的各种不同步骤。
    • 28. 发明申请
    • Method of encapsulating an organic light-emitting device
    • 封装有机发光装置的方法
    • US20070105473A1
    • 2007-05-10
    • US11271410
    • 2005-11-09
    • Chung LeeAtul KumarChieh Chen
    • Chung LeeAtul KumarChieh Chen
    • H05B33/10H01L51/56
    • H01L51/5256Y10T428/1082Y10T428/2852
    • A method of encapsulating an organic light-emitting device is disclosed, wherein the device includes a light-emitting portion and an electrical contact portion, the method including forming a polymer layer over the light-emitting portion and the electrical contact portion of the device; forming a separation in the polymer layer between a portion of the polymer layer disposed over the light-emitting portion of the device and a portion of the polymer layer disposed over the electrical contact portion of the device; adhering a film removal structure to the portion of the polymer layer disposed over the electrical contact portion of the device; and removing the film removal structure, thereby causing the removal of the portion of the polymer layer disposed over the electrical contact portion of the device.
    • 公开了一种封装有机发光器件的方法,其中该器件包括发光部分和电接触部分,该方法包括在器件的发光部分和电接触部分上形成聚合物层; 在所述聚合物层的设置在所述器件的发光部分之上的部分和设置在所述器件的电接触部分之上的聚合物层的一部分之间的聚合物层中形成分离; 将膜去除结构粘附到设置在所述器件的电接触部分上方的聚合物层的部分; 并去除膜去除结构,从而导致去除设置在器件的电接触部分上的聚合物层的部分。