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    • 92. 发明授权
    • Information storage and retrieval device
    • 信息存储和检索设备
    • US06697218B2
    • 2004-02-24
    • US10384567
    • 2003-03-11
    • Takeshi YoshidaHiroshi NishidaKenji TomidaShozo Saegusa
    • Takeshi YoshidaHiroshi NishidaKenji TomidaShozo Saegusa
    • G11B3314
    • G11B33/08G11B33/14
    • Shock-absorbing material made from a mixture of solid particles and viscous elastic material is arranged at the periphery of an information storage and retrieval device. When an external shock is applied to the device, the shock-absorbing material is greatly deformed and dissipates the shock energy by inner friction sufficiently to prevent damage to the inner mechanism of the device. The deformed shock-absorbing material can be restored to the original shape so that it is repeatedly usable. Furthermore, by comparing the deformed shape and the quick reference table provided with the device, the amount shock acceleration can be roughly determined. The device conforms to one of a series of dimensional standards for information storage and retrieval devices.
    • 由固体颗粒和粘性弹性材料的混合物制成的缓震材料设置在信息存储和取回装置的周围。 当对设备施加外部冲击时,吸震材料大大变形,并通过内部摩擦充分消散冲击能量,以防止损坏设备的内部机构。 变形的减震材料可以恢复到原始形状,使其可重复使用。 此外,通过比较变形形状和设置有快速参考表,可以粗略地确定冲击加速度。 该设备符合信息存储和检索设备的一系列尺寸标准之一。
    • 93. 发明授权
    • Customer support system
    • 客户支持系统
    • US06564227B2
    • 2003-05-13
    • US09749083
    • 2000-12-27
    • Yutaka SakakibaraHiroshi Nishida
    • Yutaka SakakibaraHiroshi Nishida
    • G06F1730
    • G06F11/2294G06F11/0709G06F11/0733G06F11/0748H04M3/2227H04M3/30H04M3/36Y10S707/99943Y10S707/99944Y10S707/99945Y10S707/99948
    • A customer support system uses information concerning device located at customer and supports the customer. A customer support center collects customer information using a communication line, and stores or transferring the information. Customer information systems connected with the customer support center via a communication line, use the information of the customer support center, and support the customer. The customer support center comprises a collector for collecting and distributing usage information and quality information of the device, and a memory storing the usage information and quality information of the device as it is or after modifying it. The customer information systems use the usage information and quality information of the device collected by the customer support center, and support the customers.
    • 客户支持系统使用有关位于客户的设备的信息,并支持客户。 客户支持中心使用通信线路收集客户信息,并存储或传输信息。 通过通信线路与客户支持中心相连的客户信息系统,使用客户支持中心的信息,并支持客户。 客户支持中心包括用于收集和分发设备的使用信息和质量信息的收集器,以及存储存储设备的使用信息和质量信息的存储器,或者在对其进行修改之后。 客户信息系统使用客户支持中心收集的设备的使用信息和质量信息,并支持客户。