基本信息:
- 专利标题： SYSTEMS AND METHODS FOR RECORDING IN A CUSTOMER CENTER ENVIRONMENT
- 专利标题（中）：用于在客户中心环境中记录的系统和方法
- 申请号：PCT/US2007079791 申请日：2007-09-27
- 公开(公告)号：WO2008042730A2 公开(公告)日：2008-04-10
- 发明人： BARNES ROBERT JOHN , WILLIAMS JAMIE RICHARD , CALAHAN MARC , DONG THOMAS Z
- 申请人： VERINT SYSTEMS INC , BARNES ROBERT JOHN , WILLIAMS JAMIE RICHARD , CALAHAN MARC , DONG THOMAS Z
- 专利权人： VERINT SYSTEMS INC,BARNES ROBERT JOHN,WILLIAMS JAMIE RICHARD,CALAHAN MARC,DONG THOMAS Z
- 当前专利权人： VERINT SYSTEMS INC,BARNES ROBERT JOHN,WILLIAMS JAMIE RICHARD,CALAHAN MARC,DONG THOMAS Z
- 优先权： US52994706 2006-09-29; US69298307 2007-03-29
- 主分类号： H04L12/66
- IPC分类号： H04L12/66
摘要：
Systems and methods for recording in a customer center environment are provided. In this regard, a representative method comprises: receiving data related to a communication; communicating with a recording system to determine the processing capabilities of the recording system; determining whether to adjust packet size of the data based on the processing capabilities of the recording system; responsive to determining that the packet size is to be adjusted, adjusting the packet size of the data based on the processing capabilities of the recording system; and transmitting the data with the adjusted packet size to the recording system.
摘要（中）：
提供了在客户中心环境中记录的系统和方法。 就此而言，代表性方法包括：接收与通信有关的数据; 与记录系统通信以确定记录系统的处理能力; 基于记录系统的处理能力确定是否调整数据的分组大小; 响应于确定分组大小将被调整，基于记录系统的处理能力来调整数据的分组大小; 并且将具有调整后的分组大小的数据发送到记录系统。
IPC结构图谱:
| H | 电学 |
| --H04 | 电通信技术 |
| ----H04L | 数字信息的传输，例如电报通信 |
| ------H04L12/00 | 数据开关网络 |
| --------H04L12/66 | .用于在不同类型的交换系统网络之间连接的装置，例如网关 |