基本信息:
- 专利标题： Method for Analysing an Interactive Voice Response System
- 专利标题（中）：分析交互式语音应答系统的方法
- 申请号：US12345200 申请日：2008-12-29
- 公开(公告)号：US20100166158A1 公开(公告)日：2010-07-01
- 发明人： John Costello , Tony McCormack , John Yoakum
- 申请人： John Costello , Tony McCormack , John Yoakum
- 申请人地址： CA St. Laurent
- 专利权人： Nortel Networks Limited
- 当前专利权人： Nortel Networks Limited
- 当前专利权人地址： CA St. Laurent
- 主分类号： H04M1/64
- IPC分类号： H04M1/64
摘要：
Methods for analysing an interactive voice response (IVR) system are disclosed. In the methods, prompts are issued from the IVR system and user input made in response to the prompts from the IVR system is received. One method involves displaying the prompts issued by the IVR system to an operator; and receiving input data from the operator, the data defining whether any change to the IVR system is recommended and/or any recommended changes to the IVR system. Another method involves detecting the occurrence of an unexpected event by comparing the user input against a predefined set of rules, each rule being associated with one or more of the unexpected events; and taking a predefined action in response to the detection of one or more of the unexpected events.
摘要（中）：
公开了用于分析交互式语音响应（IVR）系统的方法。 在该方法中，从IVR系统发出提示，并接收到响应于IVR系统提示的用户输入。 一种方法是将IVR系统发出的提示显示给运营商; 并且从操作者接收输入数据，数据定义是否推荐IVR系统的任何改变和/或对IVR系统的任何推荐的改变。 另一种方法包括通过将用户输入与预定义的一组规则进行比较来检测意外事件的发生，每个规则与一个或多个意外事件相关联; 并且响应于一个或多个意外事件的检测而采取预定义的动作。
公开/授权文献:
- US08934618B2 Method for analysing an interactive voice response system 公开/授权日：2015-01-13
IPC结构图谱:
| H | 电学 |
| --H04 | 电通信技术 |
| ----H04M | 电话通信 |
| ------H04M1/00 | 分局设备，例如用户使用的 |
| --------H04M1/64 | .应答呼叫的自动装置；用户不在时记录消息的自动装置；用于记录会话的装置 |