![Techniques for interaction with sound-enabled system or service](/abs-image/US/2005/12/15/US20050278177A1/abs.jpg.150x150.jpg)
基本信息:
- 专利标题: Techniques for interaction with sound-enabled system or service
- 专利标题(中):与支持声音的系统或服务进行交互的技术
- 申请号:US10386174 申请日:2003-03-11
- 公开(公告)号:US20050278177A1 公开(公告)日:2005-12-15
- 发明人: Oded Gottesman
- 申请人: Oded Gottesman
- 主分类号: G10L21/00
- IPC分类号: G10L21/00 ; H04M1/64 ; H04M1/725 ; H04M3/493
摘要:
Automated interaction systems and methods for use with and/or respond to automated sound-enabled systems, commonly called Interactive Voice Response (IVR) systems. The invented method involves with some or all of the followings; (a) recording information, (b) analyzing signals, (c) initiating and/or participating in communication call, (d) detecting the presence of human individual (instead of IVR system) in the call, (e) signal the caller about such human individual presence, and/or (f) signaling in order to initiate communication and/or call transfer to another destination. This technique can reduce the time spent on, cost involved with, distraction caused by, and need to being put on hold, and/or the need to manually operate or respond to the common IVR systems. The invention can completely or partially release the caller, or assist her/him, during such a process. In costly connections such as wireless, cellular, long distance, or international calls, the method and system can be utilized by a system that is located such that its connection is cheaper than the caller's connection, the system notifies or responds to the caller only when needed, and hence reduces the caller's charges, and improves its reachability and availability via communication devices and/or networks.
摘要(中):
自动化交互系统和与自动声音启用系统(通常称为交互式语音响应(IVR))系统一起使用和/或响应的方法。 本发明的方法涉及以下部分或全部方法; (a)记录信息,(b)分析信号,(c)发起和/或参与通信呼叫,(d)在呼叫中检测人的个体(而不是IVR系统)的存在,(e) 以及/或(f)信令以便发起通信和/或呼叫转移到另一个目的地。 这种技术可以减少花费的时间,涉及的费用,由和需要被搁置的分心,和/或需要手动操作或响应常见的IVR系统。 本发明可以在此过程中完全或部分地释放呼叫者,或协助她/他。 在诸如无线,蜂窝,长途或国际呼叫的昂贵的连接中,该方法和系统可以由位于使其连接比呼叫者的连接便宜的系统来利用,系统仅在呼叫者 因此减少呼叫者的费用,并通过通信设备和/或网络提高其可达性和可用性。
IPC结构图谱:
G | 物理 |
--G10 | 乐器;声学 |
----G10L | 语言分析或合成;语言识别 |
------G10L21/00 | 为了改变语音信号的品质或其可理解性而处理语音信号以产生另一种可听的或非可听的信号,例如视觉信号、触觉信号 |