The invention provides a novel intelligent office equipment maintenance method and a novel intelligent office equipment maintenance system. The method comprises the steps of detecting running state information of each part in intelligent office equipment; judging whether fault information exists in the running state information; if the fault information exists, sending fault maintenance request information including an intelligent office equipment identifier to a cloud server so that the cloud server finds out fault solution information from a database; if the fault solution information is notfound, finding out contact information of a user from associated information according to the identifier, and sending fault prompt information to a user terminal according to the contact information;acquiring a selection operation input by the user, and acquiring maintenance problem information of the user according to the selection operation; and sending the maintenance problem information to ahand-held terminal, and receiving problem reply information sent by the hand-held terminal at any time. According to the novel intelligent office equipment maintenance method and the novel intelligent office equipment maintenance system, the fault information can be automatically detected, an interaction with operation and maintenance management personnel is performed at any time and any place, problems are solved in time, and the user experience is improved.