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1. 发明申请

WO2009079756A1 SYSTEM AND METHOD FOR CONNECTING TELEPHONY USERS 审中-公开
标题翻译：用于连接电话用户的系统和方法
公开(公告)号：WO2009079756A1
公开(公告)日：2009-07-02
申请号：PCT/CA2008/002191
申请日：2008-12-08
申请人： DÉSILETS, Tommy , FEIFER, John, R.
发明人： DÉSILETS, Tommy , FEIFER, John, R.
IPC分类号： H04Q3/00 , H04M3/56
CPC分类号： H04Q3/0016 , H04M3/56 , H04M7/003 , H04M2203/2072 , H04M2207/203 , H04Q2213/13034 , H04Q2213/13093 , H04Q2213/13175 , H04Q2213/13196 , H04Q2213/13389
摘要： A system and method are provided that enable users to communicate in a telephone communication without any of the parties having to dial a number on their own phone. In one embodiment, a central call server stores account information for each user and a user interface is provided to the caller. The caller can simply select the intended recipient of the call and the system seamlessly connects the caller and the recipient by calling each side and bridging the call. Information stored by the call server can also be used to provide custom appointments and reminders.
摘要翻译：提供了一种系统和方法，其使用户能够在电话通信中进行通信，而无需任何一方必须在自己的电话上拨打号码。在一个实施例中，中央呼叫服务器存储每个用户的帐户信息，并且向呼叫者提供用户界面。呼叫者可以简单地选择呼叫的预期接收者，并且系统通过呼叫每一方并桥接呼叫来无缝地连接呼叫方和接收者。由呼叫服务器存储的信息也可用于提供自定义约会和提醒。

2. 发明申请

WO2007114613A1 CALL SERVICE METHOD OF THE CALL CENTER WHERE THE INTEGRATED MESSAGE SYSTEM IS HAD ALL 审中-公开
标题翻译：呼叫中心的呼叫服务方法，其中集成的消息系统是所有的
公开(公告)号：WO2007114613A1
公开(公告)日：2007-10-11
申请号：PCT/KR2007/001585
申请日：2007-03-31
申请人： LEE, Keun Young
发明人： LEE, Keun Young
IPC分类号： H04Q7/38
CPC分类号： H04Q3/64 , H04Q2213/13034 , H04Q2213/13072 , H04Q2213/13093 , H04Q2213/13098 , H04Q2213/13103 , H04Q2213/1322 , H04W4/12
摘要： The present invention relates to a multi-functional call service method using mobile com¬ munication means configured to variably combine mobile communication network-based position recognition system and functional call services, thereby enabling to simply transmit his or her own position and to selectively receive a desired call service. The multi-functional call service method of a call center equipped with an integrated messaging system according to the present invention is operated in such a fashion that mobile communication network-based position recognition system and functional call services are variably combined to remarkably reduce an unnecessary standby time of a customer typically provided with manual services by counselors and to dispense with separate counselors except for manipulating operators as a result of using the automatic integrated messaging system, thereby producing an effect of reduced labor costs, and enabling to obtain an enhanced reliability of outstanding service quality as a result of using easy and simple service frequency.
摘要翻译：本发明涉及使用移动通信装置的多功能呼叫服务方法，其被配置为可变地组合基于移动通信网络的位置识别系统和功能呼叫服务，从而能够简单地发送他或她自己的位置并且选择性地接收所需的电话服务。配备有根据本发明的综合消息传送系统的呼叫中心的多功能呼叫服务方法以可移动通信网络为基础的位置识别系统和功能呼叫服务可变地组合的方式操作，以显着地减少不必要的待机通常由顾问提供手动服务的客户的时间，并且除了由于使用自动综合消息传递系统而操纵操作者之外，不需要单独的顾问，从而产生降低的劳动力成本的效果，并且能够获得提高的可靠性服务质量由于使用简单而简单的服务频率。

3. 发明申请

WO2007038615A3 METHOD AND SYSTEM FOR PROVIDING NETWORK-BASED CALL PROCESSING OF PACKETIZED VOICE CALLS 审中-公开
标题翻译：用于提供分组语音呼叫的基于网络的呼叫处理的方法和系统
公开(公告)号：WO2007038615A3
公开(公告)日：2007-09-13
申请号：PCT/US2006037702
申请日：2006-09-27
申请人： MCI INC , PHELPS DAVID E , BADGER BRIAN
发明人： PHELPS DAVID E , BADGER BRIAN
IPC分类号： H04M1/64
CPC分类号： H04M3/523 , H04L29/06027 , H04L65/1006 , H04L65/1083 , H04L65/4007 , H04M3/5234 , H04M3/5237 , H04M3/54 , H04Q2213/13034 , H04Q2213/13072 , H04Q2213/13093 , H04Q2213/13389
摘要： An approach provides network-based call processing. A packetized voice call is received from a first station. The packetized voice call is queued at a pre-designated queue maintained within a network of a service provider. Further, the packetized voice call is selectively forwarded to a second station.
摘要翻译：一种方法提供了基于网络的呼叫处理。从第一站接收打包的语音呼叫。打包的语音呼叫在维护在服务提供商的网络内的预先指定的队列中排队。此外，分组语音呼叫被选择性地转发到第二站。

4. 发明申请

WO2007041441A1 PBX CALL MANAGEMENT 审中-公开
标题翻译：集团电话呼叫管理
公开(公告)号：WO2007041441A1
公开(公告)日：2007-04-12
申请号：PCT/US2006/038327
申请日：2006-10-03
申请人： VERIZON DATA SERVICES INC. , OLSHANSKY, Robert , SPOREL, Eric, R. , LIAO, Robert , MITSUMORI, Derek , CHANG, Sujin, Catherine , FLYNN, James
发明人： OLSHANSKY, Robert , SPOREL, Eric, R. , LIAO, Robert , MITSUMORI, Derek , CHANG, Sujin, Catherine , FLYNN, James
IPC分类号： H04Q3/62 , H04M3/42
CPC分类号： H04M3/42323 , H04L65/1006 , H04M3/546 , H04Q3/62 , H04Q2213/13034 , H04Q2213/13093 , H04Q2213/13106 , H04Q2213/13107 , H04Q2213/13175 , H04Q2213/1322 , H04Q2213/13256
摘要： Enhanced call management services to users receiving incoming calls on extensions (115) on a private branch exchange (PBX) (110) is provided by an application server (136) configured to provide call management services to at least one of the users and a protocol proxy (134) configured to receive call information from the PBX according to a protocol for establishing call sessions. The application server (136) is further configured to receive the call information from the protocol proxy (134).
摘要翻译：应用服务器（136）提供对专用小交换机（PBX）上的扩展（115）上接收来话呼叫（110）的用户的增强呼叫管理服务，该应用服务器（136）被配置为向至少一个用户提供呼叫管理服务和协议代理（134），被配置为根据用于建立呼叫会话的协议从PBX接收呼叫信息。应用服务器（136）还被配置为从协议代理（134）接收呼叫信息。

5. 发明申请

WO2007037802A1 METHOD AND SYSTEM FOR ROUTING AND HANDLING CALLS USING PERSONAL RULES 审中-公开
标题翻译：使用个人规则进行路由和处理呼叫的方法和系统
公开(公告)号：WO2007037802A1
公开(公告)日：2007-04-05
申请号：PCT/US2006/031301
申请日：2006-08-08
申请人： SIEMENS COMMUNICATIONS, INC. , BLOHM, Jeffrey, Mark , HETTISH, Mark, Bernard , MASON, Andrew
发明人： BLOHM, Jeffrey, Mark , HETTISH, Mark, Bernard , MASON, Andrew
IPC分类号： H04Q3/00 , H04M7/00
CPC分类号： H04M3/548 , H04Q3/0045 , H04Q3/64 , H04Q2213/13072 , H04Q2213/13093 , H04Q2213/13109 , H04Q2213/13175 , H04Q2213/13343 , H04Q2213/13384
摘要： [1071] A system includes a server (102) including one or more databases (103) for storing one or more handling rules specifying handling of incoming telephone calls; an intermediary routing control unit (110) configured to access the one or more databases (103) responsive to an incoming telephone call and provide the one or more handling rules to a switch control unit (113) for handling routing of the incoming telephone call, said switch control unit (113) being on a signaling path of the incoming telephone call; wherein the server (102) and intermediary routing control unit (110) are external said signaling path.
摘要翻译：系统包括服务器（102），服务器（102）包括一个或多个数据库（103），用于存储指定进入的电话呼叫的处理的一个或多个处理规则; 中间路由控制单元（110），被配置为响应于进入的电话呼叫访问所述一个或多个数据库（103），并将所述一个或多个处理规则提供给交换机控制单元（113），用于处理所述接入电话呼叫的路由，所述切换控制单元（113）位于所述进入电话呼叫的信令路径上; 其中所述服务器（102）和中间路由控制单元（110）在所述信令路径外部。

6. 发明申请

WO2004049685A1 METHODS AND SYSTEMS FOR CPN TRIGGERED COLLABORATION 审中-公开
标题翻译： CPN触发式协作的方法与系统
公开(公告)号：WO2004049685A1
公开(公告)日：2004-06-10
申请号：PCT/US2003/037881
申请日：2003-11-25
申请人： VERIZON DATA SERVICES INC,
发明人： RAJAGOPALAN, Mahesh , KUNUTURI, Nagendra , MOSHREFI, Afshin
IPC分类号： H04M3/42
CPC分类号： H04M3/42221 , H04M3/382 , H04M3/387 , H04M3/42204 , H04M3/42229 , H04M3/436 , H04M3/4931 , H04M3/4933 , H04M3/4936 , H04M3/537 , H04M3/56 , H04M15/09 , H04M2201/40 , H04M2203/2005 , H04M2203/2011 , H04M2207/12 , H04M2215/66 , H04Q3/0029 , H04Q2213/13034 , H04Q2213/13093 , H04Q2213/1322 , H04Q2213/13224 , H04Q2213/13282
摘要： Methods and systems for initiating a collaboration between users are disclosed. An application server receives information pertaining to a call to a first user (110) placed by a second user (120). A notification server (102, 104, 106) sends notification of the call to a device (114, 116, 118) associated with the first user. A network access server may then receive a response to the notification. Thereafter, the notification server sends a notification of a collaboration request to a device (122) associated with the second user based on the response, and the application server initiates a collaboration between the first user and the second user based on a determination that the second user accepts the collaboration request.
摘要翻译：公开了用于发起用户之间协作的方法和系统。应用服务器接收与由第二用户（120）放置的第一用户（110）的呼叫有关的信息。通知服务器（102,104,106）向与第一用户相关联的设备（114,116,118）发送呼叫通知。然后，网络接入服务器可以接收对该通知的响应。此后，通知服务器基于响应向与第二用户相关联的设备（122）发送协作请求的通知，并且应用服务器基于第二用户和第二用户之间的确定来启动第一用户和第二用户之间的协作用户接受协作请求。

7. 发明申请

WO2004049121A2 METHODS AND SYSTEMS FOR AUTOMATIC COMMUNICATION LINE MANAGEMENT BASED ON DEVICE LOCATION 审中-公开
标题翻译：基于设备位置的自动通信线路管理方法与系统
公开(公告)号：WO2004049121A2
公开(公告)日：2004-06-10
申请号：PCT/US2003/037478
申请日：2003-11-25
申请人： TELESECTOR RESOURCES GROUP, INC.
发明人： REDING, Craig, L. , HELBLING, Christopher, L.
IPC分类号： G06F
CPC分类号： H04M3/42263 , H04M3/42357 , H04M3/54 , H04M15/09 , H04M2203/1091 , H04M2203/2011 , H04M2207/12 , H04M2215/66 , H04Q3/0029 , H04Q2213/13034 , H04Q2213/13093 , H04Q2213/1322 , H04Q2213/13224 , H04Q2213/13282
摘要： Methods and Systems for managing one or more communications devices associated with a user of a communications network are disclosed. The methods and systems are capable of receiving an indication regarding wireless communications between a first device and a second device. This indication may indicate that the first device has entered or left a vicinity (or range) of a second device. Additionally, this may be accomplished by using a protocol such as Bluetooth protocol, the IEEE 802.11 (b) protocol, and/or the IEEE 802.11(g) protocol. For example, in an embodiment, if a first device (e.g., a Bluetooth-enabled wireless phone) enters the vicinity of a second device (e.g., a Bluetooth-enabled user computer), calls for the user may be automatically forwarded to a phone of the user that is located near the second device. Likewise, in an embodiment, if the first device (e.g., a Bluetoothenabled wireless phone) leaves the vicinity of the second device (e.g., a Bluetooth -enabled computer), calls may be automatically forwarded to the first device.
摘要翻译：公开了用于管理与通信网络（110）的用户相关联的一个或多个通信设备的方法和系统。方法和系统能够接收关于第一设备（112）和第二设备（114,116,118）之间的无线通信的指示。该指示可以指示第一设备（112）已经进入或离开第二设备（114,116,118）的附近（或范围）。另外，这可以通过使用诸如蓝牙协议，IEEE 802.11（b）协议和/或IEEE 802.11（g）协议的协议来实现。例如，如果第一设备（112）进入第二设备（114,116,118）的附近，则可以将用户的呼叫自动转发到位于第二设备（114,116,118）附近的用户的电话， 118）。类似地，在一个实施例中，如果第一设备（112）离开第二设备（114,116,118）的附近，则呼叫可以被自动转发到第一设备（112）。

8. 发明申请

WO2003061331A2 COMBINING NARROWBAND APPLICATIONS WITH BROADBAND TRANSPORT 审中-公开
标题翻译：组合宽带应用与宽带传输
公开(公告)号：WO2003061331A2
公开(公告)日：2003-07-24
申请号：PCT/US2002/040979
申请日：2002-12-19
申请人： ERICSSON INC.
发明人： LINDQUIST, Jan , GUNDERSEN, Hans , GORHAMMAR, Kristina , SJOLUND, Jan
IPC分类号： H04Q11/00
CPC分类号： H04L12/5601 , H04L12/64 , H04L12/6402 , H04L29/06027 , H04L45/08 , H04L47/724 , H04L49/606 , H04L65/1043 , H04L2012/5618 , H04L2012/562 , H04L2012/563 , H04L2012/5632 , H04L2012/5656 , H04L2012/5663 , H04L2012/5671 , H04L2012/6475 , H04L2012/6486 , H04Q3/0016 , H04Q3/0025 , H04Q3/0045 , H04Q11/04 , H04Q11/0478 , H04Q2213/1302 , H04Q2213/1304 , H04Q2213/13093 , H04Q2213/13096 , H04Q2213/13097 , H04Q2213/13102 , H04Q2213/13106 , H04Q2213/13141 , H04Q2213/13176 , H04Q2213/13196 , H04Q2213/13199 , H04Q2213/13204 , H04Q2213/13205 , H04Q2213/13209 , H04Q2213/1327 , H04Q2213/1329 , H04Q2213/13292 , H04Q2213/13298 , H04Q2213/1332 , H04Q2213/13335 , H04Q2213/1334 , H04Q2213/13345 , H04Q2213/13377 , H04Q2213/13383 , H04Q2213/13399 , H04Q2213/13405
摘要： The combination of narrowband application with broadband transport may be enabled with an intermediate signaling protocol that supports narrowband inter-domain bearer independent call control (BICC) signaling over a broadband network. For each setup request carried by the BICC signaling protocol, a seize device message is forwarded from narrowband call control node to an intermediate entity responsible for converting the seize device message into a broadband endpoint request message. The interworking entity obtains broadband endpoint information from a selected broadband endpoint and creates a dynamic device representing the selected broadband endpoint. The dynamic device is used in the establishment of inter-domain switch connections.
摘要翻译：窄带应用与宽带传输的组合可以通过在宽带网络上支持窄带域间承载独立呼叫控制BICC信令的中间信令协议来实现。对于由BICC信令协议携带的每个建立请求，将占用设备消息从窄带呼叫控制节点转发到负责将占用设备消息转换成宽带端点请求消息的中间实体。互通实体从所选宽带端点获得宽带端点信息，并创建表示所选宽带端点的动态设备。动态设备用于建立域间交换机连接。

9. 发明申请

WO03003703A3 DIRECTORY SERVER INDEXED BY GEOGRAPHICAL LOCATION GIVEN BY CALLING PARTY VIA VOICE TAGS 审中-公开
标题翻译：地理位置指定的目录服务器通过电话号码通过电话派对
公开(公告)号：WO03003703A3
公开(公告)日：2003-05-30
申请号：PCT/GB0202947
申请日：2002-06-27
申请人： ECKOH TECHNOLOGIES UK LTD , SAMMOUR OSAMA
发明人： SAMMOUR OSAMA
IPC分类号： H04M3/42 , H04M3/44 , H04M3/527 , H04M3/54 , H04Q3/72 , H04M3/493
CPC分类号： H04Q3/72 , H04M3/44 , H04M3/527 , H04M3/54 , H04M2242/30 , H04Q2213/13091 , H04Q2213/13093 , H04Q2213/13097 , H04Q2213/13103 , H04Q2213/13141 , H04Q2213/13175 , H04Q2213/13213 , H04Q2213/13376 , H04Q2213/13377 , H04Q2213/13389 , H04Q2213/13405
摘要： A method of providing personalised telephony services to a user using a telephony control node, said method comprising a user configuring a set of geographical location data entries; storing the set of user-configured geographical location data as entries in a database which is queryable on a per-user basis; the user dialling into the telephony control node after storage of the user-configured geographical location data; conducting a telephony call leg with the user; determining the identity of the caller; enabling the user to select a geographical location data entry from the user's set of user-configured data entries; setting up a further call leg using the selected geographical location data entry; and bridging the two call legs.
摘要翻译：一种使用电话控制节点向用户提供个性化电话服务的方法，所述方法包括配置一组地理位置数据条目的用户; 将所述一组用户配置的地理位置数据存储在数据库中，作为每个用户可查询的条目; 用户在存储用户配置的地理位置数据之后拨入电话控制节点; 与用户进行电话通话; 确定呼叫者的身份; 使得用户能够从用户的一组用户配置的数据条目中选择地理位置数据条目; 使用所选择的地理位置数据条目建立另一个呼叫支路; 并桥接两个呼叫腿。

10. 发明申请

WO2002082777A1 MEANS TO ACCESS VOICE AND DATA NETWORKS 审中-公开
标题翻译：意味着访问语音和数据网络
公开(公告)号：WO2002082777A1
公开(公告)日：2002-10-17
申请号：PCT/US2002/008468
申请日：2002-03-19
申请人： 3COM CORPORATION
发明人： RUBINSTEIN, Alan , CHANG, Russell
IPC分类号： H04L29/06
CPC分类号： H04L63/10 , H04L12/6418 , H04L63/105 , H04L2012/6427 , H04L2012/6464 , H04Q3/0087 , H04Q2213/13003 , H04Q2213/13034 , H04Q2213/1308 , H04Q2213/13093 , H04Q2213/13098 , H04Q2213/13179 , H04Q2213/13339 , H04Q2213/13349 , H04Q2213/13386 , H04Q2213/13389 , H04W12/08 , H04W48/02 , H04W48/04 , H04W74/00
摘要： A method for selectively providing access to voice and data networks by use of intelligent hardware. The present invention provides security measures for controlling access to a network connection. An electronic device communicatively coupled to intelligent hardware initiates a request to access a network. The request is received at the intelligent hardware communicatively coupled to the network and configured to allow access to the network according to predetermined criteria. Provided the request satisfies the predetermined criteria, the electronic device is provided access to the network. The predetermined criteria may include placing geographic restrictions (e.g., the room the port is located in), temporal restrictions (e.g., weekend or nighttime restrictions), and user class restrictions (e.g., visitor restrictions or low-level employee restrictions) on specific ports of the intelligent hardware. In one embodiment, a central control site manages the predetermined criteria. In one embodiment, the present invention controls access to a corporate Intranet. In one embodiment, the intelligent device has specific access port serial number. The present invention provides a method of easier management of information systems.
摘要翻译：一种通过使用智能硬件选择性地提供对语音和数据网络的访问的方法。本发明提供了用于控制对网络连接的访问的安全措施。通信地耦合到智能硬件的电子设备发起访问网络的请求。通过通信耦合到网络的智能硬件接收该请求，并且被配置为允许根据预定标准访问网络。如果请求满足预定标准，则电子设备被提供到网络的访问。预定标准可以包括在特定端口上放置地理限制（例如，端口所在的房间），时间限制（例如，周末或夜间限制）和用户等级限制（例如，访客限制或低级雇员限制）的智能硬件。在一个实施例中，中央控制站点管理预定标准。在一个实施例中，本发明控制对企业内联网的访问。在一个实施例中，智能设备具有特定的接入端口序列号。本发明提供了一种更容易管理信息系统的方法。

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