专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明申请

WO2014093180A1 CONTACT CENTER SESSION PRESERVATION 审中-公开
标题翻译：联络中心会议保存
公开(公告)号：WO2014093180A1
公开(公告)日：2014-06-19
申请号：PCT/US2013/073752
申请日：2013-12-06
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
发明人： TOLKSDORF, Juergen
IPC分类号： G06F17/00
CPC分类号： H04M3/5232 , H04M3/42068 , H04M3/5133 , H04M3/523 , H04M3/5238 , H04M2203/2088 , H04M2203/551 , H04M2203/558
摘要： A system and method for handling a call made to a contact center after a prior call from the same caller was disconnected. In exemplary embodiments, a caller who was connected to an agent during the previous call may be placed in a routing path for the same agent, a caller who had provided information to the system during the previous call may not be required to provide the information again, and a caller who was in a routing path waiting for an agent may be placed ahead of other callers who have spent less time in the routing path.
摘要翻译：在来自同一呼叫者的先前呼叫之后处理对联络中心的呼叫的系统和方法被断开。在示例性实施例中，在先前呼叫期间连接到代理的呼叫者可以被放置在相同代理的路由路径中，在先前呼叫期间向系统提供信息的呼叫者可能不需要再次提供信息，并且等待代理的路由路径中的呼叫者可能被放置在在路由路径中花费较少时间的其他呼叫者之前。

2. 发明申请

WO2004066069A2 AN OFF-HOLD ALERT FOR TELECOMMUNICATIONS DEVICES 审中-公开
标题翻译：电信设备的不保留提示
公开(公告)号：WO2004066069A2
公开(公告)日：2004-08-05
申请号：PCT/US2003/041572
申请日：2003-12-29
申请人： THOMSON LICENSING S.A. , LITWIN, JR., LOUIS, Robert
发明人： LITWIN, JR., LOUIS, Robert
IPC分类号： G06F
CPC分类号： H04M3/56 , H04M3/428 , H04M3/4286 , H04M2201/38 , H04M2203/2088 , H04M2203/5081
摘要： There is provided a method for alerting a telecommunicattions user that a party to a voice conference has returned from hold. The method includes the steps of detecting when a party to the voice conference has returned from a hold mode that has disengaged the voice conference (340), and providing an alert to a telecommunications user (350), in response to a result of said detecting step, informing the telecommunications user about the re- engagement of the voice conference. An apparatus is also described in accordance with the principles of the method of alerting a telecommunications user that a party to a voice conference has returned from hold.
摘要翻译：提供了一种用于向电话用户警告语音会议的一方已经从保持返回的方法。该方法包括以下步骤：响应于所述检测的结果，检测语音会议的一方何时从已经脱离语音会议的保持模式（340）返回并向电信用户（350）提供警报通知电信用户有关语音会议的重新参与。还根据电话用户警告语音会议的一方从保持返回的方法的原理来描述装置。

3. 发明申请

WO2003026242A1 A DIGITAL IMPLEMENTATION OF MULTI-CHANNEL DEMODULATORS 审中-公开
标题翻译：多通道解调器的数字实现
公开(公告)号：WO2003026242A1
公开(公告)日：2003-03-27
申请号：PCT/US2002/029807
申请日：2002-09-18
申请人： BROADLOGIC NETWORK TECHNOLOGIES, INC.
发明人： ZHANG, Weimin , MISKO, Tim , WOODBURN, Jeremy
IPC分类号： H04L27/06
CPC分类号： H04L51/28 , G01S1/026 , G01S5/021 , G01S5/06 , G06F1/1626 , G06F1/1639 , G06F3/0481 , G06F9/465 , G06F11/1425 , G06F11/1482 , G06F11/2007 , G06F12/109 , G06F21/305 , G06F21/6209 , G06F21/74 , G06F21/88 , G06F2221/2105 , G06F2221/2115 , G09G5/363 , G11B20/10009 , G11B20/10425 , G11B20/22 , G11B27/034 , H01L27/14625 , H03L7/091 , H04B1/707 , H04B7/18582 , H04B7/2628 , H04B7/2687 , H04B10/25754 , H04J3/0655 , H04J3/0658 , H04J13/0077 , H04J13/16 , H04L1/0002 , H04L1/0015 , H04L1/0041 , H04L1/0057 , H04L1/006 , H04L1/0066 , H04L1/0068 , H04L1/0071 , H04L1/1685 , H04L1/1841 , H04L1/187 , H04L9/085 , H04L9/304 , H04L12/12 , H04L12/40117 , H04L12/417 , H04L12/462 , H04L12/4641 , H04L25/03038 , H04L25/03343 , H04L25/03866 , H04L25/4902 , H04L25/4904 , H04L25/497 , H04L27/02 , H04L27/156 , H04L27/3416 , H04L29/06 , H04L29/06027 , H04L29/12339 , H04L29/12471 , H04L41/0206 , H04L41/0213 , H04L41/042 , H04L41/046 , H04L41/06 , H04L41/0604 , H04L41/5009 , H04L41/5022 , H04L41/5035 , H04L41/5087 , H04L43/0829 , H04L43/50 , H04L45/04 , H04L45/22 , H04L45/24 , H04L47/10 , H04L47/11 , H04L47/12 , H04L47/14 , H04L47/15 , H04L47/193 , H04L47/2416 , H04L47/2433 , H04L47/27 , H04L47/283 , H04L47/34 , H04L47/70 , H04L47/72 , H04L47/745 , H04L47/765 , H04L47/822 , H04L47/824 , H04L49/90 , H04L49/9094 , H04L51/04 , H04L51/38 , H04L61/2503 , H04L61/2553 , H04L63/126 , H04L65/1006 , H04L65/1016 , H04L65/1043 , H04L65/1093 , H04L65/4061 , H04L65/4092 , H04L65/605 , H04L65/607 , H04L67/1002 , H04L67/1034 , H04L69/14 , H04L69/16 , H04L69/161 , H04L69/163 , H04L69/166 , H04L69/18 , H04L69/40 , H04L2001/0098 , H04L2012/40215 , H04L2012/40273 , H04M1/723 , H04M1/72519 , H04M1/72533 , H04M3/007 , H04M3/16 , H04M3/42221 , H04M3/4283 , H04M3/56 , H04M7/0057 , H04M7/1295 , H04M11/06 , H04M2203/2088 , H04M2203/5054 , H04N1/00957 , H04N1/031 , H04N1/0318 , H04N1/1934 , H04N1/1935 , H04N1/32106 , H04N1/40 , H04N5/04 , H04N5/073 , H04N5/126 , H04N5/2251 , H04N5/2257 , H04N5/23248 , H04N5/23254 , H04N5/23258 , H04N5/23267 , H04N5/2327 , H04N5/23277 , H04N5/272 , H04N5/38 , H04N5/4401 , H04N5/4448 , H04N5/445 , H04N5/45 , H04N5/46 , H04N5/64 , H04N5/642 , H04N5/66 , H04N5/76 , H04N5/775 , H04N5/85 , H04N5/907 , H04N7/0112 , H04N7/0122 , H04N7/163 , H04N7/17327 , H04N9/3129 , H04N9/641 , H04N9/642 , H04N9/7925 , H04N9/8042 , H04N19/109 , H04N19/115 , H04N19/139 , H04N19/152 , H04N19/174 , H04N19/19 , H04N19/194 , H04N19/51 , H04N19/517 , H04N19/527 , H04N19/61 , H04N19/625 , H04N19/70 , H04N19/91 , H04N21/234318 , H04N21/2368 , H04N21/2383 , H04N21/2543 , H04N21/2547 , H04N21/41415 , H04N21/4143 , H04N21/4181 , H04N21/42607 , H04N21/42653 , H04N21/4307 , H04N21/4312 , H04N21/4314 , H04N21/4318 , H04N21/433 , H04N21/4341 , H04N21/43622 , H04N21/43632 , H04N21/4382 , H04N21/44012 , H04N21/440218 , H04N21/4532 , H04N21/458 , H04N21/4621 , H04N21/4623 , H04N21/47211 , H04N21/6175 , H04N21/6187 , H04N21/6582 , H04N21/812 , H04N21/84 , H04N21/854 , H04N2201/0094 , H04N2201/02493 , H04N2201/03112 , H04N2201/03133 , H04N2201/03141 , H04N2201/03145 , H04N2201/03187 , H04N2201/3212 , H04N2201/3222 , H04N2201/3274 , H04Q3/0025 , H04Q3/60 , H04Q2213/1302 , H04Q2213/13039 , H04Q2213/1304 , H04Q2213/13076 , H04Q2213/13095 , H04Q2213/13109 , H04Q2213/13298 , H04Q2213/13349 , H04R1/028 , H04S7/301 , H04W4/06 , H04W4/10 , H04W4/12 , H04W4/14 , H04W8/245 , H04W8/26 , H04W8/265 , H04W12/10 , H04W24/00 , H04W28/00 , H04W28/18 , H04W28/24 , H04W28/26 , H04W36/02 , H04W40/00 , H04W40/02 , H04W48/08 , H04W52/0216 , H04W52/0225 , H04W52/0248 , H04W52/0274 , H04W52/30 , H04W56/00 , H04W64/00 , H04W68/00 , H04W72/042 , H04W72/1252 , H04W72/1268 , H04W74/008 , H04W74/0816 , H04W74/0833 , H04W76/10 , H04W76/12 , H04W76/18 , H04W76/30 , H04W76/34 , H04W76/45 , H04W80/00 , H04W84/042 , H04W84/08 , H04W84/12 , H04W88/06 , H04W88/08 , H04W88/085 , H04W88/16 , H04W92/02 , H04W92/12 , Y02D10/13 , Y02D70/168 , Y02D70/30 , Y02D70/40 , Y02D70/446 , Y02D70/449 , Y02D70/46 , Y10S370/906 , Y10S370/907 , Y10S707/99943
摘要： A method and circuitry for implementing digital multi-channel demodulation circuits (figs 2 and 6). More particularly, embodiments of the present invention provide a digital multi-channel demodulator circuit (250, 650). The demodulator includes a frequency-block down-converter (210, 610) that receives a multi-channel analog RF signal and shifts the multi-channel analog RF signal to a lower frequency band. An ADC (220, 620) receives the multi-channel analog RF signal from the frequency-block down-converter and converts the multi-channel analog RF signal to a multi-channel digital RF signal. A digital channel demultiplexer (230, 630) receives the multi-channel digital RF signal from the ADC and demultiplexes the multi-channel digital RF signal into separate digital RF channels.
摘要翻译：一种用于实现数字多通道解调电路的方法和电路（图2和图6）。更具体地，本发明的实施例提供一种数字多通道解调器电路（250,650）。解调器包括接收多通道模拟RF信号并将多通道模拟RF信号移位到较低频带的频块下变频器（210,610）。 ADC（220,620）从频块下变频器接收多通道模拟RF信号，并将多通道模拟RF信号转换为多通道数字RF信号。数字信道解复用器（230,630）从ADC接收多信道数字RF信号，并将多信道数字RF信号解复用为分立的数字RF信道。

4. 发明申请

WO2017141041A1 SYSTEM AND METHOD FOR ASSISTING CONFERENCE CALLS 审中-公开
标题翻译：用于协商会议呼叫的系统和方法
公开(公告)号：WO2017141041A1
公开(公告)日：2017-08-24
申请号：PCT/GB2017/050413
申请日：2017-02-17
申请人： TRUPHONE LIMITED
发明人： CAMPBELL, Alistair James , TAGG, James , BODY, James Edward
IPC分类号： H04M3/56
CPC分类号： H04M3/56 , H04M2203/2088
摘要： A conference call helper system comprising a communication means arranged to support a first communication link with a user device and a communication means arranged to support a second communications link with a conference call system. The conference call helper system is arranged to maintain the second communication link to the conference call system when the first communications link is disconnected.
摘要翻译：一种会议呼叫助手系统，包括被配置为支持与用户设备的第一通信链路的通信装置和被安排为支持与会议呼叫系统的第二通信链路的通信装置。当第一通信链路断开时，会议呼叫帮助系统被安排维持到会议呼叫系统的第二通信链路。

5. 发明申请

WO2017072578A1 AUTOMATIC METHOD FOR KEEPING CALLS CONNECTED 审中-公开
标题翻译：保持呼叫连接的自动方法
公开(公告)号：WO2017072578A1
公开(公告)日：2017-05-04
申请号：PCT/IB2016/001611
申请日：2016-10-27
申请人： NAGRAVISION S.A.
发明人： FISH, Charles M. , MASON, Brad
IPC分类号： H04M3/42
CPC分类号： H04W4/16 , H04M3/42 , H04M3/42195 , H04M2201/16 , H04M2201/18 , H04M2203/2088
摘要： In example embodiments, a system and method for keeping calls connected are provided. A call is initiated between a first user device and a second user device each of which has a connection application for maintaining communications. A call maintenance option provided by the connection application is activated on the first and second user devices. A determination is made that one of the first user device or the second user device is a call manager, whereby the call manager is responsible for reinitiating the call in response to the call being dropped. Detection that the call is dropped is made. In response to the detection that the call is dropped, the call manager reinitiates the call while the non-call manager waits in a standby mode for the reinitiation of the call.
摘要翻译：在示例实施例中，提供了用于保持呼叫连接的系统和方法。在第一用户设备和第二用户设备之间发起呼叫，其中每个用户设备具有用于保持通信的连接应用程序。在第一和第二用户设备上激活由连接应用提供的呼叫维护选项。确定第一用户设备或第二用户设备中的一个是呼叫管理器，由此呼叫管理器负责响应于呼叫被丢弃而重新启动呼叫。检测到呼叫被丢弃。响应检测到呼叫被中断，呼叫管理器重新启动呼叫，而非呼叫管理器在待机模式下等待重新启动呼叫。

6. 发明申请

WO2016115125A1 SECURITY TECHNIQUES FOR RECONNECTING TO A CONFERENCE SESSION USING A COMPUTING DEVICE 审中-公开
标题翻译：使用计算机设备重新组织会议的安全技术
公开(公告)号：WO2016115125A1
公开(公告)日：2016-07-21
申请号：PCT/US2016/013035
申请日：2016-01-12
申请人： GOOGLE INC.
发明人： LUNDQVIST, Jan Tomas , LINDBERG, Jonas Erik , NEPAL, Sailesh
IPC分类号： H04M3/56
CPC分类号： H04W12/06 , H04L63/0876 , H04M1/72563 , H04M3/42059 , H04M3/56 , H04M3/567 , H04M2201/14 , H04M2203/152 , H04M2203/2088 , H04M2207/18 , H04W4/06 , H04W4/16 , H04W8/26
摘要： A computer-implemented technique can include joining, by a computing device having one or more processors, a conference session hosted by a server via a wireless computing network. In response to joining the conference session, the computing device can receive, from the server via the wireless computing network, a dial-in telephone number for reconnecting to the conference session. The computing device can detect a trigger condition indicative of a need to reconnect to the conference session via a cellular telephone network. In response to detecting the trigger condition, the computing device can initiate a telephone call to the dial-in telephone number via the cellular telephone network. In response to the server obtaining authentication of a caller identification of the computing device, the computing device can rejoin the conference session via the cellular telephone network.
摘要翻译：计算机实现的技术可以包括通过具有一个或多个处理器的计算设备通过无线计算网络加入由服务器托管的会议会话。响应于加入会议会话，计算设备可以经由无线计算网络从服务器接收用于重新连接到会议会话的拨入电话号码。计算设备可以检测指示需要经由蜂窝电话网络重新连接到会议会话的触发条件。响应于检测到触发条件，计算设备可以通过蜂窝电话网络发起到拨入电话号码的电话呼叫。响应于服务器获得计算设备的呼叫者识别的认证，计算设备可以经由蜂窝电话网络重新加入会议会话。

7. 发明申请

WO2015030954A3 EFFICIENTLY ACCESSING WEB CONFERENCES FROM A MOBILE DEVICE 审中-公开
标题翻译：从移动设备高效地访问网络会议
公开(公告)号：WO2015030954A3
公开(公告)日：2015-06-04
申请号：PCT/US2014047615
申请日：2014-07-22
申请人： CITRIX SYSTEMS INC
发明人： BAKAEV ALEXANDER
IPC分类号： G06F15/16
CPC分类号： H04L65/403 , H04L65/1059 , H04L65/1069 , H04L67/325 , H04L67/36 , H04M2203/2088
摘要： A technique for joining a web conference on a mobile device includes running a program on the mobile device that displays a list of web conference invitations for web conferences scheduled to be held at or near the current time, receiving a user selection of one of the listed web conference invitations, and initiating a web conference for the selected web conference invitation using a web conference client installed on the mobile device. The technique enables mobile users to join web conferences quickly and with few manual operations.
摘要翻译：一种用于在移动设备上加入网络会议的技术包括在移动设备上运行程序，其显示计划在当前时间或附近保持的网络会议的网络会议邀请的列表，接收所列出的一个的用户选择网络会议邀请，并使用安装在移动设备上的网络会议客户端启动所选网络会议邀请的网络会议。该技术使移动用户能够快速加入网络会议，并且几乎不需要手动操作。

8. 发明申请

WO2014140970A3 VOICE PRINT TAGGING OF INTERACTIVE VOICE RESPONSE SESSIONS 审中-公开
标题翻译：互动语音响应会话的语音打印标签
公开(公告)号：WO2014140970A3
公开(公告)日：2015-03-19
申请号：PCT/IB2014059198
申请日：2014-02-24
申请人： IBM , IBM UK , IBM CHINA INVEST CO LTD
发明人： MOORE VICTOR , NUSBICKEL WENDI LYNN , NAHAMOO DAVID , VAVRA CHRISTOPHER JAMES
IPC分类号： H04M3/493 , G10L17/14
CPC分类号： H04M3/493 , H04M3/385 , H04M2203/2088
摘要： Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.
摘要翻译：本发明的实施例提供了一种用于语音打印标签以用于交互式语音响应（IVR）会话管理的方法，系统和计算机程序产品。在本发明的实施例中，提供了用于IVR会话管理的声纹标签的方法。该方法包括通过网络为呼叫者建立IVR会话，并通过网络向呼叫者呈现IVR会话的一部分。该方法还包括将声波标签存储在存储器中，将呼叫者的声纹与IVR会话的一部分相关联。最后，该方法包括通过在由呼叫者的声纹标签指示的IVR会话的部分重新建立与呼叫者的过早终止的IVR会话来响应IVR会话的过早终止。

9. 发明申请

WO2014202863A1 PROCÉDÉ DE GESTION D'UNE INVITATION À PARTICIPER À UNE CONFÉRENCE IMPLIQUANT UNE PLURALITÉ DE DISPOSITIFS DE TRAITEMENT DE DONNÉES 审中-公开
标题翻译：管理参与参与多个数据处理设备的会议的邀请的方法
公开(公告)号：WO2014202863A1
公开(公告)日：2014-12-24
申请号：PCT/FR2014/051366
申请日：2014-06-06
申请人： ORANGE
发明人： GESTRAUD, Yann , CLEUZIOU, Olivier , BAILLY, Marc
IPC分类号： H04M3/56 , H04L29/06 , H04L12/18
CPC分类号： H04M3/562 , H04L12/1818 , H04L51/04 , H04L65/1069 , H04L65/403 , H04M2203/2088 , H04M2207/18
摘要： Procédé de gestion d'une invitation à participer à une conférence impliquant une pluralité de dispositifs de traitement de données. Procédé de gestion d'une invitation à participer à une conférence impliquant plusieurs dispositifs de traitement de données (D1,D21) communiquant entre eux via un réseau de communication (RES), les dispositifs étant aptes à requérir la création d'une conférence auprès de modules de création de conférence respectifs (MConf1,MConf2), les modules de création étant aptes à transmettre des invitations respectives à participer à la conférence, caractérisé en ce qu'il comprend une étape d'ajout, par les modules de création, de codes alphanumériques dans les invitations, respectivement, et en ce qu'un dispositif recevant au moins deux invitations relatives à une même conférence réalise les étapes suivantes : - une étape de réception (ET31) de la pluralité d'invitations à participer à une même conférence, les invitations incluant des codes alphanumériques respectifs, - une étape de comparaison (ET34) des codes reçus et - une étape de sélection (ET35) de l'invitation à prendre en considération en fonction du résultat de l'étape de comparaison.
摘要翻译：一种用于管理参与涉及多个数据处理设备的会议的邀请的方法。一种用于管理参与涉及通过通信网络（RES）彼此通信的多个数据处理设备（D1，D21）的会议的邀请的方法，所述设备能够请求从相应的会议创建中创建会议模块（MConf1，MConf2），所述创建模块能够发送相应邀请以参与所述会议，其特征在于，其包括分别由所述创建模块将字母数字代码添加到所述邀请的步骤，并且所述模块接收相对于同一会议的至少两个邀请执行以下步骤： - 接收（ET31）多个邀请参与同一会议的步骤，邀请包括相应的字母数字代码， - 比较步骤（ET34）收到的代码和 - 根据步骤的结果选择（ET35）邀请来考虑的步骤比较。

10. 发明申请

WO2014200785A1 CATCHING UP WITH AN ONGOING CONFERENCE CALL 审中-公开
标题翻译：用安全会议召唤
公开(公告)号：WO2014200785A1
公开(公告)日：2014-12-18
申请号：PCT/US2014/040975
申请日：2014-06-05
申请人： MICROSOFT CORPORATION
发明人： KAPLAN, Keith Stuart , WISWALL, Jonathan
IPC分类号： H04M3/56 , H04M3/42
CPC分类号： H04M3/568 , H04M1/656 , H04M3/42221 , H04M3/56 , H04M2203/2088 , H04M2203/305 , H04W4/06
摘要： Various technologies described herein pertain to retaining content of a conference call for accelerated replay. The content of the conference call can be recorded. Further, establishment of a connection of a participant to the conference call can be detected. For instance, the connection can be established with a computing device of the participant. Moreover, the establishment of the connection of the participant to the conference call can be detected subsequent to initiation of the recording of the content of the conference call. Responsive to detection of the establishment of the connection of the participant to the conference call, at least a portion of recorded content of the conference call can be transmitted to the computing device for playback at a playback speed that is greater than a speed at which the content is recorded.
摘要翻译：本文描述的各种技术涉及保留用于加速重放的电话会议的内容。可以记录电话会议的内容。此外，可以检测到参与者到电话会议的连接的建立。例如，可以与参与者的计算设备建立连接。此外，可以在开始会议呼叫的内容的记录之后检测到参与者到电话会议的连接的建立。响应于检测到参与者到电话会议的连接的建立，会议呼叫的记录内容的至少一部分可以被发送到计算设备，以便以比该记录内容。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式