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    • 1. 发明申请
    • SYSTEMS AND METHODS FOR LIVE HELP
    • 用于现场帮助的系统和方法
    • WO2017053462A1
    • 2017-03-30
    • PCT/US2016/052930
    • 2016-09-21
    • INTEGENX INC.
    • KING, DavidPARK, Chungsoo Charles
    • G06F3/00
    • G06F9/453
    • A live help system provides an intuitive display of help information on a user's graphical user interface. A request is received from a client device for help, and a live help provider interface is initiated at a live help location. Data is acquired regarding a user's location, including data on external devices in the user's location. Indicators are provided to allow the live help provider to point to or otherwise indicate items on the user interface or outside of the user interface. Live help input is captured at the live help provider interface. Instructions are then transmitted to the display of the client device to display live help input, as though the agent were present and interacting with or indicating items on the screen or off the screen.
    • 实时帮助系​​统可以直观显示用户图形用户界面上的帮助信息。 从客户端设备收到请求以获取帮助,并在现场帮助位置启动实时帮助提供程序接口。 获取有关用户位置的数据,包括用户位置中外部设备的数据。 提供指示器以允许实时帮助提供者指向或以其他方式指示用户界面上或用户界面外的项目。 在线帮助提供者接口捕获实时帮助输入。 然后将指令发送到客户端设备的显示器,以显示实时帮助输入,就像代理人存在并与屏幕上的项目或屏幕上的项目进行交互或指示。