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    • 3. 发明申请
    • ENHANCED CALL WAITING
    • 增强呼叫等待
    • WO0024183A8
    • 2001-07-19
    • PCT/US9822051
    • 1998-10-19
    • ASPECT COMM CORPEPLER FREDRICK AFULLER ROBERT MKRANZLER DANIEL RBLANCHARD JOHN T
    • EPLER FREDRICK AFULLER ROBERT MKRANZLER DANIEL RBLANCHARD JOHN T
    • H04M3/53H04M1/57H04M3/42H04M3/428H04M3/436H04M3/533
    • H04M3/436H04M1/57H04M3/428H04M3/533
    • A method of and apparatus for providing telecommunication services to a user (10) is disclosed. When the user (10) is engaged in a first telephone call via a telephone switch (20) with a first caller (11), and a second caller (12) attempts to place a second telephone call to the user (10) via the telephone switch (20), the method and apparatus advise the second caller (12) that the user (10) is engaged in a telephone conversation and allow the second caller (12) to determine whether to interrupt the user (10) or choose another alternative. The user (10) can then decide whether to accept the second telephone call from the second caller (12), putting the first caller (11) on hold, or to refuse the second telephone call. An alternative embodiment is disclosed where the user (10) is advised of the identity of the second caller (12), and then the user (10) can decide whether to accept or deny the second telephone call from the second caller (12). If the second telephone call from the second caller (12) is denied, the second caller (12) is transferred to a message center. Another alternative embodiment enables the user (10) to previously authorize certain callers to interrupt a current call with a new call.
    • 公开了一种向用户(10)提供电信业务的方法和装置。 当用户(10)经由具有第一呼叫者(11)的电话交换机(20)进行第一电话呼叫时,第二呼叫者(12)尝试经由所述用户(10)向用户(10)发出第二电话呼叫 电话交换机(20),所述方法和装置向所述第二呼叫者(12)通知所述用户(10)参与电话通话,并允许所述第二呼叫者(12)确定是否中断所述用户(10)或选择另一个 替代。 用户(10)然后可以决定是否接受来自第二呼叫者(12)的第二电话呼叫,使第一呼叫者(11)保持或拒绝第二电话呼叫。 公开了替代实施例,其中建议用户(10)第二呼叫者(12)的身份,然后用户(10)可以决定是否接受或拒绝来自第二呼叫者(12)的第二电话呼叫。 如果来自第二呼叫者(12)的第二电话呼叫被拒绝,则第二呼叫者(12)被传送到消息中心。 另一替代实施例使得用户(10)能够事先授权某些呼叫者用新呼叫来中断当前呼叫。