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    • 2. 发明申请
    • METHOD AND SYSTEM FOR MANAGING AND MONITORING FUEL TRANSACTIONS
    • 管理和监督燃料交易的方法和系统
    • WO2011106677A1
    • 2011-09-01
    • PCT/US2011/026288
    • 2011-02-25
    • EPONA LLCBETANCOURT, Ernest Blas
    • BETANCOURT, Ernest Blas
    • G06F17/00
    • G06Q50/06G06Q30/06G06Q40/12G06Q50/10H04N7/188
    • Fueling transactions (and other types of transactions) may be verified for legitimacy and validity by recording audio, video and/or images of the transaction as it occurs. The recordings may then be indexed according to one or more transaction parameters such as a driver identifier, a vehicle or transportation unit identifier, an invoice number, a fueling station and the like. A carrier associated with a driver and/or vehicle or other transportation unit may specify which transactions are to be recorded. Accordingly, the fueling station may automatically determine whether to record a transaction upon receiving a transaction initiation request. Transaction recordings may be made based on transaction recordation parameters defined by a carrier and stored and indexed based on transaction storing parameters.
    • 通过记录事务的音频,视频和/或图像,可以验证加密交易(和其他类型的交易)的合法性和有效性。 然后可以根据一个或多个交易参数(例如驾驶员标识符,车辆或运输单位标识符,发票号码,加油站等)对记录进行索引。 与驾驶员和/或车辆或其他运输单元相关联的运营商可以指定哪些交易将被记录。 因此,加油站可以在接收到交易发起请求时自动确定是否记录交易。 事务记录可以基于由载体定义的事务记录参数进行,并且基于事务存储参数进行存储和索引。
    • 3. 发明申请
    • SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
    • 用于管理客户互动的系统和方法
    • WO2009018408A1
    • 2009-02-05
    • PCT/US2008/071705
    • 2008-07-31
    • BANK OF AMERICA CORPORATIONHILL, Rosemary
    • HILL, Rosemary
    • G06F15/16
    • G06Q40/02G06Q30/02G06Q40/00
    • Systems and methods for managing customer interactions allow an organization or individual to identify, prioritize, and manage customer interactions efficiently prior to a customer reaching a specialized customer service agent or station. A terminal may be used in a lobby of an office or business (e.g., by a lobby leader) to identify, queue, and process customers. For example, in a banking environment, a customer's needs and identification information may be collected and/or identified prior to the customer reaching a bank teller or other transaction station by a lobby leader. In one or more instances, a terminal used by a lobby leader may be configured to process one or more transactions so that the customer does not need to wait in a queue. A lobby leader terminal may also include a variety of other functions to facilitate customer management.
    • 用于管理客户交互的系统和方法允许组织或个人在客户到达专门的客户服务代理或站之前有效地识别,优先排列和管理客户交互。 终端可以在办公室或商业的大厅(例如,由大厅领导)中使用以识别,排队和处理客户。 例如,在银行环境中,客户的需求和识别信息可以在客户由大厅领导者到达银行柜员或其他交易站之前收集和/或识别。 在一个或多个实例中,由大厅领导者使用的终端可以被配置为处理一个或多个事务,使得客户不需要等待在队列中。 大厅领导终端还可以包括各种其他功能以便于客户管理。