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1. 发明申请

WO2021119441A1 FUNCTION-AS-A-SERVICE CLOUD CHATBOT FOR TWO-WAY COMMUNICATION SYSTEMS 审中-公开
公开(公告)号：WO2021119441A1
公开(公告)日：2021-06-17
申请号：PCT/US2020/064532
申请日：2020-12-11
申请人： LIVEPERSON, INC.
发明人： THUM, Christian , REIZ, Robert , GILCHREST, Alan , ROTARU, Andreas , PELCZER, Simon
IPC分类号： H04L12/58
摘要： The present disclosure relates generally to systems and methods for facilitating two-way communication sessions using serverless cloud-based functions configured in a function-as-a-service (FaaS) system. One example includes accessing a template configured to execute a response based on an event, facilitating a two-way communication session with a user device, and processing data of the two-way communication session to identify an event trigger corresponding to the template. Execution of a serverless cloud-based function associated with the event trigger is requested, and one or more outputs of the serverless cloud-based function associated with the event trigger are integrated into the two-way communication session.

2. 发明申请

WO2020191093A1 DYNAMIC COMMUNICATIONS ROUTING TO DISPARATE ENDPOINTS 审中-公开
公开(公告)号：WO2020191093A1
公开(公告)日：2020-09-24
申请号：PCT/US2020/023422
申请日：2020-03-18
申请人： LIVEPERSON, INC.
发明人： BRADLEY, Joe , GILCHREST, Alan , DEB, Bodhi
IPC分类号： H04L12/725 , G06F40/205 , G06N20/00 , H04L12/58 , H04L12/911 , H04L12/927
摘要： The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically routing messages having multiple intents between bots and terminal devices during communication sessions configured with multi-channel capabilities.

3. 发明申请

WO2013119808A1 ANALYTICS DRIVEN ENGAGEMENT 审中-公开
标题翻译：分析师驾驶参与
公开(公告)号：WO2013119808A1
公开(公告)日：2013-08-15
申请号：PCT/US2013/025142
申请日：2013-02-07
申请人： LIVEPERSON, INC.
发明人： ZELENKO, Avinoam , GORDON, Vitaly , KEHAT, Arnon-Naftally , BARAK, Matan
IPC分类号： G06F17/30 , G06Q30/02 , G06Q30/00
CPC分类号： H04L43/04 , G06F17/30867 , G06Q30/00 , G06Q30/0201 , G06Q30/0207 , G06Q30/0211 , G06Q30/0246 , H04L43/08
摘要： Various embodiments relate to an engagement server and a related method of initiating an engagement between an agent device and a user device based on formed and modified engagement rules. In one embodiment, the engagement server can receive one or more third-party analytic reports and use them to form engagement rules that determine when the engagement server initiates an engagement between the agent device and user device. In some embodiments, the engagement server can also receive user interaction data from the user device to modify engagement rules to fit a particular user. In some embodiments, the engagement server can use the third-party analytic reports and/or user interaction data from a plurality of users to form a statistical model. The engagement server may then use the statistical model to form and/or modify the engagement rules.
摘要翻译：各种实施例涉及参与服务器和基于形成和修改的参与规则来启动代理设备和用户设备之间的接合的相关方法。在一个实施例中，接合服务器可以接收一个或多个第三方分析报告并使用它们来形成参与规则，以确定参与服务器何时启动代理设备和用户设备之间的接合。在一些实施例中，接合服务器还可以从用户设备接收用户交互数据，以修改接合规则以适合特定用户。在一些实施例中，参与服务器可以使用来自多个用户的第三方分析报告和/或用户交互数据来形成统计模型。接合服务器然后可以使用统计模型来形成和/或修改接合规则。

4. 发明申请

WO2012082919A2 AUTHENTICATION OF SERVICE REQUESTS INITIATED FROM A SOCIAL NETWORKING SITE 审中-公开
标题翻译：从社会网络网站启动的服务要求的验证
公开(公告)号：WO2012082919A2
公开(公告)日：2012-06-21
申请号：PCT/US2011/064946
申请日：2011-12-14
申请人： LIVEPERSON, INC. , BARAK, Matan
发明人： BARAK, Matan
IPC分类号： H04L29/06
CPC分类号： H04L51/04 , G06Q30/0609 , H04L43/08 , H04L63/102 , H04L63/126 , H04L67/306
摘要： Described are computer-based methods and apparatuses, including computer program products, for authenticating user service requests from a social networking site. Data representing a selected message and an originator of the selected message is stored. Data representing a reply to the originator of the selected message is transmitted for posting at the social networking server, the reply including data that causes transmission of a service request to the server when actuated. Data representing the service request and a sender of the service request is received. Data representing a user profile of the sender of the service request is retrieved from the social networking server. One or more attributes of the user profile of the sender are compared against one or more attributes of the stored data representing the originator of the selected message in order to verify the one or more attributes of the user profile.
摘要翻译：描述了基于计算机的方法和装置，包括用于认证来自社交网站的用户服务请求的计算机程序产品。存储表示所选消息的数据和所选消息的发起者。发送表示对所选消息的发起者的回复的数据被发送以在社交网络服务器上发布，该回复包括当致动时将服务请求发送到服务器的数据。接收表示服务请求的数据和服务请求的发送方。从社交网络服务器检索表示服务请求的发送者的用户简档的数据。将发送者的用户简档的一个或多个属性与表示所选消息的发起者的所存储的数据的一个或多个属性进行比较，以便验证用户简档的一个或多个属性。

5. 发明申请

WO2023081195A1 AUTOMATED DECISIONING BASED ON PREDICTED USER INTENT 审中-公开
公开(公告)号：WO2023081195A1
公开(公告)日：2023-05-11
申请号：PCT/US2022/048685
申请日：2022-11-02
申请人： LIVEPERSON, INC.
发明人： D'ALESSANDRO, Angelo , HALEY, Brian
IPC分类号： G06Q30/06
摘要： A system for automated account interaction receives historical information associated with an account corresponding to a user. The historical information identifies a transaction involving the account. The system uses one or more trained machine learning models to identify an intent for the transaction at least in part by inputting the historical information to the trained machine learning models. The system uses the trained machine learning models to generate a recommended transaction at least in part by inputting the intent for the transaction to the trained machine learning models. The system outputs the recommended transaction and receives a confirmation regarding the recommended transaction.

6. 发明申请

WO2022147019A1 SYSTEMS AND METHODS FOR BOT SELECTION CALIBRATION IN TWO-WAY COMMUNICATIONS 审中-公开
公开(公告)号：WO2022147019A1
公开(公告)日：2022-07-07
申请号：PCT/US2021/065354
申请日：2021-12-28
申请人： LIVEPERSON, INC.
发明人： HIGGINS, Michael , DUNN, Matthew
IPC分类号： H04L51/02 , H04L51/00 , H04L51/18
摘要： The present disclosure relates generally to facilitating two-way communications. One example involves receiving input data as part of a two-way communication session associated with a plurality of bots, accessing confidence scores from the bots. Mapped scores are then generated for the plurality of bots from the confidence scores using a bot score mapper. A selected bot is identified using the mapped scores, and the two-way communication session is facilitated using the selected bot. Further, techniques are provided to track performance of the selected bot and dynamically updated mapping adjustments in the bot score mapper using feedback and machine learning systems.

7. 发明申请

WO2021247655A1 SYSTEMS AND METHOD FOR INTENT MESSAGING 审中-公开
公开(公告)号：WO2021247655A1
公开(公告)日：2021-12-09
申请号：PCT/US2021/035380
申请日：2021-06-02
申请人： LIVEPERSON, INC.
发明人： SALTER, Jeffrey , KEDMI, Avi
IPC分类号： H04L12/58 , H04M3/523 , G06F16/90332 , G06F40/35 , G06N20/00 , G06Q30/016 , H04L51/046 , H04M2203/1058
摘要： Disclosed embodiments provide a framework to assist customers in obtaining relevant responses from brands and other users to the intents communicated by these customers. In response to obtaining an intent, an intent messaging service identifies one or more users that can be provided with the intent to solicit responses to the intent. The one or more users are selected based on characteristics of the intent. The intent messaging service evaluates the responses to the intent from the one or more users to identify relevant responses that can be presented to the customer. The intent messaging service provides the relevant responses to the intent to the customer, which can determine which users to interact with to address the intent.

8. 发明申请

WO2021086970A1 DYNAMIC COMMUNICATIONS ROUTING TO DISPARATE ENDPOINTS 审中-公开
公开(公告)号：WO2021086970A1
公开(公告)日：2021-05-06
申请号：PCT/US2020/057746
申请日：2020-10-28
申请人： LIVEPERSON, INC.
发明人： SALTER, Jeffrey , LOCASCIO, Robert
IPC分类号： H04L12/58
摘要： The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.

9. 发明申请

WO2020198438A1 DYNAMIC MESSAGE PROCESSING AND AGGREGATION OF DATA IN MESSAGING 审中-公开
公开(公告)号：WO2020198438A1
公开(公告)日：2020-10-01
申请号：PCT/US2020/024900
申请日：2020-03-26
申请人： LIVEPERSON, INC.
发明人： SALTER, Jeffrey
IPC分类号： H04M3/42 , H04L12/58 , H04M3/51 , H04M3/523 , H04M7/00
摘要： A network device (e.g., a user's mobile phone) may be used to make a telephone call to a landline telephone associated with a client device (e.g., a business's device). If the telephone call is terminated, either the network device or the client device may generate a text message to the other and establish a communication session. The client device may present a variety of options to the network device of service requests that may be completed by text message. The network device may transmit the service request and the service request may be fulfilled by the client.

10. 发明申请

WO2018034989A1 SYSTEMS AND METHODS FOR REAL-TIME REMOTE CONTROL OF MOBILE APPLICATIONS 审中-公开
标题翻译：用于移动应用的实时远程控制的系统和方法
公开(公告)号：WO2018034989A1
公开(公告)日：2018-02-22
申请号：PCT/US2017/046550
申请日：2017-08-11
申请人： LIVEPERSON, INC.
发明人： STUBER, Reto , THUM, Christian , SEEDORF, Stefan , LEVIN, Yossi
IPC分类号： G06F9/44 , H04L29/06
摘要： Systems and methods for real-time, remote-control of mobile applications are provided. A communication session between a network device and a terminal device can be established. The network device can be configured to execute a mobile application. For example, the mobile application can include an input element at an initial state. The mobile application can be remotely controlled by the terminal device. Further, a data stream including content data can be received and transmitted during the communication session. For example, the content data can include an object presented by the mobile application. The content data can be displayed on the terminal device. An input event associated with the content data can be detected. Control data can be generated based on the detected input event. The control data can be received at the network device and the initial state of the input element can be modified.
摘要翻译：提供了用于实时，远程控制移动应用的系统和方法。可以建立网络设备和终端设备之间的通信会话。网络设备可以被配置为执行移动应用程序。例如，移动应用程序可以包括处于初始状态的输入元素。移动应用程序可以由终端设备远程控制。此外，可以在通信会话期间接收和发送包括内容数据的数据流。例如，内容数据可以包括由移动应用呈现的对象。内容数据可以显示在终端设备上。可以检测与内容数据相关联的输入事件。控制数据可以基于检测到的输入事件生成。可以在网络设备上接收控制数据，并且可以修改输入元素的初始状态。

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