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1. 发明申请

WO2014127373A1 MULTIPLE-PERSONA ON MOBILE DEVICES 审中-公开
标题翻译：移动设备上的多人
公开(公告)号：WO2014127373A1
公开(公告)日：2014-08-21
申请号：PCT/US2014/016963
申请日：2014-02-18
申请人： AETHERPAL INC.
发明人： GONSALVES, Deepak , PALANICHAMY, Ranjithkumar , AYYALASOMAYAJULA, Subramanyam , CHENGAPPA, Pooja , PARMAR, Ramesh
IPC分类号： H04L29/06 , H04L9/32 , H04W12/06 , H04W88/02
CPC分类号： H04W12/04 , H04L9/007 , H04L9/3265 , H04L63/0823 , H04L2209/38 , H04W12/06 , H04W88/02
摘要： Disclosed is a system and method of allowing multiple customer support organizations to establish virtual mobile management sessions with a mobile device using a multi-persona client on the mobile device that does not have to reconfigured for each of the multiple customer support organizations.
摘要翻译：公开了允许多个客户支持组织使用移动设备上的多角色客户端与移动设备建立虚拟移动管理会话的系统和方法，该移动设备不需要为多个客户支持组织中的每一个重新配置。

2. 发明申请

WO2014089024A3 KNOWLEDGE BASE IN VIRTUAL MOBILE MANAGEMENT 审中-公开
公开(公告)号：WO2014089024A3
公开(公告)日：2014-06-12
申请号：PCT/US2013/072780
申请日：2013-12-03
申请人： AETHERPAL INC.
发明人： GONSALVES, Deepak , CHARLES, Calvin , CHENGAPPA, Pooja , PARMAR, Ramesh , AYYALASOMAYAJULA, Subramanyam , KUTCHUK, Artun , OH, Byung Joon
IPC分类号： H04L12/24 , G06F11/07 , G09B7/00
摘要： Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge. The application also relates to the creation and useage of storyboard files for training a remote support technician. Screen images of a connected device are annotated with instructions to create storyboard tags to be received by a content management server.

3. 发明申请

WO2013149043A2 ACCESS CONTROL LIST FOR APPLICATIONS ON MOBILE DEVICES DURING A REMOTE CONTROL SESSION 审中-公开
标题翻译：在远程控制会话期间在移动设备上的应用访问控制列表
公开(公告)号：WO2013149043A2
公开(公告)日：2013-10-03
申请号：PCT/US2013/034424
申请日：2013-03-28
申请人： AETHERPAL INC.
发明人： AYYALASOMAYAJULA, Subramanyam , PALANICHAMY, Ranjithkumar , GONSALVES, Deepak , KUTCHUK, Artun
IPC分类号： G06F21/62
CPC分类号： G06F21/6218 , H04W8/245 , H04W12/08
摘要： A method of implementing access restrictions on mobile devices during a remote control session Network based restrictions; User controlled restrictions, or User controlled access list restrictions. A remote support technician connects to a mobile device to perform remote access to the mobile device. As part of the remote control session a policy can be pushed to the device that would have a list of applications that would need to be allowed by the user to be shared with remote technician. Alternatively no policy is pushed and the user must allow remote support technician access.
摘要翻译：在远程控制会话期间对移动设备实施访问限制的方法基于网络的限制; 用户控制的限制或用户控制的访问列表限制。远程支持技术人员连接到移动设备以执行对移动设备的远程访问。作为远程控制会话的一部分，可以将策略推送至设备，该设备将具有需要由用户允许与远程技术人员共享的应用列表。或者，不推送策略，用户必须允许远程技术支持人员访问。

4. 发明申请

WO2014089024A2 KNOWLEDGE BASE IN VIRTUAL MOBILE MANAGEMENT 审中-公开
标题翻译：虚拟手机管理中的知识基础
公开(公告)号：WO2014089024A2
公开(公告)日：2014-06-12
申请号：PCT/US2013072780
申请日：2013-12-03
申请人： AETHERPAL INC
发明人： GONSALVES DEEPAK , CHARLES CALVIN , CHENGAPPA POOJA , PARMAR RAMESH , AYYALASOMAYAJULA SUBRAMANYAM , KUTCHUK ARTUN , OH BYUNG JOON
IPC分类号： H04L12/24 , G06F11/07 , G09B7/00
CPC分类号： G06F3/01 , G06F3/0484 , G06Q10/10 , H04L41/14 , H04L41/16
摘要： Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.
摘要翻译：这里描述的是在与连接的设备的远程管理会话期间提供基于症状和上下文敏感的知识库管理的方法和系统。生成与症状和设备指标相关联的知识库配置文件，以及与症状相关联的知识库搜索规则以及特定设备度量。知识库管理系统基于最终用户描述的症状和对连接的设备状态的评估，在远程管理会话期间立即为远程支持技术人员提供支持信息，以帮助对问题进行故障排除并协助转移知识。

5. 发明申请

WO2014078201A1 VIRTUAL MOBILE MANAGEMENT FOR DEVICE SIMULATION 审中-公开
标题翻译：用于设备仿真的虚拟移动管理
公开(公告)号：WO2014078201A1
公开(公告)日：2014-05-22
申请号：PCT/US2013/069260
申请日：2013-11-08
申请人： AETHERPAL INC.
发明人： GONSALVES, Deepak , CHENGAPPA, Pooja , PARMAR, Ramesh , AYYALASOMAYAJULA, Subramanyam , VISWANATHAN, Mahadevan , OH, Byung Joon
IPC分类号： H04L12/26 , H04L12/24 , G06F11/36
CPC分类号： G06F17/5009 , G06F11/3664 , H04L41/0806 , H04L41/085 , H04L41/145 , H04L43/10 , H04L43/50
摘要： Described herein is a method and system that provides access to numerous connected devices in a device bank (30) and allows remote interaction and control of aspects of the connected devices using a remote management system. In an embodiment, the method comprises the configuring of one or more connected devices in the device bank to mimic an end user's connected device configuration and environment in order to resolve an issue with the end user's connected device. In other embodiments, the connected devices in the device bank can be used by end users such as developers to test and diagnose new applications and by remote support technicians to train themselves on connected devices.
摘要翻译：这里描述了一种方法和系统，其提供对设备组（30）中的许多连接设备的访问，并且允许使用远程管理系统远程交互和控制所连接设备的各方面。在一个实施例中，该方法包括在设备组中配置一个或多个连接的设备以模拟最终用户的连接的设备配置和环境，以便解决终端用户连接的设备的问题。在其他实施例中，设备组中的连接的设备可以被诸如开发者的最终用户使用来测试和诊断新应用，并且由远程支持技术人员在连接的设备上训练自己。

6. 发明申请

WO2015065361A1 METHOD AND SYSTEM FOR COLLECTION OF DEVICE LOGS DURING A REMOTE CONTROL SESSION 审中-公开
标题翻译：用于在远程控制会话期间收集设备日志的方法和系统
公开(公告)号：WO2015065361A1
公开(公告)日：2015-05-07
申请号：PCT/US2013/067463
申请日：2013-10-30
申请人： AETHERPAL INC.
发明人： GONSALVES, Deepak , AYYALASOMAYAJULA, Subramanyam , PALANICHAMY, Ranjith Kumar
IPC分类号： H04W24/10
CPC分类号： H04W24/10
摘要： Described herein are a method and system that has the capability to interface with a remote control system and utilize systems within wireless devices to activate a debug logger and view and analyze the collected data logs. A wide range of measurements and analytical with respect to applications, device hardware, device software and network in various simulated and natural environments is obtained, and transmitted to the remote system for analysis and storage.
摘要翻译：这里描述了具有与远程控制系统接口并利用无线设备内的系统来激活调试记录器并查看和分析所收集的数据日志的能力的方法和系统。获得了各种模拟和自然环境中应用，设备硬件，设备软件和网络的广泛测量和分析，并将其传输到远程系统进行分析和存储。

7. 发明申请

WO2013149046A2 PASSWORD PROTECT FEATURE FOR APPLICATION IN MOBILE DEVICE DURING A REMOTE SESSION 审中-公开
标题翻译：密码保护功能，用于在远程会话期间在移动设备上的应用
公开(公告)号：WO2013149046A2
公开(公告)日：2013-10-03
申请号：PCT/US2013/034427
申请日：2013-03-28
申请人： AETHERPAL INC.
发明人： PALANICHAMY, Ranjithkumar , GONSALVES, Deepak
IPC分类号： G06F21/31
CPC分类号： G06F21/60 , G06F3/1454 , G06F21/31 , G06F21/6209 , G06F2221/032 , G09G2358/00 , H04L41/28
摘要： Disclosed is a method of password protection applied to applications on mobile devices during a remote control session. When a mobile device is connected to a remote support technician providing said remote support technician access to the mobile device, when a user highlights a password field the password is contextually hidden on remote support technician's console. A toast message is displayed on the remote access console and the user's mobile device and the remote support technician is denied the ability to edit the user's password field.
摘要翻译：公开了一种在远程控制会话期间应用于移动设备上的应用的密码保护方法。当移动设备连接到提供所述远程支持技术人员对移动设备的访问的远程支持技术人员时，当用户突出显示密码字段时，密码被上下文隐藏在远程支持技术人员的控制台上。 Toast消息显示在远程访问控制台上，用户的移动设备和远程支持技术人员被拒绝编辑用户密码字段。

8. 发明申请

WO2013184907A1 VIRTUAL MOBILE MANAGEMENT - REMOTE CONTROL 审中-公开
标题翻译：虚拟移动管理 - 远程控制
公开(公告)号：WO2013184907A1
公开(公告)日：2013-12-12
申请号：PCT/US2013/044496
申请日：2013-06-06
申请人： AETHERPAL INC.
发明人： PARMAR, Ramesh , DOSHI, Dinesh , JAGANNATHA, Deepa , GONSALVES, Deepak
IPC分类号： H04L29/08 , H04W4/00
CPC分类号： H04L67/125 , H04W4/50
摘要： Disclosed is a Virtual Mobile Management apparatus and method using a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application to request remote control feature.
摘要翻译：公开了一种使用控制中心系统的虚拟移动管理装置和方法，所述控制中心系统可操作以基于与所述无线设备建立专用通信信道并且采用通信协议来促进显示捕获，键和触摸输入模拟，从而能够远程控制无线手持设备，并收集设备参数以分析和与预定义参数进行比较，并生成可由授权用户查看的标准偏差报告。设备客户端驻留在移动设备非易失性存储器上，并且可由最终用户操作以调用应用来请求远程控制特征。

9. 发明申请

WO2013149043A3 ACCESS CONTROL LIST FOR APPLICATIONS ON MOBILE DEVICES DURING A REMOTE CONTROL SESSION 审中-公开
标题翻译：远程控制会议期间在移动设备上应用的访问控制列表
公开(公告)号：WO2013149043A3
公开(公告)日：2013-12-05
申请号：PCT/US2013034424
申请日：2013-03-28
申请人： AETHERPAL INC
发明人： AYYALASOMAYAJULA SUBRAMANYAM , PALANICHAMY RANJITHKUMAR , GONSALVES DEEPAK , KUTCHUK ARTUN
IPC分类号： H04W8/24
CPC分类号： G06F21/6218 , H04W8/245 , H04W12/08
摘要： A method of implementing access restrictions on mobile devices during a remote control session Network based restrictions; User controlled restrictions, or User controlled access list restrictions. A remote support technician connects to a mobile device to perform remote access to the mobile device. As part of the remote control session a policy can be pushed to the device that would have a list of applications that would need to be allowed by the user to be shared with remote technician. Alternatively no policy is pushed and the user must allow remote support technician access.
摘要翻译：在远程控制会话期间实现移动设备的访问限制的方法基于网络的限制; 用户控制的限制或用户控制的访问列表限制。远程支持技术人员连接到移动设备以执行对移动设备的远程访问。作为远程控制会话的一部分，策略可以被推送到设备，该设备将具有用户需要被允许与远程技术人员共享的应用的列表。或者，不推送任何策略，用户必须允许远程支持技术人员访问。

10. 发明申请

WO2013149046A3 PASSWORD PROTECT FEATURE FOR APPLICATION IN MOBILE DEVICE DURING A REMOTE SESSION 审中-公开
标题翻译：在远程会议期间应用于移动设备的密码保护功能
公开(公告)号：WO2013149046A3
公开(公告)日：2013-11-21
申请号：PCT/US2013034427
申请日：2013-03-28
申请人： AETHERPAL INC
发明人： PALANICHAMY RANJITHKUMAR , GONSALVES DEEPAK
IPC分类号： G06F21/31
CPC分类号： G06F21/60 , G06F3/1454 , G06F21/31 , G06F21/6209 , G06F2221/032 , G09G2358/00 , H04L41/28
摘要： Disclosed is a method of password protection applied to applications on mobile devices during a remote control session. When a mobile device is connected to a remote support technician providing said remote support technician access to the mobile device, when a user highlights a password field the password is contextually hidden on remote support technician's console. A toast message is displayed on the remote access console and the user's mobile device and the remote support technician is denied the ability to edit the user's password field.
摘要翻译：公开了一种在远程控制会话期间应用于移动设备上的应用的密码保护方法。当移动设备连接到提供所述远程支持技术人员访问移动设备的远程支持技术人员时，当用户突出显示密码字段时，密码被上下文隐藏在远程支持技术人员的控制台上。远程访问控制台上显示吐司信息，用户的移动设备和远程支持技术人员将被拒绝编辑用户密码字段的功能。

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