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51. 发明申请

WO2005019982A2 METHODS AND SYSTEMS FOR PROVIDING CUSTOMER RELATIONS INFORMATION 审中-公开
标题翻译：提供客户关系信息的方法和系统
公开(公告)号：WO2005019982A2
公开(公告)日：2005-03-03
申请号：PCT/US2004/024379
申请日：2004-08-16
申请人： OCWEN FINANCIAL CORPORATION , ERBEY, William, C. , CONRADSON, Scott, Paul
发明人： ERBEY, William, C. , CONRADSON, Scott, Paul
IPC分类号： G06F
CPC分类号： G06Q40/02 , G06Q30/016 , G06Q40/00 , H04M3/51
摘要： Methods and systems for providing information to a mortgage recipient or other customer of a financial institution. A system identifies potential customer inquiries and provides a list of scripts responsive to the potential customer inquiries. If none of the scripts address the customer’s inquiry, the customer specifies the inquiry and an additional list of scripts is generated. The scripts include scripted text, account information, and financial transaction information. In one variation, the customer accesses a website maintained by the financial institution and views a script responsive to the inquiry. In another variation, the customer telephones a customer service agent who selects a script responsive to the inquiry, and reads the script to the customer. In yet another variation, the script is provided to the customer via an Interactive Voice Responses system.
摘要翻译：向金融机构的抵押人或其他客户提供信息的方法和系统。系统识别潜在的客户查询，并提供响应潜在客户查询的脚本列表。如果没有脚本解决客户的查询，则客户指定查询，并生成附加的脚本列表。脚本包括脚本文本，帐户信息和金融交易信息。在一个变化中，客户访问由金融机构维护的网站并且响应于查询查看脚本。在另一个变体中，客户电话接听客户服务代理，该代理人响应于查询选择一个脚本，并将该脚本读取给客户。在另一个变型中，脚本通过交互式语音响应系统被提供给顾客。

52. 发明申请

WO1997021076A1 SURFACE FORM MEASUREMENT 审中-公开
标题翻译：表面测量
公开(公告)号：WO1997021076A1
公开(公告)日：1997-06-12
申请号：PCT/GB1996003003
申请日：1996-12-06
申请人： TAYLOR HOBSON LIMITED , SEDDON, Peter , MILLS, Michael , SCOTT, Paul, James , WHITE, Roy, George , WHITTLE, Derek, Roger
发明人： TAYLOR HOBSON LIMITED
IPC分类号： G01B21/04
CPC分类号： G01B5/201
摘要： A nominally cylindrical surface (10a) of a workpiece (10) is sensed by a stylus (9) displaceable radially of an axis (A) of rotation of the surface relative to a support column (5) defining a reference datum (B) so that the stylus (9) follows the cylindrical surface at a given height along the surface. Relative rotation of the workpiece (10) and the stylus (9) about the axis (A) of rotation of the surface (a) is effected and the displacement of the stylus (9) used to determine information relating to the radial form of the surface at that height. These measurements are repeated at different heights along the surface so as to determine its cylindrical form. The displacement of the stylus (9) from a given position on the surface at each height before and after rotation (A) of the stylus and workpiece through 180 DEG are measured and the resulting measurements used to compensate for any error or deviation in the reference datum.
摘要翻译：工件（10）的名义上的圆柱形表面（10a）由通过表面相对于限定参考基准（B）的支撑柱（5）的旋转轴线（A）的径向位移的触笔（9）来感测，因此触针（9）沿着表面沿着给定的高度跟随圆柱形表面。实现工件（10）和触针（9）围绕表面（a）的旋转轴线（A）的相对旋转，并且用于确定与径向形式的信息相关的触针（9）的位移表面在那个高度。这些测量在沿表面的不同高度重复，以确定其圆柱形。测量触针（9）从指针和工件的旋转（A）之前和之后的每个高度处的表面上给定位置的位移到180度，并且所得到的测量用于补偿参考中的任何误差或偏差基准。

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