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41. 发明申请

WO0215532B1 DESTINATION UNAVAILABLE STATE AND NOTIFICATION SERVICE FOR PUBLIC TELEPHONE NETWORK 审中-公开
标题翻译：公用电话网络的目的地不可用状态和通知服务
公开(公告)号：WO0215532B1
公开(公告)日：2002-12-27
申请号：PCT/IB0101459
申请日：2001-08-14
申请人： OKON SHMUEL , TAL REUVEN
发明人： OKON SHMUEL , TAL REUVEN
IPC分类号： H04M3/436 , H04M3/46 , H04M3/48 , H04M3/42
CPC分类号： H04M3/48 , H04M3/436 , H04M3/46 , H04M3/465
摘要： Methods for placing and controlling an unavailable state of a destination telephone number. When in an unavailable state, callers (15A) attempting to contact a destination telephone (15B) number are provided with a prompt through to create a task (18) that provides a notification when the connection between the calling telephone (15A) and the destination telephone (15B) is possible. Within this task, the unavailable state of the destination is tested, and if a predetermined criterion is satisfied, the notification is provided to the caller (15A) through the communication network (11). A connection can then be established if the caller (15A) approves. The unavailable state of a destination telephone number can be set by providing commands to a node in the communication network. The destination can be unavailable for all callers or only for specific callers. A programmed control system (12) can be used to implement these methods.
摘要翻译：用于放置和控制目的地电话号码的不可用状态的方法。当处于不可用状态时，尝试联系目的地电话（15B）号码的呼叫者（15A）被提供提示通过以创建当呼叫电话（15A）与目的地之间的连接时提供通知的任务（18）电话（15B）是可能的。在该任务中，测试目的地的不可用状态，并且如果满足预定标准，则通过通信网络（11）将该通知提供给呼叫者（15A）。如果主叫方（15A）批准，则可以建立连接。目的地电话号码的不可用状态可以通过向通信网络中的节点提供命令来设置。目的地可能不适用于所有呼叫者或仅限特定呼叫者。程序控制系统（12）可以用来实现这些方法。

42. 发明申请

WO0165815A3 INTERNET SERVER INCLUDING INTERNET-PSTN GATEWAY AND HTTP SERVER 审中-公开
标题翻译：互联网服务器，包括INTERNET-PSTN网关和HTTP服务器
公开(公告)号：WO0165815A3
公开(公告)日：2002-08-08
申请号：PCT/US0105836
申请日：2001-02-21
申请人： SYLANTRO SYSTEMS CORP
发明人： BONEE PETER A
IPC分类号： H04M3/48 , H04M7/00
CPC分类号： H04M7/128 , H04M3/48 , H04M7/0057
摘要： In addition to a telephone number, every user on the described telephone system, is also provided an internet address. The user's target telephone (52) is coupled to an internet server (56) which includes a gateway to the conventional telephone network (54). Callers to the telephone from a POTS phone (50) enter the telephone number in the conventional manner to call the intended recipient. The call is routed across the telephone network (54) to the gateway and the internet server (56) correlates the telephone number and internet address. The call is placed to the telephone (52) by the internet server. Callers to the target telephone (52) with internet access enter the internet address for the telephone via any internet appliance, such as a PC, internet telephone or the like. The internet server (56) provides a web page about the intended recipient to the caller via the internet appliance. The caller is requested to enter their own telephone number into an appropriate data entry point on the web page. The internet server (56) then ascertains the availability of the called telephone (52). If the called telephone (52) is available according to preset conditions, the internet server (56) rings both telephones. This system is particularly useful for handling 1-800 numbers. The internet server can (56) track the available system capacity and determine usage rates. With this information, the system can determine approximately when the target telephone (52) will be available to receive a next call. The internet server (56) can tell the caller when to expect a callback so the caller need not wait on hold.
摘要翻译：除了电话号码之外，所述电话系统上的每个用户还提供有互联网地址。用户的目标电话（52）耦合到包括到常规电话网络（54）的网关的因特网服务器（56）。来自POTS电话（50）的电话的来电者以常规方式输入电话号码以呼叫预定接收者。呼叫通过电话网络（54）路由到网关，并且因特网服务器（56）将电话号码和互联网地址相关联。该通话由互联网服务器发送到电话（52）。具有互联网接入的目标电话（52）的呼叫者通过诸如PC，因特网电话等的任何互联网设备进入电话的互联网地址。互联网服务器（56）通过互联网设备向呼叫者提供关于预期接收者的网页。请求呼叫者将自己的电话号码输入到网页上的适当的数据输入点。互联网服务器（56）然后确定被叫电话（52）的可用性。如果被叫电话（52）根据预设条件可用，则互联网服务器（56）振铃两个电话。该系统特别适用于处理1-800个数字。互联网服务器可以（56）跟踪可用的系统容量并确定使用率。利用该信息，系统可以大致确定目标电话（52）何时可用于接收下一个呼叫。互联网服务器（56）可以告知呼叫者何时期望回呼，所以呼叫者不需要等待保持。

43. 发明申请

WO0197494A3 TELECOMMUNICATIONS PROCESSING APPARATUS AND METHOD 审中-公开
标题翻译：电信处理设备和方法
公开(公告)号：WO0197494A3
公开(公告)日：2002-06-20
申请号：PCT/US0140927
申请日：2001-06-11
申请人： ANAND SHOBHANA , PARRUCK BIDYUT
发明人： ANAND SHOBHANA , PARRUCK BIDYUT
IPC分类号： H04M3/48 , H04M3/493 , H04M3/51 , H04M7/00
CPC分类号： H04M3/48 , H04M3/42068 , H04M3/493
摘要： A telecommunications system includes a terminal adapted to couple to a telecommunications network. A memory is configured to store control procedures and data, and a processor is coupled to the memory and configured to execute the control procedures to communicate with the telecommunications network. When a call is placed from an initiator to a destination, and when the destination is not available, the processor is configured to store profile data associated with the initiator for the destination to return the call when the destination is available. In one aspect of the invention, the processor is further configured to provide audio interaction to the initiator and to record the profile data in response to the initiator's actions. Advantages of the invention include the ability to track and respond to all calls in order to provide high quality communication features and customer service.
摘要翻译：电信系统包括适于耦合到电信网络的终端。存储器被配置为存储控制过程和数据，并且处理器耦合到存储器并且被配置为执行与电信网络通信的控制过程。当从发起者到目的地的呼叫被放置，并且当目的地不可用时，处理器被配置为存储与目的地的发起者相关联的简档数据，以在目的地可用时返回呼叫。在本发明的一个方面，处理器还被配置为向发起者提供音频交互，并响应于发起者的动作记录简档数据。本发明的优点包括跟踪和响应所有呼叫以提供高质量通信特征和客户服务的能力。

44. 发明申请

WO0207460A8 A SYSTEM AND METHOD FOR CONTEXT ASSOCIATION 审中-公开
标题翻译：一种用于语境关联的系统和方法
公开(公告)号：WO0207460A8
公开(公告)日：2002-03-28
申请号：PCT/US0122258
申请日：2001-07-16
申请人： CONTEXT CONNECT INC , STERN ROBERT A , DRURY ROD , AHN SUNNY
发明人： STERN ROBERT A , DRURY ROD , AHN SUNNY
IPC分类号： H04M3/48 , H04M3/493 , H04M15/00 , G06F17/60
CPC分类号： H04M15/49 , H04M3/48 , H04M3/4931 , H04M15/00 , H04M15/51 , H04M2207/18 , H04M2215/32 , H04M2215/46 , H04M2215/54 , Y10S707/99939

45. 发明申请

WO0054491A9 PROCESS FOR SCREENING AND TRACKING USERS ON A TELEPHONIC NETWORK 审中-公开
标题翻译：在电话网络上屏幕和跟踪用户的过程
公开(公告)号：WO0054491A9
公开(公告)日：2002-03-14
申请号：PCT/US0006195
申请日：2000-03-09
申请人： NOVAK DON
发明人： NOVAK DON
IPC分类号： H04M3/22 , H04M3/36 , H04M3/38 , H04M3/436 , H04M3/48 , H04M3/54 , H04M7/00 , H04Q3/72 , H04M15/00 , H04M1/56 , H04M15/06
CPC分类号： H04M3/48 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/382 , H04M3/42059 , H04M3/436 , H04M3/54 , H04M7/00 , H04M2207/18 , H04M2242/22 , H04Q3/72
摘要： A process for screening and monitoring users connecting or attempting to connect from a user platform to a target platform via a telephone network, the target platform being located within a specified jurisdiction. The process comprises filtering unauthorized calls from connecting to a target platform and writing call information for all calls connections made or attempted (step 12-18), verifying user identification (steps 20-34), and establishing a network connection between authorized callers and the target platform.
摘要翻译：用于连接或尝试通过电话网络从用户平台连接到目标平台的用户的过程，目标平台位于指定的管辖区域内。该过程包括过滤未经授权的呼叫连接到目标平台，并为所有进行或尝试的呼叫（步骤12-18）写入呼叫信息，验证用户标识（步骤20-34），以及建立授权呼叫者和目标平台。

46. 发明申请

WO02015545A1 METHOD AND INSTALLATION FOR TELEPHONE INQUIRY 审中-公开
标题翻译：电话查询的方法和安装
公开(公告)号：WO02015545A1
公开(公告)日：2002-02-21
申请号：PCT/FR2001/002594
申请日：2001-08-10
IPC分类号： H04M1/57 , H04M3/02 , H04M3/48 , H04M3/493 , H04M15/00
CPC分类号： H04M3/493 , H04M1/57 , H04M3/02 , H04M3/48 , H04M15/00 , H04M2201/12
摘要： The invention concerns a method for querying by telephone a receiver centre (2). The invention is characterised in that the querying party dials the telephone number of said receiver centre (2) using a fixed or mobile apparatus (1) capable of receiving data (3, 4, 5, 6, 7), via a telephone network or data transmission, allowing the called telephone bell to ring a specific number of times, the receiver centre (2) automatically identifies the call number of the querying party and the number of ringing signals and automatically transmits to that number a reply (3, 4, 5, 6, 7) audible or visible on said fixed or mobile apparatus (1), said reply corresponding to the number of specific ringing signals. The invention is applicable to queries by telephone.
摘要翻译：本发明涉及一种通过电话查询接收机中心（2）的方法。本发明的特征在于，询问方使用能够经由电话网络或者电话网络接收数据（3,4,5,6,7）的固定或移动装置（1）拨打所述接收中心（2）的电话号码，数据传输，允许被叫电话铃响铃特定次数，接收中心（2）自动识别查询方的呼叫号码和振铃信号数，并自动向该号码发送一个应答（3,4） 5,6,7）在所述固定或移动设备（1）上可听或可见，所述回复对应于特定振铃信号的数量。本发明适用于通过电话查询。

47. 发明申请

WO01080540A1 METHOD FOR PREDICTING AND MANAGING CALL LOAD BY DETERMINING THE OPTIMUM FREQUENCY OF OUTBOUND CALL GENERATION 审中-公开
标题翻译：通过确定外部呼叫发生的最佳频率来预测和管理呼叫负担的方法
公开(公告)号：WO01080540A1
公开(公告)日：2001-10-25
申请号：PCT/US2001/007457
申请日：2001-03-07
IPC分类号： H04L29/06 , H04M3/42 , H04M3/48 , H04M3/51 , H04M3/523 , H04M3/53 , H04M7/00 , H04M7/12 , H04M3/00
CPC分类号： H04L29/06 , H04M3/42323 , H04M3/48 , H04M3/5158 , H04M3/5183 , H04M3/523 , H04M3/5231 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M3/5307 , H04M7/0033 , H04M7/12 , H04M2201/50 , H04M2207/12
摘要： A system for balancing outbound dialing rate with agent utilization in a telephony call center, minimizing wait time for answered outdialed calls has a call number generating module (113) for generating numbers to be automatically dialed, a dialing unit (123) for dialing numbers generated, a queue (117) for queuing answered calls, and a stat module for monitoring performance and generating a call generation rate. The system uses an analytical method or a simulation method for determining the call generation rate. In the analytical method, one or more of distribution function of system processes, numerical methods, solving of non-linear equations, or probability techniques is used. In the simulation method, parameters relating to a queing system are estimated in absence of sufficient information by simulating each of the system's processes, predicting behavior of the system on basis of previous experience, and finding optimal point in future to make a next call.
摘要翻译：一种用于平衡出站拨号速率与电话呼叫中心中的代理利用率的系统，最小化应答的拨出呼叫的等待时间，具有用于生成要自动拨号的号码的呼叫号码产生模块（113），用于拨打所产生的号码的拨号单元（123）用于排队应答呼叫的队列（117），以及用于监视性能并产生呼叫产生速率的统计模块。该系统使用分析方法或模拟方法来确定呼叫生成速率。在分析方法中，使用系统过程的分布函数，数值方法，非线性方程的求解或概率技术中的一个或多个。在仿真方法中，通过模拟系统的每个过程，基于以前的经验来预测系统的行为，并且将来找到最后的点进行下一个呼叫，在没有足够的信息的情况下，估计与排队系统有关的参数。

48. 发明申请

WO0117216A3 TELEPHONE CALLBACK SIGNALING PROCESS VIA INTERNET 审中-公开
标题翻译：电话呼叫信号通过互联网进行
公开(公告)号：WO0117216A3
公开(公告)日：2001-09-20
申请号：PCT/BR0000098
申请日：2000-08-30
申请人： AQUINO DJALMO RODRIGUES
发明人： AQUINO DJALMO RODRIGUES
IPC分类号： H04M3/38 , H04M3/432 , H04M3/48 , H04M3/493 , H04M7/06 , H04M7/12
CPC分类号： H04M3/48 , H04M3/38 , H04M3/432 , H04M3/4931 , H04M7/12
摘要： Patent of Invention process for signaling "callback" type phone calls, via Internet, supported by a phone book type application for single or multi-user computers, refers to a process that allows to the user to make phone calls of the "callback" type with the aid of the Internet, whitch reduces substantially the time for connection, eliminates the need for additional high cost equipment ("hardware"), the need for making uncompleted calls, and the need for Internet Browsers to process calls. Through a "phone book" type application, idealized for computer nets or for single user computers having access to the Internet, the user must just dial the number he wants to call or click with the mouse on a pre-stored number and the ready call (calling in the user-chosen phone), is given in the ordinary telephone of the user in a few seconds.
摘要翻译：用于通过互联网发信号通知用于单用户或多用户计算机的电话簿类型应用程序的“回拨”式电话呼叫的发明专利是指允许用户进行“回叫”类型的呼叫的过程在互联网的帮助下，大大减少连接时间，消除了额外的高成本设备（“硬件”）的需要，进行未完成呼叫的需要以及Internet浏览器处理呼叫的需要。通过“电话簿”类型的应用程序，理想的计算机网络或访问互联网的单用户计算机，用户只需拨打他要呼叫的号码或用鼠标点击预先存储的号码，然后就绪呼叫（在用户选择的电话中呼叫）在几秒钟内在用户的普通电话中给出。

49. 发明申请

WO01049060A1 APPARATUS FOR REROUTING CALLS PLACED ON A MOBILE TELEPHONE 审中-公开
标题翻译：用于在移动电话上设置呼叫的设备
公开(公告)号：WO01049060A1
公开(公告)日：2001-07-05
申请号：PCT/SE2000/002671
申请日：2000-12-27
IPC分类号： H04M1/00 , H04M1/725 , H04M3/48 , H04M15/00 , H04Q3/72 , H04W4/16 , H04W4/24 , H04W88/06 , H04Q7/38
CPC分类号： H04W4/16 , H04M1/006 , H04M1/72519 , H04M3/42059 , H04M3/48 , H04M15/00 , H04M15/30 , H04M15/49 , H04M15/745 , H04M15/8044 , H04M15/83 , H04M2207/18 , H04M2215/0108 , H04M2215/32 , H04M2215/42 , H04M2215/46 , H04M2215/745 , H04M2215/82 , H04M2215/92 , H04M2242/22 , H04Q3/72 , H04W4/24 , H04W88/06
摘要： Methods and apparatus for providing telecommunications services to a subscriber having a mobile telephone. In one aspect, the invention features an add-on accessory configured to connect physically or by wireless connection to the mobile telephone and to communicate with, and control operation of, the mobile telephone through an external interface. In another aspect, the invention features programming for the mobile telephone that includes routing data and rerouting instructions, the programming being operable to change the operational behaviour of the mobile telephone in placing a telephone call requested by a user of the mobile telephone, the programming being further operable to cause a telephone call requested by the subscriber to be rerouted to a subscriber-requested destination through a server connected to a public switched telephone network.
摘要翻译：用于向具有移动电话的用户提供电信服务的方法和装置。在一个方面，本发明的特征在于附加配件，其被配置为物理地或通过无线连接与移动电话连接并且通过外部接口与移动电话进行通信和控制移动电话的操作。在另一方面，本发明的特征在于包括路由数据和重新路由指令的移动电话的编程，所述编程可操作以改变移动电话在放置由移动电话的用户请求的电话呼叫时的操作行为，所述编程是进一步可操作地使得由用户请求的电话呼叫通过连接到公共交换电话网络的服务器重新路由到订户所请求的目的地。

50. 发明申请

WO01045368A2 AGGREGATES IN A PRESENCE MANAGEMENT SYSTEM 审中-公开
标题翻译：在现状管理系统中的积累
公开(公告)号：WO01045368A2
公开(公告)日：2001-06-21
申请号：PCT/GB2000/004518
申请日：2000-11-27
IPC分类号： H04M3/42 , H04M3/48 , H04M3/56 , H04M11/00 , H04M3/00
CPC分类号： H04M3/56 , H04M3/42008 , H04M3/42093 , H04M3/42365 , H04M3/42374 , H04M3/48 , H04M2203/2066 , H04M2203/4536
摘要： A presence management system is described whereby connections between watching parties and watched parties in a multiple access communications network are managed. When the presence management system receives a contact request from a watching party it determines whether the required watched party is available for contact. The system then provides information about this to the watching party who made the request. The presence management system chooses the best mode of communication (e.g. email or fax) taking into account the watched parties preferences and details about the facilities available to the watching party. If, the presence management system informs the watching party that the watched party is unavailable, the watching party is able to set up a monitor. In determining whether the required watched party is available for contact, the presence management system uses stored information about the watched party, information about the required connection (e.g. size and type) and also rules. In addition, information about events from the multiple access networks are used e.g. geographical location of watched party mobile phones. Advantageously, watched parties or watching parties are may be groups or aggregates of individuals. Aggregates are treated in the same way as individual watched parties or watching parties. For example, a group of individuals with a common interest may form in order that these watching parties are all informed of a change in the state of one or more watched parties which is relevant to them.
摘要翻译：描述存在管理系统，其中管理多址通信网络中观看方和观看方之间的连接。当存在管理系统从观看方接收到联系请求时，确定所需的被监视方是否可用于联系。然后，系统向发出请求的观看方提供有关信息。存在管理系统选择最佳的通信模式（例如电子邮件或传真），同时考虑观看方的偏好和关于观看方可用的设施的细节。如果存在管理系统通知观看方观看方不可用，则观看方能够建立监视器。在确定所需的监视方是否可用于联系时，存在管理系统使用关于被监视方的存储信息，关于所需连接的信息（例如，大小和类型）以及规则。另外，来自多个接入网络的事件的信息也被使用。观看手机的地理位置。有利地，观看方或观看聚会可以是个人的群体或聚合。聚合物的处理方式与个人观看聚会或观看聚会相同。例如，可能组成一群具有共同利益的个人，以便这些观察方都被告知一个或多个与之相关的被监视方的状态发生变化。

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