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41. 发明申请

WO2020081494A1 DYNAMIC ENDPOINT COMMUNICATION CHANNELS 审中-公开
公开(公告)号：WO2020081494A1
公开(公告)日：2020-04-23
申请号：PCT/US2019/056204
申请日：2019-10-15
申请人： LIVEPERSON, INC.
发明人： SALTER, Jeff , LOCASCIO, Robert
IPC分类号： H04M3/527
摘要： Automated concierge assistant service to handle a wide variety of topics and user intents via a common interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate conversations between a user making a request and one or or more social network endpoints including a social network member and an agent. The user intent is determined by natural language interaction between the user and the automated assistant using artificial intelligence.

42. 发明申请

WO2016196806A1 DYNAMIC COMMUNICATION ROUTING BASED ON CONSISTENCY WEIGHTING AND ROUTING RULES 审中-公开
标题翻译：基于一致性加权和路由规则的动态通信路由
公开(公告)号：WO2016196806A1
公开(公告)日：2016-12-08
申请号：PCT/US2016/035535
申请日：2016-06-02
申请人： LIVEPERSON, INC.
发明人： BARAK, Matan , DIMENSTEIN, Efim , LAHAV, Shlomo
IPC分类号： G06Q10/10 , G06Q30/00 , G06Q30/02
CPC分类号： H04W40/02 , G06Q10/107 , G06Q30/01 , G06Q30/02 , H04W8/26 , H04W76/10 , H04W88/02
摘要： Systems and methods for dynamic communication routing based on consistency weighting and routing rules are disclosed. A computing device can receive a communication including content data. The communication can be stored in a queue position of a primary queue. For example, the primary queue can include a plurality of queue positions for storing communications. The communication can be retrieved from the queue position of the primary queue and analyzed. In some instances, analyzing can include parsing the content data for a keyword. A keyword can correspond to a secondary queue. When the keyword is identified in the communication, the communication can be stored in the secondary queue that corresponds to the keyword. A terminal device associated with the secondary queue can be identified. A retrieval request to access the communication from the secondary queue can be received, and the communication can be routed to the terminal device.
摘要翻译：公开了基于一致性加权和路由规则的动态通信路由的系统和方法。计算设备可以接收包括内容数据的通信。通信可以存储在主队列的队列位置。例如，主队列可以包括用于存储通信的多个队列位置。可以从主队列的队列位置检索通信并进行分析。在某些情况下，分析可以包括解析关键字的内容数据。关键字可以对应于二级队列。当在通信中识别关键字时，可以将通信存储在与该关键字对应的辅助队列中。可以识别与二级队列相关联的终端设备。可以接收到从次要队列访问通信的检索请求，并且可以将通信路由到终端设备。

43. 发明申请

WO2013163426A1 DYNAMIC USER INTERFACE CUSTOMIZATION 审中-公开
标题翻译：动态用户界面自定义
公开(公告)号：WO2013163426A1
公开(公告)日：2013-10-31
申请号：PCT/US2013/038212
申请日：2013-04-25
申请人： LIVEPERSON, INC.
发明人： BARAK, Matan , SHUB, Amir
IPC分类号： G06F9/44 , G06F9/445
CPC分类号： G06F3/0484 , G06F8/60 , G06F9/44526 , G06F9/451
摘要： Described are computer-based methods and apparatuses, including computer program products, for dynamic user interface customization. A set of functions for a user interface is stored, each function comprising a function that can be added to the user interface. A first set of data is transmitted to a remote device that causes the user interface to be displayed on the remote device with a predetermined set of functions from the set of functions. Interaction data is received indicative of a user's interactions with the user interface. A second set of data is transmitted to the remote device that causes the user interface to dynamically add a new function from the set of functions to the user interface based on the interaction data, wherein the new function is displayed as a selectable item in the user interface that the user can select to use a function associated with the new function.
摘要翻译：描述了基于计算机的方法和装置，包括用于动态用户界面定制的计算机程序产品。存储用于用户界面的一组功能，每个功能包括可以添加到用户界面的功能。将第一组数据发送到远程设备，该远程设备使得用户接口能够从该组功能中以预定的一组功能显示在远程设备上。接收到指示用户与用户界面的交互的交互数据。第二组数据被发送到远程设备，其使得用户界面基于交互数据从功能集中动态地将新功能添加到用户界面，其中新功能被显示为用户中的可选项目界面，用户可以选择使用与新功能相关联的功能。

44. 发明申请

WO2013158830A1 AUTHENTICATION OF SERVICE REQUESTS 审中-公开
标题翻译：服务要求的认证
公开(公告)号：WO2013158830A1
公开(公告)日：2013-10-24
申请号：PCT/US2013/037086
申请日：2013-04-18
申请人： LIVEPERSON, INC.
发明人： BARAK, Matan , LEWIS, Todd , MULHEARN, Justin, Robert
IPC分类号： H04L12/58
CPC分类号： H04L63/08 , H04L41/00 , H04L51/02 , H04L51/046 , H04L51/18 , H04L51/32 , H04L67/02 , H04L67/141 , H04L67/306
摘要： Described are computer-based methods and apparatuses, including computer program products, for authentication of service requests. Data is transmitted that causes transmission of a service request to the server when actuated. Data representing the service request and data representing a sender of the service request is received. The (a) data representing the service request, data representing the sender of the service request, or both, is compared against (b) pre-defined criteria associated with the data that causes transmission of the service request. The service request from the sender is processed if the comparison authenticates the service request.
摘要翻译：描述了基于计算机的方法和装置，包括用于服务请求认证的计算机程序产品。发送数据，当致动时，发送服务请求到服务器。接收表示服务请求的数据和表示服务请求的发送者的数据。将（a）表示服务请求的数据，表示服务请求的发送者的数据或两者的数据与（b）与导致服务请求的传输的数据相关联的预定义准则进行比较。如果比较认证服务请求，则处理来自发件人的服务请求。

45. 发明申请

WO2012082919A3 METHOD AND DEVICE FOR AUTHENTICATION OF SERVICE REQUESTS 审中-公开
标题翻译：用于认证服务请求的方法和设备
公开(公告)号：WO2012082919A3
公开(公告)日：2012-08-09
申请号：PCT/US2011064946
申请日：2011-12-14
申请人： LIVEPERSON INC , BARAK MATAN
发明人： BARAK MATAN
IPC分类号： G06Q10/00 , H04L29/06
CPC分类号： H04L51/04 , G06Q30/0609 , H04L43/08 , H04L63/102 , H04L63/126 , H04L67/306
摘要： Described are computer-based methods and apparatuses, including computer program products, for authenticating user service requests from a social networking site. Data representing a selected message and an originator of the selected message is stored. Data representing a reply to the originator of the selected message is transmitted for posting at the social networking server, the reply including data that causes transmission of a service request to the server when actuated. Data representing the service request and a sender of the service request is received. Data representing a user profile of the sender of the service request is retrieved from the social networking server. One or more attributes of the user profile of the sender are compared against one or more attributes of the stored data representing the originator of the selected message in order to verify the one or more attributes of the user profile.
摘要翻译：描述了基于计算机的方法和装置，包括用于认证来自社交网站的用户服务请求的计算机程序产品。存储表示所选消息的数据和所选消息的发起者。发送表示对所选消息的发起者的回复的数据被发送以在社交网络服务器上发布，该回复包括当致动时将服务请求发送到服务器的数据。接收表示服务请求的数据和服务请求的发送方。从社交网络服务器检索表示服务请求的发送者的用户简档的数据。将发送者的用户简档的一个或多个属性与表示所选消息的发起者的所存储的数据的一个或多个属性进行比较，以便验证用户简档的一个或多个属性。

46. 发明申请

WO2007044757A1 METHOD AND SYSTEM FOR PROVIDING TELEPHONE COMMUNICATIONS BETWEEN A WEBSITE VISITOR AND A LIVE AGENT 审中-公开
标题翻译：网站访问者与活跃代理商之间提供电话通信的方法和系统
公开(公告)号：WO2007044757A1
公开(公告)日：2007-04-19
申请号：PCT/US2006/039630
申请日：2006-10-10
申请人： LIVEPERSON, INC. , JACOBI, Yaniv , LANG, Phillipe , BERGER, Gabriella
发明人： JACOBI, Yaniv , LANG, Phillipe , BERGER, Gabriella
IPC分类号： H04M3/00
CPC分类号： H04M7/003 , H04M3/5191 , H04M7/0027
摘要： A website (14) run by a server (12) can be accessed by many visitors. Services and support for the website are provided by a live agent that can engage the visitors in verbal conversions. A conversion is initiated when a visitor requests telephone assistance on the website. Information about the visitor, including pages he has visited in a current or previous visit is placed in a data file or record. In response to the request, the Eve agent obtains the record corresponding to the visitor and makes a telephone call (preferably using a VOIP telephone) to the visitor to provide the information requested.
摘要翻译：由服务器（12）运行的网站（14）可以被许多访问者访问。网站的服务和支持由实时代理提供，可以让访问者进行口头转换。当访问者在网站上请求电话协助时，开始转换。关于访问者的信息，包括他在当前访问或上一次访问中访问的页面被放置在数据文件或记录中。响应于该请求，Eve代理获得对应于访问者的记录，并且向访客发出电话呼叫（最好使用VOIP电话）以提供所请求的信息。

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