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    • 31. 发明申请
    • CUSTOMER SERVICE MESSAGING, SUCH AS ON MOBILE DEVICES
    • 客户服务信息,如移动设备
    • WO2006019559A1
    • 2006-02-23
    • PCT/US2005/023808
    • 2005-07-07
    • CINGULAR WIRELESS II, LLCCUNNINGHAM, IvyPACHE, Stacia, LynnWHITE, Christopher
    • CUNNINGHAM, IvyPACHE, Stacia, LynnWHITE, Christopher
    • H04Q7/20
    • H04M1/72522G06Q30/0601H04L51/04H04L51/38H04M2250/56
    • A mobile device and corresponding service provider are configured to provide a user of the mobile device with access to one or more instant messaging help entities, from the mobile device. The one or more instant messaging help entities may be associated with the corresponding service provider or with a service that is external to the corresponding service provider. In some cases, some of the one or more instant messaging help entities may be embedded as part of the mobile device or service, so that access to the one or more help entities may not be permanently terminated by the user. In some cases, the user may control access to some of the one or more instant messaging help entities, such as by adding or removing the access to the instant messaging help entities from a list of instant messaging entities
    • 移动设备和相应的服务提供商被配置为向移动设备的用户提供对来自移动设备的一个或多个即时消息传递帮助实体的访问。 一个或多个即时消息传递帮助实体可以与相应的服务提供商或与对应的服务提供商外部的服务相关联。 在一些情况下,一个或多个即时消息传递帮助实体中的一些可以被嵌入作为移动设备或服务的一部分,使得对一个或多个帮助实体的访问可能不被用户永久地终止。 在一些情况下,用户可以控制对一个或多个即时消息传递帮助实体中的一些的访问,例如通过从即时消息传递实体的列表中添加或去除对即时消息传递帮助实体的访问