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1. 发明授权

US09961012B2 Per-stage assignment of pipelines agents 有权
公开(公告)号：US09961012B2
公开(公告)日：2018-05-01
申请号：US14977082
申请日：2015-12-21
申请人： Microsoft Technology Licensing, LLC
发明人： Amit Kumar Dutta , Krishnan Ananthanarayanan , Vishak Gopal , Mieszko Matkowski , Mahendra Sekaran
IPC分类号： G06F15/16 , H04L12/911
CPC分类号： H04L47/783 , H04M3/42221 , H04M3/436 , H04M3/527 , H04M2201/54
摘要： The customization of a communication pipelines having multiple stages. For each stage, a set of agent(s) is/are identified as available for adding to that stage. Furthermore, any stages that already have an agent assigned are identified. In response to receiving a user selection of an agent to be assigned to a particular stage, that does not already have an agent assigned, the selected agent is assigned to the stage. An enforcement agent enforces that there be only one agent assigned at most to each stage. Assignments of agents are made per stage. This allows the functionality of the agent to be simplified more towards augmenting the functionality of the stage. Accordingly, the logic of the agent is simplified, thereby making it more likely that there will be a healthy quality of agents available to select from for each stage.

2. 发明申请

US20140282968A1 METHOD FOR APPARATUS FOR ROUTING APPLICATION PROGRAMMING INTERFACE (API) CALLS 有权
公开(公告)号：US20140282968A1
公开(公告)日：2014-09-18
申请号：US13928066
申请日：2013-06-26
申请人： VONAGE NETWORK LLC
发明人： MABROUK ABOUGHANAIMA , CHAKRAPANI GORREPATI , DEEPAK OTTUR , JOHN ERICKSON
IPC分类号： H04L29/06
CPC分类号： H04L63/083 , H04L63/0281 , H04L63/08 , H04L63/0884 , H04M3/38 , H04M7/0012 , H04M2201/54 , H04M2207/30
摘要： A method and apparatus for routing Application Programming Interface (API) calls from a partner entity to a telephony service provider (TSP) network are provided herein. In some embodiments, a method for routing API calls may include receiving a first message including an API call and a partner API key used to authenticate the partner entity on the TSP network to access a partner API layer disposed on the TSP network, extracting the partner API key from the first message, performing an authentication process to authenticate an identity of the partner entity using at least the extracted partner API key, and routing the first message based on results of the authentication process. In some embodiments, the first message is routed to the partner API layer disposed on the TSP network when the identity of the partner entity is authenticated.

3. 发明申请

US20130223614A1 METHOD FOR PROVIDING SUPPORT SERVICES USING MULTI-CHANNEL NAVIGATOR AND ROUTE SEQUENCES 有权
标题翻译：使用多通道导航器和路由序列提供支持服务的方法
公开(公告)号：US20130223614A1
公开(公告)日：2013-08-29
申请号：US13407138
申请日：2012-02-28
申请人： Kenneth D. Tuchman , Bruce A. Sharpe , Henry D. Truong , David Blatherwick
发明人： Kenneth D. Tuchman , Bruce A. Sharpe , Henry D. Truong , David Blatherwick
IPC分类号： H04M3/00
CPC分类号： H04L41/22 , G06F3/0482 , G06F3/04842 , G06F3/0485 , H04M3/5141 , H04M3/523 , H04M2201/38 , H04M2201/42 , H04M2201/54 , H04M2203/2038 , H04M2203/252 , H04M2203/408
摘要： A service center receives a command from a remote device over a network, where the service center provides support services to users on products on behalf clients. Based on the command, a context element of a route sequence map associated with a user of the remote device is identified, where the identified context element is one of context elements of the route sequence map in a hierarchical structure. Each context element having one or more property values specifying at least one of an action to be performed by the service center and a link to one or more child context elements. It is determined whether the identified context element is an action context element or a navigation context element based on one or more property values associated with the identified context element. If so, an action specified by the identified context is performed.
摘要翻译：服务中心通过网络从远程设备接收命令，服务中心为用户代表客户端的产品提供支持服务。基于该命令，识别与远程设备的用户相关联的路由序列映射的上下文元素，其中所标识的上下文元素是分层结构中的路由序列映射的上下文元素之一。每个上下文元素具有一个或多个属性值，其指定要由服务中心执行的动作中的至少一个以及指向一个或多个子上下文元素的链接。基于与所识别的上下文元素相关联的一个或多个属性值来确定所识别的上下文元素是动作上下文元素还是导航上下文元素。如果是，则执行由所识别的上下文指定的动作。

4. 发明申请

US20090285375A1 PROTOCOL INDEPENDENT TELEPHONY CALL LIFECYCLE MANAGEMENT SCHEME 有权
标题翻译：协议独立电话呼叫生命周期管理方案
公开(公告)号：US20090285375A1
公开(公告)日：2009-11-19
申请号：US12119554
申请日：2008-05-13
申请人： Shiri Kremer-Davidson , Alan Hartman , Mila Keren , Dmitri Pikus
发明人： Shiri Kremer-Davidson , Alan Hartman , Mila Keren , Dmitri Pikus
IPC分类号： H04M3/42
CPC分类号： H04M3/42136 , G06F8/24 , G06F8/34 , G06F17/3089 , H04L65/1016 , H04M7/006 , H04M2201/54
摘要： A method of telephone call management in process of service development that allows a user to model and create telephone call management schemes independent of telecommunications protocols and network layer details. The method of the invention operates by creating an abstract model of a telephone call life-cycle that is converted, using a set of communication threads, into executable code. Models in accordance with the method of the invention are constructed using an Integrated Development Environment (IDE) for creating and developing telecom services that embodies the Telecom Service Domain Specific Language (TS-DSL) which is implemented as a Unified Modeling Language (UML) extension for the telecom domain. By this method, individuals without specialized knowledge of telecom related software programming and protocols can successfully design and implement telecom services that manages calls. The ease of implementation of the method also reduces design time and, therefore, time to market of the finished product.
摘要翻译：一种在服务开发过程中进行电话呼叫管理的方法，其允许用户独立于电信协议和网络层细节来建立和创建电话呼叫管理方案。本发明的方法通过创建使用一组通信线程转换成可执行代码的电话呼叫生命周期的抽象模型来操作。根据本发明的方法的模型是使用集成开发环境（IDE）构建的，用于创建和开发电信服务，该电信服务体现了实现为统一建模语言（UML）扩展的电信服务域特定语言（TS-DSL）为电信领域。通过这种方式，没有电信相关软件编程和协议专业知识的人员可以成功地设计和实施管理呼叫的电信业务。该方法的易于实施还减少了设计时间，并因此缩短了成品的上市时间。

5. 发明申请

US20090207986A1 Telecommunications system 审中-公开
标题翻译：电信系统
公开(公告)号：US20090207986A1
公开(公告)日：2009-08-20
申请号：US12378200
申请日：2009-02-12
申请人： Florian Buzin , Barbara Mauve
发明人： Florian Buzin , Barbara Mauve
IPC分类号： H04M11/00
CPC分类号： H04M11/007 , H04M2201/42 , H04M2201/54 , H04M2203/1016
摘要： A telecommunications system simplifies programming of telephone systems and expands such programming to include possibilities in addition to the required functionality for producing communications between subscribers. A user interface is provided for simple programming of functions and modules according to the modular principle. The most varied terminals can be controlled by way of the telephone as a control device using this interface.
摘要翻译：电信系统简化了电话系统的编程，并且扩展了这样的编程以便除了用于在用户之间产生通信所需的功能之外还包括可能性。提供了一个用户界面，用于根据模块化原理对功能和模块进行简单编程。最多变化的终端可以通过电话作为使用该接口的控制设备进行控制。

6. 发明申请

US20020085696A1 Methods and apparatus for call service processing 有权
标题翻译：呼叫服务处理方法及装置
公开(公告)号：US20020085696A1
公开(公告)日：2002-07-04
申请号：US09823940
申请日：2001-03-30
发明人： Robert Martin , Jared Dubin , Jeff Williamson , Cathy Tio
IPC分类号： H04M003/42
CPC分类号： H04M3/42 , H04L2012/5618 , H04L2012/563 , H04M3/42127 , H04M3/42153 , H04M3/4217 , H04M3/4228 , H04M3/428 , H04M3/48 , H04M3/56 , H04M7/006 , H04M7/126 , H04M7/129 , H04M2201/54 , H04M2207/203 , H04Q3/0041 , H04Q3/0045 , H04Q3/0054 , H04Q2213/13003 , H04Q2213/1305 , H04Q2213/13091 , H04Q2213/13097 , H04Q2213/13102 , H04Q2213/13103 , H04Q2213/13106 , H04Q2213/1313 , H04Q2213/1315 , H04Q2213/13156 , H04Q2213/13175 , H04Q2213/13176 , H04Q2213/13204 , H04Q2213/1324 , H04Q2213/1329 , H04Q2213/13298 , H04Q2213/13345 , H04Q2213/13389 , H04Q2213/13405 , H04Q2213/13512
摘要： Improved methods and apparatus for telecommunications call service and call feature processing utilize a compiled representation of a textual description in a mark-up language of operations describing a telecommunication service is generated. Objects, hereinafter referred to as context objects, access this compiled representation, in response to events occurring with respect to a telecommunication service in order to effect the execution of the operations.
摘要翻译：用于电话呼叫服务和呼叫特征处理的改进的方法和装置利用描述电信服务的操作的标记语言的文本描述的编译表示。以下称为上下文对象的对象响应于相对于电信服务发生的事件而访问该编译表示，以便实现操作的执行。

7. 发明申请

US20020064267A1 Telecommunications portal capable of interpreting messages from an external device 失效
标题翻译：电信门户能够解释来自外部设备的消息
公开(公告)号：US20020064267A1
公开(公告)日：2002-05-30
申请号：US09823938
申请日：2001-03-30
发明人： Robert Martin , Cathy Tio
IPC分类号： H04M003/42
CPC分类号： H04M3/42 , H04L2012/5618 , H04L2012/563 , H04M3/42127 , H04M3/42153 , H04M3/4217 , H04M3/4228 , H04M3/428 , H04M3/48 , H04M3/56 , H04M7/006 , H04M7/126 , H04M7/129 , H04M2201/54 , H04M2207/203 , H04Q3/0041 , H04Q3/0045 , H04Q3/0054 , H04Q2213/13003 , H04Q2213/1305 , H04Q2213/13091 , H04Q2213/13097 , H04Q2213/13102 , H04Q2213/13103 , H04Q2213/13106 , H04Q2213/1313 , H04Q2213/1315 , H04Q2213/13156 , H04Q2213/13175 , H04Q2213/13176 , H04Q2213/13204 , H04Q2213/1324 , H04Q2213/1329 , H04Q2213/13298 , H04Q2213/13345 , H04Q2213/13389 , H04Q2213/13405 , H04Q2213/13512
摘要： The present invention relates to methods and system for providing telecommunications services, such as call waiting, three-way call, and automatic recall, utilizing a plurality of state machines. Logic specifications define a set of states for each state machine. Each state in turn defines at least one action to be performed in response to a signal received by the state machine. The logic specification for each state machine can be stored, for example, in a textual format in a mark up language, such as HTML, XML, or or other markup language. A compiled representation of the logic specification is generated. Further, a context object tracks a current state of the telecommunication service. The context object accesses the compiled representation in response to an event, e.g., a call progress event, in order to effect a state transition and/or perform an action with respect to the telecommunication service.
摘要翻译：本发明涉及利用多台状态机提供诸如呼叫等待，三方通话和自动召回的电信业务的方法和系统。逻辑规范定义了每个状态机的一组状态。每个状态依次定义响应于状态机接收到的信号而执行的至少一个动作。每个状态机的逻辑规范可以例如以标记语言（例如HTML，XML或其他标记语言）的文本格式存储。生成逻辑规范的编译表示。此外，上下文对象跟踪电信业务的当前状态。响应于事件（例如，呼叫进行事件），上下文对象访问编译的表示，以便实现关于电信服务的状态转换和/或执行动作。

8. 发明申请

US20170180268A1 PER-STAGE ASSIGNMENT OF PIPELINES AGENTS 有权
公开(公告)号：US20170180268A1
公开(公告)日：2017-06-22
申请号：US14977082
申请日：2015-12-21
申请人： Microsoft Technology Licensing, LLC
发明人： Amit Kumar Dutta , Krishnan Ananthanarayanan , Vishak Gopal , Mieszko Matkowski , Mahendra Sekaran
IPC分类号： H04L12/911
CPC分类号： H04L47/783 , H04M3/42221 , H04M3/436 , H04M3/527 , H04M2201/54
摘要： The customization of a communication pipelines having multiple stages. For each stage, a set of agent(s) is/are identified as available for adding to that stage. Furthermore, any stages that already have an agent assigned are identified. In response to receiving a user selection of an agent to be assigned to a particular stage, that does not already have an agent assigned, the selected agent is assigned to the stage. An enforcement agent enforces that there be only one agent assigned at most to each stage. Assignments of agents are made per stage. This allows the functionality of the agent to be simplified more towards augmenting the functionality of the stage. Accordingly, the logic of the agent is simplified, thereby making it more likely that there will be a healthy quality of agents available to select from for each stage.

9. 发明申请

US20150100889A1 METHOD FOR PROVIDING MEDIA CONTENT USING MULTI-CHANNEL NAVIGATOR AND ROUTE SEQUENCES 审中-公开
标题翻译：使用多通道导航器和路由序列提供媒体内容的方法
公开(公告)号：US20150100889A1
公开(公告)日：2015-04-09
申请号：US14569613
申请日：2014-12-12
申请人： Kenneth D. Tuchman , Bruce A. Sharpe , Henry D. Truong
发明人： Kenneth D. Tuchman , Bruce A. Sharpe , Henry D. Truong
IPC分类号： H04L12/24 , H04M3/523 , G06F3/0484 , G06F3/0482 , G06F3/0485
CPC分类号： H04L41/22 , G06F3/0482 , G06F3/04842 , G06F3/0485 , H04M3/5141 , H04M3/523 , H04M2201/38 , H04M2201/42 , H04M2201/54 , H04M2203/2038 , H04M2203/252 , H04M2203/408
摘要： An electronic device displays a first row of graphical representations, each corresponding to a context element of a route sequence map of a first user. The route sequence map includes context elements organized in a hierarchical structure, each context element having one or more property values specifying an action to be performed by the server or a link to one or more child context elements in the hierarchical structure. In response to a selection of a first graphical representation from the first row, a first message having at least a first identifier (ID) of the first graphical representation is transmitted to the server. A second message is received from the server in response to the first message, the second message including data identifying a second row of context elements of the route sequence map. The second row is displayed as a child row to the first row.
摘要翻译：电子设备显示第一行图形表示，每行对应于第一用户的路线序列图的上下文元素。路线序列图包括以层次结构组织的上下文元素，每个上下文元素具有指定要由服务器执行的动作的一个或多个属性值，或者到分层结构中的一个或多个子上下文元素的链接。响应于来自第一行的第一图形表示的选择，具有至少第一图形表示的第一标识符（ID）的第一消息被发送到服务器。响应于第一消息从服务器接收到第二消息，第二消息包括标识路由序列图的上下文元素的第二行的数据。第二行显示为第一行的子行。

10. 发明授权

US07397905B1 Interactive voice response (IVR) system providing dynamic resolution of data 有权
标题翻译：交互式语音响应（IVR）系统提供数据的动态分辨率
公开(公告)号：US07397905B1
公开(公告)日：2008-07-08
申请号：US11060899
申请日：2005-02-18
申请人： Daniel W. Stewart , Kassandra B. Guy
发明人： Daniel W. Stewart , Kassandra B. Guy
IPC分类号： H04M1/64
CPC分类号： H04M3/493 , H04M2201/54 , Y10S707/99945 , Y10S707/99948
摘要： An interactive voice response (IVR) system executes a call flow that references data objects holding information. The information within a data object includes a variable that holds a value utilized by the call flow, state information describing the state of the variable, and fulfillment type information that describes how to get a value for the variable or otherwise change the variable's state. Process and application objects in the call flow specify desired states of variables at given points in the call flow. A resolution module within the IVR system determines whether the variables are in the desired states and, if not, utilizes the fulfillment type information in the data objects to attempt to put the variables in the desired states. This dynamic resolution process provides a mechanism for resolving the values of variables in data objects as the values are required and eases the burden on the call flow developer.
摘要翻译：交互式语音响应（IVR）系统执行引用保存信息的数据对象的呼叫流程。数据对象中的信息包括保存呼叫流所使用的值的变量，描述变量的状态的状态信息以及描述如何获取变量的值或以其它方式改变变量的状态的履行类型信息。呼叫流中的进程和应用对象在呼叫流中的给定点处指定变量的所需状态。 IVR系统内的分辨率模块确定变量是否处于所需状态，如果不是，则使用数据对象中的履行类型信息来尝试将变量置于所需状态。该动态解析过程提供了一种解决数据对象中变量的值的机制，因为需要这些值，并减轻了调用流开发者的负担。

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