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1. 发明申请

US20100017263A1 CALL CENTER ANALYTICAL SYSTEM HAVING REAL TIME CAPABILITIES 有权
公开(公告)号：US20100017263A1
公开(公告)日：2010-01-21
申请号：US12300494
申请日：2007-05-15
申请人： Dror Zernik , Moshe Avlagon , Hovav Lapidot
发明人： Dror Zernik , Moshe Avlagon , Hovav Lapidot
IPC分类号： G06Q10/00 , G06Q50/00 , G06Q30/00 , G06N5/02 , G06F17/30 , G06F17/40
CPC分类号： H04M3/5175 , G06Q30/02 , G06Q30/0202 , G06Q30/0244
摘要： The present invention relates to a corporation call center system having real time capabilities, which comprises: (a) storage for at least a portion of the operational database of the corporation; (b) analysis module for analyzing the data of said storage, and forming model tables describing some selling and purchasing pattern of behavior as realized from prior knowledge, and model engine programs for operating with said model tables; (c) model engine programs for: (c.1.) initially, and in real time during a specific interaction with a customer, substituting real values relating to said specific interaction in said model tables, and determining respectively a most valuable parameter for the corporation or a ranking list of most valuable parameters which has to be obtained from said customer, and providing the same to a real time engine for introduction in real time to said customer; and (c.2.) upon receipt of real, value for said most valuable parameter from the customer, determining in real time by using said model tables a most attractive product or a ranking list of most attractive products, and conveying the same to said real time engine for introduction as an offer to said customer; (d) a real time engine for: (d.1.) during said interaction of an agent with a specific customer, receiving from said model engine programs either said most valuable parameter for the corporation or said ranking list of most valuable parameters, and introducing the same as a real time message to the agent for questioning by the agent from the client a real value for the same, and upon receipt of said real value from said agent, conveying it to said model engine programs; (d.2.) receiving from said model engine programs an indication relating to a most attractive product or a ranking list of most attractive products, and initiating in real time a respective message to the agent notifying him to offer the customer one or more of said most attractive products.

2. 发明申请

US20100257443A1 System and Process for Producing a Two-Layer Document, and a Two-Layer Document Produced Accordingly 审中-公开
标题翻译：生成双层文件的系统和过程以及相应生成的双层文档
公开(公告)号：US20100257443A1
公开(公告)日：2010-10-07
申请号：US12746650
申请日：2007-12-10
申请人： Dror Zernik , Itai Nahshon , Shahar Nanes
发明人： Dror Zernik , Itai Nahshon , Shahar Nanes
IPC分类号： G06F17/21 , G06F17/24
CPC分类号： G06F17/24
摘要： The present invention relates to a system for the preparation of an extended, two layer document, said extended document forms a single package which comprises a text document and a meta-data layer program attached to it, said system comprises a meta-data layer editor, which in turn comprises: (a) a document connector module for receiving a text document, and for parsing the document to document elements; (b) rules editor for defining rules concerning the content of each meta-data layer element, rules concerning to the form of appearance of each meta-data layer element, and action rules concerning conditions for activation of meta-data layer elements, wherein meta-data layer elements correspond to selected document elements of said locked text document; (c) program generator for generating from said rules an intermediate meta-data layer program; and wherein said system further comprises at least one converter for receiving a copy of said locked document and also receiving said intermediate program from said program generator, and for converting the same to said two layer extended document.
摘要翻译：本发明涉及一种用于制备扩展的两层文件的系统，所述扩展文档形成包括文本文档和连接到其的元数据层程序的单个包，所述系统包括元数据层编辑器，其又包括：（a）用于接收文本文档以及用于将文档解析为文档元素的文档连接器模块; （b）用于定义关于每个元数据层元素的内容的规则的规则编辑器，关于每个元数据层元素的出现形式的规则，以及关于激活元数据层元素的条件的动作规则，其中元数据层元素对应于所述被锁定的文本文档的所选择的文档元素; （c）用于从所述规则生成中间元数据层程序的程序生成器; 并且其中所述系统还包括至少一个转换器，用于接收所述锁定文档的副本，并且还从所述程序生成器接收所述中间程序，并将其转换为所述两层扩展文档。

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