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1. 发明授权

US08085923B2 System and method for efficient call management for directory assistance services 失效
标题翻译：用于目录服务的高效呼叫管理的系统和方法
公开(公告)号：US08085923B2
公开(公告)日：2011-12-27
申请号：US12699308
申请日：2010-02-03
申请人： Robert Pines , Christine Baumeister , Franklin L. Weiland, II
发明人： Robert Pines , Christine Baumeister , Franklin L. Weiland, II
IPC分类号： H04M3/493 , H04M7/00 , G06F3/01 , G06F12/00 , G06F17/30
CPC分类号： H04M15/8033 , H04M3/12 , H04M3/42102 , H04M3/436 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/5166 , H04M3/5183 , H04M3/5237 , H04M7/0036 , H04M7/0045 , H04M7/0048 , H04M7/06 , H04M7/12 , H04M7/1235 , H04M7/1295 , H04M2201/38 , H04M2203/2061 , H04M2207/20 , H04M2215/7435 , H04M2242/30 , H04Q2213/13097 , H04Q2213/13103 , H04Q2213/13141 , H04Q2213/13376
摘要： A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.
摘要翻译：通信辅助系统包括具有多个列表的第一数据库，每个列表具有至少一个联系人姓名和对应的联系电话号码。提供一种用于在希望访问列表的多个用户中从用户接收通信的装置。操作员终端在多个搜索屏幕之间显示搜索屏幕，每个搜索屏幕保持内容和搜索窗口的至少部分不同的布置，用于接收搜索项以搜索包含在第一数据库中的列表，其中显示的搜索屏幕被确定基于来自用户的搜索请求中包含的标准。操作员终端还被配置为从用户接收通信并使用显示的搜索屏幕从第一数据库检索列表。

2. 发明授权

US08358767B2 System and method for efficient call management for directory assistance services 有权
标题翻译：用于目录服务的高效呼叫管理的系统和方法
公开(公告)号：US08358767B2
公开(公告)日：2013-01-22
申请号：US13235793
申请日：2011-09-19
申请人： Robert Pines , Christine Baumeister , Franklin L. Weiland, II
发明人： Robert Pines , Christine Baumeister , Franklin L. Weiland, II
IPC分类号： H04M3/493 , H04M7/00 , G06F3/01 , G06F12/00 , G06F17/30 , H04M3/523
CPC分类号： H04M15/8033 , H04M3/12 , H04M3/42102 , H04M3/436 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/5166 , H04M3/5183 , H04M3/5237 , H04M7/0036 , H04M7/0045 , H04M7/0048 , H04M7/06 , H04M7/12 , H04M7/1235 , H04M7/1295 , H04M2201/38 , H04M2203/2061 , H04M2207/20 , H04M2215/7435 , H04M2242/30 , H04Q2213/13097 , H04Q2213/13103 , H04Q2213/13141 , H04Q2213/13376
摘要： A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.
摘要翻译：通信辅助系统包括具有多个列表的第一数据库，每个列表具有至少一个联系人姓名和对应的联系电话号码。提供一种用于在希望访问列表的多个用户中从用户接收通信的装置。操作员终端在多个搜索屏幕之间显示搜索屏幕，每个搜索屏幕保持内容和搜索窗口的至少部分不同的布置，用于接收搜索项以搜索包含在第一数据库中的列表，其中显示的搜索屏幕被确定基于来自用户的搜索请求中包含的标准。操作员终端还被配置为从用户接收通信并使用显示的搜索屏幕从第一数据库检索列表。

3. 发明授权

US07346157B2 System and method for efficient call management for directory assistance services 失效
标题翻译：用于目录服务的高效呼叫管理的系统和方法
公开(公告)号：US07346157B2
公开(公告)日：2008-03-18
申请号：US10688769
申请日：2003-10-16
申请人： Robert Pines , Christine Baumeister , Franklin L. Weiland, II
发明人： Robert Pines , Christine Baumeister , Franklin L. Weiland, II
IPC分类号： H04M3/493 , H04M7/00
CPC分类号： H04M15/8033 , H04M3/12 , H04M3/42102 , H04M3/436 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/5166 , H04M3/5183 , H04M3/5237 , H04M7/0036 , H04M7/0045 , H04M7/0048 , H04M7/06 , H04M7/12 , H04M7/1235 , H04M7/1295 , H04M2201/38 , H04M2203/2061 , H04M2207/20 , H04M2215/7435 , H04M2242/30 , H04Q2213/13097 , H04Q2213/13103 , H04Q2213/13141 , H04Q2213/13376
摘要： A communication assistance system is provided having a first database with a plurality of listings, each listing having at least one contact name and a corresponding contact number. A switching device receives calls from a plurality of users desiring to access the listings and an operator terminal receives the communication from the switching device and retrieves a listing from the first database. A first route is provided for handling telephone communications between the operator terminal and the user and a second route is provided with an out-of band processor for receiving information corresponding to call completion information and to provide call completion data to the switching device for completing the call between the user and the requested listing.
摘要翻译：提供了具有多个列表的第一数据库的通信辅助系统，每个列表具有至少一个联系人姓名和对应的联系人号码。交换设备接收来自希望访问列表的多个用户的呼叫，并且运营商终端从交换设备接收通信并从第一数据库检索列表。提供了用于处理运营商终端和用户之间的电话通信的第一路由，并且第二路由被提供有带外处理器，用于接收对应于呼叫完成信息的信息，并向交换设备提供呼叫完成数据以完成在用户和所请求的列表之间呼叫。

4. 发明授权

US07672441B2 System and method for efficient call management for directory assistance services 有权
标题翻译：用于目录服务的高效呼叫管理的系统和方法
公开(公告)号：US07672441B2
公开(公告)日：2010-03-02
申请号：US11986306
申请日：2007-11-20
申请人： Robert Pines , Christine Baumeister , Franklin L. Weiland, II
发明人： Robert Pines , Christine Baumeister , Franklin L. Weiland, II
IPC分类号： H04M3/493 , H04M7/00 , G06F3/01 , G06F12/00 , G06F17/30
CPC分类号： H04M15/8033 , H04M3/12 , H04M3/42102 , H04M3/436 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/5166 , H04M3/5183 , H04M3/5237 , H04M7/0036 , H04M7/0045 , H04M7/0048 , H04M7/06 , H04M7/12 , H04M7/1235 , H04M7/1295 , H04M2201/38 , H04M2203/2061 , H04M2207/20 , H04M2215/7435 , H04M2242/30 , H04Q2213/13097 , H04Q2213/13103 , H04Q2213/13141 , H04Q2213/13376
摘要： A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.
摘要翻译：通信辅助系统包括具有多个列表的第一数据库，每个列表具有至少一个联系人姓名和对应的联系电话号码。提供一种用于在希望访问列表的多个用户中从用户接收通信的装置。操作员终端在多个搜索屏幕之间显示搜索屏幕，每个搜索屏幕保持内容和搜索窗口的至少部分不同的布置，用于接收搜索项以搜索包含在第一数据库中的列表，其中显示的搜索屏幕被确定基于来自用户的搜索请求中包含的标准。操作员终端还被配置为从用户接收通信并使用显示的搜索屏幕从第一数据库检索列表。

5. 发明申请

US20120011146A1 SYSTEM AND METHOD FOR EFFICIENT CALL MANAGEMENT FOR DIRECTORY ASSISTANCE SERVICES 有权
标题翻译：用于有效的电话管理的系统和方法用于目录服务
公开(公告)号：US20120011146A1
公开(公告)日：2012-01-12
申请号：US13235793
申请日：2011-09-19
申请人： Robert Pines , Christine Baumeister , Franklin L. Weiland, II
发明人： Robert Pines , Christine Baumeister , Franklin L. Weiland, II
IPC分类号： G06F17/30
CPC分类号： H04M15/8033 , H04M3/12 , H04M3/42102 , H04M3/436 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/5166 , H04M3/5183 , H04M3/5237 , H04M7/0036 , H04M7/0045 , H04M7/0048 , H04M7/06 , H04M7/12 , H04M7/1235 , H04M7/1295 , H04M2201/38 , H04M2203/2061 , H04M2207/20 , H04M2215/7435 , H04M2242/30 , H04Q2213/13097 , H04Q2213/13103 , H04Q2213/13141 , H04Q2213/13376
摘要： A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.
摘要翻译：通信辅助系统包括具有多个列表的第一数据库，每个列表具有至少一个联系人姓名和对应的联系电话号码。提供一种用于在希望访问列表的多个用户中从用户接收通信的装置。操作员终端在多个搜索屏幕之间显示搜索屏幕，每个搜索屏幕保持内容和搜索窗口的至少部分不同的布置，用于接收搜索项以搜索包含在第一数据库中的列表，其中显示的搜索屏幕被确定基于来自用户的搜索请求中包含的标准。操作员终端还被配置为从用户接收通信并使用显示的搜索屏幕从第一数据库检索列表。

6. 发明申请

US20130150009A1 SYSTEM AND METHOD FOR PROCESSING AND ROUTING INCOMING CALLS TO A COMMUNICATION ASSISTANCE SYSTEM 有权
标题翻译：用于处理和路由到通信辅助系统的系统和方法
公开(公告)号：US20130150009A1
公开(公告)日：2013-06-13
申请号：US13525517
申请日：2012-06-18
申请人： Christine Baumeister , Michael Bates , Robert Pines
发明人： Christine Baumeister , Michael Bates , Robert Pines
IPC分类号： H04M3/493
CPC分类号： H04M3/4931 , H04M3/12 , H04M3/42059 , H04M3/5191 , H04M3/5234 , H04M3/5235 , H04M3/5237 , H04M2203/551 , H04Q3/64 , H04Q2213/13072 , H04Q2213/1337 , H04Q2213/13389
摘要： A call routing system employs a primary call outing device configured to receive directory assistance calls from callers at a first directory assistance system, and determines, for each of the calls, whether they will be handled by the first directory assistance system, or by a second directory assistance system among a plurality of directory assistance systems. A secondary router is also provided, configured to route the calls within the first directory assistance system to the primary call routing device The secondary router has a default call distribution logic, such that if the primary call routing device is off-line, the secondary call router routes the calls among the first directory assistance system and the plurality of directory assistance systems according to the default distribution logic.
摘要翻译：呼叫路由系统使用被配置为从第一目录辅助系统的呼叫者接收目录援助呼叫的主要呼出设备，并且对于每个呼叫来确定它们是否将被第一目录辅助系统处理，或者由第二目录辅助系统目录辅助系统。还提供辅助路由器，其被配置为将第一目录辅助系统内的呼叫路由到主呼叫路由设备。次路由器具有默认呼叫分配逻辑，使得如果主呼叫路由设备离线，则辅助呼叫路由器根据默认分发逻辑在第一目录辅助系统和多个目录辅助系统之间路由呼叫。

7. 发明授权

US08447278B2 Communication assistance system and method 失效
标题翻译：通信辅助系统和方法
公开(公告)号：US08447278B2
公开(公告)日：2013-05-21
申请号：US12719055
申请日：2010-03-08
申请人： Robert Pines , John Blakeney , Christine Baumeister
发明人： Robert Pines , John Blakeney , Christine Baumeister
IPC分类号： H04M11/10
CPC分类号： H04M3/44 , H04M3/2218 , H04M3/36 , H04M3/42068 , H04M3/42093 , H04M3/4931 , H04M3/4933 , H04M2203/551 , H04M2242/22
摘要： A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.
摘要翻译：通信辅助系统具有第一数据库，其中存有多个列表，每个具有至少一个联系人名称和对应的联系人号码。设备被配置为从请求至少一个列表的用户的设备接收目录辅助通信。用于至少一个所述用户的过去请求的列表表被配置为存储从数据库获得的先前请求的列表，如用户先前请求的。过去请求的列表表由系统生成并被发送以存储在用户的设备上，使得当用户联系系统时，存储在过去请求的列表表上的至少一个列表被屏蔽，系统可以允许设备与上一个列表上的通信连接请求的列表表。

8. 发明申请

US20120250848A1 COMMUNICATION ASSISTANCE SYSTEM AND METHOD 审中-公开
标题翻译：通信辅助系统和方法
公开(公告)号：US20120250848A1
公开(公告)日：2012-10-04
申请号：US13245048
申请日：2011-09-26
申请人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
发明人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
IPC分类号： H04M3/42
CPC分类号： H04W4/16 , H04M3/42008 , H04M3/42042 , H04M3/42068 , H04M3/4211 , H04M3/42153 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M15/00 , H04M15/06 , H04M15/41 , H04M15/44 , H04M15/51 , H04M15/58 , H04M15/68 , H04M15/80 , H04M15/8038 , H04M15/8044 , H04M15/8228 , H04M2203/6009 , H04M2207/18 , H04M2207/206 , H04M2215/01 , H04M2215/0104 , H04M2215/0152 , H04M2215/0164 , H04M2215/0188 , H04M2215/0196 , H04M2215/2026 , H04M2215/32 , H04M2215/34 , H04M2215/42 , H04M2215/54 , H04M2215/74 , H04M2215/7442 , H04M2215/745 , H04M2215/7833 , H04W4/00 , H04W4/12 , H04W4/24 , H04W8/02 , H04W40/02 , H04W56/00 , H04W74/00
摘要： A communication assistance system includes a telephone switch for receiving calls from a plurality of requesters, a call center for routing each of said received calls to an operator terminal, and a first database configured to store said information corresponding to each of said subscribers. The system includes a masking feature that allows it to connect a requester to a subscriber without revealing subscriber's mobile telephone number.
摘要翻译：通信辅助系统包括用于从多个请求者接收呼叫的电话交换机，用于将每个所述接收到的呼叫路由到操作员终端的呼叫中心，以及配置为存储与每个所述用户对应的所述信息的第一数据库。该系统包括掩蔽特征，其允许其将请求者连接到订户而不显露订户的移动电话号码。

9. 发明授权

US07991140B2 Enhanced directory assistance system 有权
标题翻译：增强的目录辅助系统
公开(公告)号：US07991140B2
公开(公告)日：2011-08-02
申请号：US11589292
申请日：2006-10-27
申请人： Robert Pines , Christine Baumeister , John Blakeney
发明人： Robert Pines , Christine Baumeister , John Blakeney
IPC分类号： H04M3/493
CPC分类号： H04W4/02 , H04M3/4931 , H04M2242/30 , H04W64/00
摘要： An enhanced directory assistance system includes a telephone switch for receiving calls from at least one caller desiring to receive directions. A direction module is configured to receive a desired destination information provided by the caller and the location of the caller. The direction module is further configured to provide directions to the caller based on the destination and the caller location information, where the system maintains a preferred destination listing configured to store a preferred destination information relating to a destination request frequently requested by the caller, such that when the system recognizes the caller, the desired destination is populated directly from the preferred destination information.
摘要翻译：增强的目录辅助系统包括用于接收来自希望接收方向的至少一个呼叫者的呼叫的电话交换机。方向模块被配置为接收由呼叫者提供的期望的目的地信息和呼叫者的位置。方向模块还被配置为基于目的地和呼叫者位置信息来向呼叫者提供指示，其中系统保持配置成存储与呼叫者经常请求的目的地请求相关的优选目的地信息的优选目的地列表，使得当系统识别呼叫者时，期望的目的地直接从优选目的地信息填充。

10. 发明申请

US20110150205A1 SYSTEM AND METHOD FOR PREFFERED PROVIDER SERVICES IN AN ENHANCED DIRECTORY ASSISTANCE SYSTEM 审中-公开
标题翻译：系统和方法，用于在增强的目录辅助系统中提供优先提供者的服务
公开(公告)号：US20110150205A1
公开(公告)日：2011-06-23
申请号：US12953858
申请日：2010-11-24
申请人： Christine Baumeister , Robert Pines
发明人： Christine Baumeister , Robert Pines
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04M3/4933
摘要： An enhanced directory assistance system includes a directory assistance platform configured to receive calls from at least one requester seeking a listing and a listing database, coupled to the directory assistance platform configured to store a plurality of listings. At least one listing has a preferred status. When the requester contacts the directory assistance platform seeking the listing, a customer service representative at the directory assistance platform retrieves listings that meet the requester's search requirement, at least one of which is a listing having a preferred status. The at least one listing having a preferred status is given a more prominent display to the customer service representative than the remaining listings among the plurality of listings that do not have a preferred status.
摘要翻译：增强的目录辅助系统包括被配置为从至少一个寻求列表的请求者接收呼叫的目录帮助平台和与配置为存储多个列表的目录帮助平台耦合的列表数据库。至少有一个列表具有首选状态。当请求者联系寻求列表的目录帮助平台时，目录辅助平台上的客户服务代表检索满足请求者的搜索要求的列表，其中至少一个是具有优选状态的列表。具有优选状态的至少一个列表比不具有优选状态的多个列表中的剩余列表给予客户服务代表更显着的显示。

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