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1. 发明授权

US07889858B2 Method and system for telephone wait user interface selection 失效
公开(公告)号：US07889858B2
公开(公告)日：2011-02-15
申请号：US11477154
申请日：2006-06-28
申请人： Rick Allen Hamilton, II , Carl Phillip Gusler , Timothy Moffett Waters , Harry Schatz
发明人： Rick Allen Hamilton, II , Carl Phillip Gusler , Timothy Moffett Waters , Harry Schatz
IPC分类号： H04M3/00
CPC分类号： H04M3/4285 , H04M3/42068 , H04M2203/2011
摘要： In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.

2. 发明授权

US07092510B2 Method and system for telephone wait user interface selection 有权
标题翻译：电话等待用户界面选择的方法和系统
公开(公告)号：US07092510B2
公开(公告)日：2006-08-15
申请号：US10755827
申请日：2004-01-12
申请人： Rick Allen Hamilton, II , Carl Phillip Gusler , Timothy Moffett Waters , Harry Schatz
发明人： Rick Allen Hamilton, II , Carl Phillip Gusler , Timothy Moffett Waters , Harry Schatz
IPC分类号： H04M3/00 , H04M11/00 , H04M1/64 , H04M3/42
CPC分类号： H04M3/4285 , H04M3/42068 , H04M2203/2011
摘要： In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.
摘要翻译：在本发明的方法中，服务提供者的顾客将被放置在等待与客户服务代表交谈的同时。本发明的方法和系统将使用“呼叫者ID”系统识别呼叫者的电话号码。如果这个呼叫是呼叫者第一次呼叫，呼叫者将会听到听众的选择列表，其中包括但不限于最新消息，主叫方位置的天气，财务头条或音乐台的选择（例如通过有线电视）。然后，主叫方会将其/首选项输入或输入到键盘中，并进行选择。如果呼叫者不喜欢选择，则呼叫者可以说出另一个选择，或者键入新的选择多达呼叫者偏好。呼叫者选择记录在呼叫者偏好数据库中。最后，当相同的客户再次呼叫一次或多次时，系统将根据呼叫者ID的值保留呼叫者的号码和优选的收听选择。聆听选择将在以后的呼叫中自动播放。

3. 发明授权

US07986776B2 Method and system for telephone wait user interface selection 失效
标题翻译：电话等待用户界面选择的方法和系统
公开(公告)号：US07986776B2
公开(公告)日：2011-07-26
申请号：US12135325
申请日：2008-06-09
申请人： Rick Allen Hamilton, II , Carl Phillip Gusler , Timothy Moffett Waters , Harry Schatz
发明人： Rick Allen Hamilton, II , Carl Phillip Gusler , Timothy Moffett Waters , Harry Schatz
IPC分类号： H04M3/00
CPC分类号： H04L9/088 , G06F21/6209 , G06F2221/2107 , G06F2221/2113 , G06F2221/2149 , H04L9/14 , H04L2209/60
摘要： In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.
摘要翻译：在本发明的方法中，服务提供者的顾客将被放置在等待与客户服务代表交谈的同时。本发明的方法和系统将使用“呼叫者ID”系统识别呼叫者的电话号码。如果这个呼叫是呼叫者第一次呼叫，呼叫者将会听到听众的选择列表，其中包括但不限于最新消息，主叫方位置的天气，财务头条或音乐台的选择（例如通过有线电视）。然后，主叫方会将其/首选项输入或输入到键盘中，并进行选择。如果呼叫者不喜欢选择，则呼叫者可以说出另一个选择，或者键入新的选择多达呼叫者偏好。呼叫者选择记录在呼叫者偏好数据库中。最后，当相同的客户再次呼叫一次或多次时，系统将根据呼叫者ID的值保留呼叫者的号码和优选的收听选择。聆听选择将在以后的呼叫中自动播放。

4. 发明申请

US20100017456A1 System and Method for an On-Demand Peer-to-Peer Storage Virtualization Infrastructure 失效
标题翻译：按需对等存储虚拟化基础架构的系统和方法
公开(公告)号：US20100017456A1
公开(公告)日：2010-01-21
申请号：US12175289
申请日：2008-07-17
申请人： Carl Phillip Gusler , Rick Allen Hamilton, II , James Wesley Seaman , Timothy Moffett Waters
发明人： Carl Phillip Gusler , Rick Allen Hamilton, II , James Wesley Seaman , Timothy Moffett Waters
IPC分类号： G06F15/16 , G06N5/02 , G06F12/00 , G06F12/06
CPC分类号： G06F9/5011 , G06F11/1076 , G06F2211/1057 , G06F2211/1059 , H04L67/1002 , H04L67/104 , H04L67/1068 , H04L67/1097
摘要： A system and method for creating an on-demand virtual drive from dedicated storage on a plurality of partners in a peer-to-peer network using an agent installed on each of the partners. The agent has a contributing program and a requesting program. The contributing program creates a first storage unit and a second storage unit, formatting the second storage unit so that it is not visible to the operating system of the partner and transmitting the size of the second storage unit to the other partners. The requesting partner creates a virtual drive using space on selected partner's second drives, and directs data blocks in and out of the virtual drive. A rules engine incorporating RAID algorithms governs the selection of the partners and allocation of available space.
摘要翻译：一种用于使用安装在每个伙伴上的代理在对等网络中的多个伙伴上的专用存储器创建按需虚拟驱动器的系统和方法。代理人有一个贡献程序和一个请求程序。贡献程序创建第一存储单元和第二存储单元，格式化第二存储单元，使得对对方的操作系统不可见，并将第二存储单元的大小传送给其他伙伴。请求的合作伙伴使用所选伙伴的第二个驱动器上的空间创建一个虚拟驱动器，并将数据块导入和导出虚拟驱动器。结合RAID算法的规则引擎控制合作伙伴的选择和可用空间的分配。

5. 发明授权

US06915246B2 Employing speech recognition and capturing customer speech to improve customer service 有权
标题翻译：采用语音识别和采集客户演讲来改善客户服务
公开(公告)号：US06915246B2
公开(公告)日：2005-07-05
申请号：US10015290
申请日：2001-12-17
申请人： Carl Phillip Gusler , Rick Allen Hamilton, II , Timothy Moffett Waters
发明人： Carl Phillip Gusler , Rick Allen Hamilton, II , Timothy Moffett Waters
IPC分类号： G10L21/028 , G06G7/48
CPC分类号： G10L21/028
摘要： The present invention comprises receiving speech input from two or more speakers, including a first speaker (such as a customer service representative for example); blocking a portion of the speech input that originates from the first speaker; and processing the remaining portion of the speech input with a computer. The blocking and processing are real-time processes, completed during a conversation. One example is a method for de-cluttering speech input for better automatic processing, by removing all but the pertinent words spoken by a customer. Another example is a system for executing methods of the present invention. A third example is a set of instructions on a computer-usable medium, or resident in a computer system, for executing methods of the present invention.
摘要翻译：本发明包括从包括第一扬声器（例如客户服务代表）的两个或更多个扬声器接收语音输入; 阻止来自第一扬声器的语音输入的一部分; 以及用计算机处理语音输入的剩余部分。阻塞和处理是实时进程，在对话期间完成。一个例子是通过去除客户说出的所有相关词语之外的语音输入去混乱的方法来实现更好的自动处理。另一个例子是用于执行本发明的方法的系统。第三个示例是用于执行本发明的方法的计算机可用介质上或驻留在计算机系统中的一组指令。

6. 发明授权

US06801965B2 Audio buffer station allocation 有权
标题翻译：音频缓冲站分配
公开(公告)号：US06801965B2
公开(公告)日：2004-10-05
申请号：US10121564
申请日：2002-04-11
申请人： Craig Fellenstein , Carl Phillip Gusler , Rick Allen Hamilton, II , Timothy Moffett Waters
发明人： Craig Fellenstein , Carl Phillip Gusler , Rick Allen Hamilton, II , Timothy Moffett Waters
IPC分类号： G06F300
CPC分类号： G06F3/0601 , G06F5/065 , G06F2003/0691 , G06F2003/0697
摘要： A method and system are provided in which broadcast signals are received and converted into data streams for processing. A user is enabled to select preferred broadcast stations for monitoring and signals from the selected stations are converted into digital data streams which are input to first-in first-out (FIFO) memory units to enable a local storage of a segment of predetermined duration of broadcast signals on different FIFO tracks in a user receiving device. The FIFO is dynamically allocated for the selected stations and as each FIFO memory for each selected station becomes full, old information or content is moved out of memory as new information or content is applied to the FIFO. The receiving device includes means for enabling a user to move forward or backward within the stored segment. Partitions or markers are provided to separate broadcast content items, such as sequentially played songs within the stored segment, to enable incremental movement to selected positions within the stored segment. Sections of stored segments which are selected for user processing are copied to separate memory locations for access to avoid interference with the continuing FIFO storage of received broadcast signals.
摘要翻译：提供一种方法和系统，其中广播信号被接收并转换成用于处理的数据流。用户能够选择用于监视的优选广播站，并且来自所选择的站的信号被转换成数字数据流，其被输入到先进先出（FIFO）存储器单元，以使得能够本地存储预定持续时间的段在用户接收设备中的不同FIFO轨道上的广播信号。为所选择的站动态地分配FIFO，并且当新的信息或内容被应用于FIFO时，由于每个所选站的每个FIFO存储器变为满，旧的信息或内容被移出存储器。接收设备包括用于使用户能够在所存储的段内向前或向后移动的装置。提供分区或标记以分离广播内容项，例如在所存储的段内的顺序播放的歌曲，以使得能够向所存储的段内的选定位置进行增量移动。被选择用于用户处理的存储段的段被复制到用于访问的分离的存储器位置，以避免对所接收的广播信号的连续FIFO存储的干扰。

7. 发明授权

US07984251B2 Autonomic storage provisioning to enhance storage virtualization infrastructure availability 失效
标题翻译：自动存储配置，以增强存储虚拟化基础架构的可用性
公开(公告)号：US07984251B2
公开(公告)日：2011-07-19
申请号：US12419096
申请日：2009-04-06
申请人： Carl Phillip Gusler , Rick Allen Hamilton, II , James Wesley Seaman , Timothy Moffett Waters
发明人： Carl Phillip Gusler , Rick Allen Hamilton, II , James Wesley Seaman , Timothy Moffett Waters
IPC分类号： G06F12/00 , G06F13/00 , G06F13/28 , G06F15/173
CPC分类号： G06F3/0605 , G06F3/0649 , G06F3/067
摘要： The invention is an improvement to a storage virtualization system that enables the system to determine a class of service for potential storage devices and allows a user, administrator, or application to select a minimum class of service for any given type of data. The class of service is based upon factors that reflect a potential storage device's reliability, such as the device type and historical uptime data. In a P2P environment, the class of service also includes additional factors, such as the type of attached processing unit and the type of operating system running the attached processing unit.
摘要翻译：本发明是对存储虚拟化系统的改进，其使得系统能够为潜在的存储设备确定一类服务，并且允许用户，管理员或应用程序为任何给定类型的数据选择最小类别的服务。服务等级基于反映潜在存储设备可靠性的因素，如设备类型和历史正常运行时间数据。在P2P环境中，服务等级还包括其他因素，如附加处理单元的类型和运行附加处理单元的操作系统的类型。

8. 发明授权

US07793308B2 Setting operation based resource utilization thresholds for resource use by a process 有权
标题翻译：为进程资源使用设置基于操作的资源利用率阈值
公开(公告)号：US07793308B2
公开(公告)日：2010-09-07
申请号：US11031426
申请日：2005-01-06
申请人： Carl Phillip Gusler , Rick Allen Hamilton, II , James W. Seaman , Timothy Moffett Waters
发明人： Carl Phillip Gusler , Rick Allen Hamilton, II , James W. Seaman , Timothy Moffett Waters
IPC分类号： G06F3/00 , G06F1/04 , G06F7/00
CPC分类号： G06F9/5011 , G06F9/505 , G06F2209/504 , Y02D10/22
摘要： An efficiency-based workload manager samples multiple actual resource use characteristics while a process executes, where the actual resource use characteristics designate a portion of a total amount of system resources available to the process that are utilized by the process at multiple times over a sampling period. Next, responsive to detecting the conclusion of the sampling period, the efficiency-based workload manager determines an operation based resource utilization threshold for the process based on a maximum resource use within the multiple samplings of actual resource use characteristics. Then, the efficiency-based workload manager stores the operation based resource utilization threshold for access by a workload manager, where the workload manager uses the operation based resource utilization threshold to restrict the process to resource use up to the operation based resource utilization threshold within an execution environment managed by the workload manager.
摘要翻译：基于效率的工作负载管理器在进程执行时对多个实际的资源使用特征进行采样，其中实际的资源使用特性指定该过程可用于过程的系统资源的总量的一部分，该过程在过程采样周期多次被利用。接下来，响应于检测到采样周期的结论，基于效率的工作负载管理器基于在实际资源使用特性的多次采样内的最大资源使用来确定用于该过程的基于操作的资源利用阈值。然后，基于效率的工作负载管理器存储工作负载管理器进行访问的基于操作的资源利用率阈值，其中工作负载管理器使用基于操作的资源利用率阈值来将进程限制到资源使用直到基于操作的资源利用阈值由工作负载管理器管理的执行环境。

9. 发明申请

US20090193110A1 Autonomic Storage Provisioning to Enhance Storage Virtualization Infrastructure Availability 失效
标题翻译：自动存储配置，以增强存储虚拟化基础架构可用性
公开(公告)号：US20090193110A1
公开(公告)日：2009-07-30
申请号：US12419096
申请日：2009-04-06
申请人： Carl Phillip Gusler , Rick Allen Hamilton, II , James Wesley Seaman , Timothy Moffett Waters
发明人： Carl Phillip Gusler , Rick Allen Hamilton, II , James Wesley Seaman , Timothy Moffett Waters
IPC分类号： G06F15/16
CPC分类号： G06F3/0605 , G06F3/0649 , G06F3/067
摘要： The invention is an improvement to a storage virtualization system that enables the system to determine a class of service for potential storage devices and allows a user, administrator, or application to select a minimum class of service for any given type of data. The class of service is based upon factors that reflect a potential storage device's reliability, such as the device type and historical uptime data. In a P2P environment, the class of service also includes additional factors, such as the type of attached processing unit and the type of operating system running the attached processing unit.
摘要翻译：本发明是对存储虚拟化系统的改进，其使得系统能够为潜在的存储设备确定一类服务，并且允许用户，管理员或应用程序为任何给定类型的数据选择最小类别的服务。服务等级基于反映潜在存储设备可靠性的因素，如设备类型和历史正常运行时间数据。在P2P环境中，服务等级还包括其他因素，如附加处理单元的类型和运行附加处理单元的操作系统的类型。

10. 发明授权

US07523273B2 Autonomic storage provisioning to enhance storage virtualization infrastructure availability 失效
标题翻译：自动存储配置，以增强存储虚拟化基础架构的可用性
公开(公告)号：US07523273B2
公开(公告)日：2009-04-21
申请号：US11122623
申请日：2005-05-05
申请人： Carl Phillip Gusler , Rick Allen Hamilton, II , James Wesley Seaman , Timothy Moffett Waters
发明人： Carl Phillip Gusler , Rick Allen Hamilton, II , James Wesley Seaman , Timothy Moffett Waters
IPC分类号： G06F12/00
CPC分类号： G06F3/0605 , G06F3/0649 , G06F3/067
摘要： The invention is an improvement to a storage virtualization system that enables the system to determine a class of service for potential storage devices and allows a user, administrator, or application to select a minimum class of service for any given type of data. The class of service is based upon factors that reflect a potential storage device's reliability, such as the device type and historical uptime data. In a P2P environment, the class of service also includes additional factors, such as the type of attached processing unit and the type of operating system running the attached processing unit.
摘要翻译：本发明是对存储虚拟化系统的改进，其使得系统能够为潜在的存储设备确定一类服务，并且允许用户，管理员或应用程序为任何给定类型的数据选择最小类别的服务。服务等级基于反映潜在存储设备可靠性的因素，如设备类型和历史正常运行时间数据。在P2P环境中，服务等级还包括其他因素，如附加处理单元的类型和运行附加处理单元的操作系统的类型。

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