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1. 发明授权

US07515695B1 Client customizable interactive voice response system 有权
标题翻译：客户定制的交互式语音应答系统
公开(公告)号：US07515695B1
公开(公告)日：2009-04-07
申请号：US10736923
申请日：2003-12-15
申请人： Kevin Chan , Neil Hepworth , Melanie L. Smith
发明人： Kevin Chan , Neil Hepworth , Melanie L. Smith
IPC分类号： H04M11/06
CPC分类号： H04M3/493 , H04M2203/355
摘要： An Interactive Voice Response unit (IVR) is provided that includes a menu structure comprising a plurality of menus, each menu comprising a plurality of options that are selectable by a user, wherein the plurality of menus and each menu's respective plurality of options define a plurality of potential navigation paths for the user through the menu structure and a processor operable to receive, from the user, a request to change the menu structure; effect the requested change to the menu structure; and associate the changed menu structure with the requesting user.
摘要翻译：提供了一种交互式语音应答单元（IVR），其包括包括多个菜单的菜单结构，每个菜单包括可由用户选择的多个选项，其中多个菜单和每个菜单的相应多个选项定义多个通过菜单结构为用户提供潜在的导航路径;以及处理器，可操作以从用户接收改变菜单结构的请求; 影响菜单结构所要求的更改; 并将改变的菜单结构与请求用户相关联。

2. 外观设计

USD737098S1 Umbrella table revolving food server 有权
标题翻译：伞桌旋转食品服务器
公开(公告)号：USD737098S1
公开(公告)日：2015-08-25
申请号：US29444549
申请日：2013-01-31
申请人： Melanie L. Smith
设计人： Melanie L. Smith

3. 发明授权

US08472612B1 Call center customer queue shortcut access code 有权
标题翻译：呼叫中心客户队列快捷访问代码
公开(公告)号：US08472612B1
公开(公告)日：2013-06-25
申请号：US10768894
申请日：2004-01-29
申请人： Chris Goringe , Alex M. Krumm-Heller , Alan Green , Peter D. Runcie , Melanie L. Smith
发明人： Chris Goringe , Alex M. Krumm-Heller , Alan Green , Peter D. Runcie , Melanie L. Smith
IPC分类号： H04M3/00
CPC分类号： H04M3/5231 , H04M3/42187 , H04M2203/6081
摘要： An improved system and method that allows a customer waiting, for example, in a call center queue to leave contact information, a preferred callback time frame and drop out of the queue. The system and method computes a priority access code and a time frame when its use is valid that coincides with the preferred callback time frame of the call center or customer service department, etc. In response to the request for a priority access code to use when the customer calls back, the system and method sends the customer a callback message including the priority access code and time frame when its use is valid. During the time frame the priority access code is valid, the customer contacts the call center for example by calling back or by initiating a web chat, etc., re-enters the queue and uses the priority access code. This allows the customer to enter a general queue at their convenience and at a higher priority or go straight to the head of the general queue. Alternatively, the customer may enter a callback queue, which already has a higher priority than the general queue.
摘要翻译：一种改进的系统和方法，其允许客户等待，例如在呼叫中心队列中离开联系人信息，优选的回调时间框架和退出队列。该系统和方法计算优先权访问代码和当其使用有效时与呼叫中心或客户服务部门的优选回呼时间段一致的时间帧。响应于对优先权访问代码的请求客户回拨，系统和方法向客户发送包含优先权访问代码和时间框架在其使用有效期间的回呼消息。在时间框架期间，优先权访问代码是有效的，例如通过回呼或者发起网络聊天等重新进入队列并使用优先权访问码，客户联系呼叫中心。这允许客户在其方便和优先级方面进入一般的队列，或者直接进入一般队列的头部。或者，客户可以输入已经具有比一般队列更高的优先级的回叫队列。

4. 发明授权

US07571239B2 Credential management and network querying 有权
标题翻译：凭证管理和网络查询
公开(公告)号：US07571239B2
公开(公告)日：2009-08-04
申请号：US10127938
申请日：2002-04-22
申请人： Christopher M. Goringe , Muneyb Minhazuddin , James D. Schreuder , Alex M. Krumm-Heller , Alastair J. Rankine , Melanie L. Smith
发明人： Christopher M. Goringe , Muneyb Minhazuddin , James D. Schreuder , Alex M. Krumm-Heller , Alastair J. Rankine , Melanie L. Smith
IPC分类号： G06F15/16
CPC分类号： H04L63/08
摘要： The present invention is directed to a system and method for determining one or more credentials of a network device. The system and method select a first network device from among a plurality of network devices, access a credential repository, contact the first network device, and test the validity of the first set of credentials. The credential repository comprises a first set of credentials corresponding to the first network device. If a user provides invalid or no credentials, a candidate credential queue can be used to guess a valid second set of credentials when the first set of credentials is not valid.
摘要翻译：本发明涉及一种用于确定网络设备的一个或多个证书的系统和方法。所述系统和方法从多个网络设备中选择第一网络设备，访问凭证存储库，联系第一网络设备，并测试第一组凭证的有效性。证书库包括与第一网络设备相对应的第一组证书。如果用户提供无效或无凭证，则当第一组凭证无效时，可以使用候选凭证队列来猜测有效的第二组凭证。

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