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1. 发明授权

US09076146B2 Personal customer care agent 有权
标题翻译：个人客户服务代理
公开(公告)号：US09076146B2
公开(公告)日：2015-07-07
申请号：US12905172
申请日：2010-10-15
申请人： Junlan Feng , Srinivas Bangalore , Michael James Robert Johnston , Taniya Mishra
发明人： Junlan Feng , Srinivas Bangalore , Michael James Robert Johnston , Taniya Mishra
IPC分类号： G06Q30/00 , G06Q10/00 , G06Q30/02 , G06Q30/06
CPC分类号： G06F17/30345 , G06Q10/00 , G06Q30/00 , G06Q30/014 , G06Q30/0282 , G06Q30/04 , G06Q30/0601 , G06Q30/0631 , H04L67/22 , H04L67/306
摘要： Aggregating information includes configuring, by at least one processor, a user profile that indicates user preferences for aggregated information. The at least one processor monitors information sources including the World Wide Web, business websites of interest, and online social media, based on the user preferences. Data obtained from the information sources is presented, based on the monitoring, by the at least one processor, in accordance with a presentation format, as the aggregated information, based on the user preferences. The at least one processor triggers updating of the presented aggregated information based on a change to the data at least one of the information sources and a change to the user profile.
摘要翻译：聚合信息包括由至少一个处理器配置指示聚合信息的用户偏好的用户简档。至少一个处理器基于用户偏好来监视包括万维网，感兴趣的商业网站和在线社交媒体的信息源。基于信息源获得的数据，基于由至少一个处理器根据用户偏好根据呈现格式作为聚合信息的监视来呈现。所述至少一个处理器基于对所述数据的至少一个信息源的改变以及对所述用户简档的改变来触发对所呈现的聚合信息的更新。

2. 发明授权

US08462917B2 Method and apparatus for automatically building conversational systems 有权
标题翻译：自动构建对话系统的方法和装置
公开(公告)号：US08462917B2
公开(公告)日：2013-06-11
申请号：US13465659
申请日：2012-05-07
申请人： Srinivas Bangalore , Mazin G. Rahim , Junlan Feng
发明人： Srinivas Bangalore , Mazin G. Rahim , Junlan Feng
IPC分类号： H04M1/64 , H04M3/493 , G06Q10/06 , G06Q30/02 , G06Q30/06 , H04L12/64 , H04M7/00
CPC分类号： G06F17/243 , G06Q10/06311 , G06Q30/0201 , G06Q30/0635 , H04L12/6418 , H04M3/4938 , H04M7/0009 , H04M7/0036 , H04M2201/40 , H04M2201/60 , H04M2203/355
摘要： A system and method provides a natural language interface to world-wide web content. Either in advance or dynamically, webpage content is parsed using a parsing algorithm. A person using a telephone interface can provide speech information, which is converted to text and used to automatically fill in input fields on a webpage form. The form is then submitted to a database search and a response is generated. Information contained on the responsive webpage is extracted and converted to speech via a text-to-speech engine and communicated to the person.
摘要翻译：系统和方法为世界各地的Web内容提供了一种自然语言界面。提前或动态地，使用解析算法解析网页内容。使用电话接口的人可以提供语音信息，其被转换成文本并用于自动填写网页表单上的输入字段。然后将表单提交到数据库搜索，并生成响应。包含在响应网页上的信息被提取并经由文本到语音引擎转换成语音，并传达给该人。

3. 发明授权

US08442834B2 System and method of providing a spoken dialog interface to a website 有权
公开(公告)号：US08442834B2
公开(公告)日：2013-05-14
申请号：US13587554
申请日：2012-08-16
申请人： Srinivas Bangalore , Junlan Feng , Mazin G. Rahim
发明人： Srinivas Bangalore , Junlan Feng , Mazin G. Rahim
IPC分类号： G10L15/22 , G10L15/18
CPC分类号： G10L13/08 , G06F17/27 , G10L15/063 , G10L15/183 , G10L15/22 , H04M3/4936
摘要： Disclosed is a method for training a spoken dialog service component from website data. Spoken dialog service components typically include an automatic speech recognition module, a language understanding module, a dialog management module, a language generation module and a text-to-speech module. The method includes selecting anchor texts within a website based on a term density, weighting those anchor texts based on a percent of salient words to total words, and incorporating the weighted anchor texts into a live spoken dialog interface, the weights determining a level of incorporation into the live spoken dialog interface.

4. 发明授权

US08401853B2 System and method for enhancing voice-enabled search based on automated demographic identification 有权
公开(公告)号：US08401853B2
公开(公告)日：2013-03-19
申请号：US12888012
申请日：2010-09-22
申请人： Michael Johnston , Srinivas Bangalore , Junlan Feng , Taniya Mishra
发明人： Michael Johnston , Srinivas Bangalore , Junlan Feng , Taniya Mishra
IPC分类号： G10L15/04
CPC分类号： G06F17/30026 , G06F17/30976 , G06F17/30979 , G10L15/22 , G10L2015/227
摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating responses to a user speech query in voice-enabled search based on metadata that include demographic features of the speaker. A system practicing the method recognizes received speech from a speaker to generate recognized speech, identifies metadata about the speaker from the received speech, and feeds the recognized speech and the metadata to a question-answering engine. Identifying the metadata about the speaker is based on voice characteristics of the received speech. The demographic features can include age, gender, socio-economic group, nationality, and/or region. The metadata identified about the speaker from the received speech can be combined with or override self-reported speaker demographic information.

5. 发明授权

US07986771B2 Automated call router for business directory using the world wide web 有权
标题翻译：使用万维网的企业目录的自动呼叫路由器
公开(公告)号：US07986771B2
公开(公告)日：2011-07-26
申请号：US11194853
申请日：2005-08-01
申请人： Junlan Feng , Mazin Gilbert , Narendra Gupta
发明人： Junlan Feng , Mazin Gilbert , Narendra Gupta
IPC分类号： H04M11/00 , H04M1/64 , H04M1/00
CPC分类号： H04M7/0015 , H04M7/003
摘要： The embodiments include a system, a computer readable medium, and a method for establishing a communication connection after searching the World Wide Web for relevant phone information. The system can include a first communication device for forming at least one communication connection between the first communication device and a second communication device, search means adapted to accept a query, access means adapted to (i) search and identify relevant phone number information using the query (ii) create at least one icon to link the first communication device to a relevant phone number included in the relevant phone number information identified by the query, and (iii) reformulate the query if no relevant phone numbers are identified during the search. The system also includes click-to-dial means adapted to establish at least one communication connection from the first communication device to the second communication device.
摘要翻译：这些实施例包括系统，计算机可读介质和在搜索万维网之后建立通信连接以获得相关电话信息的方法。该系统可以包括用于在第一通信设备和第二通信设备之间形成至少一个通信连接的第一通信设备，适于接受查询的搜索设备，适于（i）使用查询（ii）创建至少一个图标以将第一通信设备链接到由查询识别的相关电话号码信息中包括的相关电话号码，以及（iii）如果在搜索期间没有识别出相关的电话号码，则重新组织查询。该系统还包括适于建立从第一通信设备到第二通信设备的至少一个通信连接的点击拨号装置。

6. 发明授权

US07877396B1 Method and apparatus for detecting and extracting information from dynamically generated web pages 有权
标题翻译：用于从动态生成的网页中检测和提取信息的方法和装置
公开(公告)号：US07877396B1
公开(公告)日：2011-01-25
申请号：US11546967
申请日：2006-10-12
申请人： Srinivas Bangalore , Junlan Feng , Mazin Gilbert
发明人： Srinivas Bangalore , Junlan Feng , Mazin Gilbert
IPC分类号： G06F17/30
CPC分类号： G06F17/3089
摘要： A method and apparatus for automatically detecting and extracting information from dynamically generated web pages are disclosed. For example, the present method stores user provided information that is entered into a form interface of a web page for a first query. Responsive to the first query, a first response web page is received and stored. The present method then automatically generates a second query to acquire a second response web page that is responsive to the second query. Finally, the present method compares the first response web page and the second response web page. In one embodiment, the present invention extracts information that is dissimilar between the first response web page and the second response web page. This extracted information is deemed to be the pertinent information requested by the user.
摘要翻译：公开了一种用于从动态生成的网页自动检测和提取信息的方法和装置。例如，本方法将用户提供的信息存储到用于第一查询的网页的表单界面中。响应于第一个查询，收到并存储第一个响应网页。本方法然后自动生成第二查询以获取响应于第二查询的第二响应网页。最后，本方法比较第一响应网页和第二响应网页。在一个实施例中，本发明提取在第一响应网页和第二响应网页之间不相似的信息。该提取的信息被认为是用户请求的相关信息。

7. 发明申请

US20100312728A1 SYSTEM AND METHOD OF IDENTIFYING WEB PAGE SEMANTIC STRUCTURES 有权
标题翻译：识别网页语义结构的系统和方法
公开(公告)号：US20100312728A1
公开(公告)日：2010-12-09
申请号：US12858818
申请日：2010-08-18
申请人： Junlan Feng , Barbara B. Hollister
发明人： Junlan Feng , Barbara B. Hollister
IPC分类号： G06F15/18
CPC分类号： G06F17/30873 , G06F17/30896
摘要： The disclosure presents a method, system and computer-readable medium related to automatically analyzing structure for a web page. The method embodiment comprises building a training corpus comprising a broad stylistic coverage of web pages, segmenting a web page into information blocks, identifying semantic categories of the information blocks using the training corpus and applying the identical semantic categories in a web-based tool.
摘要翻译：本公开提供了一种与自动分析网页的结构相关的方法，系统和计算机可读介质。方法实施例包括构建训练语料库，其包括网页的广泛风格覆盖，将网页分割成信息块，使用训练语料库识别信息块的语义类别，并在基于Web的工具中应用相同的语义类别。

8. 发明申请

US20070005584A1 Automated call router for business directory using the world wide web 有权
标题翻译：使用万维网的企业目录的自动呼叫路由器
公开(公告)号：US20070005584A1
公开(公告)日：2007-01-04
申请号：US11194842
申请日：2005-08-01
申请人： Junlan Feng , Mazin Gilbert , Narendra Gupta , Gerald Karam
发明人： Junlan Feng , Mazin Gilbert , Narendra Gupta , Gerald Karam
IPC分类号： G06F17/30
CPC分类号： H04M3/4931 , H04M7/003
摘要： The embodiments include a system and a method for establishing a communication connection after searching the World Wide Web. The system can include a first communication device for forming at least one communication connection between the first communication device and a second communication device, search means adapted to accept a query, access means can be adapted to search and identify relevant phone number information using the query, and create at least one icon to link the first communication device to a relevant phone number included in the relevant phone number information identified by the query, and reformulate the query if no relevant phone numbers are identified during the search. The system also includes click-to-dial means adapted to establish at least one communication connection from the first communication device to the second communication device.
摘要翻译：这些实施例包括在搜索万维网之后建立通信连接的系统和方法。该系统可以包括用于在第一通信设备和第二通信设备之间形成至少一个通信连接的第一通信设备，适于接受查询的搜索设备，访问设备可以适于使用查询来搜索和标识相关的电话号码信息，并且创建至少一个图标以将第一通信设备链接到由查询所标识的相关电话号码信息中包括的相关电话号码，并且如果在搜索期间没有识别出相关的电话号码，则重新组织查询。该系统还包括适于建立从第一通信设备到第二通信设备的至少一个通信连接的点击拨号装置。

9. 发明授权

US10002608B2 System and method for using prosody for voice-enabled search 有权
公开(公告)号：US10002608B2
公开(公告)日：2018-06-19
申请号：US12884959
申请日：2010-09-17
申请人： Srinivas Bangalore , Junlan Feng , Michael Johnston , Taniya Mishra
发明人： Srinivas Bangalore , Junlan Feng , Michael Johnston , Taniya Mishra
IPC分类号： G10L15/18 , G10L25/54 , G10L25/63 , G10L15/22
CPC分类号： G10L15/1807 , G10L25/54 , G10L25/63 , G10L2015/226 , G10L2015/227
摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating relevant responses to a user query with voice-enabled search. A system practicing the method receives a word lattice generated by an automatic speech recognizer based on a user speech and a prosodic analysis of the user speech, generates a reweighted word lattice based on the word lattice and the prosodic analysis, approximates based on the reweighted word lattice one or more relevant responses to the query, and presents to a user the responses to the query. The prosodic analysis examines metalinguistic information of the user speech and can identify the most salient subject matter of the speech, assess how confident a speaker is in the content of his or her speech, and identify the attitude, mood, emotion, sentiment, etc. of the speaker. Other information not described in the content of the speech can also be used.

10. 发明授权

US09262517B2 Systems and methods for social media data mining 有权
标题翻译：社交媒体数据挖掘的系统和方法
公开(公告)号：US09262517B2
公开(公告)日：2016-02-16
申请号：US12858852
申请日：2010-08-18
申请人： Junlan Feng , Luciano de Andrade Barbosa , Valerie Torres
发明人： Junlan Feng , Luciano de Andrade Barbosa , Valerie Torres
IPC分类号： G06F15/16 , G06F17/30 , G06Q30/02 , G06Q50/00
CPC分类号： G06F17/30539 , G06F17/3071 , G06F17/30864 , G06Q30/02 , G06Q50/01
摘要： Systems and methods are provided to collect, analyze and report social media aggregated from a plurality of social media websites. Social media is retrieved from social media websites, analyzed for sentiment, and categorized by topic and user demographics. The data is then archived in a data warehouse and various interfaces are provided to query and generate reports on the archived data. In some embodiments, the system further recognizes alert conditions and sends alerts to interested users. In some embodiments, the system further recognizes situations where users can be influenced to view a company or its products in a more favorable light, and automatically posts responsive social media to one or more social media websites.
摘要翻译：提供系统和方法来收集，分析和报告从多个社交媒体网站汇总的社交媒体。社交媒体从社交媒体网站获取，分析情绪，按主题和用户人口统计分类。然后将数据存档在数据仓库中，并提供各种接口以查询和生成归档数据的报告。在一些实施例中，系统进一步识别警报状况并向感兴趣的用户发送警报。在一些实施例中，该系统进一步识别用户可以以更好的光线来影响公司或其产品的影响的情况，并且自动地向一个或多个社交媒体网站发布敏感的社交媒体。

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