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1. 发明申请

US20110055251A1 SYSTEM AND METHOD FOR EFFICIENT CALL MANAGEMENT FOR DIRECTORY ASSISTANCE SERVICES 失效
标题翻译：用于有效的电话管理的系统和方法用于目录服务
公开(公告)号：US20110055251A1
公开(公告)日：2011-03-03
申请号：US12699308
申请日：2010-02-03
申请人： Christine Baumeister , John Blakeney , Franklin Weiland
发明人： Christine Baumeister , John Blakeney , Franklin Weiland
IPC分类号： G06F17/30
CPC分类号： H04M15/8033 , H04M3/12 , H04M3/42102 , H04M3/436 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/5166 , H04M3/5183 , H04M3/5237 , H04M7/0036 , H04M7/0045 , H04M7/0048 , H04M7/06 , H04M7/12 , H04M7/1235 , H04M7/1295 , H04M2201/38 , H04M2203/2061 , H04M2207/20 , H04M2215/7435 , H04M2242/30 , H04Q2213/13097 , H04Q2213/13103 , H04Q2213/13141 , H04Q2213/13376
摘要： A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.
摘要翻译：通信辅助系统包括具有多个列表的第一数据库，每个列表具有至少一个联系人姓名和对应的联系电话号码。提供一种用于在希望访问列表的多个用户中从用户接收通信的装置。操作员终端在多个搜索屏幕之间显示搜索屏幕，每个搜索屏幕保持内容和搜索窗口的至少部分不同的布置，用于接收搜索项以搜索包含在第一数据库中的列表，其中显示的搜索屏幕被确定基于来自用户的搜索请求中包含的标准。操作员终端还被配置为从用户接收通信并使用显示的搜索屏幕从第一数据库检索列表。

2. 发明申请

US20110195689A1 COMMUNICATION ASSISTANCE SYSTEM AND METHOD 失效
标题翻译：通信辅助系统和方法
公开(公告)号：US20110195689A1
公开(公告)日：2011-08-11
申请号：US12850795
申请日：2010-08-05
申请人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
发明人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
IPC分类号： H04M11/00
CPC分类号： H04W4/16 , H04M3/42008 , H04M3/42042 , H04M3/42068 , H04M3/4211 , H04M3/42153 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M15/00 , H04M15/06 , H04M15/41 , H04M15/44 , H04M15/51 , H04M15/58 , H04M15/68 , H04M15/80 , H04M15/8038 , H04M15/8044 , H04M15/8228 , H04M2203/6009 , H04M2207/18 , H04M2207/206 , H04M2215/01 , H04M2215/0104 , H04M2215/0152 , H04M2215/0164 , H04M2215/0188 , H04M2215/0196 , H04M2215/2026 , H04M2215/32 , H04M2215/34 , H04M2215/42 , H04M2215/54 , H04M2215/74 , H04M2215/7442 , H04M2215/745 , H04M2215/7833 , H04W4/00 , H04W4/12 , H04W4/24 , H04W8/02 , H04W40/02 , H04W56/00 , H04W74/00
摘要： A communication assistance system provides access to information corresponding to a plurality of subscriber listings. The system includes a telephone switch for receiving calls from a plurality of callers desiring to access the information corresponding to the subscriber listings and a database directory listing for storing information corresponding to each one of the subscriber listings. The information in the subscriber listings include a Rate Plan field associated with billing rates corresponding to each one of the subscribers such that when the system connects the caller to the subscriber, the system employs the Rate Plan Field to determine the billing amount charged to the caller so that the subscriber is not billed for the call.
摘要翻译：通信协助系统提供对与多个用户列表相对应的信息的访问。该系统包括一个电话交换机，用于接收来自多个呼叫者的呼叫，该呼叫者希望访问对应于用户列表的信息，以及数据库目录列表，用于存储对应于每个用户列表的信息。订户列表中的信息包括与对应于每个订户的计费费率相关联的费率计划字段，使得当系统将呼叫者连接到订户时，系统使用费率计划字段来确定向呼叫者收取的计费金额使得订户不会为该呼叫计费。

3. 发明申请

US20070121881A1 Communication assistance system and method 有权
标题翻译：通信辅助系统和方法
公开(公告)号：US20070121881A1
公开(公告)日：2007-05-31
申请号：US11522540
申请日：2006-09-14
申请人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
发明人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
IPC分类号： H04M3/42
CPC分类号： H04W4/16 , H04M3/42008 , H04M3/42042 , H04M3/42068 , H04M3/4211 , H04M3/42153 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M15/00 , H04M15/06 , H04M15/41 , H04M15/44 , H04M15/51 , H04M15/58 , H04M15/68 , H04M15/80 , H04M15/8038 , H04M15/8044 , H04M15/8228 , H04M2203/6009 , H04M2207/18 , H04M2207/206 , H04M2215/01 , H04M2215/0104 , H04M2215/0152 , H04M2215/0164 , H04M2215/0188 , H04M2215/0196 , H04M2215/2026 , H04M2215/32 , H04M2215/34 , H04M2215/42 , H04M2215/54 , H04M2215/74 , H04M2215/7442 , H04M2215/745 , H04M2215/7833 , H04W4/00 , H04W4/12 , H04W4/24 , H04W8/02 , H04W40/02 , H04W56/00 , H04W74/00
摘要： A communication assistance system for providing access to information corresponding to a plurality of subscribers includes a telephone switch for receiving calls from a plurality of requesters desiring to access the subscriber information. A listing database is configured to store the subscriber information including a field containing wireless phone numbers of a desired portion of the subscribers and a connect field that stores information instructing the system as to whether to mask the subscriber's wireless phone number to the requester, such that during a process that the requester is being connected to a desired subscriber, the connect field is examined to determine whether to disclose the subscriber's wireless phone number to the requester. A call center routes each of the received calls from the requester to an operator terminal that has access to the database listing table, where the connect field further comprises information instructing the communication assistance system as to whether or not to mask the subscriber's wireless phone number to a customer representative who is handling a request from a requester.
摘要翻译：用于提供对与多个用户对应的信息的访问的通信辅助系统包括用于从希望访问用户信息的多个请求者接收呼叫的电话交换机。列表数据库被配置为存储包括包含用户的期望部分的无线电话号码的字段的用户信息和存储指示系统关于是否将用户的无线电话号码屏蔽到请求者的信息的连接字段，使得在请求者正在连接到期望的用户的过程中，检查连接字段以确定是否向请求者披露订户的无线电话号码。呼叫中心将接收到的来自请求者的呼叫路由到具有访问数据库列表表的运营商终端，其中连接字段还包括指示通信协助系统是否将用户的无线电话号码屏蔽的信息正在处理来自请求者的请求的客户代表。

4. 发明申请

US20060197636A1 Communication assistance system and method 审中-公开
标题翻译：通信辅助系统和方法
公开(公告)号：US20060197636A1
公开(公告)日：2006-09-07
申请号：US11341885
申请日：2006-01-27
申请人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
发明人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
IPC分类号： H01F6/00
CPC分类号： H04W4/16 , H04M3/42008 , H04M3/42042 , H04M3/42068 , H04M3/4211 , H04M3/42153 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M15/00 , H04M15/06 , H04M15/41 , H04M15/44 , H04M15/51 , H04M15/58 , H04M15/68 , H04M15/80 , H04M15/8038 , H04M15/8044 , H04M15/8228 , H04M2203/6009 , H04M2207/18 , H04M2207/206 , H04M2215/01 , H04M2215/0104 , H04M2215/0152 , H04M2215/0164 , H04M2215/0188 , H04M2215/0196 , H04M2215/2026 , H04M2215/32 , H04M2215/34 , H04M2215/42 , H04M2215/54 , H04M2215/74 , H04M2215/7442 , H04M2215/745 , H04M2215/7833 , H04W4/00 , H04W4/12 , H04W4/24 , H04W8/02 , H04W40/02 , H04W56/00 , H04W74/00
摘要： A communication assistance system provides access to information corresponding to a plurality of subscribers. The system includes a telephone switch for receiving calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database is configured to store the information corresponding to each of the subscribers, including phone numbers. A closing prompt module is coupled to the first database so as to select a closing prompt code associated with a desired closing prompt message so as to provide a selected closing prompt message, where anyone of the available closing prompt messages is provided to a requester. The closing prompt module selects the closing prompt code relating to a subscriber information other than the subscriber information requested by the requester.
摘要翻译：通信辅助系统提供对与多个用户对应的信息的访问。该系统包括一个电话交换机，用于从希望访问对应于订户的信息的多个请求者接收呼叫。第一数据库被配置为存储与每个订户相对应的信息，包括电话号码。关闭提示模块耦合到第一数据库，以便选择与期望的关闭提示消息相关联的关闭提示代码，以便提供所选择的关闭提示消息，其中任何可用的关闭提示消息被提供给请求者。关闭提示模块选择与请求者请求的用户信息以外的用户信息相关的关闭提示码。

5. 发明授权

US07023969B2 Communication assistance system and method 有权
标题翻译：通信辅助系统和方法
公开(公告)号：US07023969B2
公开(公告)日：2006-04-04
申请号：US11059133
申请日：2005-02-15
申请人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
发明人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
IPC分类号： H04M11/00
CPC分类号： H04W4/16 , H04M3/42008 , H04M3/42042 , H04M3/42068 , H04M3/4211 , H04M3/42153 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M15/00 , H04M15/06 , H04M15/41 , H04M15/44 , H04M15/51 , H04M15/58 , H04M15/68 , H04M15/80 , H04M15/8038 , H04M15/8044 , H04M15/8228 , H04M2203/6009 , H04M2207/18 , H04M2207/206 , H04M2215/01 , H04M2215/0104 , H04M2215/0152 , H04M2215/0164 , H04M2215/0188 , H04M2215/0196 , H04M2215/2026 , H04M2215/32 , H04M2215/34 , H04M2215/42 , H04M2215/54 , H04M2215/74 , H04M2215/7442 , H04M2215/745 , H04M2215/7833 , H04W4/00 , H04W4/12 , H04W4/24 , H04W8/02 , H04W40/02 , H04W56/00 , H04W74/00
摘要： A communication assistance system is provided for providing access to information corresponding to a plurality of subscribers. The system includes a telephone switch for receiving calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database stores the information corresponding to each subscriber, including their phone numbers. A closing prompt module is coupled to the first database so as to select a closing prompt code from a plurality of available closing prompt codes, where each of the closing prompt codes is associated with a desired closing prompt message so as to provide a selected closing prompt message, where anyone of the available closing prompt messages is provided to a requester.
摘要翻译：提供通信辅助系统，用于提供对与多个用户对应的信息的访问。该系统包括一个电话交换机，用于从希望访问对应于订户的信息的多个请求者接收呼叫。第一数据库存储与每个用户对应的信息，包括他们的电话号码。关闭提示模块耦合到第一数据库，以便从多个可用的关闭提示代码中选择关闭提示代码，其中每个关闭提示代码与期望的关闭提示消息相关联，以便提供所选择的关闭提示消息，其中任何可用的关闭提示消息提供给请求者。

6. 发明申请

US20050136916A1 Communication assistance system and method 有权
标题翻译：通信辅助系统和方法
公开(公告)号：US20050136916A1
公开(公告)日：2005-06-23
申请号：US11059133
申请日：2005-02-15
申请人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
发明人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
IPC分类号： H04W4/24 , H04L12/56 , H04M3/42 , H04M3/493 , H04M3/51 , H04Q7/20
CPC分类号： H04W4/16 , H04M3/42008 , H04M3/42042 , H04M3/42068 , H04M3/4211 , H04M3/42153 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M15/00 , H04M15/06 , H04M15/41 , H04M15/44 , H04M15/51 , H04M15/58 , H04M15/68 , H04M15/80 , H04M15/8038 , H04M15/8044 , H04M15/8228 , H04M2203/6009 , H04M2207/18 , H04M2207/206 , H04M2215/01 , H04M2215/0104 , H04M2215/0152 , H04M2215/0164 , H04M2215/0188 , H04M2215/0196 , H04M2215/2026 , H04M2215/32 , H04M2215/34 , H04M2215/42 , H04M2215/54 , H04M2215/74 , H04M2215/7442 , H04M2215/745 , H04M2215/7833 , H04W4/00 , H04W4/12 , H04W4/24 , H04W8/02 , H04W40/02 , H04W56/00 , H04W74/00
摘要： A communication assistance system is provided for providing access to information corresponding to a plurality of subscribers. The system includes a telephone switch for receiving calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database stores the information corresponding to each subscriber, including their phone numbers. A closing prompt module is coupled to the first database so as to select a closing prompt code from a plurality of available closing prompt codes, where each of the closing prompt codes is associated with a desired closing prompt message so as to provide a selected closing prompt message, where anyone of the available closing prompt messages is provided to a requester.
摘要翻译：提供通信辅助系统，用于提供对与多个用户对应的信息的访问。该系统包括一个电话交换机，用于从希望访问对应于订户的信息的多个请求者接收呼叫。第一数据库存储与每个用户对应的信息，包括他们的电话号码。关闭提示模块耦合到第一数据库，以便从多个可用的关闭提示代码中选择关闭提示代码，其中每个关闭提示代码与期望的关闭提示消息相关联，以便提供所选择的关闭提示消息，其中任何可用的关闭提示消息提供给请求者。

7. 发明授权

US08447278B2 Communication assistance system and method 失效
标题翻译：通信辅助系统和方法
公开(公告)号：US08447278B2
公开(公告)日：2013-05-21
申请号：US12719055
申请日：2010-03-08
申请人： Robert Pines , John Blakeney , Christine Baumeister
发明人： Robert Pines , John Blakeney , Christine Baumeister
IPC分类号： H04M11/10
CPC分类号： H04M3/44 , H04M3/2218 , H04M3/36 , H04M3/42068 , H04M3/42093 , H04M3/4931 , H04M3/4933 , H04M2203/551 , H04M2242/22
摘要： A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.
摘要翻译：通信辅助系统具有第一数据库，其中存有多个列表，每个具有至少一个联系人名称和对应的联系人号码。设备被配置为从请求至少一个列表的用户的设备接收目录辅助通信。用于至少一个所述用户的过去请求的列表表被配置为存储从数据库获得的先前请求的列表，如用户先前请求的。过去请求的列表表由系统生成并被发送以存储在用户的设备上，使得当用户联系系统时，存储在过去请求的列表表上的至少一个列表被屏蔽，系统可以允许设备与上一个列表上的通信连接请求的列表表。

8. 发明申请

US20120250848A1 COMMUNICATION ASSISTANCE SYSTEM AND METHOD 审中-公开
标题翻译：通信辅助系统和方法
公开(公告)号：US20120250848A1
公开(公告)日：2012-10-04
申请号：US13245048
申请日：2011-09-26
申请人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
发明人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
IPC分类号： H04M3/42
CPC分类号： H04W4/16 , H04M3/42008 , H04M3/42042 , H04M3/42068 , H04M3/4211 , H04M3/42153 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M15/00 , H04M15/06 , H04M15/41 , H04M15/44 , H04M15/51 , H04M15/58 , H04M15/68 , H04M15/80 , H04M15/8038 , H04M15/8044 , H04M15/8228 , H04M2203/6009 , H04M2207/18 , H04M2207/206 , H04M2215/01 , H04M2215/0104 , H04M2215/0152 , H04M2215/0164 , H04M2215/0188 , H04M2215/0196 , H04M2215/2026 , H04M2215/32 , H04M2215/34 , H04M2215/42 , H04M2215/54 , H04M2215/74 , H04M2215/7442 , H04M2215/745 , H04M2215/7833 , H04W4/00 , H04W4/12 , H04W4/24 , H04W8/02 , H04W40/02 , H04W56/00 , H04W74/00
摘要： A communication assistance system includes a telephone switch for receiving calls from a plurality of requesters, a call center for routing each of said received calls to an operator terminal, and a first database configured to store said information corresponding to each of said subscribers. The system includes a masking feature that allows it to connect a requester to a subscriber without revealing subscriber's mobile telephone number.
摘要翻译：通信辅助系统包括用于从多个请求者接收呼叫的电话交换机，用于将每个所述接收到的呼叫路由到操作员终端的呼叫中心，以及配置为存储与每个所述用户对应的所述信息的第一数据库。该系统包括掩蔽特征，其允许其将请求者连接到订户而不显露订户的移动电话号码。

9. 发明授权

US07991140B2 Enhanced directory assistance system 有权
标题翻译：增强的目录辅助系统
公开(公告)号：US07991140B2
公开(公告)日：2011-08-02
申请号：US11589292
申请日：2006-10-27
申请人： Robert Pines , Christine Baumeister , John Blakeney
发明人： Robert Pines , Christine Baumeister , John Blakeney
IPC分类号： H04M3/493
CPC分类号： H04W4/02 , H04M3/4931 , H04M2242/30 , H04W64/00
摘要： An enhanced directory assistance system includes a telephone switch for receiving calls from at least one caller desiring to receive directions. A direction module is configured to receive a desired destination information provided by the caller and the location of the caller. The direction module is further configured to provide directions to the caller based on the destination and the caller location information, where the system maintains a preferred destination listing configured to store a preferred destination information relating to a destination request frequently requested by the caller, such that when the system recognizes the caller, the desired destination is populated directly from the preferred destination information.
摘要翻译：增强的目录辅助系统包括用于接收来自希望接收方向的至少一个呼叫者的呼叫的电话交换机。方向模块被配置为接收由呼叫者提供的期望的目的地信息和呼叫者的位置。方向模块还被配置为基于目的地和呼叫者位置信息来向呼叫者提供指示，其中系统保持配置成存储与呼叫者经常请求的目的地请求相关的优选目的地信息的优选目的地列表，使得当系统识别呼叫者时，期望的目的地直接从优选目的地信息填充。

10. 发明申请

US20090285370A1 COMMUNICATION ASSISTANCE SYSTEM AND METHOD 审中-公开
标题翻译：通信辅助系统和方法
公开(公告)号：US20090285370A1
公开(公告)日：2009-11-19
申请号：US12467856
申请日：2009-05-18
申请人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
发明人： Robert Pines , Evan Marwell , John Blakeney , Christine Baumeister
IPC分类号： H04M11/00
CPC分类号： H04W4/16 , H04M3/42008 , H04M3/42042 , H04M3/42068 , H04M3/4211 , H04M3/42153 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M15/00 , H04M15/06 , H04M15/41 , H04M15/44 , H04M15/51 , H04M15/58 , H04M15/68 , H04M15/80 , H04M15/8038 , H04M15/8044 , H04M15/8228 , H04M2203/6009 , H04M2207/18 , H04M2207/206 , H04M2215/01 , H04M2215/0104 , H04M2215/0152 , H04M2215/0164 , H04M2215/0188 , H04M2215/0196 , H04M2215/2026 , H04M2215/32 , H04M2215/34 , H04M2215/42 , H04M2215/54 , H04M2215/74 , H04M2215/7442 , H04M2215/745 , H04M2215/7833 , H04W4/00 , H04W4/12 , H04W4/24 , H04W8/02 , H04W40/02 , H04W56/00 , H04W74/00
摘要： A method for sending a message to a telecommunication subscriber without revealing their contact information in response to a communication session initiated by a requester, said method comprising the steps of: providing a requestor of non-disclosable wireless contact information of a telecommunication subscriber an opportunity to send said subscriber a message in electronic format; receiving said message from said requester; determining available formats for delivery of said message to said subscriber; transmitting said message to said subscriber in at least one available electronic format acceptable to said subscriber's device.
摘要翻译：一种用于在电话用户发送消息以响应由请求者发起的通信会话而不显示其联系人信息的情况下发送消息的方法，所述方法包括以下步骤：向电信用户提供不可披露的无线联系人信息的请求者机会以电子格式向用户发送消息; 从所述请求者接收所述消息; 确定用于将所述消息传送给所述用户的可用格式; 以所述用户设备可接受的至少一种可用电子格式向所述用户发送所述消息。

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